Cph Jobs – Apply to Latest Cph Job Vacancies

4.0 - 6.0 years

1 - 5 Lacs

Faridabad, Gurugram, Delhi / NCR

Work from Office

Job Description The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance operational efficiency.Key Responsibilities:1. Real-Time Monitoring:• Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).• Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations.2. Schedule Adherence:• Track and report on agent schedule adherence, ensuring that employees adhere to their assigned work schedules.• Notify supervisors and team leads of any adherence issues and work with them to implement corrective actions.3. Intraday Adjustments:• Propose and implement real-time adjustments to staffing, such as breaks, lunches, and shifts, to align with changing call volumes.• Assist in reassigning agents or reallocating resources to address emerging needs.4. Communication:• Maintain effective communication with team leads, supervisors, and the WFM team to ensure everyone is informed of real-time performance and adjustments.• Proactively inform the management team of any challenges or opportunities for improvement.5. Reporting:• Generate and distribute real-time reports on service level performance, adherence, and other relevant metrics.• Analyze data to identify trends and areas for improvement.6. Tools and Technology:• Familiarize yourself with WFM software and tools to make real-time adjustments efficiently.• Work with IT to ensure that software and tools are up-to-date and aligned with business needs.• Proficiency in Excel reportingQualifications:• Bachelor's degree in a relevant field (e.g., Business, Operations Management, or similar) is preferred.• Prior experience as a Real-Time Analyst in a contact center or customer service environment is a strong asset.• Proficiency in using WFM software and real-time monitoring tools.• Strong analytical and problem-solving skills.• Excellent communication and interpersonal skills.• Ability to handle high-pressure situations and make quick, informed decisions.• Detail-oriented with a commitment to data accuracy.

Posted 2 weeks ago

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Area collection Manager/Team LeaderField collection/Banking collection Selectica International Solutions

4.0 - 9.0 years

3 - 5 Lacs

Hyderabad

Work from Office

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Must Know-English and Telugu Required Candidate profile Work from Office-Hyderabad call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Posted 3 weeks ago

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collection Manager/ Operation Manager collection- Field collection Selectica International Solutions

9.0 - 14.0 years

6 - 10 Lacs

Bengaluru

Work from Office

Hiring collection manager who is managing the team for field Domestic Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Kannada Required Candidate profile Work from Office-Bangalore call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Posted 3 weeks ago

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Area collection Manager/Team LeaderField collection/Banking collection Selectica International Solutions

4.0 - 9.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Kannada Required Candidate profile Work from Office-Bangalore call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Posted 3 weeks ago

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Area collection Manager/Field collection/Banking collection Selectica International Solutions

6.0 - 10.0 years

4 - 6 Lacs

Hyderabad

Work from Office

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Telugu Required Candidate profile Work from Office-Hyderabad call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Posted 3 weeks ago

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collection Manager/ Area collection Manager/Field collection Selectica International Solutions

9 - 14 years

6 - 10 Lacs

Bengaluru

Work from Office

Posted 1 month ago

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BPO Assistant Manager Operations /Assistant Manager-Field collection Selectica International Solutions

6 - 11 years

4 - 6 Lacs

Bengaluru

Work from Office

Hiring Assistant Operations manager who is managing the team for field Domestic Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Kannada Required Candidate profile call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Posted 1 month ago

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Operations Manager / BPO Manager Operations-Field collection Selectica International Solutions

9 - 14 years

6 - 10 Lacs

Bengaluru

Work from Office

Hiring Operations manager who is managing the team for field Domestic Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Kannada Required Candidate profile Work from Office-Bangalore call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Posted 1 month ago

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