Job
Description
As a COTS Application Support Specialist, your role will involve providing support and maintenance for healthcare and CRM-based commercial off-the-shelf (COTS) applications. Your responsibilities will include: - Providing application support for EHR, RCM, and CRM systems like Epic, Cerner, Allscripts, or Salesforce Health Cloud. - Performing advanced SQL scripting for data correction, extraction, and validation. - Managing and troubleshooting ETL or SSIS data processing workflows. - Overseeing configuration management to ensure system consistency and accuracy. - Identifying, analyzing, and resolving application issues promptly. - Collaborating with business users, technical teams, and vendors to address system and data-related problems. - Documenting support processes and issue resolutions for knowledge base creation. - Ensuring compliance with healthcare data standards and best practices. Qualifications required for this role include: - Education: Bachelors degree in computer science, Information Systems, or a related discipline. - Experience: 4-7 years of hands-on experience in COTS application support, preferably within the healthcare domain. In terms of technical skills, you should have experience supporting EHR/RCM/CRM systems, proficiency in SQL scripting, knowledge of ETL or SSIS processes, strong configuration management skills, and familiarity with integration tools and healthcare data standards. Exposure to reporting tools and soft skills such as analytical thinking, communication, collaboration, and customer service orientation will be beneficial in this role. If you are looking for a challenging role where you can leverage your technical and analytical expertise to support critical healthcare applications, this position as a COTS Application Support Specialist may be the right fit for you. As a COTS Application Support Specialist, your role will involve providing support and maintenance for healthcare and CRM-based commercial off-the-shelf (COTS) applications. Your responsibilities will include: - Providing application support for EHR, RCM, and CRM systems like Epic, Cerner, Allscripts, or Salesforce Health Cloud. - Performing advanced SQL scripting for data correction, extraction, and validation. - Managing and troubleshooting ETL or SSIS data processing workflows. - Overseeing configuration management to ensure system consistency and accuracy. - Identifying, analyzing, and resolving application issues promptly. - Collaborating with business users, technical teams, and vendors to address system and data-related problems. - Documenting support processes and issue resolutions for knowledge base creation. - Ensuring compliance with healthcare data standards and best practices. Qualifications required for this role include: - Education: Bachelors degree in computer science, Information Systems, or a related discipline. - Experience: 4-7 years of hands-on experience in COTS application support, preferably within the healthcare domain. In terms of technical skills, you should have experience supporting EHR/RCM/CRM systems, proficiency in SQL scripting, knowledge of ETL or SSIS processes, strong configuration management skills, and familiarity with integration tools and healthcare data standards. Exposure to reporting tools and soft skills such as analytical thinking, communication, collaboration, and customer service orientation will be beneficial in this role. If you are looking for a challenging role where you can leverage your technical and analytical expertise to support critical healthcare applications, this position as a COTS Application Support Specialist may be the right fit for you.
