Role Overview Crag Studio is looking for a personable and proactive Customer Success Associate to manage client communication across channels and assist with both climbing studio and software sales. You will guide prospects through membership options, handle bookings, respond to queries, and support sales outreach for our in-house membership management platform. Key Responsibilities Assist incoming callers in selecting suitable climbing or fitness membership plans. Manage bookings and scheduling for climbing sessions and classes. Handle WhatsApp and Instagram queries related to plans, sessions, and general support. Set up in-person or virtual meetings for clients needing detailed consultation. Make outbound calls to follow up with qualified leads. Conduct introductory sales conversations for Crag Studio’s custom-built membership management platform, tailored for gyms and fitness centres. What We’re Looking For Excellent communication skills in English and Hindi/Telugu. Confident and customer-focused with a pleasant, professional approach. Familiar with WhatsApp Business, Instagram messaging, and basic CRM/sales tools. Comfortable discussing SaaS products with prospective clients (training provided). Interest in wellness, fitness, or climbing is a plus. Benefits Free gym membership at Crag Studio. Daily lunch provided at the studio. Chance to work across fitness and tech in a fast-growing environment.

Role: Management Intern / Associate – Product, Sales, and Customer Success Location: Hyderabad, India (Onsite / Hybrid) Company: EasyMembr (a Crag Studio–funded SaaS startup) Stipend / CTC: Competitive with growth-linked bonuses Experience: 0–1 year (Internship / Entry-Level) About EasyMembr EasyMembr is a SaaS platform built for gyms, studios, and community spaces to streamline membership management, improve retention, and enhance member experience. Backed by Crag Studio, we’re on a mission to bring India’s growing wellness and recreation ecosystem onto one smart, discoverable platform. Role Overview This is a dynamic, cross-functional role tailored for recent graduates or final-year students who want hands-on experience in the core functions of a SaaS business. You will work directly with the founding team and contribute across: Product Management: Feature tracking, usability testing, competitor benchmarking Sales: Prospecting, demos, CRM updates, funnel reporting Customer Success: Onboarding clients, resolving issues, gathering feedback for product improvement You will help build and support processes that directly impact growth, adoption, and customer delight. Key Responsibilities Product Assist in documenting product features, user feedback, and bug reports Conduct usability research and competitor analysis Help manage roadmap items, test releases, and maintain product FAQs Sales Identify and qualify leads from inbound/outbound channels Assist in creating pitch decks, demo scripts, and sales reports Update CRM (e.g., Zoho Bigin) and support campaign execution Customer Success Onboard new customers and provide feature walkthroughs Log and triage customer support issues to the product team Gather structured feedback for improving client retention Skills & Qualifications Recent graduate or final-year student in business, commerce, marketing, or related fields Strong communication skills – written and verbal (English + vernacular preferred) Proficiency with spreadsheets, CRM tools, and documentation platforms Curiosity about SaaS, early-stage startups, and customer-centric product thinking Bonus: Exposure to gyms, studios, or wellness businesses (as a customer or worker) What You’ll Gain Firsthand experience in how a SaaS product is built, sold, and supported A chance to grow into a full-time product/sales/customer success role Mentorship from startup founders with deep experience in tech, sport, and design Exposure to fitness/wellness tech – a rapidly growing segment in India To Apply Send your resume to careers@easymembr.com with the subject line: “Application – Management Intern | EasyMembr” Also attach a 1–2 minute video introducing yourself, covering: Who you are Why you’re interested in this role What you hope to learn or contribute Nothing fancy — a quick mobile video works great. We value initiative and clarity of thought more than production quality.