L3 Production Support / Escalation Engineer - ITIL - KQL / SQL Centific

8.0 - 13.0 years

15 - 30 Lacs

Hyderabad

Hybrid

The next frontier of AI begins with Centific Centific is a Seattle-based tech company pioneering the future of AI one breakthrough at a time. Learn how were transforming the world through safe and scalable AI and empowering businesses to unlock the full potential of their data. Preferred Quick Joiners and L1 F2F interview (Must) Open to Rotational Shifts Hybrid Available Role & responsibilities - L3 Production Support along with Escalation DevOps Experience - Experience in ITIL, Azure services, Kusto (KQL) or SQL Query - Proficiency in automation tools and scripting languages (e.g., PowerShell ). - Enforce Kusto Row-Level Security (RLS) and CoreIdentity Entitlements (BYOE). - Automate detection of violations and ensure no production footprint in restricted regions. - Maintain audit trails for access requests, Lockbox approvals, and data handling exceptions. Preferred candidate profile Strong Operations support, Incident Management, Escalations management, Debugging, Live Site Handline, TSG creation/implementation and following up with clients etc.

Posted 3 months ago

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Escalation Engineer Centific

11 - 18 years

15 - 25 Lacs

Hyderabad

Work from Office

The next frontier of AI begins with Centific Centific is a Seattle-based tech company pioneering the future of AI one breakthrough at a time. Learn how were transforming the world through safe and scalable AI and empowering businesses to unlock the full potential of their data. Preferred Immediate Joiners and F2F interview (Must) Role & responsibilities Triage and resolve ~10 ICMs/day, ensuring compliance with EO14117. - Implement Just-in-Time (JIT) mechanisms like Lockbox and manage USDP clearance. - Enforce Kusto Row-Level Security (RLS) and CoreIdentity Entitlements (BYOE). - Automate detection of violations and ensure no production footprint in restricted regions. - Maintain audit trails for access requests, Lockbox approvals, and data handling exceptions. - Participate in quarterly compliance reviews and contribute to annual audit packages. Required Competencies: - Strong understanding of EO14117 and related compliance requirements. - Experience with incident management and escalation workflows. - Proficiency in automation tools and scripting languages (e.g., PowerShell, Python). - Knowledge of Azure services, Kusto, and CoreIdentity. - Excellent problem-solving and analytical skills. - Strong communication and collaboration abilities. Preferred candidate profile Strong Operations support, Incident Management, Escalations management, Debugging, Live Site Handline, TSG creation/implementation and following up with clients etc.

Posted 4 months ago

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