Counsellor

Role Overview: As an Education Counsellor at IDP, your role is to provide exceptional counselling services to assist international students in finding the best institution that aligns with their learning and career goals. You will guide students by offering relevant information on study opportunities, local education systems, cultural aspects, and geographical regions. Your responsibilities also include aiding students with application documentation, facilitating enrolments, and promoting IDP products and services. Key Responsibilities: - Drive the achievement of pipeline goals, customer satisfaction, and advocacy targets by promoting essential products and services to students. - Manage and maintain leads and successful applications, seek referral opportunities, and participate in event and lead generating activities. - Provide outstanding customer service by engaging with students, their families, and education providers throughout the process. - Assist in planning activities to enhance student engagement and provide information on admissions, processes, and qualification options in a clear and understandable manner. - Maintain regular communication with students and education providers. Qualifications Required: - Previous experience in a sales or customer service-oriented environment with a track record of meeting individual and team targets. - Familiarity with the education sector and student placement in VET and universities, including knowledge of immigration requirements and processes. - Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or in a similar role. - Excellent stakeholder management and communication skills, with fluency in English (both verbal and written). Learn more about IDP and our global education services at www.careers.idp.com.,