Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Manager, Service Excellence LSEG

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a part of LSEG (London Stock Exchange Group), you will play a crucial role in managing and owning the entire People Function's knowledge base. Your responsibilities will include drafting and updating knowledge articles, advising stakeholders on best practices, and implementing the content strategy across the People Function. You will lead content-related projects and audits, enhance and implement the People Function's chatbot, and identify service and HRIS improvement opportunities. Collaborating with the development team, you will test and implement enhancements to ensure error-free service delivery and enhance the customer experience. Your role will also involve developing and deploying quality frameworks for People Services teams, leading service excellence projects, and establishing lean ways of working across teams. You will analyze HRIS case management and metrics to identify root causes, monitor trends, and find opportunities for improvement. Additionally, you will showcase the People Services & Solution team across the People Function, raising awareness of projects and colleague stories. Improving virtual agent (chatbots) and Live agent support to enhance case resolution and deflect ticket creation will also be part of your responsibilities. To thrive in this role, you should possess strong written and verbal communication skills in English, content/knowledge management experience, stakeholder management skills, and project management expertise. Knowledge of lean and six sigma is advantageous, along with proficiency in Microsoft Office and familiarity with HR online portals like ServiceNow. Your organizational and planning skills, ability to manage multiple responsibilities effectively, and a service excellence & improvement mindset will be vital for success. LSEG is committed to fostering an inclusive environment where all employees feel valued and respected. We encourage individuals from diverse backgrounds, including those with disabilities, to apply as we believe in the power of a diverse workforce for innovation and better decision-making. If you require accommodations during the application process or while performing the job, please inform us, and we will work with you to meet your needs. By joining LSEG, you will become a part of a global financial markets infrastructure and data provider with a purpose of driving financial stability, empowering economies, and enabling sustainable growth for customers. The organization values individuality, encourages new ideas, and is committed to sustainability across its global business. As a member of the team, you will contribute to re-engineering the financial ecosystem to support sustainable economic growth and work towards achieving a just transition to net zero, fostering the growth of the green economy and creating inclusive economic opportunities.,

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.