Corporate Salary Manager

Corporate Salary Manager-Branch Banking

East 3631-Shyambazar, Kolkata, West Bengal, India

• POSITION DESCRIPTION
  
  

• ROLE PURPOSE & OBJECTIVE
  
  

• This role is responsible to manage corporate salary account fulfilment and service along with acquiring new customers for liabilities from open market.
  
  

• The incumbent will assist the region in sales fulfilment and servicing the corporate and corporate salary account holders and enhance relationship with the existing customers by cross-selling products and services as per the profile & need of the customers.
  

• The role is also responsible for on-boarding customers over Ujjivan Digital channels and drive usage of digital of channels.
  
  

• SIZE OF THE ROLE
  
  

• Entire Corporate Salary portfolio for the region: 25 Crs
• Customer size: 5,000
• TPP income: 10 Lacs
• Forex Fee income: NIL
• Other income such as MF etc: 0.50 Lacs/month
  
  

• Interact & collaborate with various stakeholders of the region.
• Cross sell of RD, FD, Insurance, Assets etc. which helps in value build up.
• Ensure product mix for sale of high value variants & quality of acquisition.
  
  

• KEY DUTIES & RESPONSIBILITIES OF THE ROLE
  
  

• Meets the set targets on liabilities in terms of opening new accounts & driving salary upload for the existing customer
• Maintains the database of the corporate prospects, assists region in acquisition of the corporates and services the relationships thereafter
• Understands needs and Cross sells to customers who meet the criteria for different liability and TPP products as per the profile of the customer
• Generates leads for asset products (PL, Hl, VL etc.) of Ujjivan and passes quality leads to respective team
• Shares customer insights/product and process related feedback with the Corporate Salary Manager
• Ensure a monthly salary credit percentage of 70% and above each month
  
  

• Interacts with customers in a courteous and professional manner; provides prompt, efficient and accurate services
• Plans and implements customer engagement drives and on-boards customer on Ujjivan digital channels for day-to-day transactions
• Resolves the customer queries on salary account, FD / RD, remittances & TPP products
• Assists customers on Ujjivan asset products and get in touch with concerned team in branch
  
  

• Guides the customer to fill the ‘Account Opening Form’; ensures receipt and verification of KYC documents; obtains customer signatures on all mandatory documents
• Guides corporate in documentation for company code creation
• Strictly adheres & maintains compliance to KYC norms
  
  

• Maintains up to date knowledge of the Corporate Salary Product and other liabilities products along with working knowledge of other products offered in the branch
• Ensures adherence to training man-days/ mandatory training programs for self
• Ensures goal setting, mid-year review and performance appraisal processes are completed within specified timelines
  
  

• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
  
  

• Graduate or Post Graduate, preferably in commerce and related streams
  
  

• 7-10 years of experience with minimum 3+ years in Corporate Salary Business.
• Strong experience in managing corporate relationships and payroll banking solutions.
  
  

• Knowledge on retail banking products
• Documentation skills
• Process compliance focus
• Communication skills: fluent in the local language/English
  
  

• Courteous customer service skills
• Time Management
• Selling skills
• Telephonic cold calling skills
• Willingness to travel & relocation as per business requirements and career opportunities
  
  

• Execution
• Customer Focus
• Managing Relationships
• Decision Making
• Delegation
  
  

• KEY INTERACTIONS
  
  

• Branch Team – BM and Sales teams; Operations team
• Regional Product & Marketing team
• State HR