Operations Specialist Tata Consultancy Services

5.0 - 10.0 years

15 - 30 Lacs

bengaluru

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Operations Specialist Experience Range: 05 - 10 years Location: Bengaluru, India Key Responsibilities: Technical Support & Troubleshooting Expertise in deployment, configuration, maintenance, monitoring, troubleshooting, standards and best practices of the following collaboration tools: Appspace, Cisco Room OS and Control Hub, Creston XIO, Exchange, Microsoft Teams Room and Admin Center, Pexip, Vyopta. Knowledge or understanding of managing, configuration and problem solving of the following: Crestron programming, Dante audio, Sennheiser audio, ServiceNow. Maintain and optimize backend software solutions for AV and video conferencing platforms, ensuring high availability and performance acro...

Posted 1 month ago

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Consulting UC Engineer- Webex CC & Calling Staffice Global

5.0 - 10.0 years

7 - 14 Lacs

Bengaluru

Work from Office

Role & responsibilities Lead the design, implementation, and troubleshooting of Webex Calling and Webex CC environments. Provide Level 3 escalation support for complex UC and contact center incidents. Work with Cisco TAC, partners, and internal teams to resolve technical issues. Manage user provisioning, number management, auto attendants, hunt groups, call queues, etc., in Webex Control Hub. Configure and support SIP trunks, local gateways, and dial plans across global sites. Integrate Webex CC with CRMs (e.g., Salesforce, Zendesk), and third-party platforms as needed. Optimize call flows, IVRs, routing strategies, and analyze call reporting/analytics. Implement and maintain monitoring tool...

Posted 4 months ago

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