Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA. Summary As a Platform Engineer, you will play a pivotal role in designing, implementing, automating, and maintaining the technology infrastructure that supports our organization's operations center. You will be responsible for designing robust, scalable, and resilient platforms that facilitate real-time monitoring, analysis, and decision-making processes critical to our business and product operations. You will liaise with product and engineering teams to ensure applications and microservices support telemetry ingestion for actionable alerting and historical data graphing, thus building a continuous feedback loop for platform and product reliability. The ideal candidate is a solutions-oriented person who can learn new technologies quickly and who can become competent with all layers of the development platform. They should be willing to roll up their sleeves and be familiar with various technologies but know how to choose the best technology for the job. Ideally, they are familiar with SaaS, live entertainment and broadcast as well as digital, tech, and streaming media. If you think you have the skills and are up for the challenge, consider this your calling. Responsibilities Monitoring and Alerting: Design and automate robust monitoring and alerting mechanisms to ensure the health, performance, and availability of the operations center platform, products and associated infrastructure components. Application Monitoring: Work with software engineering and product teams to best understand how to monitor their applications and microservices. Infrastructure Deployment: Collaborate with infrastructure teams to deploy and configure the necessary hardware and software components to support the operations center platform, including servers, networks, databases, and monitoring tools. Documentation and Training: Create comprehensive documentation, diagrams, and guides to facilitate system understanding, troubleshooting, and knowledge transfer. Provide training and support to operations center staff on platform usage and best practices. Collaboration and Stakeholder Management: Collaborate closely with cross-functional teams, including product, operations, IT, security, and business units, to understand requirements, gather feedback, and align observability platform architecture with organizational goals and priorities. Incident Management: Work an on-call rotation to troubleshoot and resolve incidents, working closely with the support team to ensure prompt resolution. Continuous Learning: Stay informed about industry trends and emerging technologies related to Windows Server, on-premise infrastructure, and Azure and AWS Cloud platforms. Leadership: Provide technical guidance and mentorship to junior team members as needed. Communication: Exemplify excellent written and verbal communication skills and the ability to tailor technical communications to any audience deftly. Be Audacious: Push the limits, try new technologies, take calculated risks, swing for the fences, and proactively search for the best solutions and ideas in the marketplace. Experience Bachelor's or Master's degree in Computer Science, Information Technology, or a related field, or relevant work experience. 6+ years of proven experience as a platform engineer, site reliability engineer, systems engineer or a similar role, with a focus on designing, implementing and monitoring the health of complex, distributed systems. Expert-level knowledge of Grafana, Prometheus, Loki, and Tempo Familiarity with scripting languages for automation and configuration management. PowerShell & BASH are paramount. Strong understanding of cloud computing concepts and hands-on experience with Azure and/or AWS. Experience with virtualization/containerization technologies such as Hyper-V or VMware, Amazon EC2, Docker & Kubernetes Experience using Pulumi, Terraform and/or other IaC tools. In-depth knowledge of Windows Server operating systems (2016/2019/2022), including installation, configuration, and troubleshooting. Familiarity with Linux automation with tools such as Ansible or Puppet is a plus. Expertise in data retrieval technologies, including constructing efficient PromQL, GraphQL & LogQL queries. Solid understanding of networking principles and protocols. Excellent problem-solving and troubleshooting skills, with a keen attention to detail. Strong communication and interpersonal skills, with the ability to collaborate effectively with clients and team members. Driven to automate your processes, test continually, and document your work. You’re not afraid of an open, candid, and respectful work environment. Experience in working with a cross-functional, distributed team from concept through completion and future iterations including agile methodologies. Excellent time management skills. Preferred Qualifications Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Solutions Architect) or similar. Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply Now Show more Show less

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA. Summary The Incident Response Analyst is a mid-level role that is responsible for monitoring the overall performance of Cosm’s infrastructure, and systems, to ensure Site Reliability for Cosm’s Live Entertainment Venues, and Live Broadcasts. This includes identifying and resolving high visibility incidents and escalations, contributing to the strategic planning to prevent incidents, and it also plays a pivotal role in shaping the overall operating framework. Responsibilities Independently monitor and manage Cosm's technical operations, including incident resolution. Lead the diagnosis, prioritization, and documentation of critical incidents. Act as a primary point of contact for high-level impact incidents and escalations. Collaborate with engineering to implement incident remediations and follow-up. Generate and deliver regular incident and operational reports to stakeholders. Coordinate upgrades, outages, and planned activities with cross-functional teams. Provide mentorship and guidance to less-tenured team members. Contribute to refining and enhancing Ops Center tools, processes, and procedures. Work closely with field services teams to gather feedback and improve reliability. Collaborate with B2C Customer Service to monitor incidents affecting customer experience. Ability to be a part of an on-call rotation, occasionally working nights and weekends to support high-priority business events. Experience Bachelor's degree in Computer Science, Information Technology, or related field. 5+ years of experience in an Ops Center, incident management, or similar role. Proficiency in incident management tools and systems (e.g., Grafana, ServiceNow). Experience supporting infrastructures and configuring SaaS applications. Strong analytical, communication, and problem-solving skills. Ability to lead and work effectively in a team environment. Experience with automation tools and platforms. Knowledge of ITIL or similar incident/service management frameworks. Demonstrated ability to manage high-pressure situations and multiple incidents. Previous experience in a 24/7 operations center Work Environment Available for overtime and weekends as the schedule varies depending on site operational needs, flexibility required Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply Now Show more Show less

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA. The Incident Response Analyst is a mid-level role that is responsible for monitoring the overall performance of Cosm's infrastructure and systems to ensure Site Reliability for Cosm's Live Entertainment Venues and Live Broadcasts. This includes identifying and resolving high visibility incidents and escalations, contributing to the strategic planning to prevent incidents, and playing a pivotal role in shaping the overall operating framework. Responsibilities - Independently monitor and manage Cosm's technical operations, including incident resolution. - Lead the diagnosis, prioritization, and documentation of critical incidents. - Act as a primary point of contact for high-level impact incidents and escalations. - Collaborate with engineering to implement incident remediations and follow-up. - Generate and deliver regular incident and operational reports to stakeholders. - Coordinate upgrades, outages, and planned activities with cross-functional teams. - Provide mentorship and guidance to less-tenured team members. - Contribute to refining and enhancing Ops Center tools, processes, and procedures. - Work closely with field services teams to gather feedback and improve reliability. - Collaborate with B2C Customer Service to monitor incidents affecting customer experience. - Ability to be a part of an on-call rotation, occasionally working nights and weekends to support high-priority business events. Experience - Bachelor's degree in Computer Science, Information Technology, or a related field. - 5+ years of experience in an Ops Center, incident management, or a similar role. - Proficiency in incident management tools and systems (e.g., Grafana, ServiceNow). - Experience supporting infrastructures and configuring SaaS applications. - Strong analytical, communication, and problem-solving skills. - Ability to lead and work effectively in a team environment. - Experience with automation tools and platforms. - Knowledge of ITIL or similar incident/service management frameworks. - Demonstrated ability to manage high-pressure situations and multiple incidents. - Previous experience in a 24/7 operations center. Work Environment Available for overtime and weekends as the schedule varies depending on site operational needs, flexibility required. Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.,

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA. IMPORTANT NOTICE FROM THE COSM HUMAN RESOURCES & RECRUITING TEAM REGARDING A RECRUITING SCAM: Your security and trust matter to us. Please note that Cosm Recruiters will ALWAYS communicate with you from an official "@Cosm.com" email address or through authorized platforms such as LinkedIn. We will NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Cosm, please do not respond or share personal information. For official Cosm opportunities, always visit www.cosm.com/careers. Summary The Cosm Engineering team develops technology to deliver best-in-class experiences in our digital and live-streaming products. We are looking for a talented QA Engineer to help ensure the quality and user experience across various platforms. We expect our engineers to be versatile, display leadership qualities, and be enthusiastic when taking on new problems across the full stack as we continue to push the technology forward. Responsibilities Use technical knowledge to create, execute, and maintain software test cases involving one or more product components and/or features. Validate functionality of digital and physical products meet requirements. Write detailed bug reports for defects found during testing. Deploy latest code for multiple services to the test environments. Collaborate closely with a cross disciplinary team (Design, Product and Engineering) Experience The ideal candidate will be closely working with technical and business teams to plan, develop and maintain tests and to develop best practices. You will work in an energetic and highly creative environment with a group of highly talented, passionate, and successful individuals. Bachelor's degree or equivalent. 3-5 years of relevant experience in QA. Working knowledge of the software development process. Knowledge of software-testing techniques and software-testing life cycle. Experience with testing services and technologies. Excellent verbal and written communication skills. Ability to organize and prioritize individual workload to meet required deadlines. Experience testing mobile and web applications. Experience working with tools such as Postman, proxies and developer toolbars. Identify potential risks and issues which may impact quality and user experience. Experience implementing and maintaining automated tests. Extensive experience writing test cases, test plans and documentation. Experience with JIRA and Github. Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA. IMPORTANT NOTICE FROM THE COSM HUMAN RESOURCES & RECRUITING TEAM REGARDING A RECRUITING SCAM: Your security and trust matter to us. Please note that Cosm Recruiters will ALWAYS communicate with you from an official "@Cosm.com" email address or through authorized platforms such as LinkedIn. We will NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Cosm, please do not respond or share personal information. For official Cosm opportunities, always visit www.cosm.com/careers. Summary The Cosm Engineering team develops technology to deliver best-in-class experiences in our digital and live-streaming products. We are looking for a talented QA Manager to help ensure the quality and user experience across various platforms. We expect our engineers to be versatile, display leadership qualities, and be enthusiastic when taking on new problems across the full stack as we continue to push the technology forward. Responsibilities Implement and maintain test case management processes Drive weekly releases of mobile and web applications Manage and prioritize QA resources Plan and coordinate test plans, test cases, test execution and reporting Organize and prioritize the team workload to meet required deadlines. Communicate recommendations, issues and risks to stakeholders Collaborate closely with a cross disciplinary team (Design, Product and Engineering) Experience The ideal candidate will be closely working with technical and business teams to plan, develop and maintain tests and to develop best practices. You will work in an energetic and highly creative environment with a group of highly talented, passionate, and successful individuals. Bachelor's degree or equivalent. Over 12 years of experience in Quality Assurance, including 5–7 years of hands-on leadership and team management. Demonstrated leadership experience, including managing QA teams. Experience developing, maintaining and managing manual/automated testing strategies. Proven success in onboarding, training and developing QA talent. Experience in mentoring Track record of contributing to the improvements in QA processes. Experience with a variety of test tools and software testing best practices. Extensive experience creating and managing test cases, test plans and test documentation. Experience testing mobile and web applications. Hands on experience testing physical hardware. Experience hiring, mentoring team members and fostering professional growth Excellent verbal and written communication skills. Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.