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2 - 7 years

8 - 15 Lacs

Bengaluru

Work from Office

Job Description: 2+ years of Experience in Backup Infrastructure. (L1) Monitor, administer and maintain backup environment. Diagnose and correct issues, whether these be issues with correct operation or performance. Monitor Virtualization environment and elevate to L2 or L3 level. Triage and solve user-submitted tickets, especially when they relate to the infrastructure. Track resource usage using monitoring and queuing software. Actively participate in Knowledge Management by creating new technical documents. Patch system firmware and software as needed. Peer assistance is an added trait. Technical Skills: Demonstrated expertise with Backupe Infrastructure. Familiarity with knowledge of Zerto / Commvault / Netbackup etc. Hands on experience, at least 4+ years, in Operations and Support on Backup applications: Zerto, Veeam, Data Protector, Commvault, NetBackup Basic troubleshooting in Backup environment. Experience managing and monitoring different storage systems. Experience in upgrading backup software. Familiarity with monitoring tools like Grafana/Nagios/Opsramp. Familiarity with the Server Storage connectivity basics. Experience in Incident/Change/Problem management. Must Have At least 04 years of Enterprise Backup Zerto and Netbackup troubleshooting or Administration experience Network fundamental Concepts of Enterprise Backup solution: Job scheduling, automation, reporting, Backup Performance, Basic Backup failure troubleshooting. Understanding of Tape rotation and Tape management on Physical Tap Libraries in Backup environment. D2d and/or Physical Library Backup Products StoreOnce, MSL Tape Libraries or equivalent. At least one Operating system Business Skills: Demonstrate strong written and verbal communication skills. Interacting and collaborating across different technology teams within HPE. Must work towards achieving HPEs vision for our customers. Affinity and a thorough understanding of support processes defined within HPE. Ability to work in a 24x7 environment in rotation shifts Exhibit Customer First and Customer Last Attitude consistently. Ability to drive cases to closure and provide Case Summary. Demonstrate high level of technical & communication skills. Takes responsibility for end-to-end problem ownership and its solutions.

Posted 2 months ago

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