8.0 - 12.0 years

0 Lacs

nagercoil, tamil nadu

On-site

As the Chief Operating Officer (COO) for a company specializing in core banking software, your primary responsibility will be to oversee the operational aspects of the business to ensure efficiency, effectiveness, and scalability of software delivery and support. You will work closely with executive leadership to develop and execute operational strategies aligned with the company's business goals and growth objectives. Collaboration with various departments will be essential to establish operational priorities, allocate resources, and optimize workflows. In terms of software development and delivery, you will be responsible for overseeing processes, methodologies, and project management practices to ensure the timely delivery of high-quality core banking software solutions. Working closely with engineering teams, you will streamline development workflows, manage sprints, and drive continuous improvement in software delivery practices. Customer success and support will also fall under your purview, where you will lead functions to ensure high levels of customer satisfaction and retention. This involves establishing service level agreements, customer support processes, and escalation procedures to address customer inquiries, issues, and enhancement requests promptly. Quality assurance and testing are crucial aspects that you will oversee to ensure the reliability, security, and performance of core banking software products. Implementing quality assurance processes and testing frameworks, as well as defining and monitoring key quality metrics, will drive continuous improvement in software quality and reliability. Managing infrastructure and IT operations will be part of your responsibilities to support core banking software development, deployment, and ongoing maintenance. This includes overseeing cloud infrastructure, server architecture, network security, and data management practices to ensure scalability, availability, and compliance. Furthermore, you will cultivate strategic relationships with technology vendors, service providers, and industry partners to leverage external expertise and resources. Negotiating contracts, managing vendor relationships, and evaluating third-party solutions will support operational needs and strategic objectives. Identifying opportunities for process improvement, automation, and efficiency gains across operational functions is another key area where you will focus. Implementing lean methodologies, operational best practices, and continuous improvement initiatives will optimize resource utilization and minimize waste. Ensuring compliance with regulatory requirements and industry standards relevant to core banking software development and operations will be critical. Mitigating operational risks, cybersecurity threats, and business continuity risks through robust risk management practices and contingency planning is essential for the role. Your role will also involve fostering collaboration and alignment across departments, including engineering, product management, sales, marketing, and finance. Facilitating cross-functional communication and teamwork to achieve shared goals and objectives is integral to success. Recruiting, developing, and retaining top operational talent within the organization will be part of your responsibilities. Fostering a culture of accountability, teamwork, and continuous improvement, as well as providing mentorship, coaching, and professional development opportunities, will empower teams and drive operational excellence. Overall, as the Chief Operating Officer, you play a critical role in optimizing operational performance, ensuring customer success, and driving strategic growth initiatives for a company specializing in core banking software. This role demands strong leadership skills, operational expertise, and a deep understanding of software development, delivery, and support processes within the fintech and banking industry. Job Types: Full-time, Permanent, Fresher Benefits: - Cell phone reimbursement - Flexible schedule - Health insurance - Internet reimbursement - Paid sick time - Paid time off - Provident Fund - Work from home Schedule: Day shift, Monday to Friday Performance bonus Work Location: In person,

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