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Unit Manager Mphasis

1.0 - 3.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Job Description Role: Customer Support Unit Manager Designation: Unit Manager - Customer Support Operations Level 5 Department: Operations Reports to: Operations Manager Role & Responsibilities: . Ensure the SLA's and KPI Targets as specified by the client are met consistently. . Coaching and developing team members to drive performance and behaviors, including providing the Services in accordance with the Performance Standards and the Service Levels. . Dealing with Cases escalated by team members & Clients . Complete end to end understanding of Product / Process knowledge . Hiring & Training of new team members . Ensuring that Team members comply with all Client & Mphasis regulatory policie...

Posted 3 months ago

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