Consultant, Implementation Consulting S&P Global Market Intelligence

5.0 - 6.0 years

10 - 14 Lacs

gurugram, bengaluru

Work from Office

About the Role: Grade Level (for internal use): 09 Position summary The Consultant, Implementation Consulting role is part of a team based in India working with clients globally on implementation activities, generally remotely; however, at times team members are required to travel (within the region or internationally) to client offices to assist with the implementation activities. The team is coached and led by a senior Managing Consultants and Lead Consultants, and are trained in using SQL Server, the S&P EDM application, and in the informational needs of modern financial institutions. The role is dynamic and provides a fantastic opportunity to build a solid career solving the data management issues of global top tier financial institutions. Role & Responsibilities Configuring EDM application using SQL Server to meet the client specifications. Building EDM Solutions with best practices. Testing the project deliverables ensuring they are in line with documented requirements. Interacting with clients and colleagues to ensure accurate and timely information flows. Investigate and document existing procedures. Making recommendations for implementation of new systems and technologies where appropriate. Providing consultancy to clients for business improvements. Investigates and documents existing procedures. Discusses proposed solutions for complex systems with customer. Participation in pre-sales activity including but not limited to demonstrating product functionality and proposed enhancements. Contributing to Implementation Best Practice guidelines. Education & Experience: BS in Computer Science Computer Engineering Finance with 5-6 years development experience Solid understanding of financial markets products, a broad understanding of the investment bank process, middle-office systems and operations, and associated data management needs Must have 3-4 years of S&P EDM implementation Support experience Must have the understanding of S&P EDM Components (Data Inspector, Data Constructor, Rule Builder, Core Matcher & Web UI Workflows) Strong proficiency with SQL statements, designing tables, stored procedures, views and functions. Preference in SQL Server. Good Data Model knowledge and experience of working within financial database implementations.

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SPE-Customer Service HC Cognizant

3.0 - 4.0 years

3 - 5 Lacs

pune

Work from Office

Job Summary Join our dynamic team as a Customer Service Specialist where you will leverage your expertise in UiPath MS Excel and customer service to enhance our payer domain operations. With a hybrid work model and night shifts you will play a crucial role in streamlining processes and improving customer satisfaction. Your contributions will directly impact our companys efficiency and customer relations fostering a positive societal impact. Responsibilities Utilize UiPath to automate routine tasks enhancing operational efficiency and accuracy in customer service processes. Employ MS Excel to analyze data generate reports and provide insights that drive decision-making and improve service delivery. Deliver exceptional customer service by addressing inquiries and resolving issues promptly ensuring customer satisfaction and loyalty. Collaborate with cross-functional teams to identify process improvements and implement solutions that enhance the customer experience. Monitor and evaluate service metrics to ensure compliance with company standards and identify areas for improvement. Develop and maintain comprehensive documentation of processes and procedures to support knowledge sharing and training initiatives. Assist in the development and implementation of customer service strategies that align with organizational goals and objectives. Provide feedback and recommendations to management on customer service trends and potential areas for enhancement. Participate in training sessions to stay updated on industry best practices and emerging technologies in the payer domain. Support the integration of new technologies and tools to improve service delivery and operational efficiency. Communicate effectively with customers and internal stakeholders to ensure clarity and understanding of service processes. Foster a positive work environment by promoting teamwork collaboration and continuous learning. Ensure adherence to company policies and procedures maintaining a high standard of professionalism and integrity. Qualifications Demonstrate proficiency in UiPath for process automation and efficiency improvements. Exhibit advanced skills in MS Excel for data analysis and reporting. Possess strong customer service skills with a focus on resolving issues and enhancing customer satisfaction. Have experience in the payer domain understanding its unique challenges and opportunities. Show ability to work effectively in a hybrid work model and adapt to night shifts. Display excellent communication and interpersonal skills for effective collaboration. Maintain a proactive approach to problem-solving and process improvement.

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