User Experience Specialist Talks About People HR Solutions

2.0 - 10.0 years

0 Lacs

pune, maharashtra

On-site

As a UX Writer & UX Researcher in the BFSI industry based in Pune, you will have the opportunity to contribute to enhancing user experience through your expertise in both writing and research. For the UX Writing aspect, your responsibilities will include developing strategies to enhance user comprehension and engagement. You will be tasked with creating clear microcopy for various touchpoints such as CTAs, error messages, and onboarding processes. Ensuring consistency in tone and voice across different touchpoints is crucial, as well as writing inclusive and accessible content that is compatible with screen readers. You will also utilize AI tools for tasks like sentiment analysis, persona generation, and content suggestions. Applying taxonomy and personalization methods to improve UX, and validating content effectiveness through testing and analytics will be part of your role. In the UX Research domain, you will be responsible for analyzing behavioral data, surveys (CSAT, NPS), and customer complaints to gather valuable insights. Designing and conducting experiments to generate further insights, and leveraging both behavioral analytics and VOC data to identify pain points will be key responsibilities. Building user personas and journey maps, and collaborating with CX/behavioral analysts to support solutioning and A/B testing are also crucial aspects of the role. Overall, you will play a vital role in improving user experience by combining your skills in UX writing and research, and contributing to the success of projects aimed at enhancing user engagement and satisfaction.,

Posted 5 days ago

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