5 Contract Operations Jobs

Position : Vendor Governance Location: NCR[Gurugram/Noida] Key Responsibilities: Monitor day-to-day vendor performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Read and interpret vendor contracts to extract critical terms including SLA obligations, penalty clauses, renewal triggers, and scope boundaries. Ensure contractual terms and obligations are being met by vendors consistently. Track and manage vendor non-compliances; initiate and support enforcement actions such as invoking penalties or escalations in alignment with contract terms. Maintain detailed contract and performance compliance trackers; highlight deviations and follow up for closure. Coordinate with internal stakeholders ( Service line owners, Finance, Sourcing ) for alignment on contractual terms, changes, or disputes. Support in execution and renewal of contracts, including preparation of contract change notes or addendums. Participate in periodic vendor performance reviews and governance forums; ensure data-driven insights and contract-backed feedback. Maintain accurate documentation and records of vendor obligations, penalty records, and performance assessments. Key Skills & Experience: 35 years of experience in vendor governance, contract operations, or vendor performance management, preferably in IT domain. Strong ability to analyse and interpret contract documents, with a clear understanding of SLA structures, penalty triggers, and compliance requirements. Working knowledge of procurement processes, contract lifecycle management (CLM) tools, or platforms like ServiceNow, SAP Proficiency in MS Excel and PowerPoint for reporting and dashboards. Strong communication, attention to detail, and stakeholder management skills.

Key Responsibilities: Monitor day-to-day vendor performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Read and interpret vendor contracts to extract critical terms including SLA obligations, penalty clauses, renewal triggers, and scope boundaries. Ensure contractual terms and obligations are being met by vendors consistently. Track and manage vendor non-compliances; initiate and support enforcement actions such as invoking penalties or escalations in alignment with contract terms. Maintain detailed contract and performance compliance trackers; highlight deviations and follow up for closure. Coordinate with internal stakeholders ( Service line owners, Finance, Sourcing ) for alignment on contractual terms, changes, or disputes. Support in execution and renewal of contracts, including preparation of contract change notes or addendums. Participate in periodic vendor performance reviews and governance forums; ensure data-driven insights and contract-backed feedback. Maintain accurate documentation and records of vendor obligations, penalty records, and performance assessments. Preferred candidate profile 3 to 6 years of experience in vendor governance, contract operations, or vendor performance management, preferably in IT domain. Strong ability to analyse and interpret contract documents , with a clear understanding of SLA structures, penalty triggers, and compliance requirements. Working knowledge of procurement processes, contract lifecycle management (CLM) tools, or platforms like ServiceNow, SAP Proficiency in MS Excel and PowerPoint for reporting and dashboards. Strong communication, attention to detail, and stakeholder management skills.

Job Title: Contract Operations Specialist Location: Bangalore, India Shift Timing: EMEA or NA (Flexible as per business requirements) Job Type: Full-time Job Description Summary: We are seeking an experienced and detail-oriented Contract Operations Specialist to join our team. In this role, you will be responsible for processing all revenue-generating contracts, creating and maintaining customer accounts in SAP, and ensuring compliance with company policies and industry requirements. The ideal candidate will have 3+ years of experience in contract operations, a strong understanding of the Quote to Cash process, and proficiency in SAP and MS Office. This position requires collaboration with cross-functional teams such as Sales, Legal, Credit, and Deal Desk, as well as the ability to handle a flexible shift schedule across EMEA or NA time zones. Key Responsibilities: Contract Processing & Administration: Manage the processing of incoming revenue-generating contracts in accordance with established procedures. Ensure contracts are accurately validated and executed, meeting all company and legal requirements. Maintain and manage customer records within SAP and other systems according to established procedures. Cross-Functional Collaboration: Work closely with internal teams such as Sales, Legal, Credit, and Deal Desk to address contract-related queries and issues. Participate in regular communication with sales and service teams to ensure smooth contract execution and customer satisfaction. Account Management & Order Processing: Support customer account management and business consultation. Process orders, manage provisioning, and handle contract-related inquiries. Reporting & Status Updates: Provide regular status reports on contract processing and related activities. Assist in quarter-end activities and support business continuity planning. Process Improvement & System Testing: Participate in system testing and the continuous improvement of processes related to contract management. Ensure adherence to company procedures and best practices to maintain high standards of accuracy and efficiency. Other Duties: Support ad-hoc project participation as required. Handle any incoming queries and requests related to contracts and customer accounts. Required Skills and Qualifications: Experience: Minimum of 3+ years of experience in contract operations, Quote to Cash, Order Management, or related fields. Familiarity with contract validation, execution, and revenue generation processes. Education: Bachelor's degree or equivalent experience. Technical Skills: Proficiency in SAP or similar systems for contract management and customer account maintenance. Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook). Knowledge of Contract Processes: Understanding of the end-to-end contract lifecycle, including commercial contract processes. Soft Skills: Strong attention to detail and the ability to ensure high accuracy in contract processing. Excellent interpersonal and communication skills, both written and verbal. Ability to collaborate effectively with cross-functional teams to achieve shared goals. Flexibility: Ability to work flexible shifts to accommodate different time zones, including APAC, EMEA, or North America as per business requirements. Other Competencies: Strong organizational and time-management skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Demonstrated problem-solving ability and proactive approach to process optimization. Preferred Qualifications: Previous experience in a multinational organization. Familiarity with commercial contract law and industry-specific requirements. Experience in system testing or business continuity activities.

Looking for Contract operations Role 3+ years of experience. Process all revenue generation contracts. Create and maintain customer accounts in SAP. Work with other teams, sales, Legal, Credit, and Deal Desk. Excellent Communication. Proficient in MS Office. Shift Timie- EMEA OR NA(Need to be flexible) Job Location-Bangalore Job Description Summary Responsible for administrating contractual documents that establish business relationships with vendors, customers and/or partners. Works with sales and service teams as well as the legal department to structure contracts. Analyses contracts to ensure compliance to company policy, government specifications and other requirements. What you'll Do Acquire and maintain a solid understanding of the complete contract process. Support all activities related to, but not limited to, customer account management, business consultation, contract validation and execution, order processing, and provisioning products. Learn and adhere to company related procedures and processes. Manage the processing of incoming revenue generating contracts in accordance with established procedures. Set up and maintain customer records within systems per established procedures. Handle incoming queries. Status reporting. Work as part of a distributed team to achieve common goals and objectives. Quarter-end activity. Business Continuity participation. System testing. Project participation. Work with internal teams including Sales, Legal, Credit, and Deal Desk. What you need to succeed Proven experience in a similar role. Understanding of Quote to Cash / Order Management / Contracts etc Bachelor's Degree or equivalent experience. Be flexible to shift across APAC / EMEA / North America time zones per business requirements A familiarization with SAP, MS Word, Excel, and Outlook. A general knowledge of the contract process at the commercial level. An ability to multi-task, prioritize, and work to a very high level of accuracy. Excellent interpersonal and communication skills. Interested can DM to 6301935654 also can share their resumes with shanti.t@twsol.com.

Position Overview: As a Contract Management professional, you will be working with Global Sales Enablement (GSE) Team to provision end to end operational solutions for the diverse connectivity solutions across various segments within AT&T including but not limited to pricing, contracting, ordering, technical consultancy and revenue assurance. A contract management professional would be required to have skills and aptitude to perceive the requirements for contract creation as well as its overarching effect on billing/revenue. Position: Contract Management Professional Shift timing: US (6 pm to 3 am)- Cabs not provided Job Summary Assist senior level contracting professionals in Draft, review and manage commercial and service agreements, including but not limited to connectivity agreements, professional agreements and outsourcing agreements. Managing more complex transaction work within a fast-moving corporate environment. Supporting end to end sales support activities including but not limited to contract efforts for Pre-sales engagements. Pre-Sales, Ordering, Revenue Assurance and Program Offices cause to realize revenue and maintain ease of business from contractual standpoint. Key Responsibility Area Responsible for end-to-end commercial alignment and contract management for the Project/assigned portfolio - operational management and business governance. Strategize with company executives prior to client negotiations Structure client transactions to be most advantageous from a contracting and business perspective Advise, and consult company professionals based on accurate interpretation of contract documents, the facts of a business opportunity and day to day business disputes and peculiar scenarios. Participate in developing internal guidelines, toolkits, and packaged knowledge capital on various processes and business issues Educate company professionals in regard to contracting guidelines and processes. Represent business units interests and interface directly with Sales team. Ensure early closure of Sales requirements. Stay abreast of developments affecting the company, business unit, its clients, and industries and synthesize the information to incorporate it into business units transactional practices Coverage required EMEA and US hours Basic Qualification: 1. Proficient in MS office and communication (verbal and written - English). Certifications would be preferred. 2. Minimum 3-4 years of experience in Contracts management with emphasis on operations and project management activities Professional Qualification: 1. Minimum 5-6 years of professional experience post education. 2.Post-graduate/Graduate in Business/Operations Management. 3. Medium level understanding of connectivity offering. 4. Experience in working on operations (end to end lifecycle projects) and legal projects would be given preference.