40866 Controls Jobs - Page 31

JOB_POSTING-3-73602-2 Job Description Role Title: AVP, Remediation Analytics Lead (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Analytics Lead is responsible for providing technical expertise and thought leadership to an analytical team of SAS programmers, technical experts, and data analysts that provide complicated data extraction from the Synchrony data warehouses and use this data to conduct SAS coding analysis to mitigate risks as a part of Synchrony’s customer remediation and issue resolution efforts. This individual will be leader of people, should be able to think strategically and tactically, and embrace a culture of innovation Key Responsibilities Lead and manage a team of analytics team members, mentor and provide support to Analysts on data warehouse structures, data analysis tools and coding solutions. Participate in various data and process initiatives across SYF and bring the team up to speed on details around these initiatives. Ensure team deliverables have minimal defects. Collaborate closely with the Certification/Validation team to understand issues identified during certification and validation. Share lessons learned with all team members to prevent recurrence of similar defects in the future Conduct review of SAS codes and waterfalls before submission to Certification to ensure minimum hygiene of code and waterfall Conduct data analysis/SAS coding for remediations. Provide thought leadership on analytics best practices and procedures. Provides analysis and guidance to improve remediation analytics processes. Provides leadership, analysis and support for Remediation team initiatives. Partners with leadership on efforts to improve availability and accessibility of data, as well as focusing on ways to improve efficiency and provide better transparency into multiple data warehouses, mainframes, and portfolios. Process data expert – provides this expertise to other Analytics team members via learning sessions, as well as documentation of best practices and data warehouse tribal knowledge. Creates templates and job aids to improve consistency and completeness of remediation analytics. Other responsibilities as needed. Qualifications/Requirements Bachelor’s degree and minimum 6 years of experience in a consume finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization. 6+ years of experience in Analytics. 5+ years’ experience in coding with SAS, SQL, Visual Basic, Business Objects, or other Business Intelligence query tools. Solid working knowledge of Unix, Excel. Strong written/oral communication skills. Should not be on a performance improvement plan and formal corrective or above. Desired Characteristics Excellent relationship building skills. Experience in working with large volumes of data from multiple data sources. Proven ability to direct employees across multiple locations, including offshore teams. Strong written communication and presentation skills. Experience with Synchrony mainframes – Vision Plus, FDR, RMSNG. Ability to make decisions based on quantitative analysis and creative thinking. Proficient with Microsoft Excel, Visio, & PowerPoint. Ability to handle sensitive issues with uncompromising integrity and confidentiality Eligibility Criteria Bachelor’s degree and minimum 6 years of experience in a consume finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization. 6+ years of experience in Analytics. 5+ years’ experience in coding with SAS, SQL, Visual Basic, Business Objects, or other Business Intelligence query tools Work Timings 2Pm to 11Pm Ist For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group Information Technology

JOB_POSTING-3-73510-3 Job Description Role Title : AVP, Remediation Analytics (L10) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Analytics reports to the AVP, Remediation Analytics Lead. Incumbent in this role will have the opportunity to work on major remediation projects with special focus on Credit functions. This individual will have the responsibility of understanding business requirements and building complex logics to identify and remediate the impacted population. This role will provide a platform to drive and manage various projects within the framework of remediation analytics. Key Responsibilities Develop Advanced SAS and/or SQL code, visual basic macros or other query tools for remediation. Support remediation projects partnering with FRCs and cross-functional teams, understand business requirements and ask probing questions to uncover as many requirements as possible, develop analytics solutions to identify impacted population and harm. Timely escalation to manager if roadblocks are encountered. Work with manager and leadership to resolve roadblocks for their project. Minimize defects by utilizing standard code sets and waterfalls where available, ensuring all certification and validation requirements are completed prior to submission. Ensure defects found are corrected timely and prevented going forward. Support audits via documentation of code and analytic outcomes and as extraction of data. Ensure quality of deliverables by implementing controls to ensure accuracy Work on a number of different projects simultaneously, of varying complexity and length. Establishing priorities and coordinating work Analyze remediation analytic processes and technology and present recommendations for improvement. Support Best-in-class analytic solutions/algorithms. Provide insight and supportin various initiatives/projects Share critical experiences and best practices across the Remediation COE. Provide updates on project progression and escalate challenges and roadblocks timely. Share critical experiences and best practices across the Remediation CoE Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor’s degree and minimum 5 years of experience in a consume finance & banking organization, or in lieu of a degree, 7+ years of experience in a consumer finance organization 4+ years of experience in Analytics domain Minimum 4 years of SAS programming experience. Solid working knowledge of Unix, Excel. Strong written/oral communication skills. Able to work hours that compliment US, not necessarily match but have some degree of overlap. Desired Characteristics Experience with and knowledge of Credit data & lifecycle Deep experience with various Regulatory Reporting / Remediation Projects. Big-picture understanding of Credit Card processes & ability to communicate with business and technical stakeholders Strong knowledge & hands-on experience with advanced Analytical techniques Eligibility Criteria Bachelor’s degree and minimum 5 years of experience in a consume finance & banking organization, or in lieu of a degree, 7+ years of experience in a consumer finance organization Work Timings This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. L8+ Employees can apply. Grade/Level: 10 Job Family Group Data Analytics

JOB_POSTING-3-73591-2 Job Description RoleTitle: AVP, Remediation Governance (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Governance is responsible for driving consistent remediation approaches and mitigating program risk across Synchrony using a Governance lens. This role will work closely with functional leaders and other Remediation Center of Excellence leaders to provide comprehensive documentation, guidelines, routines, and oversight that enables compliant remediation efforts across Synchrony. Key Responsibilities Partner with other Remediation COE teams to develop and maintain all documentation needed to support the SYF Remediation process. Coordinate and attend Business Tollgates for determination of process change impact to Remediation Standards Change Management consideration. Analyze and prepare determination of Business Change materiality impact. Coordinate weekly Remediation Tollgate agenda, collect artifacts and summarize meeting minutes. Liaison with remediation partners including Issue owner, Issue reviewer, Functional Remediation Coordinator and COE Leadership for scheduling Intake Forum Agenda and documentation preparation until transitioned of oversight to Functional Remediation Coordinator Leader & Scrum Master for new Scrum Intake series Maintain Synchrony’s Remediation Guideline Repository and update/review cadence to ensure that Functional Remediation Coordinators, Remediation COE Leaders, Legal & Compliance, and other teams participating in remediations have access to up to date, approved, and easy to follow guidelines. Provide inputs for the Remediation process PRC/RCSA, Business Continuity, and other evidence process support activities for Remediation Governance. Support cross-functional collaboration sessions such as Project Eagle Working Group and Stakeholder routines, to ensure calibration and timely communication between the Remediation COE, functional SME’s/FRC’s, Compliance, and Finance regarding Remediation process and Governance impact Keep business leaders informed about their remediation actions in the workflow and emerging risks through ongoing communication and escalation. Develop and implement process improvements raised through workflow Enhancement process that ensures the remediation process evolves with the changing risk landscape anchoring to Governance guardrails. Deliver specific remediation project specific details and trends as needed from remediation actions/workflows. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor’s degree and 6+ years of experience in a regulated and matrixed Financial Services organization. In lieu of a degree, 8+ years of experience in a regulated and matrixed Financial Services organization. Solid understanding of the consumer credit lending lifecycle and card programs. Experience communicating with senior levels of management in a regulated environment. Demonstrated process design and change management experience. Desired Characteristics Experience with Compliance and audit engagements Experience as a Functional Remediation Coordinator or have remediation knowledge Knowledge and understanding of relevant legislation, regulations, risk, and policies Proven ability to direct employees across multiple locations and operations and work in a matrix-type organization Strong written communication, presentation, and relationship building skills Strong project planning, tracking, and reporting skills Ability to handle sensitive issues with uncompromising integrity and confidentiality Eligibility Criteria Bachelor’s degree and 6+ years of experience in a regulated and matrixed Financial Services organization. In lieu of a degree, 8+ years of experience in a regulated and matrixed Financial Services organization. Work Timings: 08:00 AM to 05:00 PM (EST) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. Employees at L9+ are eligible to apply. Grade/Level: 11 Job Family Group Information Technology

JOB_POSTING-3-73592-3 Job Description Role Title: AVP, Senior Functional Remediation Coordinator (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/Purpose Senior Functional Remediation Coordinator (SFRC) leads complex consumer remediations that involve multiple levels of customer harm, ambiguity, or regulatory complexity. While SFRCs typically handle a higher proportion of complex remediation effort, they also can oversee medium and lower complexity scale remediations to ensure organization balance and efficient delivery. This role requires decision making across multiple stakeholders, managing cross-functional collaboration, and driving remediation efforts autonomously. This role will mentor FRCs, take ownership of P1 and P2 remediations, and play a critical role in process improvement initiatives. Key Responsibilities Manages a portfolio of complex and moderately complex remediations. Works with process owners, SMEs, and Analytics to identify impacted customer populations and assess the nature and extent of harm requiring remediation. Handles remediation with ambiguous or undefined paths requiring strong business process knowledge to understand possible downstream impacts necessary to design unique remediation plans, and expert-level knowledge of the remediation process. Mentor and coach FRCs by sharing expertise, tools, and strategies for managing effective remediation projects. Manages escalations from FRCs to address urgent or significant remediation challenges. Operate with high levels of autonomy, making decisions on remediation approaches, timelines, and resource allocation. Partner with leadership and stakeholders to drive initiatives that optimize customer remediation methods and improve organizational efficiency. May lead a Remediation Pod that is focused on the portfolio of Issues within an L2 Process. The responsibility will involve facilitating regular business requirements discussions with L2/L3 process teams for groups of remediations related to that L2/L3 Partner with Analytics team to ensure proper creation of all execution files, assist in the research and resolution of accounts that have failed remediation, escalate if needed. Provide regular and detailed updates on project milestones, risks, expected timelines, and resolution outcomes to key stakeholders. Facilitate seamless stakeholder communication, resolve conflicts, and address escalations with confidence and tact. Work closely with issue owners and functional leaders to define expectations, manage deliverables, and secure actionable commitments for remediation efforts. Foster collaboration across departments such as Compliance, Legal, Operations, Growth, CD& Sales, and Finance to ensure coordinated execution of remediation plans. Identify gaps or risks in the remediation and escalate issues to relevant parties in a timely manner. Perform other duties and/or special projects as assigned. Required Skills/Knowledge Bachelor’s degree with 6+ years of experience in financial services industry, operations, or customer service, sales, digital servicing setting or In lieu of a degree 8+ years of relevant work experience 3+ years Project Management experience within Financial Services. Proven ability to lead highly complex projects. 2+ years successfully managing remediations. Highly effective in fostering alignment across cross-functional teams, setting expectations, and maintaining accountability. Proficient with Microsoft Excel & PowerPoint Excellent interpersonal, analytical, organizational, written, and verbal communication skills. Desired Skills/Knowledge Experience with Synchrony system (FDR, Workstation, ACM, DM10, Vision Plus, etc.) Deep understanding of the assigned functional area – Credit. Experience working in agile environments. Creative problem-solving skills. Experience with Issue management processes and procedures Excellent interpersonal, analytical, organizational, written, and verbal communication skills. Eligibility Criteria Bachelor’s degree with 6+ years of experience in financial services industry, operations, or customer service, sales, digital servicing setting or In lieu of a degree 8+ years of relevant work experience For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal,LPP) L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. Employees at L9+ can apply for this opportunity. Work Timings The working window for this role would be between 08:00 AM Eastern Time – 5:00 PM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. Grade/Level: 11 Job Family Group Credit

JOB_POSTING-3-73601-2 Job Description Role Titl e :VP, Consumer Remediation Scrum Master Leader (L12) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose The VP, Consumer Remediation Scrum Master Leader will lead the transformation of the Remediation team into an Agile Framework. This leader will orchestrate and manage the daily tactical work of the broader Functional Remediation Coordinators (FRCs) through oversight of Scrum Masters and daily Pods. The role will ensure timely execution of all assigned remediations and escalation of remediations with schedule or quality risk. Key Responsibilities Accountable for portfolio level reporting that provides transparency on the status of individual remediations and aggregated metrics. Develops KPIs and KRIs that demonstrate the health of the Remediation portfolio, working closely with the reporting team to produce ongoing health reporting. . Responsible for quality metrics and identification of trends related to findings in Certification/Validation. Develops response plan to prevent future findings. Monitors the effectiveness of Pods within Tech Ops and provides feedback on the performance of Scrum Masters. Identifies at-risk remediations, ensures effective recovery plan are developed and implemented to address issues. Incorporates Agile principals into the standard operating procedures of the Tech Ops FRC team. Ensures timely assignment of Remediations to Pods and efficient flow of Remediation between sprints. Develops contingency plans for Scrum Masters / FRCs to ensure Remediation velocity continues when resources are unavailable for assignments (i.e. vacations). Drives continuous improvement of both FRCs and Scrum Masters by identifying improvements and cascading into Pods. Builds effective relationships with members of the Remediation community to create champions for the team, ensure Pod performance, and identify advocates that will overcome obstacles. Provide feedback to the Remediation Leader on the performance of the Pods, the strategic roadmap for Agile adoption, and the overall maturity of the Remediation program Qualifications/Requirements Bachelor’s degree or 5 years of experience within Financial Services working in an Agile environment with 10+ years’ work experience in Financial Services and in lieu of degree 12+ years’ work experience in Financial Services Scrum Master certification. 5 years or more experience leading in an Agile environment. Microsoft Office proficiency: SharePoint, Excel, PowerPoint, Word, Outlook, Teams. High level of commitment, initiative, vision, and enthusiasm. Expert relationship builder who expertly collaborates through verbal and written communication utilizing Microsoft Teams, Outlook OneNote, and OneDrive in a global matrixed environment. Demonstrated interpersonal skills that resulted in improved team performance. Demonstrated leadership with global teams. Desired Characteristics SAFEe Scrum Master Certified or SAFe Agilist, PMI-ACP. PMP Certification. Demonstrated experience presenting and consulting with Senior Leadership at the executive level. Financial Services Operations and Process experience. Exhibit a deep problem-solving acumen. Ability to work cross-functionally with our internal and external resources. Data analytics and insight capabilities. Ability to work independently and with others. Excellent organization, prioritization, and time management skills. Demonstrated experience maturing a project management/Agile environment and experience learning and adapting to new technologies is equally valued. Demonstrated ability building highly effective teams during high ambiguity. Eligibility criteria Bachelor’s degree or 5 years of experience within Financial Services working in an Agile environment with 10+ years’ work experience in Financial Services and in lieu of degree 12+ years’ work experience in Financial Services Working Hours : 7:00 AM to 4:00 PM EST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal) L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L10+ Employees can apply Grade/Level: 12 Job Family Group Information Technology

JOB_POSTING-3-73566-2 Job Description Role Title VP, Functional Remediation Leader (L12) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation project Role Summary/Purpose The VP, Remediation Leader, is responsible for the end-to-end delivery of all consumer remediations within a specific business function. This role is accountable for building and leading a team of functional remediation coordinators (FRCs), ensuring the effective and timely completion of remediations in accordance with the remediation Policy and procedures. The VP is also responsible for fostering a culture of continuous improvement, leading the function through significant change, ensuring clear and timely communication with all stakeholders, and serving as the first point of escalation for functional stakeholders. This leader is integral to developing and sustaining a best-in-class remediation culture, partnering closely with relevant stakeholders, and continually enhancing the function’s remediation processes. Key Responsibilities Manage and lead a group of Functional Remediation Coordinators (FRCs), responsible for driving the end-to-end management and delivery of all remediation initiatives for the assigned function through to completion. Foster and embed a culture of continuous improvement within the remediation team, regularly evaluating processes, identifying opportunities for enhancement, and implementing best practices. Lead the function through significant change by guiding teams and stakeholders through remediation transformation, promoting resilience, adaptability, and clarity of vision. Thoughtfully assign work and responsibilities to FRCs based on individual expertise, team member availability, and shifting business priorities to ensure effective execution of remediation projects. Ensure stakeholder communication is clear, concise, and timely, providing regular, transparent updates and proactively addressing concerns or questions. Serve as the first point of escalation for functional stakeholders, resolving issues and escalating further as appropriate to ensure swift and effective resolution. Direct and develop a high-performing remediation team representing core areas of the function, fostering collaboration, accountability, and continuous learning. Creatively resolve competing priorities within the function, balancing stakeholder needs with enterprise requirements through diplomacy and sound judgment. Respond to senior-level and governance-related escalations within the function, serving as a trusted liaison between the function and enterprise remediation leadership. Collaborate closely with other Functional Remediation Coordinators, sharing knowledge and aligning on cross-functional initiatives. Contribute to the overall remediation strategy and continuous improvement, ensuring functional approaches to support organizational goals. Qualifications/Requirements Bachelor's degree in business management, Operations, or related discipline with 4+ years of consumer servicing leadership experience; in lieu of degree, minimum of 7+ years of experience in financial services 2+ years of experience leading large strategic initiatives and transformative projects 3+ years of experience in a heavily regulated financial services environment Flexibility to be available for in-person engagement activities like business or team meetings, hosting round tables and remote events as needed. Desired Characteristics Demonstrated success in leading cross-functional teams Strong knowledge and experience in the Banking industry Experience with control & risk frameworks Ability to deal with complexity and ambiguity and help teams set direction and resolve conflicts Action and detail oriented, excellent organization and prioritization skills Strong communication and presentation skills, with the ability to interact at all levels with both internal and external stakeholders Strong leadership and influencing skills Demonstrated ability to work with third party vendors and solution providers Eligibility criteria Bachelor's degree in business management, Operations, or related discipline with 4+ years of consumer servicing leadership experience; in lieu of degree, minimum of 7+ years of experience in financial services Working Hours : 8:30 AM to 5:00 PM EST (6PM to 2:30 AM IST) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal) L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L10+ Employees can apply Grade/Level: 12 Job Family Group Information Technology

JOB_POSTING-3-73581-2 Job Description Role Title : VP, Remediation Initiatives Leader (L12) Position Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose TheVP, Remediation Initiatives Leader is responsible for overseeing and coordinating strategic initiatives across all aspects of consumer remediation. This includes driving process improvement, managing issue resolution, and ensuring compliance with regulatory requirements. The role works collaboratively across departments to implement effective remediation solutions, promote transparency, and enable timely, accurate outcomes for consumers. Key Responsibilities Oversee key initiatives within the consumer remediation space, including process improvement projects, issue resolution, implementation of regulatory requirements, and other critical remediation activities. Coordinate cross-functional teams and stakeholders to ensure consistent execution and alignment throughout remediation projects. Monitor project progress, proactively identify risks or barriers, and escalate issues to leadership as needed. Track and report key performance and risk indicators, providing actionable insights to improve remediation effectiveness and transparency. Lead and facilitate meetings, working groups, and forums to drive alignment, monitor progress, and gather feedback across stakeholders. Develop and deliver materials—such as presentations and dashboards—that convey clear, compelling messages and support effective decision-making. Promote an environment of continuous improvement by identifying gaps, proposing solutions, and driving transformative change across remediation operations. Ensure all remediation initiatives adhere to internal policies, industry best practices, and regulatory obligations. Support the development and delivery of training and enablement materials to empower teams and strengthen remediation processes. Required Qualifications 5+ Years of Bachelor’s degree in Business, Operations, Project Management, or a related field or in lieu of a degree 7+ Years of experience in Business, Operations, Project Management. 5+ years of experience in project management, remediation, risk management, or process improvement, within a regulated industry. Strong organizational, communication, and stakeholder management skills. Demonstrated experience leading cross-functional projects and process improvement initiatives. Ability to develop clear, impactful materials for diverse audiences, including executive leadership and regulators. Desired Qualifications Innovative and creative when confronted with challenges; skilled at identifying root causes and developing effective solutions. Agile in navigating shifting priorities and able to manage multiple projects in a dynamic environment. Comfortable interpreting data, identifying trends, and making data-driven decisions. Eligibility criteria 5+ Years of Bachelor’s degree in Business, Operations, Project Management, or a related field or in lieu of a degree 7+ Years of experience in Business, Operations, Project Management. Working Hours : 8:30 AM to 5:00 PM EST (6PM to 2:30 AM IST) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal) L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L10+ Employees can apply Grade/Level: 12 Job Family Group Information Technology

JOB_POSTING-3-73525-2 Job Description Role Title: AVP, Senior Remediation Analytics (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/Purpose The AVP, Senior Remediation Analytics is responsible for partnering with the remediation project manager and various business subject matter experts to identify the impacted population and/or downstream customer harm caused by a Synchrony error. This individual will perform complicated data extraction from the Synchrony data warehouses (principally Credit data) and use this data to conduct SAS coding analysis to mitigate risks as a part of Synchrony’s consumer remediation and issue resolution efforts. This role will also mentor other analytics resources. This individual should be able to think strategically and tactically and embrace a culture of innovation. Key Responsibilities Drive remediation projects across various functions (primarily the Credit function). Understand the business requirements, ask probing questions to gather precise requirements, develop analytics solutions and identify impacted population and/or harm. Develop advanced SAS and/or SQL code, modify visual basic macros or other query tools for remediation. Mentor and provide support to Analysts on data warehouse structures, data analysis tools and coding solutions. Ensure deliverables are of high quality and follow proper documentation and coding standards. Participate in various data and process initiatives across SYF and bring the team up to speed on details around these initiatives. Disseminate best practices throughout the team focusing on Credit processes, foster continuous improvement and reinforce commitment to stronger coding practices and support standard builds. Conduct data analysis/SAS coding for remediations. Provides thought leadership to improve remediation analytics processes. Provides leadership, analysis and support for Remediation team initiatives. Partners with leadership on efforts to improve availability and accessibility of data, as well as focusing on ways to improve efficiency. Process data expert – provides this expertise to other Analytics team members via learning sessions, as well as documentation of best practices and data warehouse tribal knowledge. Creates templates and job aids to improve consistency and completeness of remediation analytics. Other responsibilities as needed. Required Skills/Knowledge Bachelor’s degree and minimum 6 years of experience in a consumer finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization. 6+ years of experience in Analytics. 5+ years’ experience in coding with SAS, SQL, Visual Basic, Business Objects, or other Business Intelligence query tools. Solid working knowledge of Unix, Excel. Strong written/oral communication skills. Should not be on a performance improvement plan and formal corrective or above. Desired Skills/Knowledge Excellent relationship building skills. Experience in working with large volumes of data from multiple data sources. Proven ability to direct employees across multiple locations, including offshore teams. Strong written communication and presentation skills. Experience with Synchrony mainframes – Vision Plus, FDR, DM. Ability to make decisions based on quantitative analysis and creative thinking. Proficient with Microsoft Excel, Visio, & PowerPoint. Ability to handle sensitive issues with uncompromising integrity and confidentiality Eligibility Criteria Bachelor’s degree and minimum 6 years of experience in a consumer finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization. 6+ years of experience in Analytics. 5+ years’ experience in coding with SAS, SQL, Visual Basic, Business Objects, or other Business Intelligence query tools. Work Timings 2PM to 11PM IST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal,LPP) L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. Employees at L9+ can apply for this opportunity. Grade/Level: 11 Job Family Group Information Technology

JOB_POSTING-3-73616-2 Job Description Role Title: AVP, Remediation Scrum Master (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Scrum Master will play a crucial role in championing Synchrony’s adoption of the Remediation Policy. This individual will lead daily scrum meetings with Functional Remediation Coordinators (FRCs) and Senior Functional Remediation Coordinators (SFRCs), leveraging Agile coaching methodologies and expertise in Agile status reporting to facilitate organizational transformation. The Scrum Master will guide and challenge FRCs and SFRCs to effectively manage remediation projects, ensuring tasks and activities are executed efficiently and transparently. This role differs from a typical technology-focused Scrum Master, Kanban, Release Train, or Product Management position. Instead, it is oriented towards driving the completion of key activities and milestones, with an emphasis on applying Agile best practices to increase the quality and pace of work, as well as the performance of individual POD participants. Key Responsibilities Assigned and responsible for multiple functional PODs (Daily Sync)of resources working on a specific portfolio of customer remediation projects (Example: Servicing/Collections/Credit) to ensure execution rigor & timely completion of assign Remediations and Proactively identify and work to eliminate impediments. Always be incorporating a proactive and accountable mindset to drive increased quality and velocity. Leverage Agile framework in a Daily Sync format and have a standard set time, daily, morning EST, for 30-90 minutes that ensures all stakeholders (Analytics, 2nd LoD, Process Owners) are effectively collaborating on Remediation strategies & milestones. Facilitate POD/Scrum behavioural management and champions/coaches team operating mechanics/behaviour related to Agile practices and Remediation Policy requirements. Ability to help FRCs with their work by asking questions to help break down obstacles. Uses critical thinking skills and effective challenge to help direct the FRCs. Provides early warning of at-risk Remediations, ensures plans are developed to address at-risk items and get back on track, and drives contingency planning for escalated Remediations Drive POD-level delivery transparency through coaching, milestone tracking, delivery board reporting, and escalation management supporting project/program/POD health. Support portfolio insights and intelligence through analyzing remediation metrics, KPIs, WIP metrics to inform senior stakeholders and portfolio management. Demonstrate expert Scrum Master coaching practices to develop and improve the performance of POD participants. Ensures all Statement of Record and reporting are updated. Accountable for data integrity of all information in the workflow statement of record. Ensures PODs and the assigned portfolios meet and support KPIs of the remediation portfolio through exceptional Sprint management. Accountable for improving/maturing the POD model through partnership with team Scum Masters. Required Skills/Knowledge Bachelors degree or 5 years of experience within Financial Services or an Agile environment. 2 years or more experience in leading projects and/or teams and proactively following up with stakeholders by providing clear communication. Scrum Master certification. SAFe Certified and/or PMI-ACP Certified Microsoft Office proficiency: SharePoint, Excel, PowerPoint, Word, Outlook, Teams. High level of commitment, initiative, vision, and enthusiasm. Ability to collaborate effectively using Microsoft Teams, Outlook OneNote, and OneDrive. Demonstrated interpersonal skills that resulted in improved team performance. Excellent and concise communication skills. Desired Skills/Knowledge Bachelors degree in Data Analytics, Business, Project Management, or similar and/or 10 years of project management or business process experience in Financial Services. Expert communication skills. Ability to influence in a matrix organization. Five years SAFeESAFe Scrum Master experience and/or Agile Practitioner experience. Facilitator experience, Professional Learning & Development live training / coaching / facilitation experience. SYF Operations and Process experience. Exhibit a deep problem-solving acumen. Ability to work cross-functionally with our internal and external resources. Data analytics and insight capabilities. Ability to work independently and with others. Excellent organization, prioritization, and time management skills. Working in an Agile environment is a plus, but a strong willingness to learn and adapt to new technologies is equally valued. Eligibility Criteria Bachelors degree or 5 years of experience within Financial Services or an Agile environment. 2 years or more experience in leading projects and/or teams and proactively following up with stakeholders by providing clear communication. Scrum Master certification. SAFe Certified and/or PMI-ACP Certified Work Timings 7:00- 4:00 PM EST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group Information Technology

JOB_POSTING-3-73617-2 Job Description Role Title: VP, Remediation Coordination Leader (L12) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose The VP, Remediation Coordination Leader, is responsible for the end-to-end delivery of all consumer remediations within a specific business function. This role is accountable for building and leading a team of functional remediation coordinators (FRCs), ensuring the effective and timely completion of remediations in accordance with the remediation Policy and procedures. The VP is also responsible for fostering a culture of continuous improvement, leading the function through significant change, ensuring clear and timely communication with all stakeholders, and serving as the first point of escalation for functional stakeholders. This leader is integral to developing and sustaining a best-in-class remediation culture, partnering closely with relevant stakeholders, and continually enhancing the function’s remediation processes. Key Responsibilities: Manage and lead a group of Functional Remediation Coordinators (FRCs), responsible for driving the end-to-end management and delivery of all remediation initiatives for the assigned function through to completion. Foster and embed a culture of continuous improvement within the remediation team, regularly evaluating processes, identifying opportunities for enhancement, and implementing best practices. Lead the function through significant change by guiding teams and stakeholders through remediation transformation, promoting resilience, adaptability, and clarity of vision. Thoughtfully assign work and responsibilities to FRCs based on individual expertise, team member availability, and shifting business priorities to ensure effective execution of remediation projects. Ensure stakeholder communication is clear, concise, and timely, providing regular, transparent updates and proactively addressing concerns or questions. Serve as the first point of escalation for functional stakeholders, resolving issues and escalating further as appropriate to ensure swift and effective resolution. Direct and develop a high-performing remediation team representing core areas of the function, fostering collaboration, accountability, and continuous learning. Creatively resolve competing priorities within the function, balancing stakeholder needs with enterprise requirements through diplomacy and sound judgment. Respond to senior-level and governance-related escalations within the function, serving as a trusted liaison between the function and enterprise remediation leadership. Collaborate closely with other Functional Remediation Coordinators, sharing knowledge and aligning on cross-functional initiatives. Contribute to the overall remediation strategy and continuous improvement, ensuring functional approaches to support organizational goals. Required Skills/Knowledge Bachelor's degree in business management, Operations, or related discipline with 4+ years of consumer servicing leadership experience; in lieu of degree, minimum of 7+ years of experience in financial services 2+ years of experience leading large strategic initiatives and transformative projects 3+ years of experience in a heavily regulated financial services environment Flexibility to be available for in-person engagement activities like business or team meetings, hosting round tables and remote events as needed. Desired Skills/Knowledge Demonstrated success in leading cross-functional teams Strong knowledge and experience in the Banking industry Experience with control & risk frameworks Ability to deal with complexity and ambiguity and help teams set direction and resolve conflicts Action and detail oriented, excellent organization and prioritization skills Strong communication and presentation skills, with the ability to interact at all levels with both internal and external stakeholders Strong leadership and influencing skills Demonstrated ability to work with third party vendors and solution providers Eligibility Criteria Bachelor's degree in business management, Operations, or related discipline with 4+ years of consumer servicing leadership experience; in lieu of degree, minimum of 7+ years of experience in financial services 2+ years of experience leading large strategic initiatives and transformative projects 3+ years of experience in a heavily regulated financial services environment Flexibility to be available for in-person engagement activities like business or team meetings, hosting round tables and remote events as needed. Work Timings 7:00- 4:00 PM EST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal LPP) L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L10+ Employees can apply Grade/Level: 12 Job Family Group Information Technology

JOB_POSTING-3-73615-2 Job Description Role Title: AVP, Remediation Documentation Controls (L10) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/ Purpose In the AVP, Documentation Controls position for the Remediation COE you will be responsible for collaborating with a team that includes process, risk, analytic, and transactional testing SMEs to perform testing in key controls across the remediation life cycle. This team will engage with functional remediation coordinators, remediation analyst, issue owners, compliance partners, along with various levels of leadership to support the success and accuracy of timely remediation actions completing. You will assist in certifying impacted populations, validate execution actions, drive reporting development, and perform various projects in support of the overall process health. To be successful in this role, you will need significant people and process skills, with ability to communicate complex ideas and issues in simple terms stakeholders and COE Leaders, cross-functional stakeholders, and often functional leaders. You will also need to have a deep cross-functional understanding of business processes along with prior control and/or audit exposure. Key Responsibilities Support key control efforts to ensure remediation accuracy and timeliness. These efforts may include assisting with path and scope accuracy, clarifying business requirements, assisting with the review documentation, supporting transactional testing, monitoring progress, and regularly communicating updates to key stakeholders to ensure timely closure. Work with a dedicated team focused on ensuring remediation actions and relative analytic efforts are clearly documented and provide proper risk mitigation for the entire business and our customers. Effectively document control activities to include scope of testing and process changes. Perform controlled testing on remediations focused on identifying risks, assist in investigation, solutioning, and escalation to ensure efficient and effective resolution. Maintain working knowledge of data warehouses, Business Portfolios, L2 and L3 Processes, Compliance, and regulatory changes with a clear understanding of audit requirements for internal and external testing. Provide guidance and support to the project team and key stakeholders to drive efficiency for the control reviews. Manage projects vital to a strong control environment through control reporting focused on targeting inefficiencies and process gaps, while driving timely, agile results that effectively mitigate risks. Maintain a clear understanding of regulatory and audit requirements for internal and external testing. Support internal and external audit activities as needed. Reduce manual work, improve consistency, and provide more timely insights through analytics and automation-based solutions. Perform other duties and/or special projects as assigned. Required Skills/Knowledge Bachelor's degree in any discipline with Minimum 4+ years of relevant work experience in financial service industry or in lieu of a degree 6+ years of relevant work experience in financial service industry. 1+ years of experience in working with Issue Management, Remediation, Risk, Compliance, and/or Audit. Proficiency in all Microsoft programs including Word, Excel, Outlook, OneNote, and PowerPoint. Strong working knowledge of business systems (Fiserv, DM10, Vision+, GECOM, Consumer Bank, and/or Allegro platform) Strong written and verbal communication skills with ability to independently present explanations of complex subjects to senior management and business stakeholders Must be able to work within tight deadlines, prioritize workload, and work well independently. Able to work hours that compliment US work hours Desired Skills/Knowledge Big-picture understanding of processes and framework with the ability to work across functions and teams for unified resolution of remediations and projects. Ability to work on multiple projects simultaneously with varying complexity and length while establishing priorities and coordinating work cross-functionally. Ability to communicate with business and technical stakeholders using strong written communication and presentation skills. Ability to identify risk and perform root cause analysis to drive a solution-oriented environment. Excellent influencing, interpersonal and communication skills. Familiar with CFPB, OCC, and other regulatory agencies, rules, and regulations Ability to make decisions based on quantitative analysis and creative thinking. Ability to manage sensitive issues with uncompromising integrity and confidentiality. Strong initiative-taker balanced with desire to achieve team goals. Eligibility Criteria Bachelor's degree in any discipline with Minimum 4+ years of relevant work experience in financial service industry or in lieu of a degree 6+ years of relevant work experience in financial service industry. 1+ years of experience in working with Issue Management, Remediation, Risk, Compliance, and/or Audit. Work Timings 8am to 5pm For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L08+ Employees can apply Grade/Level: 10 Job Family Group Information Technology

JOB_POSTING-3-73606-1 Job Description Role Title :VP, Remediation Reporting Insights Analyst (L12) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose The VP, Remediation Reporting Insight Analyst drives maturity in our remediation performance capabilities. This role will be responsible for ongoing remediation reporting, and for analysis leveraging remediation and issue management data to identify critical insights, patterns, and trends relevant to process performance, health drivers, KPI, KRI reporting, Compliance and other governance reporting requirements. Key Responsibilities Prepare and analyze ongoing remediation reporting, identifying trends and/or anomalies warranting additional research. Oversee ongoing reporting and deep dive analysis into KPIs and KRIs. Establish mechanisms and technical queries to combine available data, and conduct detailed analysis to identify opportunities for process enhancements, early warning triggers, and health drivers Engage with Issue Management teams to support opportunities for improvements and consistent reporting/monitoring across the teams. Oversee and ensure compliance with model and non-model governance requirements for the full lifecycle of applicable tools. Develop presentations synthesizing analysis for reporting to both internal and regulatory audiences. Lead projects for reporting development and data integration. Provide process focused analytics support to remediation and related process stakeholders. Analyze all aspects of the remediation experience by developing indices using additional variables, including but not limited to, remediation volume, key drivers, and similar. Qualifications/Requirements: Bachelor's degree and a minimum of 8+ years of hands-on reporting and analytics experience OR in lieu of a Bachelor's Degree, a High School Diploma / GED and a minimum of 10+ years of hands-on reporting and analytics experience Minimum 2 years’ experience utilizing statistical techniques, e.g., modeling, A/B testing, and segmentation. 3+ years of experience with proven ability to extract unstructured and structured data with strong programming ability in SAS, SQL, R, Python or other programming language. Desired Characteristics: Bachelor's degree, preferably in a quantitative discipline, such as statistics, mathematics, or engineering. Strong project management, communications, multi-tasking, ability to work independently, relationship management skills are keys to success. Solid understanding of card industry financial P&L drivers and key sensitivities, with business performance reporting experience. Demonstrated ability to manage complexity and multiple initiatives. Ability to perform ad-hoc analysis, glean and form business insights under aggressive timelines. Results-oriented; ready to challenge the status quo for continuous improvement. Eligibility criteria Bachelor's degree and a minimum of 8+ years of hands-on reporting and analytics experience OR in lieu of a Bachelor's Degree, a High School Diploma / GED and a minimum of 10+ years of hands-on reporting and analytics experience Working Hours : 8:30 AM to 5:00 PM EST (6PM to 2:30 AM IST) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal) L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L10+ Employees can apply Grade/Level: 12 Job Family Group Information Technology

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY-Consulting – AI Enabled Automation – Senior - Power Apps We are looking to hire people with strong Power Platform skills and who are interested in learning new technologies in the process automation space – RPA, AI/ML, Cognitive, Conversational Chat, Gen AI. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Requires 3-5 years minimum prior relevant experience. At least 3+ years of hands on experience on Power Platform. Detailed understanding of canvas apps, model driven apps, power pages along with their limitations, application, and key features. Detailed understanding of Power Automate digital flows and power automate desktop. Basic understanding of Power BI and Power virtual agents Basic AI concepts using AI builder and Co-Pilot. Knowledge on Dataverse and it’s concepts around security and automation. Knowledge on environment management, using the CoE toolkit, security groups and controls around tenant. Database knowledge of any 1 RDBMS product (SQL, Oracle, etc.). Interface with Architects and customers to understand business processes and system requirements. Ability to architect and design Power platform solutions independently. Ability to lead a development team and support with technical queries during engagement delivery. Experience in developing solutions using a combination of automation technologies like Power Platform, AI/ML, RPA. Certification – PL 600 – Solution Architect in Power Platform. Mentors’ junior developers on power Platform best practices, standards Hands on experience on Power Platform implementations – Apps, Automations, Dataverse designs, power BI, etc. Deep knowledge and experience in Agile methodologies Experience in working with JSON, XML & RESTful API Experience in Object Oriented programming languages like C#, Java or dotnet full stack. Experience working with at least one external integration i.e. Web service, ESB, etc. Knowledge of RPA, DevOps tooling is desirable Excellent written and verbal communication skills. Ability to write clear, understandable logic for maintainable code, which meets design specifications. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Advisory practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

JOB_POSTING-3-73592-2 Job Description Role Title: AVP, Senior Functional Remediation Coordinator (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/Purpose Senior Functional Remediation Coordinator (SFRC) leads complex consumer remediations that involve multiple levels of customer harm, ambiguity, or regulatory complexity. While SFRCs typically handle a higher proportion of complex remediation effort, they also can oversee medium and lower complexity scale remediations to ensure organization balance and efficient delivery. This role requires decision making across multiple stakeholders, managing cross-functional collaboration, and driving remediation efforts autonomously. This role will mentor FRCs, take ownership of P1 and P2 remediations, and play a critical role in process improvement initiatives. Key Responsibilities Manages a portfolio of complex and moderately complex remediations. Works with process owners, SMEs, and Analytics to identify impacted customer populations and assess the nature and extent of harm requiring remediation. Handles remediation with ambiguous or undefined paths requiring strong business process knowledge to understand possible downstream impacts necessary to design unique remediation plans, and expert-level knowledge of the remediation process. Mentor and coach FRCs by sharing expertise, tools, and strategies for managing effective remediation projects. Manages escalations from FRCs to address urgent or significant remediation challenges. Operate with high levels of autonomy, making decisions on remediation approaches, timelines, and resource allocation. Partner with leadership and stakeholders to drive initiatives that optimize customer remediation methods and improve organizational efficiency. May lead a Remediation Pod that is focused on the portfolio of Issues within an L2 Process. The responsibility will involve facilitating regular business requirements discussions with L2/L3 process teams for groups of remediations related to that L2/L3 Partner with Analytics team to ensure proper creation of all execution files, assist in the research and resolution of accounts that have failed remediation, escalate if needed. Provide regular and detailed updates on project milestones, risks, expected timelines, and resolution outcomes to key stakeholders. Facilitate seamless stakeholder communication, resolve conflicts, and address escalations with confidence and tact. Work closely with issue owners and functional leaders to define expectations, manage deliverables, and secure actionable commitments for remediation efforts. Foster collaboration across departments such as Compliance, Legal, Operations, Growth, CD& Sales, and Finance to ensure coordinated execution of remediation plans. Identify gaps or risks in the remediation and escalate issues to relevant parties in a timely manner. Perform other duties and/or special projects as assigned. Required Skills/Knowledge Bachelor’s degree with 6+ years of experience in financial services industry, operations, or customer service, sales, digital servicing setting or In lieu of a degree 8+ years of relevant work experience 3+ years Project Management experience within Financial Services. Proven ability to lead highly complex projects. 2+ years successfully managing remediations. Highly effective in fostering alignment across cross-functional teams, setting expectations, and maintaining accountability. Proficient with Microsoft Excel & PowerPoint Excellent interpersonal, analytical, organizational, written, and verbal communication skills. Desired Skills/Knowledge Experience with Synchrony system (FDR, Workstation, ACM, DM10, Vision Plus, etc.) Deep understanding of the assigned functional area – Credit. Experience working in agile environments. Creative problem-solving skills. Experience with Issue management processes and procedures Excellent interpersonal, analytical, organizational, written, and verbal communication skills. Eligibility Criteria Bachelor’s degree with 6+ years of experience in financial services industry, operations, or customer service, sales, digital servicing setting or In lieu of a degree 8+ years of relevant work experience For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal,LPP) L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. Employees at L9+ can apply for this opportunity. Work Timings The working window for this role would be between 08:00 AM Eastern Time – 5:00 PM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. Grade/Level: 11 Job Family Group Credit

JOB_POSTING-3-73602-1 Job Description Role Title: AVP, Remediation Analytics Lead (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Analytics Lead is responsible for providing technical expertise and thought leadership to an analytical team of SAS programmers, technical experts, and data analysts that provide complicated data extraction from the Synchrony data warehouses and use this data to conduct SAS coding analysis to mitigate risks as a part of Synchrony’s customer remediation and issue resolution efforts. This individual will be leader of people, should be able to think strategically and tactically, and embrace a culture of innovation Key Responsibilities Lead and manage a team of analytics team members, mentor and provide support to Analysts on data warehouse structures, data analysis tools and coding solutions. Participate in various data and process initiatives across SYF and bring the team up to speed on details around these initiatives. Ensure team deliverables have minimal defects. Collaborate closely with the Certification/Validation team to understand issues identified during certification and validation. Share lessons learned with all team members to prevent recurrence of similar defects in the future Conduct review of SAS codes and waterfalls before submission to Certification to ensure minimum hygiene of code and waterfall Conduct data analysis/SAS coding for remediations. Provide thought leadership on analytics best practices and procedures. Provides analysis and guidance to improve remediation analytics processes. Provides leadership, analysis and support for Remediation team initiatives. Partners with leadership on efforts to improve availability and accessibility of data, as well as focusing on ways to improve efficiency and provide better transparency into multiple data warehouses, mainframes, and portfolios. Process data expert – provides this expertise to other Analytics team members via learning sessions, as well as documentation of best practices and data warehouse tribal knowledge. Creates templates and job aids to improve consistency and completeness of remediation analytics. Other responsibilities as needed. Qualifications/Requirements Bachelor’s degree and minimum 6 years of experience in a consume finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization. 6+ years of experience in Analytics. 5+ years’ experience in coding with SAS, SQL, Visual Basic, Business Objects, or other Business Intelligence query tools. Solid working knowledge of Unix, Excel. Strong written/oral communication skills. Should not be on a performance improvement plan and formal corrective or above. Desired Characteristics Excellent relationship building skills. Experience in working with large volumes of data from multiple data sources. Proven ability to direct employees across multiple locations, including offshore teams. Strong written communication and presentation skills. Experience with Synchrony mainframes – Vision Plus, FDR, RMSNG. Ability to make decisions based on quantitative analysis and creative thinking. Proficient with Microsoft Excel, Visio, & PowerPoint. Ability to handle sensitive issues with uncompromising integrity and confidentiality Eligibility Criteria Bachelor’s degree and minimum 6 years of experience in a consume finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization. 6+ years of experience in Analytics. 5+ years’ experience in coding with SAS, SQL, Visual Basic, Business Objects, or other Business Intelligence query tools Work Timings 2Pm to 11Pm Ist For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group Information Technology

JOB_POSTING-3-73598-1 Job Description Role Title : AVP, Functional Remediation Coordinator (L10) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose Functional Remediation Coordinator (FRC) oversee simple and moderately complex consumer remediations ensuring successful execution under the guidance of senior leadership or remediation frameworks. This role requires collaboration across various functions, including process owners, subject matter experts (SMEs), and compliance teams, to implement remediation plans effectively. The FRC will engage with Issue owners, functional leaders and other stakeholders to define expectations, provide project updates, and drive the resolution process forward under established guidelines and procedures. Key Responsibilities Manages portfolio of simple and moderately complex remediations with clearer population identification and established resolution paths. Partner with process owners, SMEs, and Analytics to identify impacted customer populations and assess the nature and extent of harm requiring remediation. Learn and apply business operations knowledge to help identify possible downstream impacts. Supports SFRC by providing data or assistance on larger remediations. Identifies potential inefficiencies and provided feedback to improve process execution. Partner with Analytics team to ensure proper creation of all execution files, assist in the research and resolution of accounts that have failed remediation, escalate if needed. Provide regular and detailed updates on project milestones, risks, expected timelines, and resolution outcomes to key stakeholders. Facilitate seamless stakeholder communication, resolve conflicts, and address escalations with confidence and tact. Work closely with issue owners and functional leaders to define expectations, manage deliverables, and secure actionable commitments for remediation efforts. Foster collaboration across departments such as Compliance, Legal, Operations, Growth, CD& Sales, and Finance to ensure coordinated execution of remediation plans. Identify gaps or risks in the remediation and escalate issues to relevant parties in a timely manner. Perform other duties and/or special projects as assigned Qualifications/Requirements Bachelor’s degree in a financial or business-related field 1+ years of Project Management Experience within Financial Service Minimum of 5 years’ experience in a financial services industry, operations, or customer service, sales, digital servicing setting or in lieu of a degree 7+ years of experience. Highly effective in fostering alignment across cross-functional teams, setting expectations, and maintaining accountability. Proficient with Microsoft Excel & PowerPoint Excellent interpersonal, analytical, organizational, written and verbal communication skills. Desired Characteristics Experience with Synchrony system ( FDR, Workstation, ACM, DM10, Vision Plus, etc. ) Experience working in agile environments Solid understanding of assigned business functional area. Creative problem solving skills Experience with Issue management processes and procedures Excellent interpersonal, analytical, organizational, written and verbal communication skills. Eligibility criteria Minimum of 5 years’ experience in a financial services industry, operations, or customer service, sales, digital servicing setting or in lieu of a degree 7+ years of financial services industry, operations, or customer service, sales, digital servicing setting. Working Hours : 8:30 AM to 5:00 PM EST (6PM to 2:30 AM IST) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L08+ Employees can apply Grade/Level: 10 Job Family Group Information Technology

JOB_POSTING-3-73591-1 Job Description RoleTitle: AVP, Remediation Governance (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Governance is responsible for driving consistent remediation approaches and mitigating program risk across Synchrony using a Governance lens. This role will work closely with functional leaders and other Remediation Center of Excellence leaders to provide comprehensive documentation, guidelines, routines, and oversight that enables compliant remediation efforts across Synchrony. Key Responsibilities Partner with other Remediation COE teams to develop and maintain all documentation needed to support the SYF Remediation process. Coordinate and attend Business Tollgates for determination of process change impact to Remediation Standards Change Management consideration. Analyze and prepare determination of Business Change materiality impact. Coordinate weekly Remediation Tollgate agenda, collect artifacts and summarize meeting minutes. Liaison with remediation partners including Issue owner, Issue reviewer, Functional Remediation Coordinator and COE Leadership for scheduling Intake Forum Agenda and documentation preparation until transitioned of oversight to Functional Remediation Coordinator Leader & Scrum Master for new Scrum Intake series Maintain Synchrony’s Remediation Guideline Repository and update/review cadence to ensure that Functional Remediation Coordinators, Remediation COE Leaders, Legal & Compliance, and other teams participating in remediations have access to up to date, approved, and easy to follow guidelines. Provide inputs for the Remediation process PRC/RCSA, Business Continuity, and other evidence process support activities for Remediation Governance. Support cross-functional collaboration sessions such as Project Eagle Working Group and Stakeholder routines, to ensure calibration and timely communication between the Remediation COE, functional SME’s/FRC’s, Compliance, and Finance regarding Remediation process and Governance impact Keep business leaders informed about their remediation actions in the workflow and emerging risks through ongoing communication and escalation. Develop and implement process improvements raised through workflow Enhancement process that ensures the remediation process evolves with the changing risk landscape anchoring to Governance guardrails. Deliver specific remediation project specific details and trends as needed from remediation actions/workflows. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor’s degree and 6+ years of experience in a regulated and matrixed Financial Services organization. In lieu of a degree, 8+ years of experience in a regulated and matrixed Financial Services organization. Solid understanding of the consumer credit lending lifecycle and card programs. Experience communicating with senior levels of management in a regulated environment. Demonstrated process design and change management experience. Desired Characteristics Experience with Compliance and audit engagements Experience as a Functional Remediation Coordinator or have remediation knowledge Knowledge and understanding of relevant legislation, regulations, risk, and policies Proven ability to direct employees across multiple locations and operations and work in a matrix-type organization Strong written communication, presentation, and relationship building skills Strong project planning, tracking, and reporting skills Ability to handle sensitive issues with uncompromising integrity and confidentiality Eligibility Criteria Bachelor’s degree and 6+ years of experience in a regulated and matrixed Financial Services organization. In lieu of a degree, 8+ years of experience in a regulated and matrixed Financial Services organization. Work Timings: 08:00 AM to 05:00 PM (EST) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. Employees at L9+ are eligible to apply. Grade/Level: 11 Job Family Group Information Technology

JOB_POSTING-3-73584-1 Job Description RoleTitle: AVP, Remediation Resources Center and Training Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Resources Center and Training is responsible for driving consistent remediation training and distribution of Remediation knowledge materials including design of robust tipsheets, job aids and remediation learning and development playbooks. This role will work closely with functional partners and SYF subject matter experts, Consultants, and other Remediation Center of Excellence leaders to provide training and access to remediation Toolkit inventory, Risk Academy training and the Remediation COE’s Share Point and Training Portal. Key Responsibilities Partner with other Remediation COE teams and Enterprise subject matter experts to develop and maintain continues robust tipsheets, job aids and playbooks documentation needed to support remediation learning and requirements of the SYF Remediation process. Partner with newly onboarded Functional Remediation Coordinators and Consultants for Remediation wing to wing training Facilitate and conduct Remediation trainings Coordinate refresher trainings for experienced remediation partners and prepare notebooks, simulations, and training agendas for each session Support cross-functional collaboration sessions such as Stakeholder routines, to ensure calibration and timely communication between the Remediation COE, functional SMEs, Compliance, and Finance for learning and development opportunities and presentations. Develop and share creation of executive level, crisp and clear Power Point and dashboard presentations focusing on remediation process activities that bring awareness to Stakeholders and trainees regarding the evolving remediation processes Maintain and secure the Remediation COE Share Point and Training portal ensuring stakeholder access to current remediation tipsheets and guidance documents Research and implement latest learning/training best practices and continuously develop creative, effective programming and delivery methods Create and distribute training surveys and communications seeking participants’ continuous feedback for learning and development improvement enablement and enhancements Accountable for tracking trainee success metrics aligned to post training completion and assignment Facilitates the exchange of best practices, lessons learned, and innovative ideas during a Community of Practice on a quarterly basis for program completed trainees Perform other duties and/or special projects as assigned Qualifications/Requirements Bachelor’s degree and 6+ years of experience in a regulated and matrixed Financial Services organization. In lieu of a degree, 8+ years of experience in a regulated and matrixed Financial Services organization. Solid understanding of the consumer credit lending lifecycle and card programs. Experience developing training plans. Comfortability interacting with senior levels of management and consultants for learning instructions and meeting routines Strong written communication, presentation, adaptability and problem-solving abilities Desired Characteristics Experience as a Functional Remediation Coordinator or have remediation knowledge Experience in training and development Proven ability to direct employees across multiple locations and operations and work in a matrix-type organization Strong project planning, tracking, and reporting skills Ability to handle sensitive issues with uncompromising integrity and confidentiality Three years of training experience is desired for this role Eligibility Criteria Bachelor’s degree and 6+ years of experience in a regulated and matrixed Financial Services organization. In lieu of a degree, 8+ years of experience in a regulated and matrixed Financial Services organization. Work Timings : 08:00 AM to 05:00 PM (EST) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. Employees at L9+ are eligible to apply. Grade/Level: 11 Job Family Group Information Technology

JOB_POSTING-3-73608-1 Job Description Role Title: VP, Remediation Coordination Leader (L12) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/Purpose The VP, Remediation Coordination Leader, is responsible for the end-to-end delivery of all consumer remediations within a specific business function. This role is accountable for building and leading a team of functional remediation coordinators (FRCs), ensuring the effective and timely completion of remediations in accordance with the remediation Policy and procedures. The VP is also responsible for fostering a culture of continuous improvement, leading the function through significant change, ensuring clear and timely communication with all stakeholders, and serving as the first point of escalation for functional stakeholders. This leader is integral to developing and sustaining a best-in-class remediation culture, partnering closely with relevant stakeholders, and continually enhancing the function’s remediation processes. Key Responsibilities Manage and lead a group of Functional Remediation Coordinators (FRCs), responsible for driving the end-to-end management and delivery of all remediation initiatives for the assigned function through to completion. Foster and embed a culture of continuous improvement within the remediation team, regularly evaluating processes, identifying opportunities for enhancement, and implementing best practices. Lead the function through significant change by guiding teams and stakeholders through remediation transformation, promoting resilience, adaptability, and clarity of vision. Thoughtfully assign work and responsibilities to FRCs based on individual expertise, team member availability, and shifting business priorities to ensure effective execution of remediation projects. Ensure stakeholder communication is clear, concise, and timely, providing regular, transparent updates and proactively addressing concerns or questions. Serve as the first point of escalation for functional stakeholders, resolving issues and escalating further as appropriate to ensure swift and effective resolution. Direct and develop a high-performing remediation team representing core areas of the function, fostering collaboration, accountability, and continuous learning. Creatively resolve competing priorities within the function, balancing stakeholder needs with enterprise requirements through diplomacy and sound judgment. Respond to senior-level and governance-related escalations within the function, serving as a trusted liaison between the function and enterprise remediation leadership. Collaborate closely with other Functional Remediation Coordinators, sharing knowledge and aligning on cross-functional initiatives. Contribute to the overall remediation strategy and continuous improvement, ensuring functional approaches to support organizational goals. Required Skills/Knowledge Bachelor’s degree with 10+ years of experience in business management, Operations, or financial industry or In lieu of a degree 12+ years of relevant work experience. 5+ years of managing remediations or project management experience or leading large strategic initiatives and transformative projects. Proven ability to lead highly complex projects. 5+ years of team leading experience. 3+ years of experience in a heavily regulated financial services environment Flexibility to be available for in-person engagement activities like business or team meetings, hosting round tables and remote events as needed. Desired Skills/Knowledge Demonstrated success in leading cross-functional teams Strong knowledge and experience in the Banking industry Understanding of Credit business systems & processes Experience with control & risk frameworks Ability to deal with complexity and ambiguity and help teams set direction and resolve conflicts Action and detail oriented, excellent organization and prioritization skills Strong communication and presentation skills, with the ability to interact at all levels with both internal and external stakeholders Strong leadership and influencing skills Demonstrated ability to work with third party vendors and solution providers Eligibility Criteria Bachelor’s degree with 10+ years of experience in business management, Operations, or financial industry or In lieu of a degree 12+ years of relevant work experience. Work Timings The working window for this role would be between 8:00 AM Eastern Time – 5:00 PM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format Must not be any corrective action plan (Formal/Final Formal) L10+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. Employees at L10+ can apply for this opportunity. Grade/Level: 12 Job Family Group Credit

JOB_POSTING-3-73616-1 Job Description Role Title: AVP, Remediation Scrum Master (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Scrum Master will play a crucial role in championing Synchrony’s adoption of the Remediation Policy. This individual will lead daily scrum meetings with Functional Remediation Coordinators (FRCs) and Senior Functional Remediation Coordinators (SFRCs), leveraging Agile coaching methodologies and expertise in Agile status reporting to facilitate organizational transformation. The Scrum Master will guide and challenge FRCs and SFRCs to effectively manage remediation projects, ensuring tasks and activities are executed efficiently and transparently. This role differs from a typical technology-focused Scrum Master, Kanban, Release Train, or Product Management position. Instead, it is oriented towards driving the completion of key activities and milestones, with an emphasis on applying Agile best practices to increase the quality and pace of work, as well as the performance of individual POD participants. Key Responsibilities Assigned and responsible for multiple functional PODs (Daily Sync)of resources working on a specific portfolio of customer remediation projects (Example: Servicing/Collections/Credit) to ensure execution rigor & timely completion of assign Remediations and Proactively identify and work to eliminate impediments. Always be incorporating a proactive and accountable mindset to drive increased quality and velocity. Leverage Agile framework in a Daily Sync format and have a standard set time, daily, morning EST, for 30-90 minutes that ensures all stakeholders (Analytics, 2nd LoD, Process Owners) are effectively collaborating on Remediation strategies & milestones. Facilitate POD/Scrum behavioural management and champions/coaches team operating mechanics/behaviour related to Agile practices and Remediation Policy requirements. Ability to help FRCs with their work by asking questions to help break down obstacles. Uses critical thinking skills and effective challenge to help direct the FRCs. Provides early warning of at-risk Remediations, ensures plans are developed to address at-risk items and get back on track, and drives contingency planning for escalated Remediations Drive POD-level delivery transparency through coaching, milestone tracking, delivery board reporting, and escalation management supporting project/program/POD health. Support portfolio insights and intelligence through analyzing remediation metrics, KPIs, WIP metrics to inform senior stakeholders and portfolio management. Demonstrate expert Scrum Master coaching practices to develop and improve the performance of POD participants. Ensures all Statement of Record and reporting are updated. Accountable for data integrity of all information in the workflow statement of record. Ensures PODs and the assigned portfolios meet and support KPIs of the remediation portfolio through exceptional Sprint management. Accountable for improving/maturing the POD model through partnership with team Scum Masters. Required Skills/Knowledge Bachelors degree or 5 years of experience within Financial Services or an Agile environment. 2 years or more experience in leading projects and/or teams and proactively following up with stakeholders by providing clear communication. Scrum Master certification. SAFe Certified and/or PMI-ACP Certified Microsoft Office proficiency: SharePoint, Excel, PowerPoint, Word, Outlook, Teams. High level of commitment, initiative, vision, and enthusiasm. Ability to collaborate effectively using Microsoft Teams, Outlook OneNote, and OneDrive. Demonstrated interpersonal skills that resulted in improved team performance. Excellent and concise communication skills. Desired Skills/Knowledge Bachelors degree in Data Analytics, Business, Project Management, or similar and/or 10 years of project management or business process experience in Financial Services. Expert communication skills. Ability to influence in a matrix organization. Five years SAFeESAFe Scrum Master experience and/or Agile Practitioner experience. Facilitator experience, Professional Learning & Development live training / coaching / facilitation experience. SYF Operations and Process experience. Exhibit a deep problem-solving acumen. Ability to work cross-functionally with our internal and external resources. Data analytics and insight capabilities. Ability to work independently and with others. Excellent organization, prioritization, and time management skills. Working in an Agile environment is a plus, but a strong willingness to learn and adapt to new technologies is equally valued. Eligibility Criteria Bachelors degree or 5 years of experience within Financial Services or an Agile environment. 2 years or more experience in leading projects and/or teams and proactively following up with stakeholders by providing clear communication. Scrum Master certification. SAFe Certified and/or PMI-ACP Certified Work Timings 7:00- 4:00 PM EST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group Information Technology

JOB_POSTING-3-73615-1 Job Description Role Title: AVP, Remediation Documentation Controls (L10) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/ Purpose In the AVP, Documentation Controls position for the Remediation COE you will be responsible for collaborating with a team that includes process, risk, analytic, and transactional testing SMEs to perform testing in key controls across the remediation life cycle. This team will engage with functional remediation coordinators, remediation analyst, issue owners, compliance partners, along with various levels of leadership to support the success and accuracy of timely remediation actions completing. You will assist in certifying impacted populations, validate execution actions, drive reporting development, and perform various projects in support of the overall process health. To be successful in this role, you will need significant people and process skills, with ability to communicate complex ideas and issues in simple terms stakeholders and COE Leaders, cross-functional stakeholders, and often functional leaders. You will also need to have a deep cross-functional understanding of business processes along with prior control and/or audit exposure. Key Responsibilities Support key control efforts to ensure remediation accuracy and timeliness. These efforts may include assisting with path and scope accuracy, clarifying business requirements, assisting with the review documentation, supporting transactional testing, monitoring progress, and regularly communicating updates to key stakeholders to ensure timely closure. Work with a dedicated team focused on ensuring remediation actions and relative analytic efforts are clearly documented and provide proper risk mitigation for the entire business and our customers. Effectively document control activities to include scope of testing and process changes. Perform controlled testing on remediations focused on identifying risks, assist in investigation, solutioning, and escalation to ensure efficient and effective resolution. Maintain working knowledge of data warehouses, Business Portfolios, L2 and L3 Processes, Compliance, and regulatory changes with a clear understanding of audit requirements for internal and external testing. Provide guidance and support to the project team and key stakeholders to drive efficiency for the control reviews. Manage projects vital to a strong control environment through control reporting focused on targeting inefficiencies and process gaps, while driving timely, agile results that effectively mitigate risks. Maintain a clear understanding of regulatory and audit requirements for internal and external testing. Support internal and external audit activities as needed. Reduce manual work, improve consistency, and provide more timely insights through analytics and automation-based solutions. Perform other duties and/or special projects as assigned. Required Skills/Knowledge Bachelor's degree in any discipline with Minimum 4+ years of relevant work experience in financial service industry or in lieu of a degree 6+ years of relevant work experience in financial service industry. 1+ years of experience in working with Issue Management, Remediation, Risk, Compliance, and/or Audit. Proficiency in all Microsoft programs including Word, Excel, Outlook, OneNote, and PowerPoint. Strong working knowledge of business systems (Fiserv, DM10, Vision+, GECOM, Consumer Bank, and/or Allegro platform) Strong written and verbal communication skills with ability to independently present explanations of complex subjects to senior management and business stakeholders Must be able to work within tight deadlines, prioritize workload, and work well independently. Able to work hours that compliment US work hours Desired Skills/Knowledge Big-picture understanding of processes and framework with the ability to work across functions and teams for unified resolution of remediations and projects. Ability to work on multiple projects simultaneously with varying complexity and length while establishing priorities and coordinating work cross-functionally. Ability to communicate with business and technical stakeholders using strong written communication and presentation skills. Ability to identify risk and perform root cause analysis to drive a solution-oriented environment. Excellent influencing, interpersonal and communication skills. Familiar with CFPB, OCC, and other regulatory agencies, rules, and regulations Ability to make decisions based on quantitative analysis and creative thinking. Ability to manage sensitive issues with uncompromising integrity and confidentiality. Strong initiative-taker balanced with desire to achieve team goals. Eligibility Criteria Bachelor's degree in any discipline with Minimum 4+ years of relevant work experience in financial service industry or in lieu of a degree 6+ years of relevant work experience in financial service industry. 1+ years of experience in working with Issue Management, Remediation, Risk, Compliance, and/or Audit. Work Timings 8am to 5pm For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, LPP) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L08+ Employees can apply Grade/Level: 10 Job Family Group Information Technology

JOB_POSTING-3-73601-1 Job Description Role Titl e :VP, Consumer Remediation Scrum Master Leader (L12) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose The VP, Consumer Remediation Scrum Master Leader will lead the transformation of the Remediation team into an Agile Framework. This leader will orchestrate and manage the daily tactical work of the broader Functional Remediation Coordinators (FRCs) through oversight of Scrum Masters and daily Pods. The role will ensure timely execution of all assigned remediations and escalation of remediations with schedule or quality risk. Key Responsibilities Accountable for portfolio level reporting that provides transparency on the status of individual remediations and aggregated metrics. Develops KPIs and KRIs that demonstrate the health of the Remediation portfolio, working closely with the reporting team to produce ongoing health reporting. . Responsible for quality metrics and identification of trends related to findings in Certification/Validation. Develops response plan to prevent future findings. Monitors the effectiveness of Pods within Tech Ops and provides feedback on the performance of Scrum Masters. Identifies at-risk remediations, ensures effective recovery plan are developed and implemented to address issues. Incorporates Agile principals into the standard operating procedures of the Tech Ops FRC team. Ensures timely assignment of Remediations to Pods and efficient flow of Remediation between sprints. Develops contingency plans for Scrum Masters / FRCs to ensure Remediation velocity continues when resources are unavailable for assignments (i.e. vacations). Drives continuous improvement of both FRCs and Scrum Masters by identifying improvements and cascading into Pods. Builds effective relationships with members of the Remediation community to create champions for the team, ensure Pod performance, and identify advocates that will overcome obstacles. Provide feedback to the Remediation Leader on the performance of the Pods, the strategic roadmap for Agile adoption, and the overall maturity of the Remediation program Qualifications/Requirements Bachelor’s degree or 5 years of experience within Financial Services working in an Agile environment with 10+ years’ work experience in Financial Services and in lieu of degree 12+ years’ work experience in Financial Services Scrum Master certification. 5 years or more experience leading in an Agile environment. Microsoft Office proficiency: SharePoint, Excel, PowerPoint, Word, Outlook, Teams. High level of commitment, initiative, vision, and enthusiasm. Expert relationship builder who expertly collaborates through verbal and written communication utilizing Microsoft Teams, Outlook OneNote, and OneDrive in a global matrixed environment. Demonstrated interpersonal skills that resulted in improved team performance. Demonstrated leadership with global teams. Desired Characteristics SAFEe Scrum Master Certified or SAFe Agilist, PMI-ACP. PMP Certification. Demonstrated experience presenting and consulting with Senior Leadership at the executive level. Financial Services Operations and Process experience. Exhibit a deep problem-solving acumen. Ability to work cross-functionally with our internal and external resources. Data analytics and insight capabilities. Ability to work independently and with others. Excellent organization, prioritization, and time management skills. Demonstrated experience maturing a project management/Agile environment and experience learning and adapting to new technologies is equally valued. Demonstrated ability building highly effective teams during high ambiguity. Eligibility criteria Bachelor’s degree or 5 years of experience within Financial Services working in an Agile environment with 10+ years’ work experience in Financial Services and in lieu of degree 12+ years’ work experience in Financial Services Working Hours : 7:00 AM to 4:00 PM EST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal) L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L10+ Employees can apply Grade/Level: 12 Job Family Group Information Technology

JOB_POSTING-3-73581-1 Job Description Role Title : VP, Remediation Initiatives Leader (L12) Position Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose TheVP, Remediation Initiatives Leader is responsible for overseeing and coordinating strategic initiatives across all aspects of consumer remediation. This includes driving process improvement, managing issue resolution, and ensuring compliance with regulatory requirements. The role works collaboratively across departments to implement effective remediation solutions, promote transparency, and enable timely, accurate outcomes for consumers. Key Responsibilities Oversee key initiatives within the consumer remediation space, including process improvement projects, issue resolution, implementation of regulatory requirements, and other critical remediation activities. Coordinate cross-functional teams and stakeholders to ensure consistent execution and alignment throughout remediation projects. Monitor project progress, proactively identify risks or barriers, and escalate issues to leadership as needed. Track and report key performance and risk indicators, providing actionable insights to improve remediation effectiveness and transparency. Lead and facilitate meetings, working groups, and forums to drive alignment, monitor progress, and gather feedback across stakeholders. Develop and deliver materials—such as presentations and dashboards—that convey clear, compelling messages and support effective decision-making. Promote an environment of continuous improvement by identifying gaps, proposing solutions, and driving transformative change across remediation operations. Ensure all remediation initiatives adhere to internal policies, industry best practices, and regulatory obligations. Support the development and delivery of training and enablement materials to empower teams and strengthen remediation processes. Required Qualifications 5+ Years of Bachelor’s degree in Business, Operations, Project Management, or a related field or in lieu of a degree 7+ Years of experience in Business, Operations, Project Management. 5+ years of experience in project management, remediation, risk management, or process improvement, within a regulated industry. Strong organizational, communication, and stakeholder management skills. Demonstrated experience leading cross-functional projects and process improvement initiatives. Ability to develop clear, impactful materials for diverse audiences, including executive leadership and regulators. Desired Qualifications Innovative and creative when confronted with challenges; skilled at identifying root causes and developing effective solutions. Agile in navigating shifting priorities and able to manage multiple projects in a dynamic environment. Comfortable interpreting data, identifying trends, and making data-driven decisions. Eligibility criteria 5+ Years of Bachelor’s degree in Business, Operations, Project Management, or a related field or in lieu of a degree 7+ Years of experience in Business, Operations, Project Management. Working Hours : 8:30 AM to 5:00 PM EST (6PM to 2:30 AM IST) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal) L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L10+ Employees can apply Grade/Level: 12 Job Family Group Information Technology

JOB_POSTING-3-73607-1 Job Description Role Title : AVP, Remediation Documentation Controls (L10) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/ Purpose In the AVP, Documentation Controls position for the Remediation COE you will be responsible for collaborating with a team that includes process, risk, analytic, and transactional testing SMEs to perform testing in key controls across the remediation life cycle. This team will engage with functional remediation coordinators, remediation analyst, issue owners, compliance partners, along with various levels of leadership to support the success and accuracy of timely remediation actions completing. You will assist in certifying impacted populations, validate execution actions, drive reporting development, and perform various projects in support of the overall process health. To be successful in this role, you will need significant people and process skills, with ability to communicate complex ideas and issues in simple terms stakeholders and COE Leaders, cross-functional stakeholders, and often functional leaders. You will also need to have a deep cross-functional understanding of business processes along with prior control and/or audit exposure. Essential Responsibilities Support key control efforts to ensure remediation accuracy and timeliness. These efforts may include assisting with path and scope accuracy, clarifying business requirements, assisting with the review documentation, supporting transactional testing, monitoring progress, and regularly communicating updates to key stakeholders to ensure timely closure. Work with a dedicated team focused on ensuring remediation actions and relative analytic efforts are clearly documented and provide proper risk mitigation for the entire business and our customers. Effectively document control activities to include scope of testing and process changes. Perform controlled testing on remediations focused on identifying risks, assist in investigation, solutioning, and escalation to ensure efficient and effective resolution. Maintain working knowledge of data warehouses, Business Portfolios, L2 and L3 Processes, Compliance, and regulatory changes with a clear understanding of audit requirements for internal and external testing. Provide guidance and support to the project team and key stakeholders to drive efficiency for the control reviews. Manage projects vital to a strong control environment through control reporting focused on targeting inefficiencies and process gaps, while driving timely, agile results that effectively mitigate risks. Maintain a clear understanding of regulatory and audit requirements for internal and external testing. Support internal and external audit activities as needed. Reduce manual work, improve consistency, and provide more timely insights through analytics and automation-based solutions. Perform other duties and/or special projects as assigned. Qualifications/ Requirements Bachelor's degree in any discipline with Minimum 4+ years of relevant work experience in financial service industry or in lieu of a degree 6+ years of relevant work experience in financial service industry. 1+ years of experience in working with Issue Management, Remediation, Risk, Compliance, and/or Audit. Proficiency in all Microsoft programs including Word, Excel, Outlook, OneNote, and PowerPoint. Strong working knowledge of business systems (Fiserv, DM10, Vision+, GECOM, Consumer Bank, and/or Allegro platform) Strong written and verbal communication skills with ability to independently present explanations of complex subjects to senior management and business stakeholders Must be able to work within tight deadlines, prioritize workload, and work well independently. Desired Characteristics Big-picture understanding of processes and framework with the ability to work across functions and teams for unified resolution of remediations and projects. Ability to work on multiple projects simultaneously with varying complexity and length while establishing priorities and coordinating work cross-functionally. Ability to communicate with business and technical stakeholders using strong written communication and presentation skills. Ability to identify risk and perform root cause analysis to drive a solution-oriented environment. Excellent influencing, interpersonal and communication skills. Familiar with CFPB, OCC, and other regulatory agencies, rules, and regulations Ability to make decisions based on quantitative analysis and creative thinking. Ability to manage sensitive issues with uncompromising integrity and confidentiality. Strong initiative-taker balanced with desire to achieve team goals. Eligibility Criteria Bachelor's degree in any discipline with Minimum 4+ years of relevant work experience in financial service industry or in lieu of a degree 6+ years of relevant work experience in financial service industry. Work Timings: 8AM to 5 PM EST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L8+ employees can apply. Grade/Level: 10 Job Family Group Information Technology

JOB_POSTING-3-73617-1 Job Description Role Title: VP, Remediation Coordination Leader (L12) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose The VP, Remediation Coordination Leader, is responsible for the end-to-end delivery of all consumer remediations within a specific business function. This role is accountable for building and leading a team of functional remediation coordinators (FRCs), ensuring the effective and timely completion of remediations in accordance with the remediation Policy and procedures. The VP is also responsible for fostering a culture of continuous improvement, leading the function through significant change, ensuring clear and timely communication with all stakeholders, and serving as the first point of escalation for functional stakeholders. This leader is integral to developing and sustaining a best-in-class remediation culture, partnering closely with relevant stakeholders, and continually enhancing the function’s remediation processes. Key Responsibilities: Manage and lead a group of Functional Remediation Coordinators (FRCs), responsible for driving the end-to-end management and delivery of all remediation initiatives for the assigned function through to completion. Foster and embed a culture of continuous improvement within the remediation team, regularly evaluating processes, identifying opportunities for enhancement, and implementing best practices. Lead the function through significant change by guiding teams and stakeholders through remediation transformation, promoting resilience, adaptability, and clarity of vision. Thoughtfully assign work and responsibilities to FRCs based on individual expertise, team member availability, and shifting business priorities to ensure effective execution of remediation projects. Ensure stakeholder communication is clear, concise, and timely, providing regular, transparent updates and proactively addressing concerns or questions. Serve as the first point of escalation for functional stakeholders, resolving issues and escalating further as appropriate to ensure swift and effective resolution. Direct and develop a high-performing remediation team representing core areas of the function, fostering collaboration, accountability, and continuous learning. Creatively resolve competing priorities within the function, balancing stakeholder needs with enterprise requirements through diplomacy and sound judgment. Respond to senior-level and governance-related escalations within the function, serving as a trusted liaison between the function and enterprise remediation leadership. Collaborate closely with other Functional Remediation Coordinators, sharing knowledge and aligning on cross-functional initiatives. Contribute to the overall remediation strategy and continuous improvement, ensuring functional approaches to support organizational goals. Required Skills/Knowledge Bachelor's degree in business management, Operations, or related discipline with 4+ years of consumer servicing leadership experience; in lieu of degree, minimum of 7+ years of experience in financial services 2+ years of experience leading large strategic initiatives and transformative projects 3+ years of experience in a heavily regulated financial services environment Flexibility to be available for in-person engagement activities like business or team meetings, hosting round tables and remote events as needed. Desired Skills/Knowledge Demonstrated success in leading cross-functional teams Strong knowledge and experience in the Banking industry Experience with control & risk frameworks Ability to deal with complexity and ambiguity and help teams set direction and resolve conflicts Action and detail oriented, excellent organization and prioritization skills Strong communication and presentation skills, with the ability to interact at all levels with both internal and external stakeholders Strong leadership and influencing skills Demonstrated ability to work with third party vendors and solution providers Eligibility Criteria Bachelor's degree in business management, Operations, or related discipline with 4+ years of consumer servicing leadership experience; in lieu of degree, minimum of 7+ years of experience in financial services 2+ years of experience leading large strategic initiatives and transformative projects 3+ years of experience in a heavily regulated financial services environment Flexibility to be available for in-person engagement activities like business or team meetings, hosting round tables and remote events as needed. Work Timings 7:00- 4:00 PM EST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal LPP) L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L10+ Employees can apply Grade/Level: 12 Job Family Group Information Technology