58 Control Tower Jobs - Page 3

JD Control Tower Monitor end-to-end last mile operations (delivery attempts, RTOs, NDRs, Pendency etc.) through control tower dashboards. Ensure real-time visibility of shipment status across all delivery partners and Regions. Track SLA adherence and take immediate action to prevent service breaches. Identify and resolve delivery exceptions proactively (e.g., undelivered shipments, fake OFDs, delay reasons). Analyse performance metrics such as delivery success rate, fake delivery attempt rate, RTO %, and on-time delivery. Share daily/weekly MIS and reports with actionable insights. Identify operational gaps and suggest process improvements for better service quality. Conduct root cause analysis (RCA) for recurring failures or low-performance regions. Coordinate with internal and external teams to ensure seamless execution.

Role & responsibilities What youll do: Lead the end-to-end Large & Furniture Control Tower Charter for the Zone. Own the end-to-end NPS/Planning/Metrics/Expansion charter, as a measure of experience for all users and enable generation of actionable key insights on a continuous basis for the same. Defining key objective parameters to measure the user experience. Create systems to set ambitious goals and achieve them Identify the key touch points across all users' lifecycles and work towards improving the overall experience. Drive quick improvements for positive impact as well as long term improvement across parameters. Influence and co-own the product roadmap for betterment of the Customer experience Create and implement SOPs for most effective and efficient resolution of user issues in a structural manner Develop strategy to make Flipkart Customer experience as the Key Differentiating Factor among the competitors Partner with cross functional teams to identify areas of operational improvement and drive best practices for the same. Work closely with the Business stakeholders to drive solutions from a business capability, operations, technology and process standpoint. Partner with cross functional teams to help define operational processes, help measure adherence, provide feedback and course correction solutions to the Ops team. Prepare Master plan and Drive 5S implementation across all Hubs. Liaison with the key stakeholders like Operations/Procurement/Last mile /Middle mile operation team etc. Communicate product/process needs and work with the product/tech team to deliver on them on an ongoing basis. Hire and build a motivated dynamic team constantly driving the metrics for consumer delight and Operational Excellence What you’ll need: Graduate in Engineering/Operations Research/ Supply Chain Management domain is preferred Tech savvy, Problem solving, data-driven decision-making ability through the stakeholders Adaptability towards change management, Sound presentation/communication skills Knowledge of principles, methodology and practices of Research and Data Collection Background in use of Analytics in Business Decision Making, Process Improvement and Optimization Ability to negotiate and sustain networking relationships with internal and external stakeholders Entrepreneurial DNA and ability to challenge the status quo using data driven problem solving skills. Preferred candidate profile Graduate in Engineering/Operations Research/ Supply Chain Management domain is preferred Tech savvy, Problem solving, data-driven decision-making ability through the stakeholders Adaptability towards change management, Sound presentation/communication skills Knowledge of principles, methodology and practices of Research and Data Collection Background in use of Analytics in Business Decision Making, Process Improvement and Optimization Ability to negotiate and sustain networking relationships with internal and external stakeholders Entrepreneurial DNA and ability to challenge the status quo using data driven problem solving skills.

Purpose of the Position : Freight Costs, Efficient Transportation Models & Control Tower. Monitor and develop distribution metrics of all channels/lines of business. Implementation of effective logistics & improve efficiency on cost and savings parameters. Drive the productivity and savings agenda in primary freight & secondary freight. Work with the central supply chain planning team to ensure service levels and LFR and QFR. Role & responsibilities Oversee the transportation of frozen and chilled goods nationally. Identify and implement cost-saving opportunities in the cold chain logistics Ensure compliance with temperature control and another regulatory requirements Drive productivity and efficiency parameters for TRAILER transportation from factories to ports. Monitor and improve transportation efficiency across the network. Develop and implement strategies to enhance freight and transportation efficiency. Build and implement processes for primary and secondary transportation for domestic movements for frozen, chilled, and dry movement. Develop standard operating procedures (SOPs) for transportation activities. Monitor vehicle performance and implement strategies to optimize utilization. Manage all transportation-related bills and payments & ensure timely and accurate processing of transportation invoices and payments Interested candidates can share their CV at nibhosale@allana.com

Strong background in IT infrastructure, cloud platforms (AWS/Azure/GCP) & cybersecurity Exp -deploying AI/ML models & data analytics solutions Exp in logistics tech, including WMS, TMS & ERP integrations Logistics, Supply Chain, Tech-driven Solutions Required Candidate profile Proven ability to lead digital transformation projects with measurable business impact Good Exp of logistics technologies TMS, WMS, route optimization, fleet tracking etc Digital Strategy & Roadmap

We are searching for talented individuals for the role of AWS Cloud Admin. Come join us!! Location: Kolkata & Mumbai Role & Responsibilities: Manage AWS environments (EC2, S3, VPC, RDS, and more). Oversee VPC, cloud security, and AWS tools (CloudFormation, CloudWatch, IAM). Troubleshoot AWS infrastructure and network issues. Handle cloud migrations , disaster recovery, and backup strategies. Create and maintain technical documentation and SOPs. Work with cloud security services like WAF and Guard Duty. What we expect: AWS Certified SysOps Administrator Associate certification is a must. Expert-level knowledge of AWS Control Tower, Landing Zone, and CloudFormation. Ability to troubleshoot infrastructure, network, and OS issues in AWS. Strong communication skills to articulate cloud solutions to management and stakeholders. Note: we are organizing a campus drive at Vikhroli, Mumbai on 31st May 2025, those who can attend kindly apply or share your resumes at rubinas@godrej.com

Monitor errors and warnings Proactively raise investigations/claims with carriers via CSS/carriers portal Highlight issues with harmonization, integration & T&T Collaborate with CSMs, IT and carrier management teams Create reports/analyse data Bring new ideas and insights for control tower & PBI Create/update instructions in Confluence Support Control Tower trainings and materials

Core Responsibilities Track all Nurture metrics impacting supply chain health. Set up and streamline processes across all assets to ensure reliability. Act as the primary liaison between Operations and Central Stakeholders. Handle ad hoc disruptions/breakdowns and ensure timely internal/external communication. Plan and manage volume spikes using predefined or newly identified levers. Ensure asset operations assurance through close monitoring, stakeholder management, and effective playbook design. Monitor and pull scorecard metrics with preliminary RCA for Nurture operations. Share weekly summaries for POC and pilot shipments across all clients. Conduct deep dives on recurring issues to implement systemic solutions. Review and improve processes across all Control Tower (CT) touchpoints. Provide product improvement suggestions from CTs perspective after concerned stakeholder consultation. Activate preset or new levers during disruptions (tech/internal/external issues). Monitor shipment flow, delays, cut-off misses, functional breaches, and potential risks. Drive initiatives that enhance service levels, speed, reliability, and experience across Nurture’s Product, Tech, Design, and Ops teams. SCM Resolution Responsibilities Be the single point of contact for SCM & internal stakeholder E2E order resolutions. Recognize and identify issues, deploy appropriate resources, manage status, and drive resolutions. Coordinate and resolve pan-India operational issues. Monitor task completion and ensure timely data submissions. Ensure alignment with all stakeholders for timely issue resolution and high service standards. Investigate and close incidents, accidents, and non-conformities with appropriate documentation. Share on-ground feedback with leadership, recommending changes for operational improvement. Tech/System Responsibilities Manage and resolve SAP/tech system issues by coordinating with end-users, S&D, Commercial, Product, and Engineering teams. Conduct RCAs for system performance issues and contribute to product roadmap improvements. Lead cross-functional collaborations to develop robust processes. Design and deploy functional software/automation/digitization solutions. Create and manage Business Requirement Documents (BRD). Coordinate with functional and development teams to meet project deadlines, create a program charter tracking the statuses of all requirements. Create test scenarios and participate in application testing/deployment (SAP/WMS/TMS/P2P). Identify and implement operational dashboards and analytical reports. Publish weekly summaries highlighting top issues, deployed fixes, and their operational impact. Coordinate with service providers and tech/product partners for project execution and roadmap implementation. Requirements & Qualifications Graduate/Postgraduate with 5+ years in SCM Issue Resolution & Product (retail, ecommerce, food value chain, B2B/B2C ecosystems). Proven skills in RCA and problem-solving. Familiarity with SAP and warehouse management systems. Team management. Skills & Attributes Strong people management and analytical skills. Excellent problem-solving ability with a focus on practical solutions. Goal-oriented with high standards and clear objective setting. Excellent verbal and written communication. Resilient, assertive, and eager to learn. Working on weekends to support the BAU & Sale Days.

Job Responsibilities: Identifying problems across the business that can be solved using data and analytics. Analyse and interpret information to improve business efficiency and effectiveness by identifying trends and benchmarks. Work closely with the operations teams to define KPI and Performance Metrics. Communicating analyses in a way that business managers' Leadership Team can easily understand. Core Competencies: Strong arithmetic and logic skills Able to understand the business problem statement and how to link it with data. Proficiency in using Excel for Advanced Analytics. Ability to work with big data A self-starter- Can drive projects with minimal guidance. Ability to multi-task and deliver on a diverse range of requirements Strong Communication skills Qualifications Undergraduate degree in either Engg, Maths or Business. 1+ years of relevant experience in Business Analysis in Supply Chain.