Supervisor, Customer Service Thermo Fisher Scientific Pte Ltd

14.0 - 18.0 years

14 - 18 Lacs

Bengaluru, Karnataka, India

On-site

Job Description Work Experience : 10+ years People Management : 3+ years (leading a team of 10+ members) Position Summary : At Thermo Fisher, we prioritize customer satisfaction. As the Supervisor of Customer Care, you will be pivotal in leading a team of Customer Care Representatives (CCRs) who service our channel partners and both internal and external commercial clients across Southeast Asia. Your leadership will be crucial in ensuring that the team delivers exceptional customer service, drives operational efficiency, and maintains the highest quality standards. This role emphasizes mentoring, coaching, and ensuring team compliance with policies and procedures. Showcase your leadership an...

Posted 1 month ago

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Sr. Analyst/Associate - Compliance Testing EXL

6.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

You will be responsible for conducting compliance testing and reporting in a detailed and proactive manner. Your role will involve performing periodic testing and surveillance of key business areas to ensure compliance with policies, procedures, and regulatory obligations. Additionally, you will be required to review and maintain policies & procedures, risk assessments, and key risk indicators. In terms of reporting, you will prepare formal compliance assessment reports that summarize test results, identify risk areas, and recommend risk mitigation plans and process enhancements. You will also assist with the development and implementation of corrective actions as identified by the testing p...

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Consultant - ITGC (Banking Clients) Spectral Consultants

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Staff member in our team, your primary responsibility will be to perform and document testing on consulting, compliance, and internal audit engagements within financial institutions, specifically focusing on IT risk, strategy, and governance. Additionally, you will provide training and supervision to other Staff members involved in the engagements. Your role will involve identifying findings and documenting opportunities for process improvement, as well as researching technical issues that may arise during the engagement. You will collaborate with Managers and Senior Managers to develop strategic solutions that meet client needs and assist in engagement planning, execution, and final re...

Posted 2 months ago

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Consultant Spectral Consultants

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a candidate for this position, you will be responsible for performing and documenting testing on consulting, compliance, and internal audit engagements with a focus on IT risk, strategy, and governance within financial institutions. You will also provide training and supervision for engagement staff, identify findings, and document opportunities for process improvement. Additionally, you will research technical issues that arise during engagements and assist Managers and/or Senior Managers in developing strategic solutions to meet client needs. Furthermore, you will work closely with Managers and/or Senior Managers on engagement planning, execution, and issuing a final report that meets c...

Posted 2 months ago

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Independent Testing - Specialist Wells Fargo

2 - 5 years

7 - 17 Lacs

Bengaluru

Work from Office

In this role, you will: Participate in less complex development and design of methodologies and standards for review activities companywide in alignment with the risk management framework Ensure effective and appropriate testing, validation, and documentation of review activities for risk programs, risks, and controls according to standards and other applicable policies within Independent Testing Support and implement less complex initiatives with low to moderate risk and exercise independent judgment to guide risk reporting, escalation, and resolution Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in risk management...

Posted 4 months ago

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