Product Operations Specialist Times Internet

2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

At Times Internet, premium digital products are created to simplify and enhance the lives of millions. As India's largest digital products company, there is a significant presence across various categories such as News, Sports, Fintech, and Enterprise solutions. The portfolio includes market-leading brands like TOI, ET, NBT, Cricbuzz, Times Prime, and more, each crafted to enrich experiences and bring individuals closer to their interests and aspirations. Driven by new possibilities, innovation, and technology, the organization is committed to helping individuals make the most of every day. Join the team at Times Internet to contribute to this exciting journey. As part of the TOI business unit, the largest and most influential English news publisher in India, the focus is on informing and engaging individuals at local and national levels. The role involves curating relevant articles, optimizing content based on data and user behavior, and driving Click-Through Rate (CTR) for TOI content through strategic selection and placement. Key Responsibilities: - Curate and select articles for various TOI sections independently. - Optimize content for CTR by strategic selection and placement. - Provide feedback to enhance content quality. - Analyze data and user behavior to optimize content performance. Skills, Experience & Expertise: - Proven experience in content management with a focus on CTR optimization. - Ability to analyze performance metrics and make data-driven decisions for improving CTR. - Strong understanding of audience engagement techniques and user behavior. - Excellent communication skills for crafting engaging content. - Ability to manage multiple projects with attention to detail. - Experience collaborating with editorial, marketing, and product teams. - Ensure proper tagging, categorization, and optimization of uploaded content. - Monitor website performance and troubleshoot content-related issues. - Regularly review and update website content for accuracy. - Independently oversee product hygiene and take ownership. - Update site pages with the latest information and videos. Eligibility: - 2-3 years of content management or similar role experience. - Graduate degree required. - Strong communication and content creation skills. - Willingness to work on rotational shifts. - Proficiency in content management systems (CMS). - Understanding of social media trends and content creation. - Attention to detail and creativity. - Prior experience in managing CTR performance for digital platforms is advantageous.,

Posted 5 days ago

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Content / Chat Support Associate - Bengaluru - 12ths Sep F2F Drive Placewell

1.0 - 3.0 years

1 - 4 Lacs

bengaluru

Work from Office

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? •? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills • Excellent comprehension, communication, and English language skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Comfort synthesizing and analyzing information from multiple streams • Strong critical thinking and decision-making skills • -Computer proficiency and typing speed (minimum 30 WPM preferred). • -Flexibility to work in rotational shifts including weekends. • -Ready to work from Office • -Experience in voice process is a plus Roles and Responsibilities: • R eview, classify and/or remove content according to client guidelines, using specific tools and channels • Understand and remain updated on changing client policies and guidelines • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and

Posted 1 week ago

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