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Selections HR Services Private Limited logo
Quality Analyst - Banking Process Selections HR Services Private Limited

2.0 - 4.0 years

0 Lacs

pune, maharashtra, india

On-site

Role Overview We are looking for an experienced Quality Analyst with strong exposure to banking customer support processes (voice + non-voice). The role involves monitoring interactions, identifying gaps, driving process excellence, and ensuring compliance with bank policies, service standards, and regulatory guidelines. Key Responsibilities Conduct call audits, email/chat evaluations, and case reviews for the blended customer support team. Ensure adherence to quality parameters, compliance guidelines, and standard operating procedures. Identify error trends, process gaps, and training needs through data-driven insights. Provide timely feedback, coaching, and performance improvement guidance...

Posted 2 days ago

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