4.0 - 9.0 years

6 - 15 Lacs

pune

Work from Office

Job description Job Summary / goals Experience Leads primary goal is building a sense of community within the workspace & create memorable experiences through a connected future workspace (onsite, at home or third space). The Experience team creates a welcoming atmosphere and is the primary point of contact for colleagues and their visitors. The core focus is to provide an unrivalled experience, support space operations, as well as organise a variety of community-driven events. This includes the support other ERG events as well as promoting awareness and ways to host more events sustainably. Key Roles and Responsibilities Community Engagement: You will base yourself within the business and be recognised as the go-to person for any workspace-related assistance and enrolment in workspace events. The role is defined by working to the following key principals: Deliver an exceptional workspace experience to our colleagues. Create a welcoming, and engaging office environment for colleagues and their visitors. Take ownership of the experience in all workspace services that support colleagues within the hybrid workspace. Ensure that the space is maintained to a high standard and have no complaints around experience. Build relationships with a workspace committee by engaging them through a monthly forum. Drive and develop the community by organising engaging, popular events that supports the banks sustainability, diversity, equity, and inclusion goals. Understand the needs of the business and what drives the businesses you support. Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workspace environment. Support and collaborate with the Workspace Team to deliver the shared vision. Leverage MyDay to engage both onsite and remote employees. Drive adoption by ensuring workspace information, day-to-day updates and events remain relevant and engaging to all users. Day to Day Operations Colleague Experience: Develop a strong relationship with the in-country stakeholders and an understanding of the needs of the colleagues to enhance the colleague experience. Create a collaborative environment amongst colleagues across the workspace promoting Future of Work behaviours and drive community engagement between colleagues. Spatial awareness: support the Workspace Experience Lead with collecting and analyzing workspace data (subjective, objective and ethnographically) to improve the workspace experience for colleagues. Engage with colleagues to understand workstyle behaviors and highlight recommendations to the Workspace Experience Leadon how to improve the overall employee experience. Be updated on current MyDay initiatives, support colleague utilization & drive adoption as required. Space Activations, Events & Content: Synergies event initiatives and messaging on shared goals with local ERGs, HR, and service providers with the use of partnerships with local enterprises and suppliers. Enhance community engagement by immersing yourself within the work profile of each business to communicate and promote events and offerings. Creatively utilize digital signages and communication displays to engage colleagues within the workspace via direct ownership or active collaboration with local stakeholders. Create monthly newsletter to connect with all users and to promote community activities. Work alongside the Catering Team to brainstorm and organise F&B initiatives that cater to the community's interests, ERG goals & local festivities. Can reach out at jyotsna.kumar@urbanwrk.com or call at 8169450916

Posted 1 day ago

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