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3.0 - 4.0 years

2 - 3 Lacs

Chennai

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Responsibilities: " Data Analytics cum MIS" * Manage MIS reporting with advanced Excel skills * Collaborate on CRM tools & ERP systems integration * Create Pivot Tables, VLOOKUPs, HLOOKUPs, COUNTIFs * Deliver timely mis reports using formulas & macros Provident fund

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12.0 - 15.0 years

9 - 14 Lacs

Gurugram

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Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, and may also explore deep learning, neural networks, chatbots, and image processing technologies. Collaboration with cross-functional teams will be essential to integrate these solutions effectively into existing systems and workflows. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Continuously evaluate and improve existing processes and systems to optimize efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and their integration.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

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2.0 - 3.0 years

2 - 3 Lacs

Bhilwara

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To Provide data of the assigned zone to the Business Development manager To collect the daily reports from the Business Development Manager To share daily promotions with Business Development Manager & Field team To share details with zonal teams if there is any new product added in the categories To share details with zonal teams about discontinued product in the categories To share and follow-up on CRM queries/complaints as well as collect the same from the associated field team To share the field concerns, disputed matters, verification requirements with BD managers and follow-up with them for the status and clearance To share details of the stores where government compliances are need to fulfill and documents required To coordinate with the BD manager and field team if there are any challenges related to working To compile and verify the daily beat plan of the field team and working accordingly Coordinate with depot and SCM department for making product availability in the field as per the demand created by the field team and requirement of the stores Create daily, weekly and Monthly MIS for measuring the performance of the field staff To handle all the operational activities, reports related to the field staff with coordinating with zonal business development manager

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0.0 - 2.0 years

15 - 20 Lacs

Mumbai

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Job Title MIS Executive & Coordinator Experience 2 - 1 Year Job Location Mumbai Qualification Any Graduate VIEW details VIEW details Job Description Dear Candidate, Greetings from SBFC Ltd !! We have opening for the role MIS Executive & coordinator Location - Mumbai (Andheri) Salary - 25 to 30k in hand Responsibilities Gather sales data from various sources, ensuring its accuracy and completeness. Prepare regular reports (daily, weekly, monthly) on sales performance, including sales figures, trends, and key performance indicators Monitor the sales pipeline and identify potential bottlenecks or areas for improvement. Create visualizations and dashboards to present data in a clear and concise manner Work closely with sales teams, marketing, and other departments to ensure data accuracy and support business objectives

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2.0 - 4.0 years

1 - 2 Lacs

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

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Advance Excel mandatory

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3.0 - 5.0 years

3 - 5 Lacs

Chennai

Hybrid

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Downloading Data from Systems & mapping the same as per the requirement, coordinating with teams for the data & checking its accuracy. Prepare MIS Reports Preparing presentations, Graphs & analytical reports. Bank statement uploading in the system Required Candidate profile Proficient in using MS Excel & Linux Analytical understanding System understanding Good communication Ready to work on Saturday & Sunday/ Week off will on other days Ready to travel pan India

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2.0 - 5.0 years

9 - 14 Lacs

Bengaluru

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Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, and may also explore deep learning, neural networks, chatbots, and image processing technologies. Collaboration with cross-functional teams will be essential to integrate these solutions effectively into existing systems and workflows. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Evaluate and implement new technologies and methodologies to improve project outcomes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and their integration.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 7.5 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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1.0 - 4.0 years

3 - 6 Lacs

Hyderabad

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Will be responsible for WFM related Activity. Should have good decision making & communication skills. Should have knowledge of Operation metrics like Attrition, Shrinkage, FTE calculation. Should have basic understanding WFM terminologies and concepts. Should be proficient with Microsoft Excel and other office tools. Should be able to do analysis & draw insights based on provided / available data. Should be able to work with other departments efficiently to ensure timely closures. Should be ready to work in any shifts (24/7) based on business requirement.

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1.0 - 3.0 years

2 - 3 Lacs

Bengaluru

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Patient Assessment : Evaluate patients conditions by monitoring vital signs, symptoms, and responses to treatments. Care Planning : Develop and implement individualized care plans in collaboration with healthcare teams. Patient Education : Educate patients and their families on managing illnesses or injuries, including post-treatment care. Medical Documentation : Record patients medical histories and current health status accurately.

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12.0 - 15.0 years

9 - 14 Lacs

Bengaluru

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Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, and may also explore deep learning, neural networks, chatbots, and image processing technologies. Collaboration with cross-functional teams will be essential to integrate these solutions effectively into existing systems and workflows. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Continuously evaluate and improve existing processes and systems to optimize efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and their integration.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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12.0 - 15.0 years

9 - 14 Lacs

Bengaluru

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Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, deep learning, and neural networks, while also exploring innovative applications such as chatbots and image processing. Collaboration with cross-functional teams will be essential to integrate these advanced technologies into effective solutions that address complex challenges. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and mentorship within the team to enhance overall performance.- Continuously evaluate and improve existing processes and systems to optimize efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and their integration.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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2.0 - 5.0 years

9 - 14 Lacs

Bengaluru

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Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, deep learning, and neural networks, while also exploring innovative applications such as chatbots and image processing. Collaboration with cross-functional teams will be essential to integrate these advanced technologies into effective solutions that address real-world challenges. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentorship within the team to enhance overall performance.- Continuously evaluate and improve existing processes and systems to optimize efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and their integration.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 5 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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12.0 - 15.0 years

9 - 14 Lacs

Bengaluru

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Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : SAP HCI - Middle Ware RoleMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, and may also explore deep learning, neural networks, chatbots, and image processing technologies. Collaboration with cross-functional teams will be essential to integrate these solutions effectively into existing systems and workflows. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Continuously evaluate and improve existing processes and systems to optimize efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and their integration.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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1.0 - 3.0 years

2 - 2 Lacs

Kolkata

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Role & responsibilities Gather data from various sources, both internal and external, and compile it into a structured format for analysis. Ensure the accuracy, consistency, and reliability of data used in reports. Work with various departments and teams to understand data needs and requirements. Respond to requests for special reports and data analysis as needed. Ability to analyze data, identify trends, and draw meaningful conclusions. Preferred candidate profile Good working experience in Advance Excel Good ability to analyze raw data, draw conclusions, and develop actionable recommendations Analytical experience will be preferable Immediate / within 15 days joiners prefer

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10.0 - 12.0 years

35 - 40 Lacs

Kolkata, Durgapur

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Experience: 10+ years in large-scale construction or healthcare projects. Responsibilities: Overall project management, budget control, stakeholder communication. Monitoring the daily progress of projects Providing detailed updates to project managers or other stakeholders Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits Organizing reports, invoices, contracts, and other financial files for easy access Planning meetings and organizing project logistics Performing billing and bookkeeping tasks Ordering necessary office supplies

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3.0 - 4.0 years

5 - 6 Lacs

Mumbai

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Excellent in Advanced Excel Should be well versed with V-Lookup, H-Lookup, Pivot Table MIS Preparation Report Making Please visit our website www osourceglobal com to submit your resume

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1.0 - 6.0 years

1 - 3 Lacs

Kotputli

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We are looking for a skilled Data Entry Operator cum Supervisor with working knowledge of SAP to manage data entry operations and oversee a small team. The role involves accurate data input, report generation, and coordination with departments to ensure smooth workflow. Key Responsibilities : Enter and manage data in SAP (e.g., MM, SD, FICO modules). Supervise and guide data entry staff. Ensure data accuracy and timely updates. Generate reports and support audits. Coordinate with internal teams for seamless data flow. Requirements : Graduate with 2+ years of experience in data entry and supervision. Proficient in SAP and MS Excel. Strong attention to detail and team management skills. INTERESTED CANDIDATE CAN DIRECTLY CALL ME ON 8977540946(VISHAL)

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3.0 - 5.0 years

2 - 3 Lacs

Bhilwara

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Role & responsibilities Preparing necessary MIS reports. Data Analysis, Trend Analysis, Industry Analysis. Handling MIS of the assigned location. Preparing Target vs Achievement report and update the same to branch head, Cluster heads as well as Vertical heads on daily basis. Coordinating with scheduling department for daily ROs Punching in System and with the back office personnel to ensure that data uploaded is done correctly. Providing MIS data to all executives whenever they require. Preparation and Analyzing the Market share report Analyzing the daily business of the branch for Bhaskar group Maintaining data base and utilization as & when required. Preparation of periodic review

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4.0 - 5.0 years

4 - 8 Lacs

Bengaluru

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Experience 3+ Years Location Bangalore Employment Type Full-Time About the Role : We are seeking an experienced Python Developer with expertise in Langchain to join our team. The ideal candidate will have strong Python development skills, a solid understanding of LLMs (Large Language Models), and hands-on experience with Langchain to build and deploy AI-powered applications. Key Responsibilities : - Design, develop, and maintain scalable applications using Python and Langchain - Integrate LLMs like OpenAI, Cohere, or Hugging Face into dynamic workflows - Build and manage agents, chains, memory components, and prompt templates - Work with vector databases (e.g., FAISS, Pinecone) for semantic search and retrieval - Optimize performance and ensure reliability of AI-powered solutions - Collaborate with product, data, and frontend teams to deliver end-to-end features - Stay updated with the latest developments in AI, LLMs, and Langchain ecosystem Required Skills : - 3+ years of experience in Python development - Strong knowledge of Langchain and its components - Experience with LLM APIs (OpenAI, Anthropic, etc.) - Familiarity with vector databases and embedding models - Understanding of REST APIs and integration best practices - Strong debugging and optimization skills - Good communication and collaboration abilities Preferred Skills : - Experience with cloud platforms (AWS, GCP, or Azure) - Familiarity with prompt engineering and RAG (Retrieval-Augmented Generation) - Knowledge of tools like Streamlit, FastAPI, or Flask - Background in NLP or Machine Learning is a plus Apply Insights Follow-up Save this job for future reference Did you find something suspiciousReport Here! Hide This Job Click here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

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1.0 - 5.0 years

1 - 2 Lacs

Mumbai

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Designation- Merchandising Executive - MIS Location- Head Office located at Sion Koliwada Experience - Min 1+ yrs. experience in MIS role Job Timings - 9am to 5.30pm Week off - All Sundays Salary - upto 20k in-hand + PF + other Benefits Skills Required:- Advance excel knowledge (Summation, Weekday, IF ,Discount%, Concatenate, Conditional Formatting Average, Percentage, Min, Max, V Look Up, H Look up, Pivot, Graph etc.) is Mandatory Job Profile: Stock Allocation. Call Back & Reallocation on system. Pull Out all merchandising reports from the systems. Coordinating with all departments as per requirement. Communication with all outlets as per Requirement. Generation of various MIS Reports. Analysis of all MIS Reports and submission of analysis to senior for action.. Assisting GM & Director on day to day activities. Manage & Prioritize multiple work require to meet deadline For further queries contact can on -career@gangar.in OR Call on-9594999602/ 8108999167 NOTE- We are 6 days working firm (only Sundays Off). Regards, Sharvari. HRD

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2.0 - 4.0 years

1 - 4 Lacs

Ahmedabad

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Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis Deliver No.Performance ParameterMeasure1.MIS Management and ReportingQuality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements2.Stakeholder ManagementCustomised dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Excel.

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1.0 - 3.0 years

2 - 5 Lacs

Mumbai

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Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis Deliver No.Performance ParameterMeasure1.MIS Management and ReportingQuality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements2.Stakeholder ManagementCustomised dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Excel. Experience1-3 Years.

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1.0 - 3.0 years

2 - 5 Lacs

Gurugram

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Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis Deliver No.Performance ParameterMeasure1.MIS Management and ReportingQuality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements2.Stakeholder ManagementCustomised dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: MIS. Experience1-3 Years.

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5.0 - 8.0 years

9 - 14 Lacs

Bengaluru

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Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: IFS. Experience5-8 Years.

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1.0 - 2.0 years

2 - 3 Lacs

Bhilwara

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Job Description To Provide data of the assigned zone to the Business Development manager To collect the daily reports from the Business Development Manager To share daily promotions with Business Development Manager & Field team To share details with zonal teams if there is any new product added in the categories To share details with zonal teams about discontinued product in the categories To share and follow-up on CRM queries/complaints as well as collect the same from the associated field team To share the field concerns, disputed matters, verification requirements with BD managers and follow-up with them for the status and clearance To share details of the stores where government compliances are need to fulfill and documents required To coordinate with the BD manager and field team if there are any challenges related to working To compile and verify the daily beat plan of the field team and working accordingly Coordinate with depot and SCM department for making product availability in the field as per the demand created by the field team and requirement of the stores Create daily, weekly and Monthly MIS for measuring the performance of the field staff To handle all the operational activities, reports related to the field staff with coordinating with zonal business development manager Key Result Areas: Skills required: Educational / Professional Qualification: Graduation/PG : Signature of Requisition Signature of HODSignature of Head HR Date:Date:Date:

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