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3.0 years

0 Lacs

chennai, tamil nadu, india

On-site

Requisition Number: 19053 Contract Type: Permanent Location(s): Chennai, IN Administrator, Service Management Platform Role Description Summary The position is responsible for the operational support of our ServiceNow environment. This includes, but is not limited to, the 2nd level handling of Incidents, fulfilling Service Requests, coordinating Change Requests, creation of reports and dashboards, user and group management, as well as development activities. As the administrator in our team, you will work closely with our Analysts and Senior Developers, as well as directly with our end users. Besides the technical responsibilities, you will also be responsible for the creation and maintenance of the team’s Knowledge Base articles, the creation of Standard Operation Procedures (SOPs) and the monitoring of our dashboards and KPIs. Primary Responsibilities / Key Result Areas  Coordinate the daily operational activities related to Service Request fulfillment and Incident resolution. This includes the Fulfilment of Service Requests Resolution of 1st and 2nd level Incidents Coordination of 3rd level Incidents with our internal development team Coordination of escalations to ServiceNow support via ServiceNow Support (former HI) self-service portal Coordination of Change Requests & weekly releases  Be in direct contact with our end users to drive quick Incident resolution and request fulfillment  Document Standard Operation Procedures, Known Error Articles and user guides  Create dashboards and reports and support users in creating their own dashboards and reports  Maintain the users, groups and roles on our two ServiceNow instances  Deploy the team’s implementations on the production instance in the weekly release window  Develop high quality solutions on the ServiceNow platforms, considering ITIL and ServiceNow best practices  Create test plans for implemented solutions as required  Maintain assigned user stories as per the team’s delivery process  Execute administrative and development activities, as well as other tasks, on all our ServiceNow platforms  Ensure timely completion of tasks and provide effective management status updates  Maintain and monitor the team’s operational dashboards and escalate issues as appropriate  Perform Other Tasks As Required COMPETENCIES  Operational and user experience focused mindset  Excellent logical and analytical thinking, able to exchange ideas and information effectively  Ability to work independently and build effective interpersonal relationships with all stakeholders  Results oriented with a pragmatic service delivery approach  Ability to work in a rapidly changing environment under tight timelines  Detail oriented with a proven ability to self-motivate and follow-through on tasks  Great written and verbal communication skills  Ability to work in globally distributed and interdisciplinary teams Qualifications & Experience  3+ years of proven working experience in a similar position  ServiceNow certifications are considered an asset  Proven work experience with ServiceNow ITSM, CSM, FSM or HRSD modules  Basic knowledge of the agile development methodology and ITSM processes SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. For more information on SES, click here.

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2.0 years

0 Lacs

gurgaon, haryana, india

On-site

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Job Title: Technology RecruiterExperience: Minimum 1–2 yearsLocation: [Chennai]Employment Type: [Contract]Job Summary:We are seeking a dynamic and results-driven Technology Recruiter to join our team. The ideal candidate will have 1–2 years of experience in sourcing and recruiting across various verticals, managing end-to-end recruitment processes, and leveraging multiple sourcing channels. This role requires expertise in talent acquisition, stakeholder management, and familiarity with Applicant Tracking Systems (ATS).Key Responsibilities:End-to-End Recruitment: Handle the entire recruitment process, including sourcing, screening, interviewing, salary negotiation, and offer roll-out.Talent Sourcing: Utilize various sourcing channels such as Naukri, LinkedIn, and other job portals to identify and attract top talent.Applicant Tracking System (ATS): Work efficiently with ATS to manage and streamline recruitment workflows.Niche Hiring: Manage hiring for specialized verticals, including BPM Low Code, Appian and other Technology niche skills.Stakeholder Management: Collaborate closely with hiring managers, HR teams, and business leaders to ensure seamless recruitment operations.Candidate Engagement: Build and maintain strong relationships with candidates to ensure a positive experience throughout the hiring process.Reporting & Analytics: Maintain accurate records of recruitment activities and generate regular reports to track progress and effectiveness.Recruitment Tools: Hands-on experience with ATS and sourcing portals like Naukri, LinkedIn, and other platforms.Communication & Interpersonal Skills: Strong verbal and written communication abilities, with excellent stakeholder management skills.Negotiation Skills: Proven ability to conduct salary negotiations effectively. Qualifications Graduate

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0 years

0 Lacs

mumbai metropolitan region

On-site

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description To provide administrative support to Procurement buyers handling various categories. To fill checklist for the PO creation and check the Procurement compliance To create PO in oracle system and circulate the same to vendor To float RFQ with vendors, create cost comparative. Co-ordinate with Category Managers for any compliance related issues. To raise tickets in the system for vendor creation and site extension for various requests received from Procurement team members. Maintaining database in the system Updating contract database To support team for scanning of contracts/POs etc. Specifications: Graduate / Post Graduate degree Ability to handle highly sensitive and confidential information. Strong organizational prioritization skills, attention to details. Strong communication skills, written and verbal, proficiency in English is a must. Strong Computer skills and ability to learn all programs. Ability to work in a team environment and maintain a pleasant disposition. Ability to handle simultaneous assignments and work independently and efficiently. Qualifications Graduate

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0 years

0 Lacs

bap, rajasthan, india

On-site

Company Overview Quantified Energy (QE) is a solar software company spun off from the Solar Energy Research Institute of Singapore (SERIS) at the National University of Singapore (NUS). We specialize in AI-driven automation and analytics to support solar asset management. Our flagship solution is autonomous drone electroluminescence (EL) mapping—an in-situ, X-ray-style diagnostic tool that provides cost-effective and comprehensive insights into the health of utility-scale solar farms. Our team is dedicated to delivering high-quality services and cutting-edge technology to meet the evolving needs of the solar energy industry. Position Overview We are seeking an experienced and proactive Drone Pilot in India to join our team and execute drone EL/IR/Vis inspection operations. This role requires proficient operation of drones and EL testing equipment to accurately complete flight inspections and data collection at solar power plants. The role demands data analysis and on-site problem-solving capabilities, with the ability to independently handle the full process from pre-flight equipment debugging to inspection report generation. Candidates must hold relevant drone pilot certifications, be adaptable to outdoor work and short-term business trips, and possess strong safety awareness and teamwork spirit. Responsibilities Prepare and configure drone inspection equipment on-site, including assembling drone hardware, calibrating sensor payloads, and debugging the system. Execute drone operations in accordance with predefined flight plans. Collect, upload, process, and analyze data obtained from drone inspections. Provide on-site technical support to project managers and inspection engineers, assisting in the resolution of various technical issues. Support the preparation of engineering documents, including drone operation plans, method statements, and risk assessments. Perform additional tasks as assigned by leadership. Conduct routine maintenance and calibration of drone inspection equipment to ensure optimal performance and data accuracy. Train and guide junior team members on drone operation and maintenance procedures. Qualifications Bachelor’s degree or above in Electronic Engineering, Mechanical Engineering, Automation Control, or related fields. Officially registered drone pilot, holding all required licenses and certifications issued by the relevant government authorities in India. Familiar with DJI enterprise drone equipment and control technologies; understand on-site safety regulations. Possess practical drone operation skills, capable of proficient flight and control, including beyond visual line of sight (BVLOS) flight. Strong communication skills, teamwork ability, and problem-solving skills. Ability to travel long-term, as our projects are located national wide. Good English reading and writing skills, able to read and understand English technical documents. What we offer Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and collaborative work environment. The chance to be part of a forward-thinking company in the energy sector. Interested candidates are invited to submit their resume and cover letter to contact@quantified-energy.com with the subject line "Drone Pilot - [Your Name]".

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12.0 years

0 Lacs

india

Remote

Penta Consulting are a technology resource solutions provider to leading OEMs across the EMEA region. We are currently working with our leading client in the search for a Technical Team Lead, focusing on Oracle HFM (Hyperion Financial Management). This will be a full time role, 6-month initial contract and can be worked fully remotely. Required Skills and Experience: 10–12 years of hands-on experience in Oracle Hyperion Financial Management (HFM), including at least 4+ years in a leadership or managerial role overseeing teams and strategic initiatives. Deep expertise in HFM administration , including system configuration, performance tuning, and issue resolution across complex environments. Proven track record in financial consolidation, reporting, and managing close cycles , ensuring accuracy, timeliness, and compliance with corporate standards. Strong understanding of metadata management, business rules, and data integration techniques , with the ability to optimize and streamline processes. Experience working with FDMEE, Smart View , and other Oracle EPM suite tools is highly desirable. Demonstrated ability to analyze complex financial data , identify trends, and provide actionable insights to finance and business stakeholders. Excellent problem-solving skills , with a proactive approach to identifying and resolving system and process inefficiencies. Outstanding communication and stakeholder management skills , with the ability to collaborate effectively across global teams and influence decision-making. Proven ability to lead, mentor, and develop high-performing teams in a global support environment, fostering a culture of continuous improvement and knowledge sharing. Please apply with a copy of your CV and we can call to discuss further.

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0 years

0 Lacs

india

Remote

We are seeking an experienced Risk Management Consultant with strong expertise in Governance, Risk & Compliance (GRC), NIST Cybersecurity Framework (CSF), and NIST 800-53 controls . The consultant will be responsible for planning, implementing, and monitoring enterprise risk management strategies to ensure compliance, security resilience, and alignment with business objectives. 1. Risk Planning & Strategy Develop and implement Enterprise Risk Management (ERM) frameworks aligned with NIST CSF, NIST 800-53, ISO 31000, and regulatory requirements. Define risk appetite and tolerance in collaboration with executive leadership. Create risk management roadmaps, timelines, and policies . 2. Risk Assessment & Analysis Conduct enterprise-wide risk assessments and gap analyses (cybersecurity, compliance, operational). Maintain and update risk registers, heat maps, and mitigation strategies . Perform Business Impact Analysis (BIA) and threat modeling exercises. 3. Control Implementation & Compliance Map organizational controls to NIST 800-53, ISO 27001, HIPAA, PCI DSS and other regulatory frameworks. Develop and maintain System Security Plans (SSPs) , POA&Ms , and compliance documentation. Support internal/external audits and provide evidence for regulatory assessments. 4. Governance, Risk & Compliance (GRC) Assist in GRC tool implementation and automation of compliance monitoring. Provide governance structures, policies, and processes for effective risk management. Conduct vendor risk management assessments and third-party compliance reviews. Qualifications & Skills Proven experience in Risk Management, GRC, or Cybersecurity Compliance Consulting . Strong knowledge of NIST CSF, NIST 800-53, ISO 27001, and regulatory frameworks . Experience with risk assessment methodologies, BIA, and threat modeling . Ability to draft and implement policies, frameworks, and compliance documentation. Familiarity with GRC tools (RSA Archer, ServiceNow GRC, MetricStream, or similar). Excellent communication, stakeholder management, and advisory skills. Relevant certifications preferred: CISSP, CISA, CRISC, CISM, CGEIT, ISO 27001 LA/LI . Engagement Benefits Work on projects with global clients in BFSI, Healthcare, and FinTech sectors . Flexible remote or hybrid work model . Opportunity to provide end-to-end consulting from strategy planning to execution. Feel free to write on info@cybervie.com

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6.0 years

0 Lacs

india

Remote

ServiceNow Business Analyst CSM FULL REMOTE FROM INDIA Contract (Long term) Methodology & Functional 6+ years Hands-on experience in the Business Analyst / Product Manager / Product Owner role on the Servicenow platform. Extensive knowledge and hands on experience of: CSM (Case Management and related processes, CSM Portal) ITSM (incident, request) The ServiceNow Platform ·Knowledge and experience with CSDM is a plus ·Good knowledge if ITIL ·Experience of large transformation projects is a plus ·Knowledge of Agile SCRUM Common Skills: Experience in (co)leading workshops, preparing and running demos. Excellent written / oral communication skills in English. Ability to adapt communication to the audience. Excellent interpersonal skills, positive attitude and open mindset. Ability to understand and break down complex concepts to clarify the effort and the required changes. A team player used to work in a distributed multi-cultural team.

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3.0 years

0 Lacs

india

On-site

About Medloop Medloop is a CQC-regulated healthcare provider building innovative, technology-enabled solutions to improve access to care. We work with clinicians, pharmacies, PCNs, and healthcare providers across the UK to deliver high-quality, efficient, and patient-centred services. We are looking for a proactive and highly organised Manager to oversee clinician operations, client relations, and service delivery. This role is central to ensuring smooth day-to-day operations, excellent client experience, and strong clinician engagement. Key Responsibilities Clinician Management Create and manage clinician rotas to ensure adequate coverage across services. Drive clinician recruitment and lead onboarding processes for new hires. Handle clinician-related queries, including scheduling adjustments and invoicing matters. Client Relations Serve as the primary point of contact for clients, ensuring excellent communication and service. Oversee appointment scheduling, ensuring smooth coordination between clinicians and clients. Respond promptly to client queries and service requests. Shift & Operational Management Monitor daily operations to ensure shifts run smoothly and services are fully staffed. Manage ad-hoc capacity and resolve operational issues in real-time. Coordinate with internal teams to ensure service quality and continuity. Invoicing & Financial Management Oversee contractor invoicing, ensuring accuracy and compliance. Process invoices in a timely manner and liaise with finance to resolve discrepancies. Document & Data Management Maintain up-to-date records of clinicians, clients, and contracts. Track key documentation in spreadsheets and internal systems. Ensure compliance with data governance and record-keeping requirements. Skills & Experience 3+ years of experience in a similar role Excellent communication skills, with the ability to build strong relationships with clinicians and clients. Experience with rota management, scheduling, or workforce planning (healthcare sector experience preferred). Comfortable working with spreadsheets and digital platforms to track data and manage workflows. Knowledge of invoicing and basic financial processes. Proactive problem solver, able to manage ad-hoc issues calmly and efficiently.

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8.0 years

0 Lacs

bengaluru, karnataka, india

Remote

Title: Sr. Project Manager Duration : 6 months Location : Remote in Bangalore Job Purpose The role of the Senior Project Manager is to plan, execute, track and implement numerous projects within the baseline timeframe, budget and scope parameters, including overseeing the quality and compliance controls throughout the project life cycle. Responsibility includes the ownership of the business requirements, vendor management, and end to end program success criteria for a portfolio of projects. Key Result Areas Deliver projects to meet organizational objectives and project success criteria. Guide stakeholders in envisioning and scoping projects, perform project planning, task sequencing, and define team roles and responsibilities. Perform project management activities such as planning, scheduling, tracking, and reporting - status, quality, risk. Co-ordinate team resources to complete assigned tasks within project/BAU targets. Experience in Technical/digital products, if possible with the emphasis on marketing technology domain experience. Assist in preparation of project & annual budget. Ensure capacity planning is performed regularly to ensure adequate system resources are available to support changing demands. Provide technical guidance, information and instruction to other staff requiring broader subject knowledge. Member of the program management office. Interacts with project stakeholders from business, technology, operations, enabling units, 3rd party representatives, and senior management. Work with team members participating in shadowing, training activities, and ensuring continuity of deliverables. Adhere to project management, information controls and security frameworks/procedures, including change and incident management process. Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting. Ensure management is informed of risks, issues, project/activity status, and team accomplishments. Recognize team achievements and share success, promoting high performing teams. Performing root cause analysis & tracking to closure of program risks and issues. Recommend mitigation plans and solutions to program obstacles. Knowledge, Skills & Experience 8 to 12+ Years of Total Experience in the domain of banking domain. PMP Certified and practical experience of Project management of at least 8+ years In-depth knowledge of digital technologies and their application in the Marketing Domain domain Technical/digital products, Extensive experience in leading and managing large size projects (5+ millions), with a strong track record of achieving results. Strong strategic thinking and problem-solving abilities. Ability to handle a significant budget and ensure financial prudence. Communication and Stakeholder Management: Strong communication skills to interact with various stakeholders, including senior management, technical teams, and business users.

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12.0 years

0 Lacs

mumbai metropolitan region

On-site

Job Title: Network Operations L3 Engineer – BCS SDWAN Job Location - Mumbai (BKC, Goregaon, Nariman Point Either is fine) Job Type - Contract to Hire Job Description We are seeking a highly skilled and motivated Network Operations L3 Engineer to join our team in a 24x7 Network operations environment. As a crucial member of our network operations team, you will be responsible for maintaining the stability, integrity, and efficiency of our network infrastructure. The ideal candidate should possess extensive experience in network operations/service assurance particularly in the realm of Cisco Technologies like SD-WAN (Viptela). Responsibilities Provide Level 3 support for network infrastructure, particularly focusing on Cisco SDWAN (Viptela) & WAN Routing- Switching environments. Perform troubleshooting, problem resolution, and root cause analysis for complex network issues. Monitor network performance and ensure optimal operation through proactive maintenance and tuning. Collaborate with cross-functional teams to design, implement, and support network solutions. Participate in on-call rotation to provide 24x7 support and respond to network emergencies, faults. Network Monitoring: Monitor network performance, availability, and security using network monitoring tools to proactively identify and resolve issues. Incident Management: Respond to alerts, troubleshoot network incidents, and perform root cause analysis to resolve issues and minimize downtime. Drive the LCS Service proactive actions are implemented in the field. Enable L3 Team members with the Incidents and SDWAN technologies. Skills And Qualifications Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). Minimum of 8 – 12 years of experience in network operations, with a focus on SDWAN (Viptela) , R&S Data Centre environments. Expertise in Cisco SDWAN architecture, configuration, and troubleshooting. Working Knowledge on troubleshoot for WAF, LB and Firewall. In-depth knowledge of networking protocols and technologies, including but not limited to TCP/IP, BGP, OSPF, VLANs, static, MPLS, and QoS. Proficiency in network monitoring and management tools such as SolarWinds or equivalent. Strong knowledge in Routing and Switching technology such as VPC, Multicast, RSTP, MSTP, NAT, PBR, FHRP, STP, LACP Practical experience in troubleshooting connectivity issues across firewall/Load Balancer or proxy Able to work under high pressure in a challenging environment. Knowledge in WAN technology such as MPLS, IPSEC, GRE, VPN, DMVPN, GETVPN Mandatory advance skill set on Cisco SDWAN solution (Viptela) Strong analytical and problem-solving skills with a keen attention to detail. Excellent communication and interpersonal abilities, with the capability to collaborate effectively across teams. In-depth exposure on Cisco nexus family platforms from installation, commissioning, configuration Ability to thrive in a fast-paced, high-pressure environment and effectively prioritize tasks. Cisco certifications such as CCNP (Cisco Certified Network Professional) or CCIE (Cisco Certified Internetwork Expert) in Data Centre would be a plus.

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2.0 years

0 Lacs

india

Remote

H.I. (Human Intelligence) is Hiring 📍Remote | Full-Time | Product-First Mindset Position: Android & IOS Developer React Native, Express.js, Sequelize.js, firebase integration with messaging system and MySQL. Good-to-have libraries for Android development include Socket.IO for real-time communication, JWT for authentication, and other modern tools for state management, security, and UI enhancements. Preference: Skills in AWS deployment and GitHub for efficient code management and collaboration. Minimum 2+ years of experience; qualification: Graduate with CSE/ECE. Pay scale: 30k to 40k per month (1 month) WHAT ARE WE BUILDING? We’re creating the world’s first: Ideas, Knowledge & Activity Monetization and an Idea-to-Execution platform. Not just another app. A place where: Ideas get shared, supported, and rewarded Curiosity is currency Execution becomes a community sport This is Human Intelligence — where thoughts become tools, and brains build futures. WHO WE’RE LOOKING FOR We don’t hire for degrees. We hire for dynamism. We want a builder who is: Too fast for average deadlines If we say “3 days,” you say “Why so much time for such a small thing?” Loves the impossible We say, “Let’s build a spaceship that goes a million times faster than light.” You say, “Hell yeah, let’s figure out the first meter.” Treats bugs like personal insults. You’ll either destroy them, or lose sleep trying to fix them. Moves like a startup, thinks like a scientist. You're driven by speed, not sloppiness. By ideas, not ego. Isn’t here for a job — but for a legacy You’re not here for a line on your CV. You’re here to contribute to a movement . You want to build the future, not just ship features . WHY JOIN H.I.? Because your code deserves to: Power thinkers and solvers around the globe Monetize human potential in bold new ways Be remembered long after it ships This isn’t just “frontend.” This is the front line of a movement. We are where: Problems meet POVs Ideas become MVPs Knowledge and contribution get monetized WHAT WE DON’T DO: ✘ Bureaucracy ✘ “Wait-for-approval” culture ✘ Sluggish meetings ✘ Hierarchy-over-hunger mindsets This is build mode. Fast. Smart. Real. HOW TO APPLY Forget the generic resume. DM us, email us: humanintelligence.sc.sf@gmail.com, Build something, Drop a POV, Surprise us. This isn’t for browsers. It’s for bold brains who want to help rewire how intelligence moves through the world.

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7.0 years

0 Lacs

india

On-site

Hi, Hiring for immediate joiners on contractual role. Skills & experience: • 7+ years of experience in Oracle Talent and Performance Management implementation. • Hands-on experience with end-to-end implementations is a must. • Good understanding of HR processes. • Excellent communication, analytical and problem-solving skills. • Ability to work independently and manage multiple tasks.

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6.0 years

0 Lacs

india

Remote

Job Title: Specialist – Finance & Accounts (F&A) Department: Finance & Accounts Reporting To: Finance Controller Location: Remote Experience Required: 4–6 years (preferred in a corporate F&A role) Employment Type: Full-Time --- Role Overview: We are seeking a highly skilled and detail-oriented Specialist – Finance & Accounts to join our Finance team. The candidate will play a key role in managing statutory and tax compliances, audit coordination, and monthly financial closing. The individual will work closely with the Finance Controller and support in all areas of finance, accounting, compliances and reporting. --- Key Responsibilities: 1. Compliance & Taxation · Ensure timely and accurate compliance with all Indian statutory requirements, including: o TDS: Deduction, payment, return filing, and reconciliations o GST: Return filing, reconciliation, and addressing notices o ROC: Annual filings and other MCA compliances · Coordinate and ensure timely execution of: o Statutory Audit o Tax Audit o Transfer Pricing Audit 2. Accounting & Financials · End-to-end ownership of accounting and book closure activities · Assist in preparation and finalization of monthly, quarterly, and annual financial statements · Ensure proper documentation and accounting treatment as per applicable standards · Assist in balance sheet and P&L reviews and provide variance analysis 3. Reporting & MIS · Prepare and circulate monthly MIS reports · Support in monthly/quarterly financial reviews and presentations · Provide accurate and timely financial data to finance controller 4. Audit Management · Handle all audit-related queries and liaise with external auditors · Maintain proper audit trail and documentation · Ensure all audit requirements are addressed in a timely and accurate manner --- Qualifications & Skills: · Bachelor’s degree in Commerce or equivalent; CA Inter / Semi-qualified CA / M.Com preferred · 4–6 years of relevant experience in Indian finance and accounts function · In-depth knowledge of TDS, GST, ROC filings, audits, and Indian accounting standards · Proficiency in finalization of accounts and monthly financial closure · Strong Excel skills and experience in accounting systems like Tally, Oracle, or similar · Excellent communication and stakeholder management skills · High attention to detail, accountability, and ability to work independently

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0 years

0 Lacs

bengaluru, karnataka, india

On-site

You will have experience in transaction Monitoring, Sanctions, KYC and Transaction Monitoring and with demonstrated view on overall transaction Monitoring program requirements for financial services industry. In order to be considered for the role, you must clearly be able to demonstrate the following but not limited to: Good understanding of transaction Monitoring concepts and ability to articulate knowledge of latest trends and developments in the area of transaction Monitoring (e.g., FATF standards, Wolfsberg principles, Prevention of Money Laundering Act,2002, Bank Secrecy Act, US Patriot Act). Excellent communication and presentation skills, team attitude and client focus. A self-starter approach, keen to learn and build expertise. Conduct research that utilized internal and external public and private databases to compile a portfolio of information on funds transfer and or check instrument products/transactions. Responsible for identifying and researching patterns, trends and anomalies in complex transactional and customer data to detect, prevent, mitigate and report suspicious activity related to money laundering, terrorist financing and structuring. Perform company research using various online platforms and publicly available information. Review Consumer customers identified as requiring further analysis and make risk decisions based upon Know Your Customer (KYC) standards. Hands on experience in conducting KYC checks, undertaking enhanced due diligence, remediating KYC files, transaction Monitoring /CFT alert investigation and analysis, preparing suspicious activity reports/ cash transaction reports and sanctions screening. Conduct investigations on Cases and Alerts produced through the banks automated Anti-Money Laundering System or through internal referrals, or 90 Day SAR Reviews CFE/ACAMS or any Financial Crime certification will be an added advantage. Should have good people management and stakeholder management skills. Should possess Strong Microsoft Office internet and computer skills. Strong written English skills. Qualifications Relevant experience of transaction Monitoring compliance/consulting/banking experience. Financial Services or transaction Monitoring Advisory Experience. transaction Monitoring Policy/Program Development or Review. transaction Monitoring Gap Assessment. transaction Monitoring Risk Assessment. transaction Monitoring Transaction Monitoring (Suspicious Activity Monitoring - SAR). Know Your Customer (KYC). transaction Monitoring Remediation. Transaction Monitoring Systems Review/Implementation. Sanctions, PEP and Negative News Screening. OFAC Testing. transaction monitoring system implementation. Reporting and optimization of transaction Monitoring processes. transaction Monitoring remediation and mitigation of process and controls risk. Location and way of working Base location: Bangalore/Hyderabad/Mumbai You are expected to work from office or from client location as per the project need. It will be a contractual role for One year and conversion / renewal / termination/ extension will be subject to individual performance and business requirement.

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5.0 - 7.0 years

0 Lacs

pune, maharashtra, india

On-site

Total Yrs. of Experience 5-7 years Relevant Yrs. of experience 5-7 years Detailed JD (Roles and Responsibilities) Total experience: 5-7 years Mainframe QA Hands on experience in mainframe systems Strong knowledge of Database testing (complex SQLs) Testing process based on Agile methodology. E2E onus for delivering work starting from requirement gathering till defect re-test and quality product delivery into markets. Involved in all phases of product development, starting from requirements to validation Strong knowledge of test data management techniques needed for running the tests in different phases of the project lifecycle. Mandatory skills • Mainframe, Database Testing Desired/ Secondary skills Proven, significant and demonstrable experience of analyzing and documenting business requirements for global applications Domain Banking

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1.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Role: List Building Executive ( 3month of fixed contract ) Experience: 1-3 Years Location: Bangalore (Hybrid) Shift: 11AM to 8PM CTC- 3 to 5 LPA About MarketStar In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! Job Summary: We are looking for a professional with proven knowledge & experience of list-building methodologies and techniques. Conducting & Collecting Information on Primary/ Secondary/ Web research to find out the contact details of relevant business executives. Contact profiling through various search engines, websites & database tools. Key Responsibilities: · Conduct thorough research to identify potential leads and compile accurate and comprehensive contact lists. · Utilize various online resources, databases, and tools to gather relevant information on prospects. · Identify and target key decision-makers within identified companies to expand the sales pipeline. · Generate high-quality leads that align with the company's target market and ideal customer profile (ICP). · Maintain and update the lead database, ensuring all information is accurate, current, and organized. · Regularly clean and verify the integrity of the data to avoid duplications and outdated entries. · Work closely with the sales and marketing teams to understand their requirements and provide lists that meet their criteria. · Support sales campaigns by providing targeted lists and segmenting data as needed. · Monitor the performance of the generated lists, tracking key metrics such as lead quality and conversion rates. · Provide regular reports and insights on list-building activities and their impact on sales and marketing efforts. · Stay updated on new tools and technologies that can enhance lead generation and data management efforts. Key Skills: · 0-2 years of experience in a lead generation, data management, or research-focused role. · Good Communication Skills. · Problem Solving & Critical Thinking. · Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides). · Ability to utilize various tools and databases for data collection. · Strong attention to detail to ensure the accuracy and completeness of collected data. What’s in it for you? Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

Posted 16 hours ago

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5.0 - 10.0 years

0 Lacs

hyderabad, telangana, india

On-site

Our technology services client is seeking multiple CAD/CAE Systems Engineer to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: CAD/CAE Systems Engineer Experience: 5- 10 Years Location: PAN India Notice Period: Immediate- 15 Days Mandatory Skills: CAD/ CAE, Migration,Cloud, on Prem, desktop, OS/DB servers Job Description: 5-10 years of techno-functional experience in Engineering COTS products Should be from Mechanical engineering or production engineering background Proven skills in application migration and Server knowledge and server management. Hands-on experience in Installation, Configuration, License Management of Engineering Apps for CAD (like Creo, SolidWorks, Catia) and CAE (like Ansys, Simulation). Should have awareness on Management of Engineering Application over cloud and on-prem. Should have good documentation skills and understanding of best practices in application migration projects. Experience in libraries, Engineering design calculations and gap analysis. Profile set up of CAD/ CAE products. Perform backups of engineering applications. Must have good communication skills in English If you are interested, share the updated resume to shivani.g@s3staff.com

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5.0 - 7.0 years

0 Lacs

hyderabad, telangana, india

On-site

Our technology services client is seeking multiple Java API Developer to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: Java API Developer Experience: 5- 7 Years Location: PAN India Notice Period: Immediate- 15 Days Mandatory Skills: Java, Midto, Restful API, Azure API, JavaScript Job Description: We are looking for a MidtoSenior Level Developer to support the development of a modern APIdriven eCommerce platform for VINbased parts lookup and ordering This role will focus on building and maintaining RESTful APIs integrating with Azure API Management APIM and contributing to the modularization of legacy JavaScript and Javabased systems Key Responsibilities Develop and maintain RESTful APIs for VINbased parts catalog functionality including search shopping cart and order submission Implement and manage API endpoints through Azure API Management APIM including policies throttling and security Collaborate with the lead developer and crossfunctional teams to modernize the existing JavaJ2EE application stack Refactor legacy JavaScript into modular components and integrate with clientside libraries like jQuery and Bootstrap Support integration with Internationals services for parts pricing inventory and order processing Participate in code reviews unit testing and deployment processes across development QA and production environments Troubleshoot and resolve issues related to API performance security and integration Required Skills Experience 4 7 years of experience in JavaJ2EE development JSP Servlets Spring Handson experience with RESTful API development and integration Familiarity with Azure API Management APIM for publishing and securing APIs Experience with JavaScript modularization using libraries like jQuery Bootstrap Understanding of SOAPbased services and XMLbased data exchange Experience working with SQL Server or Oracle databases Comfortable working in WebSphere or similar enterprise application servers Preferred Qualifications Experience with SAML ADFS and secure authentication flows Experience with CICD pipelines and Azure DevOps Much to have skills Experience in JavaJ2EE development JSP Servlets Spring Hands on experience with RESTful API development and integration Familiarity with Azure API Management APIM for publishing and securing APIs Good to have skills Experience with SAML ADFS and secure authentication flows Experience with CICD pipelines and Azure DevOps If you are interested, share the updated resume to sushmitha.r@s3staff.com

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7.0 years

0 Lacs

india

Remote

Position: Senior Front-End Engineer (React + Redux, 7+ years) Experience: 7-8 Years Location: Remote About the Role: We are seeking an experienced Sr. Front-End Engineer with 7+ years of expertise in React.js and Redux to join our team. The ideal candidate is a front-end specialist who has built and scaled large web applications with complex state management. You will lead the design and implementation of user interfaces, ensure code quality, and work closely with cross-functional teams to deliver high-performance applications. Key Responsibilities: Architect, develop, and maintain complex front-end applications using React.js with deep Redux expertise (Thunk, Saga, or other middleware). Manage and optimize global application state with advanced Redux patterns. Collaborate with design, product, and backend teams to translate business requirements into robust technical solutions. Ensure performance optimization , including state normalization, efficient re-rendering, and memoization strategies. Define and enforce best practices for React/Redux architecture across the team. Mentor junior developers and conduct peer code reviews . Drive improvements in testing, CI/CD, and deployment pipelines . Required Skills & Qualifications: 7+ years of professional front-end development experience. Strong expertise in React.js and Redux (state normalization, middleware, advanced selectors, large-scale applications). Proficiency in JavaScript (ES6+), TypeScript, HTML5, CSS3, SASS/LESS . Solid experience with Redux middleware (Thunk, Saga, or Observables). Strong understanding of component lifecycle, hooks, and context API . Experience with RESTful APIs, GraphQL, and WebSockets . Hands-on with build tools (Webpack, Babel, Vite). Familiarity with testing frameworks (Jest, React Testing Library, Cypress). Knowledge of performance profiling and optimization techniques . Strong Git, Agile, and collaboration skills. Good to Have: Experience with Next.js or SSR frameworks . Familiarity with micro-frontend architecture . Exposure to Material UI, Ant Design, or Tailwind CSS . Cloud deployment experience ( AWS, GCP, or Azure ). Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent practical experience). Soft Skills: Strong problem-solving abilities. Excellent communication skills. Ability to work independently and in a collaborative environment. Attention to detail and quality.

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10.0 years

0 Lacs

kochi, kerala, india

On-site

Sales Specialist – Expert (Commodity / Building Product Sectors, South India) Contract Details: 📅 Duration: 2 months (September & October 2025 Maybe extended) Expect a very good pay 📍 Location: Travel across South India (Chennai, Tamil Nadu, Bengaluru, Karnataka, Hyderabad, Telangana, Kochi, Kerala) ⏳ Time Commitment: Full-time contract engagement Job Description: We are seeking an experienced Sales Specialist with deep expertise in the commodity or building product sectors in India . This role is part of a post-merger integration project with a global consulting firm, focusing on brand transition and dealer engagement across South India. Responsibilities: Conduct market visits across South India to connect with dealers and key accounts. Gather insights on pain points and bottlenecks in brand transition. Act as a bridge between the client’s leadership team and on-ground market stakeholders. Provide actionable recommendations to improve sales transition strategies. Profile Requirements: ✅ 5–10 years of sales experience in commodity or building product sectors (cement, steel, tiles, paints, plywood, sanitaryware, etc.). ✅ Held leadership responsibility (Head of Sales / Regional Sales Manager / State Sales Head level or higher). ✅ Strong dealer and channel management experience. ✅ Fluency in at least one South Indian language (Tamil, Malayalam, Kannada, or Telugu). ✅ Ability to travel extensively across South Indian markets. If you have a strong sales background in cement, building materials, or commodity-driven industries and are open to an exciting short-term consulting assignment, we’d love to hear from you.

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5.0 years

0 Lacs

chennai, tamil nadu, india

On-site

MS Senior Engineer, PIM/PAM Level: 1 Shift Details: Onsite/On-Premises, 5 Days/ Rotational Role Type: Contract (Extension, project is confirmed for 5 years + Extension) Education Criteria: BE/B.Tech in Electrical/Electronics/CS/IT (Other Streams not considered) OR MCA. Certification: At least one Security certification PMP/ITIL Expert/CISA/CISM/CISSP OR Tool Based Certification. Requirement Brief: We are looking for a resource with a minimum of 2 years’ experience with PIM/PAM experience, client is not considering candidates with ticketing/operations experience. • Strong knowledge and Minimum 2 years Hands on Experience in 2 or more areas of security like Privileged Identity Management (PIM) or Privileged Access Management (PAM Tools): Arcon/CyberArk/BeyondTrust • Implement and manage mobile device policies & Arcon PAM • Configure and deploy mobile devices across the organization. • Ensure security protocols and compliance with company policies. • Troubleshoot and resolve mobile device issues. • Strong Knowledge of Mobile operating systems. • Managing user access to privileged accounts and resources through the Arcon PAM system. • Monitoring and record privileged sessions initiated through the Arcon PAM solution to ensure accountability. • Managing & storing privileged credentials. • Reduce the False positive in DAM.

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3.0 years

0 Lacs

chennai, tamil nadu, india

On-site

Job Summary We are seeking a skilled and experienced Workday Integration Developer to join our team. The ideal candidate will have a background in developing, maintaining and troubleshooting Workday integrations. This role requires excellent integration development and problem-solving skills, the ability to work collaboratively with cross-functional teams, and a commitment to delivering high-quality solutions that meet business requirements. Key Responsibilities Design, implement, and maintain integrations between Workday and other systems. Integration Design: Develop integration solutions that meet business needs by designing and configuring Workday integrations using tools such as Workday Studio, Enterprise Interface Builder (EIB), and Workday Web Services (WWS). Data Mapping and Transformation: Create data mapping and transformation rules to ensure that data flows accurately between Workday and other systems. API Development: Utilize RESTful and SOAP APIs for integrating Workday with external applications and systems, ensuring data is exchanged correctly. Integration Testing: Perform comprehensive testing of integrations to validate that they function correctly, handle errors appropriately, and meet business requirements. Troubleshooting and Support: Identify, diagnose, and resolve integration issues, providing ongoing support to ensure seamless operation. Based on the severity of cases, the SLA need to be met. Documentation : Create and maintain detailed documentation of integration designs, configurations, data mappings, and troubleshooting steps for future reference and compliance. Collaboration : Work closely with functional consultants, IT teams, and business stakeholders to gather requirements, understand integration needs, and ensure successful implementation. Change Management: Manage and implement changes to integrations, including updates and enhancements, while minimizing disruptions to existing systems. Performance Monitoring: Monitor the performance of integrations and address any performance issues to maintain efficient data flows. Compliance and Security: Ensure that integrations comply with data security standards and organizational policies, implementing proper security measures and authentication protocols. Ensure that Workday integrations are well-designed, reliable, and aligned with business processes and goals. Leading and prioritizing backlog with guidance from Product Management, Engineering, Support/Operations Qualifications Bachelor's degree in Information Technology, Human Resources, or a related field. Workday Pro Certifications Minimum of 3 years of experience with Workday integrations – development, maintenance & support Strong understanding of Workday integrations across multiple modules Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Experience with requirements gathering, testing, validation, end-user training, troubleshooting and support. Experience of Workday Integration Tools: Proficiency with Workday's integration tools and technologies, including Workday Studio, Enterprise Interface Builder (EIB), and Workday Web Services (WWS). System Integration: Skills in integrating Workday with external systems, such as ERP, CRM, and Preferred Skills Workday report writer and Payroll interfaces PECI & PICOF Programming Languages: Knowledge of programming languages such as XSLT for data transformation and scripting languages like JavaScript or Groovy for custom integrations. API Integration: Experience with RESTful and SOAP APIs to connect Workday with other systems and applications. Data Formats: Familiarity with various data formats like XML, JSON, and CSV for data exchange and transformation. Database Skills: Understanding of database concepts and SQL for managing and querying data. Security and Authentication: Knowledge of security protocols and authentication methods, such as OAuth and SAML, to ensure secure data exchange. Error Handling and Debugging: Ability to troubleshoot and debug integration issues to ensure seamless operation. Testing and Validation: Experience with testing and validating integrations to ensure they meet business requirements and work correctly in various scenarios. Change Management: Skills in managing changes to integration configurations and ensuring minimal disruption to business operations. Knowledge of industry best practices for Workday implementations. Ability to manage multiple projects and priorities simultaneously. Strong analytical and critical thinking skills.

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10.0 years

0 Lacs

chennai, tamil nadu, india

On-site

Sales Specialist – Expert (Commodity / Building Product Sectors, South India) Contract Details: 📅 Duration: 2 months (September & October 2025 Maybe extended) Expect a very good pay 📍 Location: Travel across South India (Chennai, Tamil Nadu, Bengaluru, Karnataka, Hyderabad, Telangana, Kochi, Kerala) ⏳ Time Commitment: Full-time contract engagement Job Description: We are seeking an experienced Sales Specialist with deep expertise in the commodity or building product sectors in India . This role is part of a post-merger integration project with a global consulting firm, focusing on brand transition and dealer engagement across South India. Responsibilities: Conduct market visits across South India to connect with dealers and key accounts. Gather insights on pain points and bottlenecks in brand transition. Act as a bridge between the client’s leadership team and on-ground market stakeholders. Provide actionable recommendations to improve sales transition strategies. Profile Requirements: ✅ 5–10 years of sales experience in commodity or building product sectors (cement, steel, tiles, paints, plywood, sanitaryware, etc.). ✅ Held leadership responsibility (Head of Sales / Regional Sales Manager / State Sales Head level or higher). ✅ Strong dealer and channel management experience. ✅ Fluency in at least one South Indian language (Tamil, Malayalam, Kannada, or Telugu). ✅ Ability to travel extensively across South Indian markets. If you have a strong sales background in cement, building materials, or commodity-driven industries and are open to an exciting short-term consulting assignment, we’d love to hear from you.

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6.0 years

0 Lacs

chennai, tamil nadu, india

On-site

Job Title: TemIP-L3 Job Location- Chennai (Ongoing Contract/ Fixed Term Contract) Education And Experience Required 6 to 8+ years of professional experience in telecom/IT operations. Bachelor of Science or equivalent degree in Computer Science, Electronics, Telecommunications, or related field. Mandatory Skills L3: TeMIP, Working knowledge of TeMIP, Open NMS for fault and event management. Basics of Linux: command-line proficiency, system navigation, basic scripting (shell/awk/sed). Strong understanding of telecom OSS and alarm flow from EMS (Element Management System) to NMS. Familiarity with fault management processes and alarm correlation mechanisms. Ability to perform routine system health checks, including TeMIP process and service monitoring. Capable of conducting first-level analysis on faults/incidents reported. Basic understanding of: Alarm enrichment Resync functionality TeMIP filters and rules Regular reporting and escalation of recurring or critical issues to L3 support and tracking to closure. Performing trap testing, collecting TCP logs, and analyzing logs for diagnostics. Willingness and ability to work in rotational shifts (24/7 support environment). Preparation and documentation of known issues, workarounds, and SOPs for future reference. SSL Certificate Renewal: Responsible for tracking and renewing expiring SSL certificates used within the TeMIP environment; coordinating with security teams and ensuring minimal disruption during renewal activities. Application Upgrade in SIT/DEV: Assist in TeMIP version upgrades by performing pre-upgrade validations, supporting deployment activities, and conducting post-upgrade checks to ensure service continuity and functionality. Hands-on experience with TeMIP low-level filters such as Corrective Filter, Tap Filter, Transient Filter, Threshold Filter, Heap Filter, and Toggling Filter for effective alarm management, suppression, and refinement based on operational needs. Knowledge of Alarm Beautifier for enhancing alarm readability by applying formatting rules, enriching alarm messages, and improving the operator’s ability to quickly identify and respond to critical issues. Direct NMS/EMS integration (TCP_CC/TELNET/ TCP_CC2/OPEN_CC creation, net-snmp related configuration) Custom solution development based upon Ops requirement Additional Preferred Skills (Nice To Have) Scripting experience (Shell/Python) for automating routine tasks. Exposure to ITIL processes, including Incident, Problem, and Change Management. Understanding of SNMP, syslog, and other telemetry protocols. Experience with reporting tools and KPI/metrics dashboards. Strong communication and documentation skills. Ability to work independently and as part of a collaborative team.

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4.0 years

0 Lacs

morbi, gujarat, india

Remote

Roles and Responsibility 1. End User Support Engineer / IT Engineer 1.1.End User Technical Support o Provide hands-on support for desktops, laptops, printers, scanners, biometric/attendance systems, and conference room equipment (projectors, TVs, audio systems, etc.). o Assist users in day-to-day operations of Microsoft 365 tools including OneDrive, SharePoint, Outlook, Teams, etc. o Guide users on common software installations and resolve application-related issues (PDF tools, browser settings, printer drivers, etc.) 1.2.System Configuration & Deployment o Configure laptops and desktops as per Simpolo’s IT policy and defined software baseline. o Ensure proper asset tagging and labelling before system handover to users. o Join eligible systems to Active Directory based on company policy and user profile. o Ensure installation and activation of Antivirus/EDR solutions (e.g., CrowdStrike, Defender, etc.) 1.3.Hardware & Peripheral Troubleshooting o Perform basic hardware diagnosis and troubleshooting (RAM, HDD, cables, display, power, etc.). o Perform basic network diagnosis. Do internal coordination with Network team if it is network issue. o Coordinate with OEM/vendor for parts replacement under warranty (if applicable). o Support for printer maintenance, toner replacement, and troubleshooting printing issues. 1.4.Helpdesk Ticketing and SLA Compliance o Acknowledge and act on tickets assigned via the Helpdesk tool (ManageEngine ServiceDesk Plus or equivalent). o Update ticket progress and provide regular feedback to the Helpdesk coordinator and end-user. o Ensure timely resolution of all tickets within defined SLA timelines. o Escalate unresolved or delayed issues to the next level in the support hierarchy. 1.5.Asset Management Support o Maintain and update asset information related to assigned systems and peripherals. o Coordinate with the Helpdesk/Asset team for movement, reallocation, or disposal of IT assets. o Support in physical verification, tagging, and reconciliation of IT inventory. 2. Eligibility Criteria (End User Support Engineer / IT Engineer) 2.1. Educational Qualification ∙ Graduation in any stream from Govt recognized collage. ∙ CompTIA A+, Microsoft MCP, or similar certification is a plus (preferred but not mandatory). 2.2. Work Experience ∙ Minimum 4-5 years of relevant experience in IT support roles handling end user devices, printers, and basic networking. ∙ Experience in working with enterprise IT environments with Active Directory, Antivirus/EDR tools, and ticketing systems. 2.3.Technical Skills ∙ Proficient in: o Windows Desktop OS & Mac OS installation, configuration, and troubleshooting. o Joining systems to domain (AD), applying group policies. o Installing and updating Microsoft 365 applications and third-party software. o Basic printer configuration and troubleshooting. o Antivirus/EDR installation and verification. ∙ Familiarity with attendance systems, video conferencing tools, and standard office devices. 2.4.Tool Knowledge ∙ Experience in Helpdesk ticketing platforms such as ManageEngine, ServiceNow, or similar. ∙ Ability to update ticket logs, asset information, and coordinate via email and phone. 2.5. Behavioral Attributes ∙ Strong communication and user-handling skills. ∙ Must know Hindi language, but Gujarat language is preferable ∙ Proactive, disciplined, and well-organized. ∙ Ability to multitask and prioritize based on urgency and impact. ∙ Willingness to work in rotational shifts (if required) and can provide support across multiple locations remotely. ∙ Creativity, attention to detail, and flexibility. ∙ Experience of diagnosing and fixing technically complex problems. ∙ Demonstrable ability to communicate clearly using a range of styles, tools and techniques to explain technical issues to a wide range of people. ∙ Experience with working with Third Party Suppliers, providing excellent customer service in a client facing role. ∙ Experience of providing a high quality service in a demanding customer service environment. ∙ Excellent customer care skills with the ability to identify a customer’s requirements and to recognize whether these can be met effectively from the resources, timescales skills and funds available. ∙ Experience in managing conflicting demands in situations of pressure where priorities are rapidly changing. ∙ The ability to sit or stand for long periods of time. ∙ Physical fitness to transport and set up heavy equipment. ∙ Good hearing and eyesight. ∙ Awareness of all aspects of Health and Safety, including electrical safety within environment.

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