About ConvertCart: ConvertCart helps 500+ online businesses across 35 countries deliver outstanding customer experiences - and drive more conversions. We work with reputed brands like Everlast, USA Hockey, American Heart Association, among many others. Why folks love us: unlike everybody else in SaaS, we don’t stop at delivering a world-class product suite. Our team of CRO experts actively consults businesses to ensure that they see “real” results. In other words, we “own” the outcome for our customers. At ConvertCart, we encourage original thinking. We are a workplace where people are rewarded for curiosity, creativity and collaboration. Here, you have the freedom to be innovative, to see the world differently, develop your ideas and realize your true potential. Role Overview: We are looking for a highly motivated SDR with prior experience in B2B SaaS sales. This role is ideal for someone who thrives on outbound prospecting, is skilled in engaging decision-makers, and is eager to grow in a fast-paced, high-performance environment. Key Responsibilities Identify and qualify prospective e-commerce clients across various industries. Initiate contact through cold calls, cold emails, LinkedIn, and other channels. Launch and manage outbound email and LinkedIn campaigns. Secure appointments with key decision-makers using strong persuasion and sales skills. Collaborate closely with senior team members to discover opportunities from inbound and outbound leads. Consistently meet and exceed sales development targets and KPIs. Must-Have Qualifications A graduate degree in any discipline. 1–2 years of experience in a Sales Development or Lead Generation role, preferably in a B2B SaaS company. Proven success in running outbound campaigns and setting qualified appointments. Familiarity with outbound sales outreach, including cold calling, emailing, and LinkedIn engagement. Strong written and verbal communication skills in English. Hands-on experience with sales outreach tools such as Outreach, Salesforce or similar. Comfort working US hours (5:30 PM – 2:30 AM IST). Self-starter with a bias for action, data-driven mindset, and results orientation. Strong understanding of sales funnels and buyer behaviour in international markets, especially the US. Why Join Us? 100% remote role with flexibility A culture that values innovation, autonomy, and continuous learning Opportunity to work with global brands and sharpen your international sales skills High visibility and direct impact on business growth If you're looking to take your sales career to the next level with a company that values ownership, initiative, and outcomes—apply now. Show more Show less

We re looking for a Senior SDR who can take ownership of outbound prospecting and pipeline development across global markets. This role is ideal for someone who s already proven themselves in a SaaS sales development role and is now looking to deepen their strategic impact. What You ll Do Identify, research, and engage decision-makers globally for eCommerce companies. Design and execute targeted multi-channel outbound campaigns across email, LinkedIn, and phone. Write thoughtful, personalized messaging that highlights customer pain points and value alignment. Secure appointments with key decision-makers using strong persuasion and sales skills. Qualify prospects through structured conversations and hand off warm opportunities to BDs. Collaborate with sales and marketing to continuously refine ICP definitions and campaign strategies. Actively participate in regular team discussions around what s working, what s not, and what s next. What We re Looking For We want someone who can go beyond volume-based outreach and build real connections that lead to pipeline. Must-Haves 2+ years of experience in a B2B SaaS SDR or BDR role, with a focus on outbound sales. Demonstrated ability to book meetings with senior stakeholders (e.g., CMOs, VPs, Founders). Excellent writing and communication skills, with a sharp sense of tone and timing. Strong knowledge of outbound sales techniques, qualification frameworks, and conversion levers. Proficiency with tools like Outreach/Salesforce Comfortable working US hours (5:30 PM - 2:30 AM IST). Self-starter mindset: takes initiative, thrives in ambiguity, and owns outcomes. Why Join ConvertCart? 100% remote, high-ownership role with global exposure Work with experienced AEs and revenue leaders to shape strategy A fast-paced, feedback-driven culture that rewards creativity and performance Clear career paths into closing roles or sales leadership Opportunity to influence pipeline growth in a meaningful way If youre looking to take your sales career to the next level with a company that values ownership, initiative, and outcomes apply now

Senior Sales Development Representative (Senior SDR) Location: Remote | Shift: 5:30 PM – 2:30 AM IST About ConvertCart ConvertCart helps 500+ online businesses across 35 countries deliver outstanding customer experiences - and drive more conversions. We work with reputed brands like Everlast, USA Hockey, American Heart Association, among many others. Why folks love us: unlike everybody else in SaaS, we don’t stop at delivering a world-class product suite. Our team of CRO experts actively consults businesses - to ensure that they see “real” results. In other words, we “own” the outcome for our customers. At ConvertCart, we encourage original thinking. We are a workplace where people are rewarded for curiosity, creativity and collaboration. Here, you have the freedom to be innovative - to see the world differently - develop your ideas and realize your true potential. The Opportunity We’re looking for a Senior SDR who can take ownership of outbound prospecting and pipeline development across global markets. This role is ideal for someone who’s already proven themselves in a SaaS sales development role—and is now looking to deepen their strategic impact. What You’ll Do Identify, research, and engage decision-makers globally for eCommerce companies. Design and execute targeted multi-channel outbound campaigns across email, LinkedIn, and phone. Write thoughtful, personalized messaging that highlights customer pain points and value alignment. Secure appointments with key decision-makers using strong persuasion and sales skills. Qualify prospects through structured conversations and hand off warm opportunities to BDs. Collaborate with sales and marketing to continuously refine ICP definitions and campaign strategies. Actively participate in regular team discussions around what’s working, what’s not, and what’s next. What We’re Looking For We want someone who can go beyond volume-based outreach and build real connections that lead to pipeline. Must-Haves 2+ years of experience in a B2B SaaS SDR or BDR role, with a focus on outbound sales. Demonstrated ability to book meetings with senior stakeholders (e.g., CMOs, VPs, Founders). Excellent writing and communication skills, with a sharp sense of tone and timing. Strong knowledge of outbound sales techniques, qualification frameworks, and conversion levers. Proficiency with tools like Outreach/Salesforce Comfortable working US hours (5:30 PM – 2:30 AM IST). Self-starter mindset: takes initiative, thrives in ambiguity, and owns outcomes. Why Join ConvertCart? 100% remote, high-ownership role with global exposure Work with experienced AEs and revenue leaders to shape strategy A fast-paced, feedback-driven culture that rewards creativity and performance Clear career paths into closing roles or sales leadership Opportunity to influence pipeline growth in a meaningful way If you're looking to take your sales career to the next level with a company that values ownership, initiative, and outcomes—apply now

Job Responsibility Management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships. Communicate telephonically with US based clients. Present and gather approvals on hypothesis for A/B testing and website improvement recommendations based on qualitative insights and quantitative data done by inhouse business analyst. Work with customers to establish critical goals, plan the entire account strategy or quarterly campaign launch/initiation plan & help customers in achieving their goals. Coordinate with cross-functional teams like product & engineering, development etc to ensure project or campaigns are launched in a timely manner. Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups and other cross teams. Present A/B test results to determine the impact on conversion and ROI. Increase customer satisfaction by understanding business needs and accurately matching our solutions and offerings to these needs Act as an escalation point to drive problem resolutions in a timely and proactive manner. Proactively spot and correct any issues that could affect customer satisfaction or retention. Monitor customer health to track usage and customer satisfaction. Delivery of periodic (monthly / quarterly) Business Reviews with customers especially at the C-level and their stake holders. To review and analyse key metrics to demonstrate progress and provide recommendations. In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts. Empathise with every aspect of the customer experience, putting customers needs first Work with customers to maximize customer value realization by ensuring a productive partnerships that meets service level agreements Key Requirements: Prior experience in international Customer success, Professional Services, consulting or equivalent history of increasing customer satisfaction, adoption and retention Understanding of e-commerce business, Strategic Marketing & Online Marketing / Campaign Management is strongly desired. Digital marketing experience that demonstrates your in depth understanding of Online Brand Development, Data Analytics, Campaign Management and customer and email acquisition will be added benefit Experience working in a multi-cultural global organization Strong structural work methods, multitasking and time management skills Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed for the best interest of the business and the customer Excellent verbal and written communication skills Good presentation skills Proven ability to collaborate and build strong relationships with customers especially at the C-level. Proven experience in managing project implementations.