2516 Cornerstone Jobs - Page 3

What You'll Do As Technical Product Manager in Content Engineering, your goals are to define product vision, work with partners to define roadmap that embeds Generative AI capabilities in the product and work with engineers to define and track execution plan. You will present progress updates and demonstrate new product capabilities to leadership and to other stakeholders. Avalara is an AI-first company. We expect every employee to actively leverage AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows and products — and success at Avalara requires embracing AI as an essential capability, not an optional tool. Compliance content is important to Avalara and the Content Engineering department uses latest technologies to handle compliance content at scale, maintaining Avalara's competitive edge. You will help define solutions that can scale even more. You will report to Director of Engineering within Content Engineering in India. We are open to both Remote and Pune-based candidates. What Your Responsibilities Will Be Product strategy and vision Define and drive the vision, strategy, and roadmap for Content Engineering, aligning them with Avalara's overall business goals and customer needs. Define new features in Content Engineering to make operations more efficient for content researchers. Communicate product vision and strategy to stakeholders, including executives, engineering teams and customers. Cross-functional leadership Collaborate with content researchers, engineers, and designers to define, prioritize, and execute product initiatives. Work closely with engineering teams to translate product requirements into technical specifications and ensure delivery of high-quality features. Play diverse roles as needed to make progress and to disambiguate requirements Product development and execution Oversee the end-to-end product development lifecycle, from ideation and prototyping to testing, deployment, and iteration. Manage the backlog, prioritizing features and improvements based on customer feedback, market research, and growth. Focus on scalability, performance, continuous improvement Data-driven decision making Use data to inform product decisions, leveraging metrics, user feedback, and A/B testing to guide development priorities. Monitor user feedback and product performance post-launch and identify areas for improvement and optimization. What You’ll Need To Be Successful Educational Background : Bachelor's degree in Engineering on Computer Science and higher degree or certification in Machine Learning. Product Management Experience : Experience managing SaaS or Web-based products from conception to launch for at least 12+ years with 5+ years using Machine Learning as part of product; experience defining roadmaps, prioritization, and stakeholder management. Envisage new products from the perspective of the end user in B2B and B2C contexts. Experience driving requirements discovery, collaborating with engineering team on effort estimates, conducting user survey post-launch and triaging requests. Technical Skills : Software development principles, Software performance metrics, Agile methodology, Generative AI concepts & tools, Embedding Machine Learning solutions as part of software. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is looking for a security risk specialist to join our team reporting to the Senior Manager, Governance Risk & Compliance. We are looking for the ability to conduct risk analysis at a systemic level, working with engineers and architects as they develop Avalara’s next-generation services. You understand technical controls and be able to analyze application / product security within Avalara, including internal processes and reporting, and risks identified through code and design reviews of both internal and customer-facing software products and solutions. You will report to Senior Manager. What Your Responsibilities Will Be You will perform comprehensive risk assessments aligned with Avalara’s risk management framework and develop applicable remediation plans. You will analyze and identify risks across technical environments, with a focus on application design, software architecture, and security tooling configurations. Guide the identification, management, and mitigation of risks within security infrastructure and technical control implementations. Collaborate with teams, including system owners, developers, and architects, to integrate risk management practices into the development lifecycle. Ensure risk and compliance controls are accomplished across teams and within defined Service level agreements. Coordinate the documentation and migration of control information into Avalara’s GRC platform. What You’ll Need To Be Successful Bachelor’s degree in Information Technology, Computer Science, or equivalent experience. 3+ years of experience in IT Audit, IT Security, or IT Risk Management. Experience conducting systemic risk analysis in, including reviewing application design and architecture. Familiarity with standards and frameworks such as ISO 27001, SOC 1, SOC 2, SOX, NIST. Experience with application security principles, including the ability to assess risk through code and design review processes. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is an AI-first company. We expect every engineer, manager, and leader to actively leverage AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows, decision-making, and products — and success at Avalara requires embracing AI as an essential capability, not an optional tool. We are seeking an experienced and experienced AI & Machine Learning Technical Manager to lead our dynamic team in developing cutting-edge AI & ML solutions. This role is perfect for someone passionate about applying AI and ML, promote innovation, and create impactful products. You will be responsible for our AI systems (conversational agents, tax code classification for products and services, document intelligence, etc.) and how we apply them at Avalara to simplify and scale tax compliance across our entire portfolio of products. As an important part of our leadership team, you will shape the future of our AI & ML projects, manage a talented team of AI professionals, and collaborate with teams to implement projects. We offer the chance to work on pioneering AI technologies and mentor a team of experts, and contribute to the strategic direction of our AI & ML endeavors. This role will report to Sr Director of AI & ML. What Your Responsibilities Will Be Lead and manage a team of AI&ML engineers and data scientists, overseeing project lifecycles from conception to deployment, ensuring timely delivery. Develop team members, providing guidance on technical challenges, career development, and professional growth opportunities. Stay up to date with the latest AI&ML technologies and methodologies, incorporating new approaches into our projects to maintain competitive advantage. Develop our AI&ML strategy, aligning with our objectives, and ensuring the team's projects support this vision. Collaborate with teams, including product management, engineering, and design, to define project requirements, set priorities, and allocate resources effectively. Foster a culture of innovation, encouraging experimentation and learning, and leading by example in adopting a hands-on approach to problem-solving. Ensure implementing best practices in project management, software development, and quality assurance to optimize team performance and productivity. Manage stakeholder communications, providing regular updates on project status, important milestones, and any challenges or risks, ensuring alignment and support across the organization. What You’ll Need To Be Successful What You'll Need to be Successful Specific Qualifications Expertise in AI technologies and methodologies, with a portfolio of projects demonstrating your ability to apply these in solving complex problems. Experience building and deploying to production APIs powered by AI & Machine Learning systems. Proficiency in programming languages relevant to AI & ML, such as Python, R, Java, Scala, C++ and familiarity with AI & ML frameworks and libraries (e.g., PyTorch, TensorFlow, and Scikit-learn). Experience with cloud computing platforms (AWS, Azure, Google Cloud) and understanding of how to use these for scalable, secure, reliable distributed systems with complex workflows relying on AI & ML solutions. Background in data engineering and familiarity with database technologies, as well as, data processing / ETL pipelines and visualization tools. : General Qualifications Bachelor's degree in Computer Science, Artificial Intelligence, or Machine Learning. 9 years of experience in AI & ML with at least 6 years in a management position, overseeing technical teams. Translate complex technical concepts and challenges into clear strategic plans and applicable solutions. People management skills, with experience mentoring and developing teams. Excellent project management skills, with experience in agile methodologies How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is an AI-first company. We expect every engineer, manager, and leader to actively leverage AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows, decision-making, and products — and success at Avalara requires embracing AI as an essential capability, not an optional tool. Avalara's Agile PMO team is looking for an experienced Sr. Agile Coach to join our Engineering Teams As an Agile Coach, you will support the Technology group to ensure program teams follow the Agile Process and bring organizational structure, Agile disciplines, and daily operational management to the teams. You will also be partnered with multiple Agile teams on ensuring a smooth delivery of their release efforts. You will promote Agile best practices by educating colleagues, coaching teams, collaborating with leaders on the Agile adoption strategy and working with the Transformation Lead to implement the Agile methodology across the organization. You will be reporting to Sr Director, Technical Program Manager. Responsibilities What Your Responsibilities Will Be Work with leaders in Prod Security, Architecture and Reliability Engineering to improve the flow of their goals to rest of Engineering Dev teams. Understand and implement Avalara SDLC in Technical Program Teams Understand Team goals and partner with TPMs in Lean Portfolio Management Road mapping, within Teams and across multiple dependent teams As a hands-on Agile Coach for 10+ teams in the Program, improve proper framework adoption and build great product by following the Agile Process Coach Scrum Leads to help build both next-generation products and maintain the current product line Ensure partner management Partner with TPM to facilitate Dependency Management across multiple Teams Partner with Engineering and Product Leaders to remove roadblocks and agree on their expectations in achieving desired outcomes, results, and deliverables. Identify opportunities where AI can reduce waste, simplify workflows, and optimize team performance according to Agile principles Familiarity with integrating AI within Jira, Confluence, or other Agile tools What You’ll Need To Be Successful Experience 8+ years of Agile experiences in Scrum and Kanban with technical projects 5+ years in mid to large enterprise software project management 2+ years of implementing or working in SAFe framework and Experience in Agile transformation Technical Understanding of SaaS Product development Excellent relationship management Demonstrated experience using AI tools (e.g., ChatGPT, GitHub Copilot, Miro AI) to enhance team agility, improve SDLC practices, and improve. Can coach teams and leaders on responsible, AI adoption in Agile ways of working (e.g., for retrospectives, backlog grooming, documentation, or decision-making support) Education Bachelor's degree in Computer Science or Engineering SAFe Certification Must Have Understand spirit of Agile, Portfolio Management and DevOps practices Understand finer nuances of Scrum & Kanban. Understand large-scale project management. Understand release planning, coordination, and management Have worked with a multi-team data dependency lifecycle environment Proficient in Jira, Confluence, and advanced filters Drove large-scale Agile framework adoption in medium-large program This is a remote position. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is an AI-first company. You will use AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows and products. Success at Avalara requires embracing AI as an essential capability, not an optional tool. As a hybrid Indirect Tax Research Manager for the Property tax and Communications Tax Research team working in Pune. You will lead a team of 6 researchers as they research tax law, tax rates, and reporting and remittance requirements to keep Avalara products in compliance with jurisdictional tax laws. You will foster an engaging work environment and facilitate collaboration between tax research and engineering change deployment teams. You will report to the Indirect Tax leadership team What Your Responsibilities Will Be Determine how best to use team resources to and efficiency in delivering on team goals and meeting leadership goals. Oversee the research of tax law, reporting, and remittance requirements to keep our tax products in compliance with federal, state, county, and local jurisdiction tax laws for property tax and telecommunication tax Lead your team of Indirect Tax Researchers in Pune as they apply taxability changes to our software, providing review of their research and work product for telecommunication tax and Property tax Work with Several teams in the US daily to resolve problems and set priorities for your team Develop as an expert in multiple tax types for collaboration in setting team goals and managing business expectations. Manage a response to customer tax questions as assigned to your team When opportunities to further automate processes exist, raise them to ensure prioritization and ticket creation for Content Engineering What You’ll Need To Be Successful You bring five years related experience and at least one year in a leadership role managing research teams working in North America tax research. You will provide hands-on guidance to team members while ensuring accuracy and efficiency in project execution You have legal research experience and an approach to analysing how the language in the law translates to tax calculation. You have a relevant bachelor's degree (i.e. Accounting, Finance, Law, and Economics) You are knowledgeable in database management systems This is a remote position. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is an AI-first company. We expect every engineer, manager, and leader to actively leverage AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows, decision-making, and products — and success at Avalara requires embracing AI as an essential capability, not an optional tool. Join Avalara's Agile Enablement Team as a Senior Technical Program Manager (TPM) and lead the future of AI adoption across R&D. You will evaluate, piloting, and scaling the implementation of modern AI technologies across our organization. Your deep technical expertise, hands-on experience with enterprise-level AI integration, will empower you to influence strategic direction and foster cross-functional alignment. As a Senior TPM, you will partner with diverse teams—Product, Engineering, Architecture, Security, and Operations—to ensure responsible and scalable AI adoption. You'll be at the forefront of innovation, shaping how Avalara uses AI to enhance our products and processes, while minimizing risk and ensuring security. You'll report to the Senior Director of Technical Program Management and be part of a collaborative environment that values your ideas, supports your growth, and promotes inclusion. What Your Responsibilities Will Be Improve end-to-end programs focused on evaluating and integrating new AI tools within Avalara's R&D ecosystem. Collaborate with Engineering, Product, and Architecture leaders to implement AI use cases that improve execution and SDLC outcomes. Translate technical AI concepts into growth narratives for senior and executive partners. Create and lead cross functional program plans that balance speed of innovation with risk management and compliance. Partner with Agile Coaches, TPMs, and Scrum Leads to embed responsible AI usage into Agile practices (e.g., backlog refinement, documentation, release planning). Ensure portfolio-level visibility, transparency, and reporting for all AI-related programs. Champion a metrics-driven approach to measure and communicate the impact of AI initiatives across teams and products. What You’ll Need To Be Successful Required Qualifications 8+ years in technical program management or Agile delivery leadership roles, within SaaS or cloud-based environments. Demonstrated experience evaluating and operationalizing AI tools (e.g., Cursor, Lovable, and Windsurf) Experience with Agile frameworks (Scrum, Kanban, SAFe), and modern SDLC practices. Track record managing cross-functional programs at scale with complex stakeholder environment. Proficiency in Jira, Confluence, and program tracking/reporting tools. Bachelor's degree in Computer Science, Engineering, or equivalent technical field. Qualifications Experience leading AI or machine learning programs, especially those involving developer tooling or workflow optimization. Familiarity with AI-enabled features in Agile tools (e.g., Atlassian Intelligence, Miro AI). SAFe Certification or other Agile leadership credentials. Prior experience supporting enterprise-wide transformation or improvement plans. This is a remote position. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is an AI-first company. We expect every employee to actively leverage AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows and products — and success at Avalara requires embracing AI as an essential capability, not an optional tool. As an AI/ML Technical Product Owner at Avalara, you will lead the development and integration of cutting-edge AI and Machine Learning solutions into our suite of tax compliance products. You’ll collaborate closely with cross-functional teams, including Product managers, ML Engineers, Software Development Engineers, Content Researchers and designers, to conceptualize, build, and deploy models that drive significant business impact. Your role will involve translating complex technical concepts into strategic product initiatives, ensuring the successful execution of these initiatives from brainstorming to deployment. You will report to Director of Engineering. What Your Responsibilities Will Be Product strategy and vision Define and drive the vision, strategy, and roadmap for AI & ML products, aligning them with Avalara’s overall business goals and customer needs. Identify new AI & ML opportunities by staying updated on industry trends, competitive landscape, and emerging technologies. Communicate product vision and strategy to stakeholders, including executives, engineering teams, and customers.Cross-functional leadership Collaborate with data scientists, engineers, and designers to define, prioritize, and execute AI/ML product initiatives. Work closely with engineering teams to translate product requirements into technical specifications and ensure delivery of high-quality features.Product development and execution Oversee the end-to-end product development lifecycle, from ideation and prototyping to testing, deployment, and iteration. Manage the backlog, prioritizing features and improvements based on customer feedback, market research, and business impact. Ensure the AI & ML models are properly integrated into products, focusing on scalability, performance, continuous improvementData-driven decision making Use data to inform product decisions, leveraging metrics, user feedback, and A/B testing to guide development priorities. Monitor the performance of AI & ML models and products post-launch, using analytics to identify areas for improvement and optimization.Stakeholder communication and reporting Present product updates, milestones, and performance metrics to executive leadership and other stakeholders. Facilitate regular meetings with cross-functional teams to ensure alignment and address any challenges or roadblocks. Prepare detailed reports on the progress of AI & ML initiatives, including successes, challenges, and next steps.Ethical AI considerations Ensure that AI & ML products adhere to ethical guidelines and industry best practices, including fairness, transparency, and data privacy. Advocate for responsible AI practices within the organization, ensuring that models and data usage align with legal and ethical standards.Customer and market insights Engage with customers, users, and industry experts to gather insights on market needs and pain points. Use these insights to inform product features and improvements, ensuring that the AI & ML products deliver real value to end users. What You’ll Need To Be Successful Educational Background: Bachelor's degree in Artificial Intelligence, Machine Learning, Data Science, or Computer Science. Advanced degrees or certifications in AI & ML Product Management Experience: Experience of managing AI/ML products from conception to launch for at least 8 years, including experience with roadmaps, prioritization, and stakeholder management. Envisage new products from the perspective of the end user in B2B and B2C contexts. Technical Skills: Proficiency in machine learning frameworks (e.g., PyTorch, TensorFlow), programming languages (e.g., Python, R, C++), and cloud platforms (e.g., AWS, GCP, Azure). Familiarity with data engineering pipelines, model deployment, and MLOps. This is a remote position. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is an AI-first company. You will use AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows, and products. Success at Avalara requires embracing AI as an essential capability, not an optional tool. You will focus on adding new content into the application which provides real-time tax determination for Motor Fuel, Sales and Use, Tobacco and other United States and Canadian tax types. The researcher can read and translate tax instructions, laws, and statutes. After which they can convert the information into detailed tax rules using a knowledge of database table structure to update the application. You will report to Manager, Indirect Tax What Your Responsibilities Will Be Research tax law, reporting, and remittance requirements to keep tax products in compliance with state, county, and local jurisdiction tax laws. Recommend and contribute to research projects that expand existing content based on market/environmental/legislative changes. Monitor legislation, administrative decisions, and judicial decisions for changes in transaction taxes in assigned jurisdictional or topical areas. Apply taxability and exemption rule changes into the application while providing concise documentation of the changes. Validate results of test transactions pre-production based on tax research. Build productive working relationships with state, county, and city government taxing authorities and legislative research units to maximize product quality. Consider methods to further automate existing processes. What You’ll Need To Be Successful Enjoy technology and have interest to serve as analyst for complex tax research efforts related to taxation of sales and use, tobacco, motor fuels, and other commodities in the United States and Canada. 2+ years of experience researching tax laws – ability to locate, understand, and explain complex tax requirements and scenarios from a functional and technical perspective. 2+ Experience with conditional statements or formulas in Excel and familiarity with Boolean logic. Bachelor's degree in finance, accounting, law, economics, or related field. A masters degree or equivalent. This is a remote position. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is an AI-first company. We expect every engineer, manager, and to use AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows, and products — and success at Avalara requires embracing AI as an essential capability, not an optional tools. As Director of Engineering, you will bring strategic vision and leadership to guide the development of, market-leading technology. At Avalara, we foster a collaborative and open culture aimed at simplifying tax and compliance. You will transform product vision and requirements into scalable, production-ready solutions. Avalara operates globally, with development teams across multiple geographies, yet maintains a start-up spirit focused on innovation, impact, and fun. You will be reporting to Senior Director Engineering. What Your Responsibilities Will Be Here are some of the things you will do when you join us: Automation vs People Power: Computers are great for process automation but there is a limit to what it can do, and you know where that limit is. You will handle the unique challenges that occur at the intersection of software and people-driven tasks and apply these solutions to the novel business automation that Avalara aims to create. Industry Leadership: Avalara is the market leader, and we intend on staying that way. That means we cannot be complacent. We encourage everyone to make bold moves and keep testing their limits. You will innovate and produce ideas to make things better. Collaborate with teams to align integration efforts with product and our goals. Lead, mentor, and inspire multiple teams, providing guidance on best practices, architecture, and development methodologies. Foster a culture of innovation, collaboration, and accountability within the engineering teams. Improve design of high-quality, scalable, and maintainable integration solutions. Oversee the full software development lifecycle, from requirements gathering and design to implementation, testing, deployment, and post-release support. Focus on security aspects, observability, scalability, and telemetry. Implement Agile/scrum processes. Create organizational change aligned with product and engineering roadmaps Lead teams using modern technologies and processes Use industry trends and latest tech to stay ahead of the curve Recruit and develop top-tier engineering talent What You’ll Need To Be Successful Bachelor's degree in computer science or equivalent 15+ years of software development experience and at least 8 years of leadership experience. Navigate complex technical challenges, experience working on multiple cloud technologies Experience delivering high-quality software projects. Familiarity with multiple authentications, authorization protocols, and application/Infra Security Good experience with RESTful APIs, JSON, XML, and other data interchange formats. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Join a collaborative team focused on building scalable, cloud-native tax compliance solutions that simplify complex challenges for businesses around the world. You'll help create, customer-facing features by contributing to primary product development across distributed systems and modern web technologies. You'll work with experienced engineers and partners who value innovation, ownership, and learning. What Your Responsibilities Will Be You will develop scalable, cloud-native applications using C#, ASP.NET Core, REACT and AWS. On a typical day, you'll write high-quality code, participate in design and code reviews, and contribute to feature development within a microservices architecture. You'll use tools like Git, Kubernetes, Terraform, and CI/CD pipelines to ensure efficient and reliable delivery. Collaboration with teams will be important for translating requirements into working software that powers Avalara's tax automation solutions. You will report to an Engineering Manager. This is a remote role. What You’ll Need To Be Successful Bachelor's degree in Computer Science, Engineering, or a related field Minimum of 3 years of professional experience in software development, preferably in product development Strong proficiency in C# and ASP.NET Core, with a solid grasp of data structures, algorithms, and design patterns Hands-on experience building cloud-native, distributed systems with a DevOps mindset, preferably using AWS Proven experience working with microservices architecture Familiarity with Infrastructure as Code (IaC) tools such as Terraform Experience deploying and managing containerized applications using Kubernetes Proficient in working with relational databases like SQL Server or PostgreSQL Experience with front-end frameworks or libraries such as React and Next.js Proficient with version control systems like Git, as well as CI/CD pipelines and Agile development practices Strong problem-solving skills and keen attention to detail Excellent collaboration skills, with the ability to gather requirements and align with stakeholders Effective communicator and strong team player Capable of working independently and managing time and priorities efficiently Good to have knowledge on GenAI implementation How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Description We are looking for a highly motivated Senior Software Engineer with full-stack competence. This Senior Software Engineer will be part of a multi-functional team (Product Owner, Developer and QA), working with the full stack within our CI/CD environment. At Calabrio, thousands of test cases are executed at every push, and our cloud customers are updated every week. Our teams are integral in backlog storytelling, developing, testing and monitoring in production. Our software suite has not only set a new standard for Customer Contact Center software but has driven innovation within the entire industry. Calabrio encourages you to be part of the development community, as open-source components are important pieces of our solution. We work with the latest front end and back-end technologies like Angular, .Net, html5, css3, SQL, PostgreSQL and tools such as Rider and Visual Studio. If you are keen on agile development and continuous delivery, you will want to join us! Requirements 5-8 years of experience in agile software development Long experience of working with .Net, C#, HTML, JavaScript, CSS, Angular, Redux/NgRx Broad knowledge of working with SQL Server or PostgreSQL Writing Automated Unit Test Cases from back end and front end Experience with cloud platforms like Azure and/or AWS and container deployments Experience in coaching and supporting junior colleagues Exposure to the most current development tools and technologies Excellent analytical and problem-solving mindset Drive to always deliver value to customers Dedicated collaborator, in a pair or in a group A good communicator with fluency in English Nice to have: Experience in test driven development (TDD) Job responsibilities Advance our software to the next level of quality and scalability by designing and implementing new features in a web based, multi-tenant, secure cloud environment Maintain the present code base, as we complete the journey from Windows applications to cloud native web applications Collaborate with your development colleagues by using pair- or mob programming Ownership of meeting sprint commitments What we offer Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do. About GlobalLogic GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

What You'll Do The Technical Account Manager is responsible for technical ticket management, strengthening customer satisfaction and expediting solutions for Enterprise customers. This requires being the technical escalation and point, across multiple products to meet support entitlement requirements, providing an optimized customer experience. You will report to the Manager, Technical Support. You will work from the Pune office. What Your Responsibilities Will Be Manage ticket workload, following KPIs, SLAs, CSAT, and TTR goals. Manage enterprise support requests through resolution. Conduct detailed ticket analysis, troubleshooting, and issue replication. Experience establishing communication and engagement with prospects with customers and maintain accurate records in the case tracking system. Provide advanced knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle. Participate in troubleshooting sessions, replicating issues, and hosting meetings with customers to address technical requests, providing communications. What You’ll Need To Be Successful At least 3 years of experience supporting enterprise-level software and customers, demonstrating your ability to handle complex technical issues in SaaS solutions. Experienced with a mainstream ERP/CRM/Accounting software package: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, Workday or similar eComm systems is required. Judgment and skills in managing and maintaining customer relationships, being an advocate for their needs. Abilities in troubleshooting, root cause analysis, and providing proactive solutions based on data analysis and ticket trends. Proficiency in Salesforce for ticket queue management, including ticket assignment, workload analysis, and advanced ticket driver analysis. Familiarity with API testing tools like Postman and an excellent understanding of API functionality, database analysis, and data manipulation. Experience working collaboratively across multiple teams, demonstrating your ability to navigate complex organizational structures, technical solutions and drive customer-focused solutions. Require work during US business hours across multiple time zones. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is an AI-first company. We expect every engineer, manager, and leader to actively leverage AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows, decision-making, and products — and success at Avalara requires embracing AI as an essential capability, not an optional tool. We are looking for a Sr. Technical Writer with 7+ years of experience in Content Design and Technical Writing to join our dynamic Product Experience team. You will create user-focused, high- impact product content and shape the voice of Avalara's user interfaces. You will report to Director, Technical Writing. You will collaborate with Product Managers, Designers, and Engineers to define and deliver a content strategy across user interfaces and develop user-focused microcopy, error messages, onboarding flows, and tooltips that enhance the user experience and align with Avalara's brand voice and tone. Conduct user research, usability testing, and A/B testing to ensure content effectiveness and understanding of user needs. Audit and improve existing content for consistency, accessibility, and usability, ensuring compliance with WCAG 2.1 AA standards. Lead the creation and maintenance of style guides, content templates, and governance processes to ensure scalable, high-quality content. Partner with other teams to identify content gaps and propose solutions to enhance the end-to-end-user journey. What Your Responsibilities Will Be You will be a mentor junior writer, ensuring the team delivers cohesive, impactful content. Partner with design, research and support teams to develop a content strategy, including what type of content customers need at each stage of their interaction with our products Advocate for user-centered design principles and the role of content in shaping exceptional product experiences. Help develop and implement efficient content-development processes. Write and refine microcopy, user flows, and in-product guidance to simplify complex workflows and reduce cognitive load. You will collaborate with designers to prototype and improve on content solutions that improve usability and accessibility. Evaluate and revise content to reflect product changes, maintaining version control and clear documentation. You will Partner with User Researchers to gather insights and data-driven feedback on content effectiveness. Work with Engineering teams to ensure technical feasibility and seamless implementation of content solutions. Coordinate with Localization teams to support content translation and ensure consistency across global markets. You will establish and maintain content standards, style guides, and best practices for Content Design. Use analytics and user feedback to measure content performance and iterate for continuous improvement. What You’ll Need To Be Successful You have demonstrated expertise in creating impactful, user-centered content for complex, enterprise-level products. Be prepared to share examples of your work, including how your content improved usability and contributed to our goals. 7+ years of experience in Technical Writing for software products or SaaS platforms. Experience with user-experience principles and how content influences design and usability. Experience conducting user research or usability testing to inform content strategies. Knowledge of accessibility standards (e.g., WCAG 2.1) and best practices for inclusive content. Proficiency with content management tools, design software (e.g., Figma), and analytics platforms. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is looking for a dedicated and organised Partner Engagement Desk Specialist to join our team. As a Partner Engagement Desk Specialist, you will help support Avalara's partner ecosystem, ensuring our partners have a seamless expertise engaging with our partner programme, navigating our partner portal, and communicating with several teams at Avalara. We ask that you have close coordination with multiple Avalara teams, including Partner Services, Partner Support, Strategic Alliances, Finance, Marketing and Sales. What Your Responsibilities Will Be Partner Programme Expertise: Become an expert on Avalara's partner programme, understanding its structure, benefits, and requirements and educate partners. Expertise with partner portal (PRM) and Salesforce (CRM). Responsible for adherence to programme policy, guidelines, processes. Partner Portal Navigation Assist partners in navigating our partner portal. Troubleshoot any portal-related issues and escalate technical problems. You provide general account management support to partners (commissions, contract, account provisioning). Responsiveness Responsiveness to partner inquiries and requests with accuracy. Engage with partners to gather feedback and identify opportunities for improvement. Help facilitate responses from teams on partner requests/inquiries. Assessment requests to identify critical or blocking issues which are addressed quickly. Communication Project manage partner-related tickets/requests routed to the Avalara teams and coordinate with stakeholders. Build relationships with stakeholders across the Avalara organisation. Facilitate communication between partners and teams to address partner inquiries. Documentation And Reporting Maintain accurate records of partner interactions, issues, and resolutions. Create reports and insights on partner feedback and requirements. Provide updates to teams. Train And Support Develop training materials and resources to help partners. Offer ongoing support to partners as they navigate compliance-related challenges. You will be reporting to Senior Account Executive - AP. What You’ll Need To Be Successful Bachelor's degree in business, marketing, or a related field. Expertise with a customer-facing, in a technology or software company. Project management skills. Expertise with Partner Relationship Management (PRM), Customer Relationship Management (CRM), and issue tracking applications. Salesforce and Jira working knowledge. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do We are looking for a dynamic and experienced Employee Relations Specialist to design, execute, and standardize our ER global strategies. This role will increase operational efficiency, foster a culture of fairness and accountability, and ensure application of ER policies and practices worldwide. You are an analytical who can balance strategic vision with tactical execution while promoting a positive employee experience. Youl will report to Senior Director. This is an Individual Contributor role. What Your Responsibilities Will Be Global Strategy & Standardization: You will Design and implement a comprehensive global employee relations strategy that aligns with business objectives and fosters a fair, inclusive, and compliant workplace. Standardize ER processes, and frameworks while accounting for local legal and cultural nuances. Establish metrics, KPIs to measure the effectiveness of ER programs and drive continuous improvement. You will Investigate ER cases for India region and oversee the consistent handling and resolution of complex and sensitive ER cases across regions, ensuring alignment with company values and legal compliance. Implement efficient case management systems to track, analyze, and report on ER trends and outcomes. Provide expert guidance on employee disputes, performance management, investigations, and policy violations. Operational Efficiency & Ownership: You will Partner with HR Business Partners, Legal, Compliance, and senior leadership to provide strategic ER insights and support decision-making. Advise and coach leaders on best practices for addressing employee concerns, mitigating risk, and fostering a positive work environment. Lead the development and delivery of ER training and communication initiatives for managers and employees globally. You will Design scalable and efficient workflows that enable rapid and consistent execution of ER processes across global teams. Ensure investigations while maintaining confidentiality and minimizing organizational risk. Take ownership of global ER initiatives, driving accountability and delivering measurable outcomes. You will Leverage data analytics to identify patterns, assess organizational health, and provide actionable insights for proactive ER strategies. Monitor emerging trends and external benchmarks to refine ER practices and enhance employee experience. Prepare, present regular reports on ER metrics, key findings, and strategic recommendations to senior leadership. What You’ll Need To Be Successful 8+ years of progressive experience in employee relations, labor relations, or HR, with a minimum of 3 years leading ER initiatives. Proven track record of designing and implementing ER strategies and processes. Knowledge of international labor laws, compliance frameworks, and cultural sensitivities. Exceptional emotional intelligence and the ability to handle complex, confidential matters with empathy. Have Analytical mindset with expertise in using data to inform decision-making and measure outcomes. Excellent interpersonal skills with the ability to partner across geographies and organizational levels. Bachelor's degree in human resources, Business Administration, or a related field; advanced degree or relevant certifications (e.g., PHR, SHRM-SCP). How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do You will deliver onboarding, up-skilling and intervention training for sales development and sales representatives in Avalara's Pune office. This role is critical to accelerating ramp rate of new employees to lead generation and sales quotas, and creating the conditions of success for sellers in role. What Your Responsibilities Will Be Key Responsibilities: Training Delivery Deliver and manage sales training outputs that cover product knowledge, selling skills and effective process/tool usage. Ensure a practical, hands-on perspective to the training, ensuring that the training is grounded in real-world scenarios and sales situations. Assist in creating examples, case studies, and role-playing activities that are relevant to the sales environment. LOB Insights Collaborate with instructional designers in a consultative role in the creation of impactful sales enablement training outputs, including product, tools and skill-based training materials, and asynchronous courses. Act as the key liaison between the sales team and the instructional designers. Represent specific skills, knowledge gaps, and challenges that the sales team faces and convey this information to the instructional designer to tailor the course content. Identify & Schedule SMEs Identify subject matter experts within LOB, marketing and other teams with strong skills, knowledge and experience who can best support intended training outcomes. Training Need Analysis Monitor key strategic initiatives, anecdotal rep and leader feedback to support training requests for triage. Strategic Plan Alignment Ensure all training outputs align to key performance indicators in order to demonstrate business impact. Sales Communication Support enablement operations communications team by directing pertinent information from sellers, sales leaders, marketing, and other relevant departments to ensure inclusion in Weekly Updates. Quality Assurance & Evaluation Analyze sentiment data and anecdotal learner feedback from post-training surveys. Use data to continuously improve and refine training delivery. Ensure learning solutions are adaptable and scalable across different departments and teams. What You’ll Need To Be Successful Qualifications Bachelor's degree in Business, Education or a related field (Master’s preferred). 5+ years of experience in training delivery, with expertise in backwards design and content development. Proven experience in leading cross-functional teams to deliver successful learning outputs. Strong knowledge of effective communication and interactivity strategies within a training environment. Strong experience in leading and delivering training sessions that facilitate measurable impact. Exceptional project management, communication, and leadership skills. Strong grasp on administration of learning management systems (WorkRamp). Preferred Skills Expertise in public speaking. Strong analytical and organization skills. Strong command of information chunking. Experience working in a fast-paced environment with tight deadlines. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do You will report to the Manager, Tax. You will work from the Pune office full-fledged. You will manage team to support Sales & Use tax filings as part of Avalara Sales & Use product offering. This role is based within the Global Returns Services in Pune, India. Focus on work allocation amongst team members to meet the delivery of the Returns. May have step-in to accomplish the work delivery. You have worked in a previous Tax specific function and be conversant with Word, Excel (can maintain complex spreadsheets), Ppt to a good standard. What Your Responsibilities Will Be Manage SUT filing / preparation tasks for team size of 10 or more Manage tax processing tasks in the team (approx. 50% of the time) Oversee accomplishment of high employee satisfaction and retention; lead development of programs within group to attain high employee satisfaction. Communicate the objective of the project, desired outcomes and measure success. Ensure all Tax filing submissions are completed, and to Avalara targets on efficiency and profitability. Customer-focused with you will explain and convey information to clients (as may be required) Develop as a people manager, supporting employees by providing guidance, training and have regular 1:1's. Partner with manager on employee related issues, performance reviews and career conversations. Play important role for all Exec and Client escalations and propose appropriate RCAPA for future Ensure Applications specific data and reporting is up to date. Maintain a profitable revenue from extra hours performed on client issues. Follow / Establish processes around the Filing tasks across relevant jurisdictions Experience with State filing guidelines; Identify gaps in process and propose appropriate corrective measures Understand possible automation areas and partner with Engineering / Product teams What You’ll Need To Be Successful Qualifications Minimum experience 8 years. Sales & Use SME and experience managing a team for 1 – 2 years min. Have excellent language skills in English (oral and written) MBA in Finance (preferably) How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara Professional Services is seeking an experienced functional consultant familiar with the implementation of software that supports Enterprise Resource Planning (ERP), retail, and e-commerce solutions to join our growing Professional Services team as a Project Consultant in one of our corporate offices. This is an excellent opportunity for you to join an group of professionals dedicated to exceeding customer expectations in the delivery of sales and use tax automation services. You will work from Pune office 5 days in a week. You will report to Manager, implementation What Your Responsibilities Will Be Articulate and manage the scope of work for client-initiated projects related to software and data services. Monitor client projects and to keep projects moving forward with the support of the project team. Understand customer requirements and follow documented best practices for sales and use tax automation. Comprehend and convey our requirements related to business processes, data transformation and reporting. Assist clients with completing testing plans and procedures. Train clients on all Avalara products, integrations, and services. Keep projects and internal systems up to date throughout project lifecycle. What You’ll Need To Be Successful 2 - 3 years of software delivery within the B2B sector. Understand and conceptualize accounting and tax processes. You have experience working with clients at all organizational levels You are teamwork-oriented with a focus on customer satisfaction and business development. Bachelor's degree or equivalent experience. Preferred Qualifications Experience with multiple ERP and e-commerce solutions with a focus on sales order/invoicing processes. Demonstration of the Avalara Success Traits. Excellent references from management, team members and cross-functional employees at Avalara. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do The Technical Account Manager (TAM) is a critical member of Avalara’s customer support organization, responsible for managing technical tickets, ensuring timely resolution, and driving customer satisfaction for our Enterprise customers . In this role, you will serve as the primary technical point of contact and escalation owner across multiple Avalara products, ensuring that support entitlement requirements are met and exceeded. You will be accountable for delivering an optimized, high-touch support experience by proactively addressing customer needs, coordinating cross-functional resolutions, and fostering trusted relationships. What Your Responsibilities Will Be Manage enterprise-level technical support requests through to resolution, ensuring a timely and effective response. Monitor and maintain ticket workload, tracking against KPIs, SLAs, CSAT, and TTR targets. Conduct in-depth ticket analysis, advanced troubleshooting, and issue replication. Establish and maintain clear communication and engagement with customers, keeping case records up to date in the tracking system. Provide advanced technical expertise on AvaTax, ECM, and SaaS ERP connectors (e.g., Microsoft Dynamics, NetSuite, Oracle). Lead troubleshooting sessions and host technical meetings with customers to address complex support needs and communicate progress and solutions effectively. What You’ll Need To Be Successful Minimum 3 years of experience supporting enterprise-level SaaS solutions and customers. Hands-on experience with mainstream ERP/CRM/accounting platforms such as NetSuite, Microsoft Dynamics/D365, SAP S/4Hana, Oracle, Salesforce, Magento, Shopify, SageX, or Workday. Strong judgment and skills in managing and maintaining long-term customer relationships. Proficiency in troubleshooting, root cause analysis, and delivering data-driven solutions. Experience with Salesforce for case management, ticket assignment, and driver analysis. Familiarity with API testing tools (e.g., Postman) and solid understanding of API integration and database-level diagnostics. Proven ability to navigate complex technical environments and organizational structures. Must be comfortable working US business hours across multiple time zones. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do The Global Analytics & Insights (GAI) team is seeking a Data & Analytics Engineering Manager to lead our team in designing, developing, and maintaining data pipelines and analytics infrastructure. As a Data & Analytics Engineering Manager, you will play a pivotal role in empowering a team of engineers to build and enhance analytics applications and a modern data platform using Snowflake, dbt (Data Build Tool), Python, Terraform, and Airflow. You will become an expert in Avalara’s financial, marketing, sales, and operations data. The ideal candidate will have deep SQL experience, an understanding of modern data stacks and technology, demonstrated leadership and mentoring experience, and an ability to drive innovation and manage complex projects. This position will report to Senior Manager. What Your Responsibilities Will Be Mentor a team of data engineers, providing guidance and support to ensure a high level of quality and career growth Lead a team of data engineers in the development and maintenance of data pipelines, data modelling, code reviews and data products Collaborate with cross-functional teams to understand requirements and translate them into scalable data solutions Drive innovation and continuous improvements within the data engineering team Build maintainable and scalable processes and playbooks to ensure consistent delivery and quality across projects Drive adoption of best practices in data engineering and data modelling Be the visible lead of the team- coordinate communication, releases, and status to various stakeholders What You’ll Need To Be Successful Bachelor's degree in Computer Science, Engineering, or related field 10+ years experience in data engineering field, with deep SQL knowledge 2+ years management experience, including direct technical reports 5+ years’ experience with data warehousing concepts and technologies 4+ years of working with Git, and demonstrated experience using these tools to facilitate growth of engineers 4+ years working with Snowflake 3+ years working with dbt (dbt core preferred) Preferred Qualifications Snowflake, Dbt, AWS Certified 3+ years working with Infrastructure as Code, preferably Terraform 2+ years working with CI / CD, and demonstrated ability to build and operate pipelines Experience and understanding of Snowflake administration and security principles Demonstrated experience with Airflow How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do What Will You Do Technical Expertise & Customer Support: Serve as a Subject Matter Expert for AvaTax and related Connectors, providing in-depth technical support to customers and internal teams via email and direct interaction, ensuring timely and accurate issue resolution. Issue Management & Collaboration: Troubleshoot technical problems, document all customer interactions, escalate complex issues to engineering, and collaborate with cross-functional teams including engineering and product management to drive solutions. Customer-Centric Approach: Uphold Avalara’s ‘Cult of the Customer’ philosophy by improving customer satisfaction through process enhancement, workflow optimization, and achieving performance metrics. Flexible Work Schedule: Support customers across US and/or EMEA time zones, with availability for afternoon, evening, or night shifts as required. What Your Responsibilities Will Be Customer Support & Issue Resolution: Serve as a primary contact for external customers via phone, chat, and email, owning Tier 2 technical issues for AvaTax and related Connectors through to resolution while maintaining high-quality documentation and meeting SLA/CSAT targets. Technical Proficiency & Problem Solving: Develop intermediate to advanced knowledge of AvaTax, Connectors, and the Avalara product portfolio; set up test environments, reproduce and log bugs in Jira, and proactively identify potential issues through system monitoring and usage analysis. Collaboration & Continuous Improvement: Work closely with Tier 1/2 teams, QA, and cross-functional departments to drive process improvements, contribute feedback to product teams, and support internal and external training initiatives through documentation. Documentation & Accountability: Create and maintain user-friendly support content (e.g., FAQs, manuals, guides), adhere to company policies, and take on additional responsibilities as needed to support team goals and deadlines. What You’ll Need To Be Successful Education & Experience: Bachelor’s in engineering, MCA, or MCS with 3+ years in technical support for software/SaaS products, including 1.5+ years in support-focused roles, and hands-on expertise with APIs and mainstream ERP/CRM/Accounting platforms (e.g., NetSuite, SAP, Salesforce, Oracle, etc.). Technical & Analytical Skills: Strong problem-solving capabilities, advanced Microsoft Excel proficiency, experience with support ticketing systems, and proven ability to manage support queues and complex case escalations independently. Customer Focus & Communication: Excellent written and verbal communication skills, with a customer-first mindset, effective relationship management, and the ability to navigate challenging situations professionally. Work Ethic & Soft Skills: Demonstrates Avalara Success Traits (Ownership, Urgency, Humility, Simplicity, Adaptability, Curiosity), with high organizational skills, self-motivation, sound business judgment, and a collaborative, cross-functional working style. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do The Technical Support Engineer is the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings. You will document each customer contact, troubleshoot technical issues, escalate to engineering, and manage issues through to resolution. You will have to work from Pune location and need to work in US or EMEA business hours, afternoon, evening, or night work across multiple time zones. You will report to Manager, Product Support What Your Responsibilities Will Be You will be front line contact for external customers by answering technical support telephone calls, chats and emails Answer questions and troubleshoot issues related to use of SaaS software applications You will be a contact for external customers by answering technical support telephone calls, chats, and emails. Oversee Tier 2 AvaTax and related Connector technical issues through resolution. Attain intermediate/experienced proficiency in the primary tasks and technical workings for AvaTax and related Connectors, and all Avalara services. Comprehend technical interoperability for products in Avalara Portfolio. Manage personal ticket workload to meet department Service level agreements and CSAT goals, with expected clarity and quality of documentation. Collaborate with Tier 1/2 teams and the department QA team for process improvement and training. Set up test environments to verify reported software bugs and record in our issue tracking system – Jira. What You’ll Need To Be Successful 3+ years in a technical support environment supporting software or SaaS products. In depth technical expertise in Application Support or Product Support Experience with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar systems. Willingness to work in 24/7 environment. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is looking for a special someone to join a dynamic company and help us lead a team of sales development Reps to drive continued growth and excitement of our products and bring opportunities to our sales teams. The Sales Development Leader will oversee a team of approximately 10 individuals. Through training and mentoring this group of Sales Development Representatives, you will lead the way for some of our greatest future talent! You are compassionate and emotionally intelligent. You understand a “one size fits all” approach to coaching and developing doesn’t always work. You embrace the different personalities that make up your team and adjust your methods accordingly. Reporting to Director Job Location: Pune Please Note: This is not a remote position. What Your Responsibilities Will Be Train, and Manage a team of Sales Development Reps responsible for creating primarily inbound sales opportunities Motivate Individuals and Team to exceed objectives through coaching, weekly one on ones, daily metric tracking and creative incentives Oversee the effective use of command other CRM tools Work with Sales Operations and SDR Managers to refine processes, talk tracks and update training documentation Ensure positive and collaborative working relationships with both the Marketing and Sales organizations to maximize SDR impact Provide ongoing feedback to website developers and Lead Generation teams to help drive the highest quality responses to the SDR team Compile daily and weekly reports for quality assurance Supporting US clientele and will be required to work in Night Shifts What You’ll Need To Be Successful You have 8 or more years of experience in sales management for Inside Sales, Business Development, or SDR teams – preferably in SaaS or technology sales call centers and people management role Skill set of identifying great talent and scaling a successful team (successful SDRs typically promote within 12-18 months which makes hiring and training a particularly important aspect of the job) Experience being while working in high growth, Strong working knowledge of inbound and outbound tele-prospecting methodologies in a highly automated environment Innovative and with the ability to train, coach and mentor individuals that embodies and demonstrates Optimism, Passion and Fun through high motivational energy Experience with Chilipiper, ExecVision/Gong or Outreach preferred How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do The Senior Manager, Technical Support , reporting to the Director of Global Support Operations, will lead a team of support professionals to deliver exceptional technical assistance to customers. This role manages daily operations, optimizes support processes, and drives cross-functional collaboration to enhance customer satisfaction. Additionally, the Senior Manager will help shape and implement strategies to improve support services and elevate the overall customer experience. What Your Responsibilities Will Be Team Leadership You will lead a team of technical support professionals, including first-line managers and leads Set performance goals, conduct evaluations, and foster a collaborative, high-performing team culture Technical Support Operations You will oversee daily support operations to ensure effective issue resolution Implement and increase support processes to drive efficiency and meet SLA targets Collaborate with global teams to improve KPIs and enhance the customer experience Customer Interaction You will manage escalations, providing expert guidance to resolve complex technical issues Engage with customers to understand challenges, identify root causes, and deliver effective solutions Communicate technical concepts clearly to both technical and non-technical stakeholders Cross-Functional Collaboration You will partner with product, sales, marketing, and training teams to share insights and improve product and service delivery Align support strategies with our goals through active participation in cross-functional initiatives Performance and Reporting You will analyze support metrics and customer feedback to identify trends and improvement opportunities Deliver regular performance reports and insights to senior leadership Continuous Improvement You should champion initiatives that improve support quality, efficiency, and customer satisfaction Stay current with industry trends to introduce innovative solutions and best practices What You’ll Need To Be Successful Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology). 12+ years of experience building a technically focused, customer-facing, advanced experience support team and cross-functional collaboration with other teams Exceptional leadership and team management skills, with the ability to motivate and inspire a technical support team. Proficient in CRM platforms (e.g., Salesforce, ServiceNow) and experienced in managing multi-channel support (chat, phone, email, portal) Skilled in support process engineering and service improvement Analytical mindset with the ability to analyze complex technical problems and develop effective solutions. Experience with customer relationship management (CRM) software and support ticketing systems. Excellent knowledge of CRM tools like Salesforce, Service now etc. Flexibility to work in rotational night shifts(Work from office 5 days a week) How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do You will report to the Manager, Technical Support. You will work from the Pune office full fledged. The Technical Support Expert serves as a Subject Matter Expert (SME) for AvaTax, ECM, and related Connector products, providing top-tier technical expertise and analysis to support Avalara's customers. You will mentor and advise across the support ecosystem, handling escalations, documenting customer interactions, troubleshooting issues, escalating to engineering and ensuring resolution. The Expert is also maintain Avalara's 'Cult of the Customer' philosophy, with a focus on enhancing overall customer satisfaction. What Your Responsibilities Will Be You will be a Subject Matter Expert on Avalara product integrations. You will mentor and advise support teams and associated PODs. You will simplify customer interactions for support requests. You will manage and resolve Level 3 technical issues for AvaTax, ECM, and related Connectors. You will conduct detailed ticket analysis, troubleshooting, and issue replication. You will experience interpreting and responding to customer requests with customers and maintain accurate records in the case tracking system. You will provide expert knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle. You will manage ticket workload to meet department Service level agreements(SLA's), CSAT, and TTR goals with high documentation quality. You will handle technical escalations requiring assistance from other departments and partners. You will advocate for the customer within Avalara, leading issues to resolution across departments. What You’ll Need To Be Successful 4+ years of experience in Advanced Technical Support, Product/Project Management, QA, Business Analysis, or Engineering in SaaS ERP solutions. Expertise in supporting SaaS solutions, with a focus on APIs and 2+ years of API/Web Services experience. Proficient in API and workflow analysis across ERP, e-Commerce, and Marketplace platforms. Experience with ERP/CRM/Accounting software like NetSuite, Microsoft Dynamics, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, Workday, or similar systems is required. Advanced troubleshooting and escalation skills. Proficient in API testing tools like Postman. Experience collaborating and advocating for customers. Advanced customer relationship, call management, and Microsoft Office skills. Work during US business hours across multiple time zones. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.