What You'll Do What is Statutory Review and Readiness? Avalara’s Statutory Readiness & Risk Management program leverages the best of our indirect tax thought leadership to anticipate and plan for jurisdictional changes. This program facilitates a consistent, trusted framework that enables Avalara to meet change deadlines necessary to maintain our customers’ compliance and mitigate Avalara’s risk. The program’s success is met when Avalara teams and our customers are well prepared to easily meet these change requirements with little disruption to normal operation. Position Summary We are looking for Project Managers to join our fast paced dynamic Returns & Payment organization. The SRR Project Manager is responsible for coordinating, tracking, and dispersing critical jurisdictional changes that impact Avalara and our customers. The role requires leading and facilitating meetings across Avalara teams, where you own session agendas, meeting notes and action item tracking. Your understanding of Avalara’s returns processes and systems will be essential. Jurisdictional changes and incident management can be complex and your ability to assign action items and relay information in an easily understood manner is paramount for success. This includes potential escalations where clear and timely communication is imperative. Ultimately, you assimilate the appropriate audience and lead teams through planning and action execution until you deem Avalara fully prepared to accommodate upcoming changes. Statutory Review and Readiness (SRR) forums are facilitated, recurring forums that bring together various parts of the business to discuss, troubleshoot, and plan for upcoming jurisdictional statutory changes. While typically planned several months in advance of a change, the forum is also used in some instances for cross-functional incident management. A Cross-functional incident is defined as an issue with a significant customer impact that requires collaboration from compliance, payments, engineering and non-engineering teams to resolve successfully. Job Duties What Your Responsibilities Will Be Effectively coordinate, lead, and facilitate meetings, action items and follow-up with cross-functional teams and subject matter experts surrounding jurisdictional changes and internal managed incidents that impact the returns operations business. Strategically partner with cross-functional teams, including Global Compliance, Government Relations, Product, Engineering, Content, Finance, and Sales to drive project execution, foster understanding and collaboration. Disperse project summaries and updates to large distribution groups via email and wiki. Attend weekly legislative monitoring meetings and disseminate comprehensive notes to the full group. Work closely with Program Lead and other Project Manager to develop SOPs for multiple intake pathways; develop a jurisdictional contact repository. Lead and drive Post Mortems for completed SRRs and Managed Incidents with cross-functional teams. Work closely with Program Lead and Project Manager to publish monthly/quarterly newsletter Attend several conferences yearly to represent Avalara Compliance and GRPS interests Build metrics, report on key milestones, and help define the programs ROI What You’ll Need To Be Successful Key Competencies Communication And Documentation Communicate regularly and effectively with various internal teams as part of research and resolution. Confidently manage state partnerships and be able to lead, conduct and contribute to live meetings with jurisdictions as a representative of Avalara. Display advanced coordination skills, effectively supporting team members across different projects. Disperse project summaries and updates via email, wiki and newsletter using proper grammar, spelling, and punctuation. All communication should be clear, concise, and accurate. Communication should be adapted and tailored to suit various stakeholders, customers, and jurisdiction in evolving circumstances Facilitation Regularly interact with senior management and leaders across the organization to facilitate discussions and decision making surrounding laws and regulations that impact the organization. As a meeting facilitator, you will prepare an agenda, manage the discussion and ensure it does not deviate from its primary objective, provide real time feedback to stakeholders to clarify points. After the discussion, you will prepare detailed reports that restate the problem statement, the outcome of the discussion, proposed solutions, participant feedback, potential challenges, and action items. Relationship Building Cultivate a broad network of relationships with internal and external stakeholders whose support is needed to carry out initiatives Build productive working relationships with state, county, and city authorities to maximize the quality of our product Qualifications/Skills Strong organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously Comfortable with ambiguity, adaptable to change, and thrives in a multi-tasking environment Excellent written and verbal interpersonal communication skills, with the ability to work collaboratively with stakeholders across the organization Able to quickly establish rapport and credibility with customers and cross-functional teams Excellent research and analytical skills Strong technical and problem-solving skills coupled with the ability to identify resolution to problems. Attention to detail and excellent editing and proofreading skills Highly organized time-management skills Demonstrated facilitator experience Confident in public speaking scenarios Experience working in or with state or private tax departments Knowledge of Compliance, Sales Tax, and VAT. Previous experience working across teams in a product and/or engineering organization Proficiency with internal tools such as Confluence, JIRA, Microsoft Suite AI Experience is a plus (I3) Project Manager: Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. (I4) Sr. Project Manager: Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or minimum 6 years and a Master’s degree; or a PhD with minimum 3 years experience; or equivalent experience. Preferred Skills Either one or both of the following: Technical Expertise Basic overall knowledge and understanding of transaction flow across the business and subsequent impacts to returns preparation and filing (advanced knowledge is a plus) Content Transaction Tax Calculation Transaction Data Flow Returns Mapping Returns Filing Automation Transactional Tax Knowledge Solid understanding of transactional tax complexities from a jurisdiction administration standpoint Standard reporting requirements across states Notice generating activities Red Flags for Audits Communication strategies How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less

Responsible for designing and implementing user-facing features, developing server-side logic and databases, integrating third-party APIs, conducting testing and debugging, deploying applications, implementing security measures, optimizing performance, and collaborating with cross-functional teams to ensure alignment with project requirements. Design and implement user-facing features to ensure a seamless and responsive user experience across various applications. Develop server-side logic and databases to support front-end functionalities and ensure smooth data processing. Design, implement, and maintain databases to store and manage application data efficiently, ensuring data integrity and scalability. Integrate third-party APIs and web services to enhance application functionality and facilitate seamless data exchange with external systems. Maintain version control systems to manage and collaborate on codebase, ensuring code quality, consistency, and easy collaboration within development teams. Conduct thorough testing and debugging of application components to ensure reliability, security, and optimal performance across different environments. Deploy applications to production environments and collaborate with DevOps teams to optimize deployment processes and ensure continuous integration and delivery (CI/CD). Collaborate with Information Security teams and Implement security best practices and measures (e.g., encryption, authentication, authorization) to protect applications from vulnerabilities and cyber threats. Identify and address performance bottlenecks, optimize application performance, and improve scalability to enhance user experience and accommodate growing user demands. Document codebase, APIs, and technical specifications, and collaborate effectively with cross-functional teams including designers, product owners/managers, and other developers to ensure alignment with project requirements and timelines. Education: Bachelor's degree or equivalent in Computer Science, Electrical / Electronics Engineering, MIS or related discipline Experience: Relevant work experience in both front-end and back-end application design and development based on the following number of years: Associate: Prior experience not required Standard I: Two (2) years Standard II: Three (3) years Senior I: Four (4) years Senior II: Five (5) years Knowledge, Skills And Abilities Fluency in English Accuracy & Attention to Detail Analytical Skills Problem Solving Skills Microsoft Office & PC Skills Numerical Skills Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Under general guidance, the AI Engineer will be responsible for collaborating with the Information Security organization to analyse current-state business processes and develop automated workflows using Generative AI chatbot technology to increase efficiency and quality. The AI Engineer will develop and support AI-driven chatbot solutions for cross-functional teams across our diverse and growing Infosec organization. This role will also demand building AI Agents that can reason and interact with users and other systems. We look for self-motivated individuals who can function and adapt in an Agile development model with iterative delivery, incorporating feedback rapidly into delivery components. Key Responsibilities Collaborate with the Information Security organization to analyse and design process workflows, build, test, and implement AI solutions, ensuring system quality. Assess AI opportunities from a technical standpoint, perform technical feasibility studies, and develop optimal solutions. Contribute to Solution Design Documents (SDD) or Technical Design Documents (TDD) with a focus on reusability. Work with other IT teams and architects to identify the right technologies, avoiding redundancy and ensuring the best fit for proposed AI solutions. Maintain a thorough understanding of technology, quality tools, and process design; think creatively when enhancing existing processes and fixing code errors. Adapt to changes in the work environment, manage multiple competing demands, and handle frequent changes, delays, or unexpected events calmly and logically. Participate in after-hour escalations to assist on-call team members. Requirement Preferred bachelor’s degree or equivalent in Computer Science or related discipline. Minimum 3-6 years of relevant work experience in AI development, including Generative AI chatbots, NLP, and related technologies. Proficiency in languages such as Python, JavaScript, Java, or C# Experience with NLP libraries and frameworks like NLTK, spaCy, or Stanford NLP, and platforms like Dialogflow, IBM Watson, or Microsoft LUIS Understanding of machine learning concepts and frameworks such as TensorFlow, PyTorch, or scikit-learn for building intelligent chatbots Proficient in implementing Retrieval-Augmented Generation (RAG) and vector-based search techniques to enhance AI-driven information retrieval and contextual response generation Knowledge of RESTful APIs and experience with integrating chatbots with various platforms Familiarity with SQL and NoSQL databases for storing conversation data and user information. Proficiency in Agentic AI, including the ability to build AI agents that can autonomously solve complex, multi-step problems using sophisticated reasoning and iterative planning. Basic understanding of front-end technologies (HTML, CSS, JavaScript) to integrate chatbots into web applications Experience with cloud platforms such as AWS, Google Cloud, or Azure for deploying and scaling chatbots Strong analytical and problem-solving abilities to debug issues and improve chatbot performance. Ability to work collaboratively and communicate effectively with cross-functional teams, including designers, product managers, and other developers. Ability to work collaboratively and communicate effectively with cross-functional teams, including designers, product managers, and other developers. Experience with end-to-end AI management and SDLC cycle using Agile methodology. Experience with Microsoft Power Apps Automation, Co-Pilot AI, including chatbots and conversational AI, OCR tools, and Power BI is an advantage. Practical experience in implementing LEAN, AGILE, and Design Thinking is preferred. Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Preferred Qualifications Pay Transparency: Pay Additional Details: FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less

Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The Software Engineer is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The Freight Information System (FIS) Core team builds the foundation of the next generate platform called FIS3. With our shared libraries and tools, we ensure that all developers across Hapag-Lloyd have a common base on which to build a unified FIS3. The tools and artifacts from our build and deployment environment support the work of several hundred developers every day. Our pipelines ensure efficient, secure, and fast development of our core IT system and enable our developers to detect possible errors faster. Working closely with the architecture team, we develop best practices and write sample code to help 1000+ developers understand how to best implement their business requirements in Java. We are seeking a highly motivated and experienced CI/CD Engineer to join our growing IT Platforms team. The CI/CD Engineer will play a critical role in designing, implementing, and maintaining our continuous integration and continuous delivery pipelines. You will be responsible for automating our build, test, and deployment processes, ensuring the rapid and reliable release of our software products. This role requires a strong understanding of DevOps principles, experience with various CI/CD tools, and a passion for automation. This role also includes direct contact with the development teams to provide support and troubleshooting, as well as assistance and consulting for complex development issues. KEY RESPONSIBILITIES: Design, implement, and maintain robust and scalable CI/CD pipelines. Implement and maintain infrastructure as code (IaC) for CI/CD environments. Automate build, test, and deployment processes using industry-standard tools and best practices. Develop and maintain pipeline scripts for Jenkins using Groovy. Maintain and develop tools used in the development infrastructure. Evaluate software updates and ensure version changes do not impact existing functionality. Consulting of application developers on the usage of the development environment and to troubleshoot and resolve issues related to CI/CD pipelines. Collaborate with development, QA, and operations teams to ensure smooth and efficient software releases. Monitor and optimize pipeline performance and reliability. Develop and maintain scripts and tools for automation tasks. Research and evaluate new CI/CD technologies and tools. Contribute to the improvement of our DevOps practices and processes. Document CI/CD processes and configurations. Ensure security best practices are implemented throughout the CI/CD pipeline. SKILLS REQUIRED: Strong know-how in Jenkins with experience in Groovy. Java knowledge would be a plus. In-depth understanding of DevSecOps. Extensive hands-on experience in using git. Gitlab, Jenkins, Artifactory, Sonar are your favorite friends. You know Docker,Podman and Kubernetes, preferably in conjunction with AWS. You are familiar with bash scripting and have a basic knowledge of HTTP. Independent and proactive way of working. Service-oriented and responsible – your contributions to the system can have very big impact. BEHAVIOURS AND APPROACH: Builds strong relationships across teams to ensure accurate and effective representation of services Maintains a meticulous approach to managing service information and documentation Management level person with good ability to negotiate Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Ability to speak to “non-IT” stakeholders in terms they will understand Responds effectively to evolving business requirements and service changes Understanding of service dependencies, configurations, and integrations within IT environments Excellent written and verbal communication skills to document services clearly and concisely Ability to collaborate effectively with technical teams, service owners, and business stakeholders Skilled in prioritising and organising work to meet business objectives Strong attention to detail to ensure the accuracy and completeness Proficiency in analysing and interpreting data to identify gaps, trends, and opportunities for improvement WHAT WE ARE LOOKING FOR: At least 7-9 years of total experience. Minimum of 5 years’ experience in DevOps, CI/CD related position(s) including hand-on engineering skills. Certifications in Jenkins, Gitlab, DevOps and AWS are highly preferred, Familiarity with central IT Platforms and Platform Operating Model. Experience of a multi-skilled function operating globally Familiarity of IT architectures, with specific expertise in creating smooth DevOps framework. Understanding of IT infrastructure components and their relationships, including AWS. EDUCATION AND QULIFICATIONS Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related). English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The IT Analyst is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The Event Management role is responsible for leveraging ITIL process skills, specifically focused on event management monitoring across the IT estate. The role will initially focused on IT infrastructure and operations and then expand into customer journeys. This role is important to service reliability increases that Hapag-Lloyd is investing in. Capturing events and identifying critical issues needing attention will be the primary mission supporting the maturity increase through reactive > proactive > predictive and preventative approach, leveraging SRE, AI and ML capabilities. The role requires working in a 24x7 global operation environment to deliver service excellence. Key Responsibilities & Tasks Ensure all events are properly converted into alerts and logged within agreed timeframes to the correct teams and contain all the information required so that support groups can trigger restoration activities efficiently Act as the first point of escalation for senior IT stakeholders and staff within the IT Digital Operations Centre (IT DOC) Accountable for the Event Management Process and execution Ensure escalations from the rest of Hapag-Lloyd Engineering, Architecture & Operations (EAO), other internal Product Related Staff customers are dealt with appropriately Perform a lead role in the development of the IT DOC service/processes to improve the user experience of Hapag-Lloyd IT. Within the IT DOC working together with the Head of IT DOC & ITSM, Major Incident Managers, other IT DOC staff and wider functions of EAO in the pursuit of Service & Operational Excellence Responsible for improving the knowledge around Event Management The Event Manager participates in continuous improvement initiatives to enhance event management processes, tools, and capabilities. Identify opportunities for automation, streamlining workflows, and optimizing event detection and response. Accountable for the IT DOC teams while on shift Ensure escalations from the rest of Hapag-Lloyd Infrastructure and Operations, other internal staff and customers are dealt with appropriately Perform a lead role in the development of the IT DOC service/processes to improve the user experience of Hapag-Lloyd IT Within the IT DOC working together with the IT DOC Manager, Major Incident Managers, IT DOC staff and the representatives of Network UCC and Security regarding overall delivery of the IT DOC Hosting the global DSR (Daily Service Review) Responsible for seamless handover between shifts BEHAVIOURS & APPROACH Team leader focused on empowering his/her team to deliver to the best of their capabilities, developing them by inspiring, encouraging and providing constructive feedback to help improve performance Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Experience with and sensitivity for different cultures and working practices Ability to act under strong pressure and to manage efficiently crisis situations Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense Ability to speak to “non-IT” stakeholders in terms they will understand Work Experience Total experience of 9 to 12 years. Experience of operating as a Duty Manager in a multi-disciplined service management team (ideally from within a NOC/SOC environment) Minimum 3-5 years Command & Control Centre/NOC Management experience Minimum 3-5 years’ experience of working within a global NOC/SOC environment Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies. Solid experience of ServiceNow Proficient in the use of an array of monitoring tools Good understanding of current and emerging technologies and how these are applied in complex multi-vendor environments. Education & Qualifications Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related). ITIL 3 or 4 certification Project Management education and experience Agile delivery methodology Total experience of 5-7 years, minimum of 5 years of experience working with ServiceNow.. Experience with ServiceNow modules ITSM, ITOM, CMDB, and Incident Management. Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The GPL is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The GPL for Service Design & Service Transition Management will own, develop and run the Service Design & Transition processes and documentation. He/She will ensure that all parties from IT Infrastructure and Operations function, plus internal and or external partners or suppliers to the Hapag-Lloyd organization, are involved and aligned with the processes and methods. This includes suppliers that might contribute to and apply the Design & Transition Management process. KEY RESPONSIBILITES AND TASKS Defines, develops and embeds the Service Design and Transition processes across the Hapag-Lloyd Estate Establishes clear Service Principles and Service Guard rails and ensures alignment and integration of Service requirements with Enterprise Architecture, security and other governance functions Ensures engagement with all incoming demand and projects and aligns with required transition governance Actively engages with technical design and project managers to promote awareness and compliance with service transition quality plans and processes Defines the service impact assessment and ensures compliance with this process Defines and agrees the governance for Early life support including planning, entry and exit criteria Defines and agrees the template standards for a Service Design pack, ensuring that all support and service requirements are documented and met prior to Early Life Support. Agrees the service acceptance criteria with project/programme managers. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Acts as Global Process owner for Service Design Acts as global process owner for Service Transition Sponsoring, designing and change managing the process and its metrics Defining the process strategy Owning process design Ensuring that appropriate process documentation is available and current Defining appropriate policies and standards to be employed throughout the process Periodically auditing the process to ensure compliance to policy and standards Periodically reviewing the process strategy to ensure that it is still appropriate and change as required BEHAVIOURS & APPROACH Strong team player Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Management level person with good ability to negotiate Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Ability to speak to “non-IT” stakeholders in terms they will understand Process orientated Problem Solver Work Experience Extensive experience in process management, process improvement, or business process reengineering (minimum 12 years). Minimum of 5 years’ experience in ITSM related position(s) with specific focus on Service Design & Transition Technology awareness across I&O scope ITIL lifecycle experience v3 / v4 with foundational certification Experience of a multi-skilled function operating globally. Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies advantageous Experience of ServiceNow modules and processes Good understanding of Project Methodologies Education & Qualifications Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL 3 or 4 minimally foundation certification, ideally Practitioner (preferred) Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less