Senior Engineer, Technical Support - Runtime Engine and Search Pegasystems

4.0 - 8.0 years

0 Lacs

karnataka

On-site

You are the face of Pega, dedicated to providing world-class technical support and advice on the use of Pegasystems Products and Applications. Your goal is to make interactions with clients easy, pleasant, and rewarding by offering superior support services. Working alongside talented colleagues and clients from around the globe, you will be a part of a dynamic team. As a Senior Engineer, Technical Support at Pega, you will play a crucial role within Global Client Support (GCS). Your responsibilities include addressing technical issues, handling escalated or challenging client issues, and ensuring customer satisfaction and loyalty by delivering exceptional support for Pegasystems SaaS Products and Applications. Your key responsibilities at Pega will include driving issue resolution, utilizing advanced technical knowledge to support customers through various stages, maintaining strong customer relationships, collaborating with multiple teams, ensuring timely customer updates, driving efficiencies in technical work, mentoring new team members, and staying updated on new technology developments related to Pegasystems products. To excel in this role, you must possess strong technical skills, the ability to quickly understand complex enterprise application issues, diagnose problems, and implement effective solutions. You should be adept at handling critical client escalations, possess excellent communication skills, work well in a team environment, and demonstrate the ability to interact effectively with customers at all levels. Your qualifications should include a minimum of 4+ years of experience in Product Support/Development, strong Core Java/JEE skills or Pega System Architect certification, proficiency in Databases (e.g., Oracle, MySql), good oral and written communication skills, and the ability to work autonomously or as part of a team. Additionally, you should have strong troubleshooting and debugging skills, the ability to learn new technologies quickly, and a track record of analyzing and resolving enterprise software issues. Pega offers you the opportunity to work with Gartner Analyst acclaimed technology, continuous learning and development opportunities, and an innovative, inclusive, and fun work environment. If you are enthusiastic about taking on technical challenges, providing exceptional support to clients, and working in a collaborative and dynamic environment, this role at Pega could be the perfect fit for you.,

Posted 1 week ago

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Engineer, Technical Support Pegasystems

4.0 - 8.0 years

0 Lacs

karnataka

On-site

As a Senior Engineer, Technical Support at Pega, you play a crucial role within Global Client Support (GCS), serving as the primary technical point of contact for customers. Your responsibilities include addressing technical issues, managing escalated or complex client problems, and ensuring customer satisfaction and loyalty for Pegasystems SaaS Products and Applications. Your day-to-day tasks involve driving issue resolution for technical challenges, utilizing your advanced knowledge of Pega products to guide customers through their deployment stages, and maintaining strong customer relationships by addressing their inquiries promptly and professionally. You will collaborate with various teams to provide timely updates to clients, remove obstacles to issue resolution, and ensure adherence to service level agreements. In addition, you will mentor new team members, stay updated on emerging technologies related to Pegasystems products, and work proactively to prevent escalations. Your role may require flexibility in working hours, including shifts and on-call duties as per business requirements. The ideal candidate for this position possesses strong technical skills in enterprise applications, the ability to diagnose and resolve complex technical issues, and effective communication skills. You should have a minimum of 4+ years of experience in Product Support/Development, proficiency in Core Java/JEE, and familiarity with databases such as Oracle and MySql. Being a team player, having strong troubleshooting abilities, and a proactive approach to learning new technologies are essential qualities for success in this role. Joining Pega offers you the opportunity to work with cutting-edge technology, continuous learning and development prospects, and an innovative, inclusive, and dynamic work environment. If you are ready to take on this challenging yet rewarding role at Pega, apply now and be part of a team that is dedicated to providing world-class technical support and guidance to clients globally.,

Posted 1 week ago

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