1427 Correlation Jobs - Page 19

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Advisor, Systems Engineering What does a successful Automation Engineer do? As a key Automation Engineer, you will be responsible for designing, developing, and implementing automation solutions that directly address operational toil, improve system reliability, and reduce risk. You will work closely with application support and SRE teams to identify high-impact automation opportunities and build robust, scalable solutions using a variety of tools and technologies. What You Will Do Script & Tool Development: Design, develop, and maintain automation scripts and playbooks using languages like Python, Shell, and Ansible to automate routine system maintenance, deployment, and operational tasks. CI/CD Pipeline Integration: Build and manage CI/CD pipelines (e.g., Jenkins, GitLab CI) to ensure that automation scripts are treated as first-class software assets, with rigorous testing, version control, and automated deployment. Telemetry & Monitoring Integration: Integrate automation solutions with existing telemetry and monitoring platforms (Dynatrace, Splunk, Data Dog, Prometheus, Grafana) to enable proactive, data-driven automation and to create automated incident response workflows. Infrastructure Automation: Collaborate with infrastructure teams to automate the provisioning and configuration of servers, networks, and cloud resources, ensuring consistent and reproducible environments. Toil Reduction & Process Improvement: Actively engage with operations and support teams to identify and quantify manual processes and then develop targeted automation solutions to reduce operational effort. Configuration Drift Detection & Remediation: Implement automated solutions to detect and remediate configuration drift across cloud and on-prem environments, ensuring consistency and compliance with baseline configurations. Documentation & Best Practices: Create clear, comprehensive documentation for all automation solutions. Promote and enforce software engineering best practices, including modular design, version control, and robust error handling. What You Will Need To Have Bachelor’s degree preferably in Information Technology, Computer Science, Electrical/Computer Engineering, or related field Overall, 5-12 years of experience. Strong Experience in a hands-on role in DevOps, SRE, or Application/System Operations. Strong programming skills in Python and Bash scripting. Proficiency with configuration management tools, particularly Ansible. Extensive experience with CI/CD tools and concepts (preferably GitLab, Azure DevOps, Harnes). Experience with API integration and developing RESTful APIs. A proven ability to troubleshoot complex issues and solve problems systematically. Experience working on monitoring & telemetry tools like Splunk, Dynatrace, Moogsoft, Prometheus, Grafana Experience with Synthetic Monitoring and API Monitoring using tools like Dyanatrace Synthetic Monitoring, Broadcom ASM or Selenium based synthetic monitoring Strong understanding of observability concepts (metrics, logs, traces) and OpenTelemetry Strong troubleshooting and problem-solving skills Familiar with Network architecture (Apigee, Firewalls, Network diagrams) Ability to multi-task demonstrating flexibility to easily adapt to changing business priorities. Good report generation skills. Experience with tools and techniques for event correlation, anomaly detection, and predictive analytics. Knowledge of containerization technologies (Docker, Kubernetes). Experience with database systems (SQL, NoSQL) Experience of cloud platforms preferably Microsoft Azure Experience with LLM-based automation (e.g. Azure OpenAI) for intelligent scripting or incident response Familiarity with ML frameworks (e.g., Scikit-learn, TensorFlow, PyTorch) and their application in IT operations. Thank You For Considering Employment With Fiserv. Please Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our Commitment To Diversity And Inclusion Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note To Agencies Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning About Fake Job Posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

JOB_POSTING-3-73733-1 Job Description Role Title : AVP, Enterprise Logging & Observability (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Splunk is Synchrony's enterprise logging solution. Splunk searches and indexes log files and helps derive insights from the data. The primary goal is, to ingests massive datasets from disparate sources and employs advanced analytics to automate operations and improve data analysis. It also offers predictive analytics and unified monitoring for applications, services and infrastructure. There are many applications that are forwarding data to the Splunk logging solution. Splunk team including Engineering, Development, Operations, Onboarding, Monitoring maintain Splunk and provide solutions to teams across Synchrony. Role Summary/Purpose The role AVP, Enterprise Logging & Observability is a key leadership role responsible for driving the strategic vision, roadmap, and development of the organization’s centralized logging and observability platform. This role supports multiple enterprise initiatives including applications, security monitoring, compliance reporting, operational insights, and platform health tracking. This role lead platform development using Agile methodology, manage stakeholder priorities, ensure logging standards across applications and infrastructure, and support security initiatives. This position bridges the gap between technology teams, applications, platforms, cloud, cybersecurity, infrastructure, DevOps, Governance audit, risk teams and business partners, owning and evolving the logging ecosystem to support real-time insights, compliance monitoring, and operational excellence. Key Responsibilities Splunk Development & Platform Management Lead and coordinate development activities, ingestion pipeline enhancements, onboarding frameworks, and alerting solutions. Collaborate with engineering, operations, and Splunk admins to ensure scalability, performance, and reliability of the platform. Establish governance controls for source naming, indexing strategies, retention, access controls, and audit readiness. Splunk ITSI Implementation & Management - Develop and configure ITSI services, entities, and correlation searches. Implement notable events aggregation policies and automate response actions. Fine-tune ITSI performance by optimizing data models, summary indexing, and saved searches. Help identify patterns and anomalies in logs and metrics. Develop ML models for anomaly detection, capacity planning, and predictive analytics. Utilize Splunk MLTK to build and train models for IT operations monitoring. Security & Compliance Enablement Partner with InfoSec, Risk, and Compliance to align logging practices with regulations (e.g., PCI-DSS, GDPR, RBI). Enable visibility for encryption events, access anomalies, secrets management, and audit trails. Support security control mapping and automation through observability. Stakeholder Engagement Act as a strategic advisor and point of contact for business units, application, infrastructure, security stakeholders and business teams leveraging Splunk. Conduct stakeholder workshops, backlog grooming, and sprint reviews to ensure alignment. Maintain clear and timely communications across all levels of the organization. Process & Governance Drive logging and observability governance standards, including naming conventions, access controls, and data retention policies. Lead initiatives for process improvement in log ingestion, normalization, and compliance readiness. Ensure alignment with enterprise architecture and data classification models. Lead improvements in logging onboarding lifecycle time, automation pipelines, and selfservice ingestion tools. Mentor junior team members and guide engineering teams on secure, standardized logging practices. Required Skills/Knowledge Bachelor's degree with Minimum of 6+ years of experience in Technology ,or in lieu of a degree 8+ years of Experience in Technology Minimum of 3+ years of experience in leading development team or equivalent role in observability, logging, or security platforms. Splunk Subject Matter Expert (SME) Strong hands-on understanding of Splunk architecture, pipelines, dashboards, and alerting, data ingestion, search optimization, and enterprise-scale operations. Experience supporting security use cases, encryption visibility, secrets management, and compliance logging. Splunk Development & Platform Management, Security & Compliance Enablement, Stakeholder Engagement & Process & Governance Experience with Splunk Premium Apps - ITSI and Enterprise Security (ES) minimally Experience with Data Streaming Platforms & tools like Cribl, Splunk Edge Processor. Proven ability to work in Agile environments using tools such as JIRA or JIRA Align. Strong communication, leadership, and stakeholder management skills. Familiarity with security, risk, and compliance standards relevant to BFSI. Proven experience leading product development teams and managing cross-functional initiatives using Agile methods. Strong knowledge and hands-on experience with Splunk Enterprise/Splunk Cloud. Design and implement Splunk ITSI solutions for proactive monitoring and service health tracking. Develop KPIs, Services, Glass Tables, Entities, Deep Dives, and Notable Events to improve service reliability for users across the firm Develop scripts (python, JavaScript, etc.) as needed in support of data collection or integration Develop new applications leveraging Splunk’s analytic and Machine Learning tools to maximize performance, availability and security improving business insight and operations. Support senior engineers in analyzing system issues and performing root cause analysis (RCA). Desired Skills/Knowledge Deep knowledge of Splunk development, data ingestion, search optimization, alerting, dashboarding, and enterprise-scale operations. Exposure to SIEM integration, security orchestration, or SOAR platforms. Knowledge of cloud-native observability (e.g. AWS/GCP/Azure logging). Experience in BFSI or regulated industries with high-volume data handling. Familiarity with CI/CD pipelines, DevSecOps integration, and cloud-native logging. Working knowledge of scripting or automation (e.g., Python, Terraform, Ansible) for observability tooling. Splunk certifications (Power User, Admin, Architect, or equivalent) will be an advantage . Awareness of data classification, retention, and masking/anonymization strategies. Awareness of integration between Splunk and ITSM or incident management tools (e.g., ServiceNow, PagerDuty) Experience with Version Control tools – Git, Bitbucket Eligibility Criteria Bachelor's degree with Minimum of 6+ years of experience in Technology ,or in lieu of a degree 8+ years of Experience in Technology Minimum of 3+ years of experience in leading development team or equivalent role in observability, logging, or security platforms. Demonstrated success in managing large-scale logging platforms in regulated environments. Excellent communication, leadership, and cross-functional collaboration skills. Experience with scripting languages such as Python, Bash, or PowerShell for automation and integration purposes. Prior experience in large-scale, security-driven logging or observability platform development. Excellent problem-solving skills and the ability to work independently or as part of a team. Strong communication and interpersonal skills to interact effectively with team members and stakeholders. Knowledge of IT Service Management (ITSM) and monitoring tools. Knowledge of other data analytics tools or platforms is a plus. WORK TIMINGS : 01:00 PM to 10:00 PM IST This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply. Level / Grade : 11 Job Family Group Information Technology

Role Definition The Laboratory Director, heading the Center of Excellence (COE) in Laboratory Medicine, is responsible for the strategic and operational leadership of all laboratory medicine services, including Clinical Pathology, Hematology, and Biochemistry. The role ensures business enablement, diagnostic accuracy, quality assurance, operational efficiency, clinician engagement, and technical team development. It involves high-level expert consultation, end-to-end laboratory operations management, adherence to regulatory and NABL/ISO standards, and strategic collaboration with clinicians and healthcare providers to strengthen market leadership. Role Deliverables Business Enablement – Drive scientific and commercial growth of laboratory medicine services. Diagnostic Accuracy & TAT Adherence – Ensure 100% accurate and clinically correlated reporting within committed turnaround times. Laboratory Operations Management – Oversee Central and Regional Labs for optimal efficiency, cost control, and resource management. Helpdesk Management – Ensure seamless resolution of clinician and branch queries with technical authority. Clinician Engagement & Scientific Consultation – Build scientific credibility and strengthen clinician partnerships. Quality Management & Compliance – Achieve and maintain NABL/ISO compliance with robust internal and external quality programs. People Leadership – Build, mentor, and lead high-performing technical teams with a strong performance and learning culture. Task And Activities Business Enablement: Drive revenue growth through strategic business development initiatives. Collaborate with business teams to enhance partnerships with hospitals, clinics, and healthcare providers. Act as a medical advisor to key clinicians and healthcare institutions. Engage in scientific marketing, RTMs, CMEs, industry events, and expert consultation to expand diagnostic services. Provide high-level consultation to referring physicians and healthcare professionals to enhance patient management. Respond to technical queries, critical value discussions, and interpretation requests from doctors. Collaborate with business development to address technical queries from partner hospitals and doctors. Collaborate with Marketing for CME content, diagnostic bulletins, and clinician awareness programs. Assess the relevance and volume of current test panels; recommend test menu enhancements based on market and medical needs. Diagnostic Accuracy & TAT Adherence Monitor end-to-end sample workflows for Biochemistry, Hematology, Immunology, and Clinical Pathology. Personally validate critical reports and ensure proper clinical correlation before release. Conduct daily delta checks, histogram reviews, and trend analysis for critical parameters. Identify bottlenecks and ensure 99%+ TAT adherence, coordinating with logistics and operations teams Laboratory Operations Management Implement the laboratory policies, procedures, and quality control protocols as aligned with the Medical Directorate. Oversee daily operations of Central and Regional Laboratories, ensuring efficiency, cost-effectiveness, and compliance. Ensure the accuracy of diagnostic tests and reports. Manage the laboratory resources, including equipment, reagents and other supplies. Manage the laboratory’s financials, including budgeting and cost control. Monitor financial performance indicators and implement corrective actions as needed Quality Management And Compliance Conduct daily quality management practices across Central and Regional Laboratories to meet regulatory requirements. Ensure daily internal QC, EQAS, and LIMS-based control validations are completed and signed off. Manage the Internal audits and participate in external quality assurance programs to ensure compliance. Monitor delta checks, critical value communication, and compliance with QC protocols Implement corrective and preventive actions (CAPA) based on audit findings and quality assessments. Ensure SOPs, checklists, and dashboards are updated on real time basis. Coordinate with the QC Team to monitor and enhance quality control measures. Report quality indicators trends in monthly meetings and track improvements Helpdesk Management Lead the Laboratory Helpdesk team and serve as the primary point of contact for resolving technical queries from branches and clinicians. Ensure seamless communication and issue resolution within defined SLAs. Manage escalations related to test results, patient concerns, and clinician inquiries. Develop and implement protocols to handle service-related complaints effectively. People Leadership Recruit, train, and supervise technical teams. Set an individual role clarity, roster with each team member aligned with the laboratory objectives. Conduct daily huddles with the team to discuss ongoing activities and address any issues. Hold weekly meetings with the team to discuss operational performance indicators and lead measures. Conduct monthly 1:1 meetings with direct repartees to review progress on KPIs and plan the way ahead. Document and share feedback with each team member. Assess individual ASK (Attitude, Skills, Knowledge) on a quarterly basis and manage the learning of the team in collaboration with the HR team to enhance skills and drive career paths. Monthly recognize and reward high performance and initiate improvement plans where necessary. Achieve the People Score of 90. Success Metrics 100% achievement of strategic goals (Revenue & Profitability) 100% accuracy rate in diagnostic tests and reports. 100% timely delivery of diagnostic results within established turnaround times 90% achievement of Quality indicators Adhere to a budget with no more than 2% variance. Customer feedback score of 4.8 or higher. Monthly RTM/ CME/ Clinician engagement activity as per calendar 100% compliance in NABL audits, IQC, EQAS Requirements :: D/DNB in Pathology, with additional training/fellowship in Hematopathology or Laboratory Medicine preferred. 12–15 years of post-MD experience, including 5+ years in leadership of multi-specialty diagnostic labs with NABL/ISO audit exposure. Proficiency in Clinical Pathology, Hematology, Biochemistry, LIMS, quality protocols (IQC/EQAS), and advanced diagnostic technologies. Strong clinician engagement, team mentoring, strategic decision-making, and business-aligned diagnostic leadership.

Role: Consultant Department: Customer Success (Operations) Reporting To: Laboratory Director Role Definition The Consultant is responsible for ensuring high-quality diagnostic reporting, end-to-end technical supervision, adherence to NABL/ISO standards, and timely clinical correlation with Clinicians. The role involves oversight of pre-analytical to post-analytical processes, technical staff training, equipment calibration validation, and ensuring excellence in turnaround time (TAT), report accuracy, and patient & clinician satisfaction. Deliverables Diagnostic Excellence Regulatory & Quality Compliance Clinician & Corporate Parties Satisfaction Team Enablement Stakeholder Engagement Responsibilities Diagnostic Oversight & Reporting Personally validate and sign out pathological results within defined TAT, ensuring clinical correlation wherever applicable. Release critical, high-value, high-risk reports with history-backed interpretation. Ensure reporting of critical values within 30 minutes through Helpdesk coordination and documentation of escalation. Review repeat testing, delta checks, or Clinician queries before finalizing reports. Resolve escalated clinician or B2B partner queries related to report delay, interpretation, or values. Laboratory Operations Management Monitor daily workflow (sample registration to reporting) to ensure seamless processing without bottlenecks. Conduct morning huddles with technical team for daily work allocation, sample volume trends, pending TAT cases. Define shift plans, ensure break management, and redistribute manpower to high-load areas. Track hourly dashboards to monitor sample inflow, pending batches, machine utilization. Conduct daily walk-throughs of sample reception, processing, storage, and disposal areas. Maintain cold chain and monitor temperature logs of refrigerators, centrifuges, and transport boxes. Coordinate with logistics on delayed samples and prioritize urgent cases for immediate processing. Optimize TAT and batch processing to reduce costs. Monitor sample rejection or re-run trends and reduce wastage-related expenses. Keep manpower costs within budgeted limits through efficient shift rotation and overtime control. Prepare and present weekly Laboratory Operations Performance dashboards on CSAT, sample volume, rejection, TAT, QC, to HO Team. Quality Management & Compliance Daily IQC review with Laboratory/ Quality Manager— document, sign, and flag any trend shift. Review EQAS data, scoring, and discussion of non-conformities with root cause analysis. Approve monthly QC summary, LJs charts, and logbook updates. Review and sign off on calibration/maintenance logs for all analyzers. Ensure reagent logs, expiry management, and kit validation documentation are updated. Conduct monthly internal audits; verify SOP compliance, sample logs, and result traceability. Ensure CAPA closure within 7 working days of any non-compliances or deviation. Ensure SOP version control and display; conduct annual policy review with Central QA team. Pre-Analytical & Sample Management Supervise specimen collection quality, labeling accuracy, transport condition, and rejection criteria compliance. Conduct random audits of sample adequacy and SOP adherence by phlebotomy and accessioning teams. Ensure timely centrifugation of time-sensitive parameters Coordinate with logistics and floor teams for timely sample receipt and prioritization of samples. Conduct monthly training for high-error (Pre Analytical Non Compliances) phlebotomy/branch teams. Technical Team Training & Development Conduct structured induction and monthly training programs on SOPs, test parameters, compliances, and QMS updates. Review competency assessments, technical error trends, and initiate re-training wherever needed. Lead scientific case discussions and knowledge sessions to upskill team members. Consumables, Reagents, Instrumentation & Infrastructure Oversight Review monthly consumption patterns of reagents, kits, and consumables against test volume. Validate monthly indents before purchase approval; avoid overstocking/stockout. Monitor machine downtime, AMC status, and repair costs; escalate cost overages to Central Team. Review daily maintenance, calibration logs, and error flags on automated machines Approve validation protocols for new test methods or equipment introduced in the laboratories. Ensure zero downtime and contingency planning for analyzers through AMC adherence and backup systems. Clinical Interface & Doctor Engagement Address Corporate Parties and clinician queries, including result clarification, discrepancy resolution, and diagnostic suggestions. Maintain communication with top KOLs & A category customers: key discussions, complaints, follow-ups. Participate in regional CMEs, RTMs, and case-based learning sessions with the medical community. Build credibility for DBCL services through scientific communication and evidence-based advice. Success Metrics 100% accuracy rate in diagnostic tests and reports. 100% timely delivery of diagnostic results within established turnaround times 90% achievement of Quality indicators/ Laboratory Performance Score Adhere to a budget with no more than 2% variance. Customer feedback score of 4.8 or higher. One RTM/ CME per month

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description The subjected position is for ‘Threat Detection Engineering’ function under MSS-Engineering Team. This is a technical lead position who should be having working & hands on experience of 7+ years on the Threat Detection capabilities, for SIEM (LogRhythm, Forti SIEM etc.), EDR, XDR and other Security Solution from the Detection Capability perspective. The person should have strong skills on Use cases creation including MITRE, Cross & Multi Correlation, Threat Hunting Hypothesis creation, Performing Threat Hunts, Skills to drive technical POCs for different security solutions, strong understanding on MITRE framework, and Malware Analysis Skills. Should have strong skills on leading multiple technical initiatives and drives them to closure with value additions. This also includes product evaluation of new Security Solutions. New portal development skills from technical point of view. Responsibilities Good knowledge on the functionality of SIEM, EDR & XDR technologies. Hands on knowledge in detection engineering services (CTI, Threat hunting, Use-Case Development, malware Analysis, Security Analysis, System Integration & RE). Hands on experience in Developing MITRE Mapped, Cross Correlated use cases on SIEM (LogRhythm, Forti SIEM, etc.) and other security solutions. Hands – on experience on performing Technical Product Evaluations (POC) for different Security Solution for Detection Engineering. Hands-on experience in performing Cyber Threat Hunting using standard, Hypothesis & Situational based approaches. Hands on experience in creating Threat Hunting Hypothesis for active APT/Threat actor groups Good knowledge on Malware Analysis, functionality of the Malware Threat & how to create respective Detection Queries Good understanding on Security Incident Analysis to performing deep level of analysis on major security incidents. Should have a strong understanding of System Integration using API and other available methods. Should have a good understanding of SOAR functionality. Must have Strong security knowledge - Any one certificate below is an advantage. (GIAC, CISSP, CCSK, CCSE, CISA, HBSS, NSA, Cisco Security, Security + CEH and other SIEM Vendor security certifications). Desired Skill sets SIEM, Use Case Development, SOAR, Malware Analysis, CTI, EDR, XDR

Overview Role description We are looking for a skilled SIEM Administrator to manage and maintain Security Information and Event Management (SIEM) solutions such as Innspark , LogRhythm , or similar tools. This role is critical to ensuring effective security monitoring, log management, and event analysis across our systems. Key Responsibilities Design, deploy, and manage SIEM tools (e.g., Innspark, LogRhythm, Splunk). Develop and maintain correlation rules, s, dashboards, and reports. Integrate logs from servers, network devices, cloud services, and applications. Troubleshoot log collection, parsing, normalization, and event correlation issues. Work with security teams to improve detection and response capabilities. Ensure SIEM configurations align with compliance and audit requirements. Perform routine SIEM maintenance (e.g., patching, upgrades, health checks). Create and maintain documentation for implementation, architecture, and operations. Participate in evaluating and testing new SIEM tools and features. Support incident response by providing relevant event data and insights. Required Qualifications Bachelor’s degree in Computer Science, Information Security, or related field. 5+ years of hands-on experience with SIEM tools. Experience with Innspark, LogRhythm, or other SIEM platforms (e.g., Splunk, QRadar, ArcSight). Strong knowledge of log management and event normalization. Good understanding of cybersecurity concepts and incident response. Familiarity with Windows/Linux OS and network protocols. Scripting knowledge (e.g., Python, PowerShell) is a plus. Strong troubleshooting, analytical, and communication skills. Industry certifications (CEH, Security+, SSCP, or vendor-specific) are a plus. Key Skills SIEM Tools (Innspark, LogRhythm, Splunk) Troubleshooting Log Management & Analysis Scripting (optional) Security Monitoring Skills Siem,Splunk,Troubleshooting

Engineer 1 - Engineering Operations Location Chennai, India Req ID R416567 Job Type Full Time Category Engineering Date posted 08/18/2025 Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for participating in project teams, researching technical topics related to Company operations, new product implementation, assisting with existing products and services and the overall upkeep and maintenance of designated areas of engineering. Performs event correlation and identifies probable root cause; provides trouble isolation, basic troubleshooting and break/fix activities. Job Description Core Responsibilities Collects and organizes technical data related to assigned projects. Presents data and findings for review at the next level of engineering management. Reads and analyzes technical references and sources to obtain knowledge of assigned Engineering Operations topics. Identifies common operational and technical problems with standard solutions. Escalates more complex issues to senior Operations Engineers. Leads operational readiness testing. Resolves basic issues uncovered during testing and escalates issues to engage appropriate resources. Identifies potential instrumentation, automation and standardization required for successful implementation of projects or continued stabilization of deployed products. Works towards industry standard certifications and education. Works with peer operational teams on project implementation. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 0-2 Years Our Benefits We’re proud to offer comprehensive benefits to help you live your best life: Medical, prescription, vision, and dental insurance for eligible employees. 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay. Paid time off including eight observed company holidays and flex time. Exclusive perks + discounts, including tuition assistance, commuter benefits and more!

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE... We're looking for a highly analytical and hands-on Data Scientist to drive segmentation, targeting, and next-best-action strategies that power B2B marketing and sales strategies. This role sits at the intersection of data science, marketing, and operation strategy—ideal for someone who thrives in fast-paced environments and is passionate about using data to personalize and scale customer engagement. WHAT YOU'LL NEED TO BRING TO THIS ROLE... Responsibilities Extract, clean, and prepare data from various sources (CRM, Marketo, web analytics, etc.) for analysis. Apply statistical methods—hypothesis testing, correlation, forecasting, regression, sampling, time series analysis —to understand the drivers of marketing performance and improve pipeline efficiency. Implement analytics strategies to understand buyer behaviors, segments, and channels across solutions. Conduct time series or regression analysis to identify trends, and understand seasonality in B2B customer behavior. Map multi-touch customer journeys to identify key behavioral signals that influence engagement, opportunity creation. and conversion Perform causal inference and experiment analysis to assess marketing lift and channel effectiveness. Collaborate with marketing and sales stakeholders to understand their business questions and translate them into analytical frameworks Build dashboards and reports and enable marketing teams with self-serve analytics tools for activation and performance monitoring. Partner with Marketing Operations to embed insights into MAP and CRM workflows. Skills & Qualifications 4+ Years of Experience in Data Science, Marketing Analytics or related fields in B2B A degree in Statistics, Data Science, Economics, Computer Science, Math or a similar domain Experience applying data science best practices to B2B marketing use cases such as lead scoring, propensity models, journey analytics, and account prioritization. Deep understanding of statistical analysis, segmentation techniques, and machine learning (e.g., regression, clustering, classification, uplift modeling). Ability to translate complex analytics into business action across marketing and sales. Comfortable working cross-functionally and presenting insights to non-technical stakeholders. Strong skills in Python (pandas, scikit-learn, seaborn/matplotlib), SQL, Google Sheet and Tableau. Familiarity with CRM/MAP, and Intent platforms (6sense, Bombora etc). Exposure to causal inference, experimentation (A/B testing), or time-to-event modeling. We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Pure's policies, unless you are on PTO, or work travel, or other approved leave. #LI-ONSITE WHAT YOU CAN EXPECT FROM US: Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®! Pure Team : We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you're invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

About ColorTokens At ColorTokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected. Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/IoT/IoMT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a Leader in the Forrester Wave™: Microsegmentation Solutions (Q3 2024) , ColorTokens safeguards global enterprises and delivers significant savings by preventing costly disruptions. Join us in transforming cybersecurity. Learn more at www.colortokens.com. Job Summary: Colortokens is seeking a SOC Manager to lead our Security Operations Center (SOC), leveraging Next-Gen SIEM to detect, respond to, and mitigate security threats. The ideal candidate will have deep expertise in modern SIEM platforms, threat intelligence, and incident response while managing customers and a team of security analysts. Job Title: SOC Manager Location: Bangalore Job Type: Full-time Department: Managed Services Key Responsibilities: 1. SOC Leadership & Operations Oversee 24/7 security monitoring, detection, and response operations. Manage, mentor, and train a team of SOC analysts, engineers, and incident responders. Develop and optimize SOC processes, playbooks, and runbooks for effective incident handling. Ensure continuous threat monitoring, analysis, and escalation in accordance with SLAs. 2. SIEM & Security Analytics Management Implement, manage, and optimize Next-Gen SIEM solutions (eg: Stellar Cyber, Cortex, Chronicle etc) Develop advanced detection rules, correlation logic, and behavioural analytics for real-time threat detection. Integrate SIEM with EDR, NDR, SOAR, Threat Intelligence, and Cloud Security tools. Ensure log management, normalization, and enrichment from various sources (firewalls, endpoints, cloud, IAM, etc.). 3. Threat Detection, Incident Response & Forensics Lead security investigations, threat hunting, and forensics analysis. Work with SOC analysts to triage and escalate security incidents (MITRE ATT&CK-based). Oversee the incident response process and conduct post-mortem analysis for continuous improvement. Collaborate with threat intelligence teams to enrich SIEM detections with contextual threat data. 4. Compliance, Reporting & Automation Ensure SOC operations align with regulatory standards (ISO 27001, NIST, GDPR, SOC 2, etc.). Develop automated detection & response workflows using SOAR (Security Orchestration, Automation, and Response). Generate SIEM dashboards, security reports, and executive summaries for stakeholders. Conduct tabletop exercises and Red/Blue team drills to enhance security readiness. 5. Customer & Stakeholder Engagement Act as the primary point of contact for key customers, ensuring high-quality service delivery. Collaborate with OEMs to address cybersecurity risks. Present threat intelligence reports, risk assessments, and incident trends to executive stakeholders. Drive continuous improvement initiatives based on customer feedback and security landscape changes. Customer SLA management and ensure CSAT of greater than 4.5/5 6. Business Support Work with pre-sales teams to respond to customer RFI/RFPs Responsible for upsell and cross-sell activities Enable/train sales teams across regions 7. Required Skills & Experience: Technical Expertise: 12-15 years of experience in SOC operations, SIEM, and cybersecurity incident response. Hands-on expertise with Next-Gen SIEM platforms. Proficiency in SOAR, EDR, XDR, Cloud Security (AWS/Azure/GCP), and threat intelligence tools. Strong knowledge of MITRE ATT&CK, Cyber Kill Chain, and NIST frameworks. Experience in log analysis, anomaly detection, and SIEM rule creation. Scripting skills in Python, PowerShell, or Regex for automation. Leadership & Soft Skills: Strong leadership experience in managing and mentoring SOC teams. Excellent incident response and crisis management abilities. Effective communication with technical and non-technical stakeholders including customers. Ability to collaborate with IT, DevOps, and security teams to enhance security posture. Preferred Certifications: ✔ CISSP (Certified Information Systems Security Professional) ✔ GCIA (GIAC Certified Intrusion Analyst) ✔ GCIH (GIAC Certified Incident Handler) ✔ SIEM Vendor Certifications Skills: SOC Manager, SOC Process, CISSP, Pre-Sales Activities, SOC Setup Experience.

Skill : NetCool Developer Exp : 4 to 7 yrs Location : Gurgaon - Work from office Mode of Hire : Fulltime To Apply : Inbox your resume to support@ruitlab.in Mandatory skills: · Strong hands-on experience in Netcool OMNIbus, Impact, WebGUI, and custom probes. · Develop, configure, and maintain IBM Netcool OMNIbus, Impact, and WebGUI components. · Design and implement custom probes and gateways. · Develop Netcool rules, triggers, filters, and event enrichment logic. · Integrate Netcool with third-party tools like ServiceNow, Remedy, or other ITSM systems. · Automate event correlation and noise reduction using Impact policies.

Job Title: Security Lead (SOC) Location: Ahmedabad Experience: 5+ yrs Responsibility Areas – Security Lead (L3) – SOC Security Incident Leadership Lead high-priority security investigations and incident response activities, ensuring accurate analysis, containment, remediation, and post-incident reporting. Operational Oversight Oversee day-to-day SOC operations, including shift handovers, escalation management, and ensuring continuity across a 24/7 environment with global customers. Technical Expertise Act as the escalation point for complex threats and security incidents requiring deep analysis of logs, packets, malware, and behavioral patterns using EDR, XDR, SIEM, and forensic tools. Threat Detection and Hunting Conduct proactive threat hunting using various data sources and tools. Create and optimize detection use-cases, correlation rules, and playbooks to enhance threat visibility and reduce dwell time. Process & Playbook Management Develop, refine, and enforce standard operating procedures (SOPs), playbooks, and incident response workflows to drive consistent and measurable outcomes. Customer Engagement Interface with global stakeholders (especially US/Canada clients), providing clear incident briefings, RCA reports, and advisory support. Collaboration and Mentorship Mentor L1 and L2 analysts, conduct training sessions, and support skill development across shifts. Continuous Improvement Participate in tuning detection content, improving tool configurations, and supporting red/blue/purple team exercises to elevate SOC maturity. Documentation and Reporting Ensure high-quality documentation of incidents, processes, and technical findings. Contribute to executive and operational reporting. Note: Designation would be finalized based on interview evaluation

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE... We’re looking for a highly analytical and hands-on Data Scientist to drive segmentation, targeting, and next-best-action strategies that power B2B marketing and sales strategies. This role sits at the intersection of data science, marketing, and operation strategy—ideal for someone who thrives in fast-paced environments and is passionate about using data to personalize and scale customer engagement. Responsibilities WHAT YOU’LL NEED TO BRING TO THIS ROLE... Extract, clean, and prepare data from various sources (CRM, Marketo, web analytics, etc.) for analysis. Apply statistical methods—hypothesis testing, correlation, forecasting, regression, sampling, time series analysis —to understand the drivers of marketing performance and improve pipeline efficiency. Implement analytics strategies to understand buyer behaviors, segments, and channels across solutions. Conduct time series or regression analysis to identify trends, and understand seasonality in B2B customer behavior. Map multi-touch customer journeys to identify key behavioral signals that influence engagement, opportunity creation. and conversion Perform causal inference and experiment analysis to assess marketing lift and channel effectiveness. Collaborate with marketing and sales stakeholders to understand their business questions and translate them into analytical frameworks Build dashboards and reports and enable marketing teams with self-serve analytics tools for activation and performance monitoring. Partner with Marketing Operations to embed insights into MAP and CRM workflows. Skills & Qualifications 4+ Years of Experience in Data Science, Marketing Analytics or related fields in B2B A degree in Statistics, Data Science, Economics, Computer Science, Math or a similar domain Experience applying data science best practices to B2B marketing use cases such as lead scoring, propensity models, journey analytics, and account prioritization. Deep understanding of statistical analysis, segmentation techniques, and machine learning (e.g., regression, clustering, classification, uplift modeling). Ability to translate complex analytics into business action across marketing and sales. Comfortable working cross-functionally and presenting insights to non-technical stakeholders. Strong skills in Python (pandas, scikit-learn, seaborn/matplotlib), SQL, Google Sheet and Tableau. Familiarity with CRM/MAP, and Intent platforms (6sense, Bombora etc). Exposure to causal inference, experimentation (A/B testing), or time-to-event modeling. We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave. What You Can Expect From Us Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. Accommodations And Accessibility Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. Our Commitment To a Strong And Inclusive Team We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Strategic Leadership Define and implement the global ITSM strategy in alignment with organizational goals. Lead the adoption and maturity of ITIL-based processes across Sandoz. ITSM Process Ownership & Execution Monitor, manage, and control the implementation of core ITSM processes: Incident Management, Event Management, Problem Management, Change Management, Configuration & Asset Management and Request Management etc from process lifecycle management perspective. Also be responsible to define and setup KPI targets of all processes. Be directly own operations of Change Management, Problem Management and Request management processes. Establish enterprise CAB and ensure to improve effectiveness measured by KPIs. Establish Forward Schedule of Changes daily calls. Establish correlation between Change Management and related processes such as Incident Management, Knowledge Management, and Business Calendars. Ensure Change Requests are validated from all perspectives to prevent disruptions in service availability. Maintain proper artifacts and records for Change Implementations to support compliance and regulatory requirements. Ensure Change Requests are approved and implemented on time, raising risks proactively when necessary. Monitor Change Management using KPI-based dashboards and reports to ensure control and transparency. Ensure problem management process is governed with KPI centric and RCA quality approach. Ensure continual service improvement in all processes in scope demonstrated by improved KPIs. Request Management should meet CSAT and fulfillment targets. Setup practitioners forums with identified process champions from each tech function with an aim of enhancing process awareness, drive understanding and improvements. Governance & Compliance Establish and operate a Governance Framework for SLA and performance management across all ITSM processes. Lead effective KPI based governance across all ITSM processes. Be accountable for maintaining the compliance posture of all ITSM processes, ensuring alignment with internal policies and external regulations. Ensure proper documentation and audit readiness for all ITSM activities. Continuous Improvement & Stakeholder Engagement Interlock with internal and external stakeholders to continuously improve ITSM processes and performance. Ensure Service Improvement Plans (SIPs) are in place and actively demonstrate continuous improvement. Coordinate process implementation across external parties, application owners, business owners, and internal teams. Mentor teams to ensure clear and effective communication around ITSM processes. Ensure customer satisfaction with process execution, including coordination and governance with the service desk. Reporting & Operational Oversight Be responsible for maintaining and presenting dashboards and reports that provide up-to-date status of ITSM operations. Ensure timely and accurate dissemination of information related to service performance and change approvals. Availability & Emergency Support Be available during shifts if required for emergency situations, ensuring continuity and responsiveness in critical scenarios. People Management Be seen as a Service Management thought leader by both direct reports and larger team of supplier resources Key Performance Indicators Change Success Rate – Percentage of changes implemented without causing incidents or requiring rollback. Effectiveness of CAB and Forward Schedule of Changes calls. Problem tickets associated with failed and rolled back changes Reduction of unauthorized changes to zero. Strong Process Lifecycle Management – Average time taken to resolve incidents across all regions. Process Compliance Rate – Percentage of ITSM processes executed in line with defined standards and policies. Customer Satisfaction Score (CSAT) – User feedback on ITSM process execution and support experience. Service Improvement Plan (SIP) Completion Rate – Number of SIPs initiated and successfully completed Ideal Background Education Bachelor’s Degree in one of the following fields: Information Technology, Computer Science & Engineering, Information Systems Preferred/Advanced Education: Master’s Degree in Information Technology Management, or a related discipline is highly desirable, especially for strategic and global leadership roles. ITIL Intermediate Level or above Languages Fluent English required (oral and written) Experience +12 years experience in IT operations, system management, and global service portfolio ownership across geographies and business domains. Proven expertise in IT Service Management, including hands-on experience with Incident, Change, Problem, Asset, and Request Management processes. Strong working knowledge of ITSM platforms, preferably ServiceNow, and ticketing systems. Proficient in automation tools for dashboards and reporting, with experience in KPI tracking, scorecards, and performance analytics. Demonstrated ability to report to both technical and non-technical audiences, translating complex data into actionable insights. Experience in contract governance, compliance management, and regulatory alignment. Skilled in process improvement and automation, with a track record of waste reduction and operational efficiency. Ideally ITIL v4 Certified, with additional certifications such as PMP, PRINCE2, or COBIT considered a plus. Excellent leadership, stakeholder management, and communication skills, with the ability to mentor teams and drive cross-functional collaboration. Familiarity with project management tools and methodologies. Demonstrated ability to manage and mentor a dispersed project management team. History of successful collaboration and relationship management. High level of analytical skills and ability to manage complexity

Job Overview The Cisco SD-WAN NCS (Network Convergence System) L3 job profile typically involves configuring and managing Layer 3 (L3) network connectivity within Cisco SD-WAN environments. Key Responsibilities Include Creating and managing L3Out configurations to enable external Layer 3 connectivity in SD-WAN overlays. Configuring routing protocols such as BGP within the SD-WAN fabric to establish peering and route exchange. Managing interfaces, VLAN encapsulation, IP addressing, and router IDs for border nodes and WAN routers. Integrating SD-WAN with other Cisco technologies like Cisco ACI and cloud environments (e.g., AWS). Ensuring secure, scalable, and resilient WAN connectivity with automation and centralized control. This role requires strong knowledge of Cisco SD-WAN architecture, routing protocols (especially BGP), VLAN and subnet management, and integration with cloud and data center technologies. It also involves using Cisco management GUIs and automation tools to deploy and maintain these configurations efficiently. Key Responsibilities Customer Support: Respond promptly to customer inquiries, troubleshoot, and resolve issues related to Cisco Data Center Networking and ACI technologies. Provide remote support and on-site assistance as required, ensuring timely issue resolution. Working in co-ordination with customer and customer NI team ensuring to get deep understanding of customer network and traffic flows. Technical Expertise: Demonstrate a comprehensive understanding of Cisco Data Center Routing and Switching technologies, including both Traditional Networks and ACI-based Fabrics. Stay updated on the latest developments in Cisco technologies and incorporate them into troubleshooting and support activities. Troubleshooting and Problem Resolution: Excellent knack to Diagnose and resolve complex network issues involving Cisco hardware, software, and protocols in the shortest period of time. Ability to use advanced Troubleshooting methodologies Deep command of software diagnostic capabilities (traces, logs, show commands, performance measurements, deep knowledge of Switching and Routing protocols). Utilize network programming languages like Python and automation tools such as Ansible for efficient data collection, correlation and issue resolution. Provide technical troubleshooting and guidance during maintenance windows. Ability to work on interoperability scenarios Ability to Setup simulation topologies within the client network or in Cisco labs to recreate complex or intermittent issues, identifying causes, triggers, and potential solutions. Cisco Confidential Maintenance Window Support: Collaborate with clients and network operators to plan and execute maintenance windows effectively. Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. Define Maintenance Window Actions, Objectives, and review or prepare Method of Procedures (MOP) encompassing Execution Steps, Timing, Plan-B/Recovery Options, Validation Steps/Methods, and benchmarks. Ensure technical governance of the maintenance window to guarantee a successful outcome. Lead or contribute to Systems/Service recovery plans for potential failure scenarios. Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps, and recommendations for corrective and preventive actions. Work with TAC team to recreate the issue and drive towards root-cause analysis Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations. Provide technical oversight during maintenance window execution, ensuring adherence to established procedures and minimizing service interruptions. Continuous Improvement: Proactively identify areas for improvement in network performance, reliability, and efficiency. Collaborate with internal teams to implement enhancements, updates, and optimizations based on identified improvement opportunities. Contribute to the development of new tools, processes, and best practices to streamline support and maintenance activities. Configuration Best Practices Audit: Perform regular audits of network configurations against Cisco's Design and Configuration recommendations. Ensure adherence to best practices and recommend adjustments to optimize network performance and security. Collaborate with network operators to implement recommended configuration enhancements. Automation Skills: Apply automation skills to streamline repetitive tasks and enhance overall operational efficiency. Develop and maintain scripts and automation playbooks using languages like Python to automate network processes and tasks. Tool Proficiency: Proficiency in network topology tools such as MS Visio or equivalent for creating and documenting network designs. Familiarity with common customer tools including but not limited to NMS, Ticketing, Knowledge and Document Management, Syslog's,Data Correlation, etc. Understanding and ability to use troubleshooting tools such as Wireshark and equivalent tools. Soft Skills: Cisco Confidential Self-Leaner and a love for troubleshooting and getting under the hood. Team player who leads by helping others and being available when the client/team needs them Exhibit excellent verbal and written communication skills. Demonstrate the ability to stay calm and focused during outages and client escalations. Think on the feet to make quick and effective decisions under pressure. Engage Cisco, partner, and/or customer stakeholders to restore services at the earliest, using any method agreeable to the client. Build lasting trust and interpersonal relationships with all key stakeholders. Demonstrate the ability to address senior management at the client, partner, or Cisco. Documentation: Create and maintain detailed documentation, including knowledge base articles, troubleshooting guides, best practices, and comprehensive records of maintenance window activities. Document automated solutions using scripts and playbooks for future reference. Customer Training: Conduct training sessions for customers to enhance their understanding of Cisco Data Center Networking technologies, with a focus on automation, scripting, configuration best practices, software life cycle management, tool usage, and troubleshooting techniques. Cross-Functional Collaboration: Work closely with internal teams, including Engineering, Sales, and Product Management, to communicate customer needs and contribute to product improvement. Collaborate with Cisco TAC (Technical Assistance Center) for advanced issue resolution and contribute to the development of automated support tools. Educational Qualifications Bachelor’s degree in Electronics and Communication, Computer science, Information Technology, Or Related Field A solid foundation in Electronics and Communication, computer science or a related field provides the fundamental knowledge required for understanding networking principles and technologies. Cisco Certifications: CCNP (Cisco Certified Network Professional): Demonstrates advanced knowledge and skills in Cisco networking. Validates the ability to plan, implement, verify, and troubleshoot complex network solutions. CCIE (Cisco Certified Internetwork Expert) Preferred A highly regarded expert-level certification that demonstrates a deep understanding of Cisco networking technologies. Validates expert-level knowledge and skills in designing, implementing, managing, and troubleshooting complex network infrastructures. Skills: cisco,customer,automation,troubleshooting,maintenance,cisco aci,networking,management

We are seeking a skilled and experienced Splunk Architect to design, implement, and manage enterprise-scale Splunk solutions across cloud and on-prem environments. The ideal candidate will have a deep understanding of Splunk architecture and be capable of leading deployment strategies, data onboarding, and integrations in a complex IT environment. Key Responsibilities: Design and implement scalable, resilient, and secure Splunk Enterprise and Splunk ES/ITSI architectures. Lead Splunk infrastructure planning, upgrades, and clustering strategies. Onboard and normalize logs from systems including Windows, Linux, firewalls, cloud services (AWS/Azure/GCP), and application logs . Develop dashboards, alerts, reports, and KPIs for IT operations, SOC teams, and business stakeholders. Integrate Splunk with third-party tools (e.g., ServiceNow, Jira, AWS CloudWatch, SOAR tools ). Perform system tuning, data retention strategy planning, and storage management. Define and implement correlation rules , SPL queries , and CIM-compliant data models . Provide architectural consulting to internal teams and mentor junior engineers. Ensure best practices for security monitoring , compliance , and incident response workflows . Required Skills & Qualifications: Bachelor's or Master's degree in Computer Science, IT, or related field. 7+ years of IT experience, with 5+ years of hands-on Splunk experience. Expertise in: Splunk deployment architecture (Indexer clusters, Search Head clusters, Heavy Forwarders, Deployment Servers) SPL (Search Processing Language) CIM and data onboarding Security and compliance use cases (e.g., SOC, NIST, GDPR, ISO 27001) Experience with cloud platforms: AWS, Azure, or GCP . Strong knowledge of regex , data parsing , Linux/Unix , and networking protocols . Automation/scripting experience with Python , Shell , or Ansible preferred. Certifications (Preferred): Splunk Certified Architect Splunk Certified Admin Splunk Enterprise Security Certified Any relevant cloud certifications (AWS/Azure)

Job Overview We are seeking a highly skilled and motivated Technical Support Engineers to join our dynamic team. The successful candidate will be responsible for providing Expert Technical Support to our customers, focusing on Cisco's Data Centre Routing and Switching Technology Portfolio. This role encompasses Traditional Networks as well as Cisco ACI-based Fabrics, requiring a deep understanding of Cisco technologies spread across Cisco DCN, WAN Routing and Switching portfolio, along with excellent troubleshooting skills, and exceptional customer service. Desired years of experience 7 to 10 years. Key Responsibilities Customer Support: Respond promptly to customer inquiries, troubleshoot, and resolve issues related to Cisco Data Center Networking and ACI technologies. Provide remote support and on-site assistance as required, ensuring timely issue resolution. Working in co-ordination with customer and customer NI team ensuring to get deep understanding of customer network and traffic flows. Technical Expertise: Demonstrate a comprehensive understanding of Cisco Data Center Routing and Switching technologies, including both Traditional Networks and ACI-based Fabrics. Stay updated on the latest developments in Cisco technologies and incorporate them into troubleshooting and support activities. Troubleshooting and Problem Resolution: Excellent knack to Diagnose and resolve complex network issues involving Cisco hardware, software, and protocols in the shortest period of time. Ability to use advanced Troubleshooting methodologies Deep command of software diagnostic capabilities (traces, logs, show commands, performance measurements, deep knowledge of Switching and Routing protocols). Utilize network programming languages like Python and automation tools such as Ansible for efficient data collection, correlation and issue resolution. Provide technical troubleshooting and guidance during maintenance windows. Ability to work on interoperability scenarios Ability to Setup simulation topologies within the client network or in Cisco labs to recreate complex or intermittent issues, identifying causes, triggers, and potential solutions. Maintenance Window Support: Collaborate with clients and network operators to plan and execute maintenance windows effectively. Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. Cisco Confidential Define Maintenance Window Actions, Objectives, and review or prepare Method of Procedures (MOP) encompassing Execution Steps, Timing, Plan-B/Recovery Options, Validation Steps/Methods, and benchmarks. Ensure technical governance of the maintenance window to guarantee a successful outcome. Lead or contribute to Systems/Service recovery plans for potential failure scenarios. Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps, and recommendations for corrective and preventive actions. Work with TAC team to recreate the issue and drive towards root-cause analysis Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations. Provide technical oversight during maintenance window execution, ensuring adherence to established procedures and minimizing service interruptions. Continuous Improvement: Proactively identify areas for improvement in network performance, reliability, and efficiency. Collaborate with internal teams to implement enhancements, updates, and optimizations based on identified improvement opportunities. Contribute to the development of new tools, processes, and best practices to streamline support and maintenance activities. Configuration Best Practices Audit: Perform regular audits of network configurations against Cisco's Design and Configuration recommendations. Ensure adherence to best practices and recommend adjustments to optimize network performance and security. Collaborate with network operators to implement recommended configuration enhancements. Automation Skills: Apply automation skills to streamline repetitive tasks and enhance overall operational efficiency. Develop and maintain scripts and automation playbooks using languages like Python to automate network processes and tasks. Tool Proficiency: Proficiency in network topology tools such as MS Visio or equivalent for creating and documenting network designs. Familiarity with common customer tools including but not limited to NMS, Ticketing, Knowledge and Document Management, Syslog's,Data Correlation, etc. Understanding and ability to use troubleshooting tools such as Wireshark and equivalent tools. Soft Skills: Self-Leaner and a love for troubleshooting and getting under the hood. Team player who leads by helping others and being available when the client/team needs them Exhibit excellent verbal and written communication skills. Cisco Confidential Demonstrate the ability to stay calm and focused during outages and client escalations. Think on the feet to make quick and effective decisions under pressure. Engage Cisco, partner, and/or customer stakeholders to restore services at the earliest, using any method agreeable to the client. Build lasting trust and interpersonal relationships with all key stakeholders. Demonstrate the ability to address senior management at the client, partner, or Cisco. Documentation: Create and maintain detailed documentation, including knowledge base articles, troubleshooting guides, best practices, and comprehensive records of maintenance window activities. Document automated solutions using scripts and playbooks for future reference. Customer Training: Conduct training sessions for customers to enhance their understanding of Cisco Data Center Networking technologies, with a focus on automation, scripting, configuration best practices, software life cycle management, tool usage, and troubleshooting techniques. Cross-Functional Collaboration: Work closely with internal teams, including Engineering, Sales, and Product Management, to communicate customer needs and contribute to product improvement. Collaborate with Cisco TAC (Technical Assistance Center) for advanced issue resolution and contribute to the development of automated support tools. Educational Qualifications Bachelor’s degree in Electronics and Communication, Computer science, Information Technology, Or Related Field A solid foundation in Electronics and Communication, computer science or a related field provides the fundamental knowledge required for understanding networking principles and technologies. Cisco Certifications: CCNP (Cisco Certified Network Professional): Demonstrates advanced knowledge and skills in Cisco networking. Validates the ability to plan, implement, verify, and troubleshoot complex network solutions. CCIE (Cisco Certified Internetwork Expert) Preferred A highly regarded expert-level certification that demonstrates a deep understanding of Cisco networking technologies. Validates expert-level knowledge and skills in designing, implementing, managing, and troubleshooting complex network infrastructures. Skills: cisco,customer,maintenance,troubleshooting,automation,data,skills,data center,aci,routing,switching

Location: Anywhere in India (Preferred is NCR / Bangalore) Experience: 5–7 years Certification: ServiceNow CIS–ITOM (Mandatory) About the Role We are seeking a ServiceNow IT Operations Management (ITOM) Subject Matter Expert with deep experience in Discovery, Event Management, and Service Mapping . As a CIS–ITOM Certified Specialist , you’ll design and implement solutions that bring operational visibility, proactive monitoring, and service reliability to enterprise IT environments. This role is ideal for someone passionate about service health, infrastructure visibility, and automation —and who thrives in delivering scalable ServiceNow ITOM solutions. Key Responsibilities Lead Implementations: Own the full lifecycle implementation of ITOM modules (Discovery, Event Management, Service Mapping). Build & Configure: Customize probes, sensors, event rules, service maps, and integrations with third-party monitoring and cloud tools. Deliver Visibility: Establish comprehensive CMDB population and enrichment to ensure accurate infrastructure and service data. Optimize Processes: Recommend and implement best practices for ITOM governance, event correlation, and service impact analysis. Enable Operations: Train IT staff, document technical designs, and perform smooth knowledge transfer. Required Skills & Qualifications 5–7 years of ServiceNow ITOM experience (Discovery, Event Management, Service Mapping). Hands-on expertise with: Discovery (credentials, patterns, probes, sensors). Event Management (alert rules, correlation, integrations). Service Mapping (dependencies, CMDB enrichment). Solid scripting & integration knowledge (JavaScript, REST/SOAP APIs, MID Server). Deep understanding of infrastructure, networking, cloud (AWS/Azure/GCP), microservices . Mandatory Certification: ServiceNow CIS–ITOM. Preferred Skills Additional ServiceNow certifications (Discovery, Event Management, Service Mapping, CSA). Experience with AIOps , cloud-native observability, and automated remediation. ITIL v4 Foundation certification. Familiarity with Flow Designer, IntegrationHub, and orchestration tools. Why Join Us? Be part of a growing, innovative ServiceNow consulting firm. Work on enterprise-grade ITOM projects across industries. Competitive salary + performance bonus. Career growth with advanced ServiceNow certifications. [Add perks here: Remote flexibility, health benefits, team culture]. Apply Now Send your resume with cover letter to careers@nowviatech.com.

At Apple, we rely on our employees diverse set of backgrounds and perspectives to champion innovation through extraordinary ideas to surprise and delight our customers. These ideas can come from anywhere. Will that next phenomenal idea come from you? Apple E-Business Services team is seeking an outstanding hands on Integration Software Engineer with passion for developing highly scalable integration platforms. This is an excellent opportunity for a self motivated, enthusiastic, result oriented person to design and build Java based B2B ‘infrastructure as code’ components using technologies like object storage and no sql databases. Enjoy the benefits of working in a fast growing business where you are encouraged to "Think Different" and where your efforts play a key role in the success of Apple's business. Description 1. Design and develop frameworks that process high volume transactions with Apple’s partners 2. Utilize sound judgment and strong technical leadership to drive enhancements and scale our B2B platforms 3. Develop solutions that will optimize availability and consistency for applications deployed across multiple data centers and cloud providers. 4. Develop and enhance frameworks for managing persistence, event processing, uniqueness, transaction correlation and notifications. 5. Work closely with domain specific project developers, operations and systems engineers. Minimum Qualifications BS degree in computer science or equivalent field with 3 + years of experience in integration technologies. Strong programming experience (more than 3+ years) in Java for building middleware or backend applications. Strong experience (more than 3+ years) using Java frameworks such as Spring. 1+ years experience in building frameworks using middleware tools like webMethods, Mulesoft. Preferred Qualifications Strong object oriented design and analysis skills. More than 3+ years experience in working with Oracle or similar relational databases and NoSQL databases such as MongoDB. Knowledge of HTTP/S, TCP, DNS, web application load balancing. Passion for programming and a good conceptual understanding of the operating environment - JVM, Operating System, File Systems, Network Protocols. Deep understanding of basic security concepts and protocols - authentication, authorization, signing, encryption, SSL/TLS, SSH/SFTP, PKI, X509 certificates and PGP. Good knowledge of scripting language such as bash/Perl. Firsthand experience in performance tuning of applications and databases. Knowledge of integrations with cloud based solutions is a plus Working experience in Agile development methodology. Familiarity with AI/ML fundamentals is a plus Results oriented and demonstrates high degree of ownership and accountability. Creative problem solver and excellent collaborator, who thrives in a fast-paced, innovative environment. Communicate quickly and effectively; vertically and horizontally through the organization. Influence others to get things done. Must possess excellent problem-solving & analytical skills. Handle ambiguity and solve problems despite uncertainties. Ability to lead large projects focussing on innovation, team work and results. Demonstrated track record of achieving outstanding results in professional career. Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Submit CV

Job Description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Integrate SailPoint with core systems identified including ServiceNow, Active Directory, LDAP, PAM and other applications Deliver IAG processes including Recertification, Joiner/Mover/Leavers (JML), Access Request, Segregation of Duties, RBAC Configure connectors on-board applications including out of the box, Web Service, JDBC, RACF/ACF2 and/or custom connectors Develop supporting rules (application, correlation, identity mapping, etc) Develop life cycle event triggers and business process to meet the business requirements Develop required reports and audit Demonstrate product capability Support post implementation for user testing, debugging, support and maintenance Requirements To be successful in this role, you should meet the following requirements: 3+ years of professional work experience in Identity and Access Governance (IAG) domain and SailPoint IdentityIQ/Identity NOW Proficient in integrating, configuring and implementation of SailPoint IdentityIQ (minimum 3+ years’ experience) Experience in configuring Application, Rules, Workflows, custom tasks and connectors Experience with Databases (Oracle, Sybase, MSSQL, MySQL) Experience with Directories (LDAP, AD) Experience with migrating and onboarding applications Hands on experience integrating SailPoint with tools like ServiceNow (for manual fulfilment and access request) and other core systems Ability to develop custom reports for various controls and capability Experience with the following programming languages: Java, Bean Shell/JavaScript, JSP/Servlets, and SQL Experience with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML Experience with Source Code Management (GitHub) and code deployment Experience of working within a global distributed programme and global teams You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by –HSBC Software Development India

Note: This job opening is limited to fresher graduates with a degree in BBA/B.Tech/Biotechnology, and is meant for those who have recently completed their studies or have limited work experience (such as market research interns). Only candidates who meet these qualifications should submit their applications. Job Description Prepare market collaterals Prepare a comprehensive industry research reports on several verticals Work on all/any aspect of research planning, primary research, secondary research Create multi-factor regression models and decision tree analysis Interpreting all the content, statistics and presenting it in a research report Creating Ad-hoc research and simulation exercise for the industry Adept with the industry structure and change the approach for the research depending upon the sector and the geography Manage, plan and direct the work in a team with a proper understanding of the sector Prerequisites Excellent communication and report writing skills; Understand the application of Regression and Correlation analysis; Should be adept with MS Word, MS PPT and MS Excel Job Type: Full-time Pay: Up to ₹19,000.00 per month Benefits: Work from home Work Location: In person

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. Role Description: As a Data Analyst, you will play a key role within the product team at myKaarma, working to transform raw data into accurate, insightful reports and dashboards that guide product team decisions, deliver value to dealership users, and optimize operational processes. You will be responsible for ensuring data accuracy across all reports, performing in-depth statistical analyses to uncover correlations, and creating dashboards and reports that track KPIs for both internal and external stakeholders and will collaborate closely with Product, Customer Success, Sales, and Engineering teams to achieve greater transparency, efficiency, and data-driven decision-making across myKaarma’s product ecosystem. This role offers the chance to work with a talented team and develop expertise in automotive SaaS, B2B data analytics, and performance optimization. Key Responsibilities: Ensure data accuracy across all reports, including troubleshooting of existing reports. Dive deep into company data to understand the domain, uncover relationships between variables, and apply statistical analysis techniques to conduct correlation studies. Develop dashboards, reports, and visualizations to track KPIs across product usage and performance, for a diverse set of B2B customers. Perform ad-hoc analyses to answer strategic business questions, identify trends, and highlight opportunities for optimization. Collaborate with engineers to automate recurring data processes and reports to increase efficiency and reduce manual effort. Partner with Product, Customer Success, Sales, and Engineering teams to understand data needs. Maintain clear documentation for data sources, metrics definitions, and analysis methodologies. Share best practices, tools, and techniques with peers to promote a data-driven culture across myKaarma. Required Skills and Qualifications : Strong statistical analysis skills, including experience conducting correlation studies and interpreting results Proven ability to translate datasets into actionable insights that support decision-making Proficiency in querying languages such as SQL and BigQuery for data extraction and transformation Skilled in using data visualization tools to design clear, insightful dashboards and reports for diverse audiences Nice to Have Skills & Qualifications Experience with Looker and LookML for creating and managing data models and reports Automotive industry experience We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. Health and Wellness : Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends. Time Off: Generous vacation time to recharge and balance life outside work. In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite. The starting salary range for this role is 12 Lakhs depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. myKaarma participates in the E-Verify Program .

About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Responsibilities- Configure, and maintain the SIEM platform Develop and fine-tune correlation rules, alerts, and dashboards to support SOC use cases. Onboard log sources from various platforms (Windows, Linux, cloud, network devices, applications). Perform health checks, upgrades, and patch management of SIEM components. Work closely with SOC analysts to improve detection capabilities and reduce false positives. Collaborate with threat intel and incident response teams to create advanced detection logic. Automate log ingestion and alert tuning using scripting (Python, PowerShell, etc.). Develop and maintain documentation, runbooks, and standard operating procedures (SOPs). Beneficial Good Documentation skills Good at Incident Management. Personal Characteristics Strong communication skills, ability to work comfortably with different regions Actively participate within internal project community Good team player, ability to work on a local, regional and global basis and as part of joint cross location initiative. Self-motivated, able to work independently and with a team.

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. Role Description As a Data Analyst, you will play a key role within the product team at myKaarma, working to transform raw data into accurate, insightful reports and dashboards that guide product team decisions, deliver value to dealership users, and optimize operational processes. You will be responsible for ensuring data accuracy across all reports, performing in-depth statistical analyses to uncover correlations, and creating dashboards and reports that track KPIs for both internal and external stakeholders and will collaborate closely with Product, Customer Success, Sales, and Engineering teams to achieve greater transparency, efficiency, and data-driven decision-making across myKaarma’s product ecosystem. This role offers the chance to work with a talented team and develop expertise in automotive SaaS, B2B data analytics, and performance optimization. Key Responsibilities Ensure data accuracy across all reports, including troubleshooting of existing reports. Dive deep into company data to understand the domain, uncover relationships between variables, and apply statistical analysis techniques to conduct correlation studies. Develop dashboards, reports, and visualizations to track KPIs across product usage and performance, for a diverse set of B2B customers. Perform ad-hoc analyses to answer strategic business questions, identify trends, and highlight opportunities for optimization. Collaborate with engineers to automate recurring data processes and reports to increase efficiency and reduce manual effort. Partner with Product, Customer Success, Sales, and Engineering teams to understand data needs. Maintain clear documentation for data sources, metrics definitions, and analysis methodologies. Share best practices, tools, and techniques with peers to promote a data-driven culture across myKaarma. Required Skills And Qualifications Strong statistical analysis skills, including experience conducting correlation studies and interpreting results Proven ability to translate datasets into actionable insights that support decision-making Proficiency in querying languages such as SQL and BigQuery for data extraction and transformation Skilled in using data visualization tools to design clear, insightful dashboards and reports for diverse audiences Nice To Have Skills & Qualifications Experience with Looker and LookML for creating and managing data models and reports Automotive industry experience We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. How To Stand Out Here's a scenario to illustrate the innovative approach we value: Q: “Tell us about a time when you proactively uncovered an important relationship in the data that led to meaningful product or operational improvements.” We'd love to hear something like this… A: “While reviewing weekly product usage dashboards, I noticed an unexpected pattern in customer activity across a subset of dealerships. Rather than waiting for a formal request, I pulled additional datasets using SQL and BigQuery to explore potential drivers behind the trend. I applied statistical analysis — including correlation tests and significance checks — to identify that higher adoption of a specific workflow was strongly associated with improved customer retention metrics. After validating the accuracy of the data and ruling out confounding factors, I compiled a clear visual story in Looker showing the relationship and its potential business impact. I then presented my findings to the product and customer success teams, which led to targeted training and feature enhancements that amplified the positive results across more dealerships.” This approach reflects your dedication to delivering innovative, customer-focused solutions that drive engagement and build loyalty. Total Rewards at myKaarma Benefits At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends. Time Off: Generous vacation time to recharge and balance life outside work The starting salary range for this role is 12 Lakhs depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. myKaarma participates in the E-Verify Program .

Cybersecurity Lead We are looking for a highly skilled and experienced Security Lead . Responsibilities: Incident Response Leadership : Lead high-priority security investigations and incident response activities, ensuring accurate analysis, containment, remediation, and post-incident reporting. Operational Oversight : Oversee day-to-day SOC operations, including shift handovers, escalation management, and ensuring continuity across a 24/7 environment with global customers. Technical Expertise : Act as the escalation point for complex threats and security incidents requiring deep analysis of logs, packets, malware, and behavioral patterns using EDR, XDR, SIEM, and forensic tools. Threat Detection and Hunting : Conduct proactive threat hunting using various data sources and tools. Create and optimize detection use-cases, correlation rules, and playbooks to enhance threat visibility and reduce dwell time. Process & Playbook Management : Develop, refine, and enforce standard operating procedures (SOPs), playbooks, and incident response workflows to drive consistent and measurable outcomes. Customer Engagement : Interface with global stakeholders (especially US/Canada clients), providing clear incident briefings, RCA reports, and advisory support. Collaboration and Mentorship : Mentor L1 and L2 analysts, conduct training sessions, and support skill development across shifts. Continuous Improvement : Participate in tuning detection content, improving tool configurations, and supporting red/blue/purple team exercises to elevate SOC maturity. Documentation and Reporting : Ensure high-quality documentation of incidents, processes, and technical findings. Contribute to executive and operational reporting.

Strategic Leadership Define and implement the global ITSM strategy in alignment with organizational goals. Lead the adoption and maturity of ITIL-based processes across Sandoz. ITSM Process Ownership & Execution Monitor, manage, and control the implementation of core ITSM processes: Incident Management, Event Management, Problem Management, Change Management, Configuration & Asset Management and Request Management etc from process lifecycle management perspective. Also be responsible to define and setup KPI targets of all processes. Be directly own operations of Change Management, Problem Management and Request management processes. Establish enterprise CAB and ensure to improve effectiveness measured by KPIs. Establish Forward Schedule of Changes daily calls. Establish correlation between Change Management and related processes such as Incident Management, Knowledge Management, and Business Calendars. Ensure Change Requests are validated from all perspectives to prevent disruptions in service availability. Maintain proper artifacts and records for Change Implementations to support compliance and regulatory requirements. Ensure Change Requests are approved and implemented on time, raising risks proactively when necessary. Monitor Change Management using KPI-based dashboards and reports to ensure control and transparency. Ensure problem management process is governed with KPI centric and RCA quality approach. Ensure continual service improvement in all processes in scope demonstrated by improved KPIs. Request Management should meet CSAT and fulfillment targets. Setup practitioners forums with identified process champions from each tech function with an aim of enhancing process awareness, drive understanding and improvements. Governance & Compliance Establish and operate a Governance Framework for SLA and performance management across all ITSM processes. Lead effective KPI based governance across all ITSM processes. Be accountable for maintaining the compliance posture of all ITSM processes, ensuring alignment with internal policies and external regulations. Ensure proper documentation and audit readiness for all ITSM activities. Continuous Improvement & Stakeholder Engagement Interlock with internal and external stakeholders to continuously improve ITSM processes and performance. Ensure Service Improvement Plans (SIPs) are in place and actively demonstrate continuous improvement. Coordinate process implementation across external parties, application owners, business owners, and internal teams. Mentor teams to ensure clear and effective communication around ITSM processes. Ensure customer satisfaction with process execution, including coordination and governance with the service desk. Reporting & Operational Oversight Be responsible for maintaining and presenting dashboards and reports that provide up-to-date status of ITSM operations. Ensure timely and accurate dissemination of information related to service performance and change approvals. Availability & Emergency Support Be available during shifts if required for emergency situations, ensuring continuity and responsiveness in critical scenarios. People Management Be seen as a Service Management thought leader by both direct reports and larger team of supplier resources Key Performance Indicators Change Success Rate – Percentage of changes implemented without causing incidents or requiring rollback. Effectiveness of CAB and Forward Schedule of Changes calls. Problem tickets associated with failed and rolled back changes Reduction of unauthorized changes to zero. Strong Process Lifecycle Management – Average time taken to resolve incidents across all regions. Process Compliance Rate – Percentage of ITSM processes executed in line with defined standards and policies. Customer Satisfaction Score (CSAT) – User feedback on ITSM process execution and support experience. Service Improvement Plan (SIP) Completion Rate – Number of SIPs initiated and successfully completed Ideal Background Education Bachelor’s Degree in one of the following fields: Information Technology, Computer Science & Engineering, Information Systems Preferred/Advanced Education: Master’s Degree in Information Technology Management, or a related discipline is highly desirable, especially for strategic and global leadership roles. ITIL Intermediate Level or above Languages Fluent English required (oral and written) Experience +12 years experience in IT operations, system management, and global service portfolio ownership across geographies and business domains. Proven expertise in IT Service Management, including hands-on experience with Incident, Change, Problem, Asset, and Request Management processes. Strong working knowledge of ITSM platforms, preferably ServiceNow, and ticketing systems. Proficient in automation tools for dashboards and reporting, with experience in KPI tracking, scorecards, and performance analytics. Demonstrated ability to report to both technical and non-technical audiences, translating complex data into actionable insights. Experience in contract governance, compliance management, and regulatory alignment. Skilled in process improvement and automation, with a track record of waste reduction and operational efficiency. Ideally ITIL v4 Certified, with additional certifications such as PMP, PRINCE2, or COBIT considered a plus. Excellent leadership, stakeholder management, and communication skills, with the ability to mentor teams and drive cross-functional collaboration. Familiarity with project management tools and methodologies. Demonstrated ability to manage and mentor a dispersed project management team. History of successful collaboration and relationship management. High level of analytical skills and ability to manage complexity