AGM - Call Centre Ninety1 Global Consulting Pvt Ltd

13.0 - 20.0 years

0 - 0 Lacs

haryana

On-site

Ninety1 Global Consulting is honored to be partnering with a reputed client that is a leading name in Soft-skills training. We are currently seeking a Chief Operating Officer (COO) for this client, based in Gurugram. As the COO, you will be responsible for overseeing the operations of a 700-seat outbound call center, ensuring high productivity through control, monitoring, analysis, and system review. You will be tasked with determining operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. Additionally, you will define user requirements, establish technical specifications, and set production, productivity, quality, and customer service standards. Your insights and analyses will contribute to organizational strategic plans and reviews. In this role, you will develop call center systems by designing customer interaction and voice response systems, voice networks, and user interfaces. You will also be responsible for developing and executing user acceptance test plans and overseeing implementations. Monitoring system performance, identifying and resolving issues, preparing action plans, conducting system audits, and managing improvement and quality assurance programs are key aspects of maintaining and enhancing call center operations. As the COO, you will lead the human resource initiatives of the call center by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees. You will administer scheduling systems, communicate job expectations, evaluate job contributions, review compensation actions, and ensure compliance with policies and procedures. Furthermore, you will prepare performance reports by collecting, analyzing, and summarizing data and trends to drive continuous improvement and operational excellence. **Work Experience:** 13 years - 20 Years **Industry Exposure Required:** - Hands-on experience in domestic outbound sales process - Experience in outbound call center sales process - Minimum 6-8 years of experience - Minimum number of agents handled: 200+ **Salary:** 20-25 LPA,

Posted 18 hours ago

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IFRS-17 Consultant - BA Subledger and Accounting Prudential plc

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact on the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. As a BA Subledger and Accounting, you are expected to possess a degree in Finance, preferably as a Chartered Accountant or a Certified Public Accountant. A strong understanding of business and accounting knowledge of Insurance companies and governing accounting standards, preferably IFRS17, is required. Experience with subledger accounting engine tools like Financial Accounting Hub is essential. You should have a conceptual understanding of event-based accounting treatment, such as understanding lifecycle events and resulting accounting. Working experience on Finance transformation, Sub-ledger/ledger redesign, ERP Implementation projects is preferred. Hands-on experience in system configuration and testing is necessary. Good communication skills are required to collaborate with cross-functional teams and senior stakeholders. Overview: The candidate will be responsible for analyzing business processes, identifying areas for improvement, and implementing IT solutions that enhance efficiency and productivity. The role will involve working closely with stakeholders to understand their needs, documenting requirements, and translating them into technical specifications. You will also be responsible for conducting feasibility studies, cost-benefit analyses, and risk assessments to ensure that proposed solutions are viable and aligned with business objectives. Key Responsibilities: - Analyze financial data and prepare reports. - Review accounting inputs required to support the commentary of IFRS 17 results. - Implement changes in SAS accounting application based on stakeholder requirements. - Conduct variance analysis and identify trends. - Collaborate with departments to ensure financial accuracy. - Assist in budgeting and forecasting processes. - Present financial information to stakeholders. - Use financial software to streamline processes. - Support strategic decision-making with financial insights. - Ensure compliance with accounting standards. - Analyze business processes and identify areas for improvement. - Document business requirements and translate them into technical specifications. - Conduct feasibility studies and cost-benefit analyses. - Perform risk assessments for proposed IT solutions. - Coordinate with stakeholders to gather and validate requirements. - Oversee the implementation of IT projects from inception to completion. - Collaborate with developers, testers, and other IT professionals. - Ensure projects are delivered on time and within budget. - Train end-users on new systems and provide ongoing support. - Monitor and evaluate the effectiveness of implemented solutions. - Prepare and present reports to management. - Stay updated with the latest industry trends and technologies. - Facilitate communication between business and IT teams. - Develop and maintain project documentation. - Assist in the development of business cases for new IT projects. - Ensure compliance with regulatory requirements. - Identify and mitigate project risks. - Provide technical support and troubleshooting as needed. - Participate in continuous improvement initiatives. Qualifications: - Bachelor's degree in accounting or finance (CA - Candidates). - Proven experience as a business analyst or similar role. - Strong understanding of accounting principles. - Knowledge of IFRS 17 reporting, its requirements, and its application to life insurance business. - Proficiency in financial software and tools. - Expertise in Excel skills and ETL knowledge. Preferred Qualifications: - Experience working in financial/insurance industries. - Excellent analytical and problem-solving skills. - Strong communication and presentation skills. - Attention to detail and accuracy. - Ability to work collaboratively in a team environment. Work Location: Whitefield Bangalore Working Mode: Hybrid (3 Days WFO),

Posted 4 days ago

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