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6.0 - 10.0 years
5 - 8 Lacs
hyderabad
Work from Office
SAP professionals design, implement and deploy SAP solutions to achieve defined business goals. Maintain skills in SAP applications process design and configuration; SAP application design, development, integration, testing and deployment. Responsibilities: Responsible for the setting up of the SAP DMS , structure for large scale enterprise. Integration process and installation SAP DMS application with other core module of SAP DMS . Keeping the scope in mind, configure the system accordingly. Able to test and document the system. Train key users Experienced with SAP Documents, Document Structure, Document Search, Document Distribution Version Management, Document Vaulting, Integrated Viewer Status Management, Document Conversion, Document workflow, Interfacing Table specification. Should be also versed with the integration aspects of SAP DMS applications with other core modules of SAP ECC. Experience with Open Text, Document-um will be an advantage. Setting up SAP Knowledge management, SAP content server, experienced with Metadata search & configuration and Integration with workflow configuration, TREX integration and Security associated with DMS implementation . Should have worked with associated standard workflows across MM, QM and PM. Experienced in the setup of archive link to support retention o
Posted Date not available
8.0 - 12.0 years
19 - 25 Lacs
bengaluru
Work from Office
Your Impact: Reporting to TSS Manager, Lead Cloud Applications Consultant is responsible for being the technical SPOC that involves complete ownership of technical delivery including administration and management of the OpenText Documentum product suite for our worldwide customers. The role is customer-facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stakeholders (internally and externally), both verbally and in writing. What the role offers: Excellent grasp of the principles of Enterprise Content Management systems. Mandatory experience in administration and management of the Documentum Suite platform that involves: D2, Content Server, xPlore, CTS, D2 Rest, DFS, DFC, BOF, DQL, and Documentum Administrator. Good to have working experience on Documentum Life Sciences modules Q&M (Quality and Manufacturing), R&D (Research & Development), InfoArchive, Captiva, Core for Capital Projects, xPressions etc. Good to have working experience in the management of Documentum applications in Cloud Technologies like AWS or GCP or Azure with containerized deployments. Proficient in Documentum administration, maintenance activities. Participate in the day-to-day administration of the systems, including Incident & Problem Management, Change & Release Management. Proficient in the administration of SQL Server or Oracle. Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts Working knowledge of Unix and Windows operating systems Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams Relevant Experience: 8 - 12 years What you need to succeed: Represent OpenText in a professional manner to customers, partners, and other OpenText personnel always. Technical SPOC for assigned customer engagements. Take complete ownership of technical delivery including providing SME guidance to the TSS team. Proficient in conducting architecture, performance, and capacity reviews for deployed application landscape and coming up with recommendations for improvement. Lead & drive all major activities/milestones to successful completion within the agreed timelines. Improve team & delivery efficiency by meeting customer agreed KPIs & SLAs, showcasing process improvements, and identifying automation opportunities wherever needed. Strong hands-on in managing Documentum applications for global customers using the ITIL framework. Support and report to the engagement Service Delivery Manager while assigned to active customer engagements. Regularly communicate status to the engagement project manager and proactively identify issues and preventive/remedial measures. Establishes relationships with client technical counterparts. Participates in weekly and monthly client service delivery meetings including escalation calls. Work in conjunction with colleagues from different teams of OpenText including product support, engineering, product management & Cloud Ops Teams (like DB, Storage, network, etc.) Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep delivery managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements Provide knowledge transfer to team members, train staff personnel, provide on-the-job guidance and mentoring and conduct training sessions to customer personnel when authorized by management. Adhere to processes and methodologies to perform the required function. Report deviations from defined processes to the engagement project manager and recommend associated improvements.
Posted Date not available
5.0 - 8.0 years
8 - 13 Lacs
hyderabad
Work from Office
Your Impact : OpenText has produced innovative online solutions that change the way organizations conduct their business and the way people gather, store and use information. Our Enterprise Information Management (EIM) technology is leading the industry. We have earned the trust of the worlds top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation.Sr. Technical Support Specialists along with ECM (Content Manager ) experience , are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective. What the role offers: Represent OpenText acting as first point of contact for all technical support inquiries Incident management and collaboration with other teams while adhering to SLAs and KPIs Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys Collaborate with various stakeholders to act as a trusted customer advocate Manage Escalations and work with Escalation Manager as a point of contact What you need to Succeed: 5 - 8 years of prior experience working on relevant technologies 3+ years of Content Server concepts, Content Server troubleshooting, Extended ECM with SAP Solutions or SAP Success factors Docker/Kubernetes Integration with Enterprise Connect Focused on scoping problems and strong troubleshooting ability University/College degree within a related discipline or equivalent work experience Willingness to work in shifts during weekdays and on-call during weekends OS - Win/Linux - OS fundamentals, Troubleshooting fundamentals, Logs DB - MS SQL, Oracle - Write basic queries Web Servers - IIS/Apache Tomcats
Posted Date not available
7.0 - 12.0 years
16 - 20 Lacs
bengaluru
Work from Office
Your Impact: An OpenText Content Server Lead Cloud Application Consultant is responsible for the technical delivery of the CS (Content Server) Platform based solutions. This role has a heavy deployment and administration emphasis, combined with the consultation skills required to promote the impression of quality and excellence actively fostered within the Customer Success Organization. The role is customer facing and requires excellent interpersonal skills with the ability to communicate with a wide range of stakeholders (internally and externally), both verbally and in writing. What the role offers: Participate and contribute to Project execution phases. Participate in the day-to-day administration of the systems, including Incident & Problem Management Participate in planning and execution of new implementations, upgrades, and patching activities (Cloud or OnPrem via Upgrade factory/Center) Participate in the advanced configuration of CS software components, in line with project and customer time scales. To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources. Actively contribute to automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies. Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business. Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Services. Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach. Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert to any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements. Manage expectations and responsibilities for all clients and internal stakeholders. Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy. Respond to and solve customer technical requests, show an understanding of the customer's managed hosted environment and applications within the Open Text cloud enabling resolution of complex technical issues. Document or implement proposed solutions. Respond to and troubleshoot alerts from monitoring of applications, servers, and devices sufficient to meet service level agreements. Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. What you need to succeed: BE/B. Tech. or equivalent technical qualification Minimum of 7 years of relevant experience Well versed with deployment, administration, troubleshooting, upgrade/migration of the OpenText Content Suite Platform and related components (Content Server, Archive Server, xECM, xECM Modules, Brava, OTDS, Search & Indexing) & Integrations with SAP, SuccessFactors, Salesforce. Experience with Cloud deployment of the Content Suite Platform will be an advantage. Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL) Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript,Powershell) Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge. Strong interpersonal and people management skills Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task.
Posted Date not available
5.0 - 8.0 years
8 - 13 Lacs
hyderabad
Work from Office
Your Impact : Sr. Technical Support Specialists along with ECM (Content Manager ) experience , are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective. What the role offers: Represent OpenText acting as first point of contact for all technical support inquiries Incident management and collaboration with other teams while adhering to SLAs and KPIs Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys Collaborate with various stakeholders to act as a trusted customer advocate Manage Escalations and work with Escalation Manager as a point of contact What you need to Succeed: 5 - 8 years of prior experience working on relevant technologies 3+ years of Content Server concepts, Content Server troubleshooting, Integration with Enterprise Connect Focused on scoping problems and strong troubleshooting ability University/College degree within a related discipline or equivalent work experience Willingness to work in shifts during weekdays and on-call during weekends OS - Win/Linux - OS fundamentals, Troubleshooting fundamentals, Logs DB - MS SQL, Oracle - Write basic queries Web Servers - IIS/Apache Tomcats
Posted Date not available
7.0 - 12.0 years
10 - 15 Lacs
hyderabad
Work from Office
What the Role Offers: Implementing XECM solutions to meet business requirements and communicating those designs effectively through specifications. Understanding OpenText Content Server, Brava, Blazon, Archive Server, OTDS, sMFT, CS WebServices & Rest APIs, System Center, OScript and related functionalities & Integrations Records Management, Physical Objects, Consulting experience, i.e. configure/maintain/troubleshoot Installation of Content Suite along with scaling and sizing of the ECM landscape Managing end to end Implementation independently. Understanding of integrations Office 365, SharePoint, Coreshare, and related technologies is useful. Understanding on JAVA, Content Server, Scripting languages is a plus. In-depth understanding hands-on of development of SMARTUI, Oscript modules, & RestFull, CWS services Planning and coordinating unit testing and integration testing phases, including writing use cases, test scripts. Testing of extensions and implemented solution. Willing to conduct Business workshops and training to end user community. Communicate effectively in English, in writing and verbally. Work independently without supervision. Demonstrate a passion for technology and willingness to learn new technologies Must be willing to travel within India and globally. Must be willing to work for customers in multiple time zones. What you Need to Succeed: Advanced Degree in Computer Science or similar. Minimum 7 years professional experience, including a minimum of 5 years in consulting. Experience on OpenText ECM Installations, upgrades, Configurations, OTDS and Developments Experience in OpenText Content Server, Archive Server installations, upgrades & Patching Prior Experience in JAVA, OpenText Content Server, Scripting languages, Should be hands-on on RCA related performance and functional issues ECM implementations Gain the trust and respect of customers and colleagues, in a fast growing and sometimes challenging business circumstances and under pressure. Demonstrate keen interest to learn new technologies. Quick Learner e.g. about a new technology, or about a customers business processes. Demonstrate commercial awareness, i.e. identify commercial opportunities. Share knowledge with colleagues and in the wider Open Text and Partner community. Good problem solving and Trouble-shooting skills. Experience should include at least 4 full cycle ECM implementations (from blueprinting to go-live)
Posted Date not available
8.0 - 12.0 years
12 - 22 Lacs
hyderabad
Work from Office
What the role offers: Participate and contribute to Project execution phases. Participate in the day-to-day administration of the systems, including Incident & Problem Management Participate in planning and execution of new implementations, upgrades, and patching activities (Cloud or OnPrem via Upgrade factory/Center) Participate in the advanced configuration of CS software components, in line with project and customer time scales. To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources. Actively contribute to automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies. Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business. Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Services. Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach. Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert to any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements. Manage expectations and responsibilities for all clients and internal stakeholders. Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy. Respond to and solve customer technical requests, show an understanding of the customer's managed hosted environment and applications within the Open Text cloud enabling resolution of complex technical issues. Document or implement proposed solutions. Respond to and troubleshoot alerts from monitoring of applications, servers, and devices sufficient to meet service level agreements. Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. What you need to succeed: BE/B. Tech. or equivalent technical qualification Minimum of 8 years of relevant experience Well versed with deployment, administration, troubleshooting, upgrade/migration of the OpenText Content Suite Platform and related components (Content Server, Archive Server, xECM, xECM Modules, Brava, OTDS, Search & Indexing) & Integrations with SAP, SuccessFactors, Salesforce. Experience with Cloud deployment of the Content Suite Platform will be an advantage. Good experience/knowledge on the following: Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL) Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript,Powershell) Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts
Posted Date not available
3.0 - 5.0 years
13 - 22 Lacs
bengaluru
Work from Office
What the role offers: Participate and contribute to Project execution phases. Participate in the day-to-day administration of the systems, including Incident & Problem Management Participate in planning and execution of new implementations, upgrades, and patching activities (Cloud or OnPrem via Upgrade factory/Center) Participate in the advanced configuration of CS software components, in line with project and customer time scales. To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources. Actively contribute to automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies. Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business. Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Services. Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach. Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert to any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements. Manage expectations and responsibilities for all clients and internal stakeholders. Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy. Respond to and solve customer technical requests, show an understanding of the customer's managed hosted environment and applications within the Open Text cloud enabling resolution of complex technical issues. Document or implement proposed solutions. Respond to and troubleshoot alerts from monitoring of applications, servers, and devices sufficient to meet service level agreements. Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. What you need to succeed: BE/B. Tech. or equivalent technical qualification Minimum of 7 years of relevant experience Well versed with deployment, administration, troubleshooting, upgrade/migration of the OpenText Content Suite Platform and related components (Content Server, Archive Server, xECM, xECM Modules, Brava, OTDS, Search & Indexing) & Integrations with SAP, SuccessFactors, Salesforce. Experience with Cloud deployment of the Content Suite Platform will be an advantage. Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL) Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript,Powershell) Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge. Strong interpersonal and people management skills Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task.
Posted Date not available
8.0 - 12.0 years
13 - 22 Lacs
bengaluru
Work from Office
OPENTEXT - THE INFORMATION COMPANY Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we dopowering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT: Engagements may vary from managing multiple short and relatively fast paced engagements, to larger projects depending upon levels of experience. The nature of work may include supporting full application lifecycle activities right from development, deployment/provisioning, testing, migration, decommissioning and ongoing run & maintain (upgrades, patching etc.) support of the cloud deployments. WHAT THE ROLE OFFERS: Participate and contribute to Project execution phases. Participate in the day-to-day administration of the systems, including Incident & Problem Management Participate in execution of new implementations, upgrades and patching activities. Participate in the advanced configuration of CS software components, in line with project and customer time scales. To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources. Actively contribute in identifying opportunities for automating day to day activities where possible to achieve operational efficiencies. Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business. Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Services. Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach. Respond to and troubleshoot alerts from monitoring of applications, servers and devices sufficient to meet service level agreements. Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. WHAT YOU NEED TO SUCCEED: BE/B. Tech. or equivalent technical qualification Minimum of 3-5 years of relevant experience Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL) Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript) Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.
Posted Date not available
12.0 - 15.0 years
25 - 30 Lacs
hyderabad
Work from Office
Your Impact: The Consultant will be responsible for implementing an Enterprise solution using the AppWorks platform, assisting customers with suitable solutions, installations, and configurations of the solution. The Consultant requires both technical and interpersonal skills to design, describe, and manage solutions. They will evaluate the existing customer environment and work out how different elements of business, information, and technology can be applied to solve a problem. Will also apply business skills and consulting methodologies to collect and analyze data. Should be keen on enhancing the knowledge on the latest versions of AppWorks features. Should be keen to learn on other Appworks connected OT products. What the role offers: Understands the business requirements, proposes the solution considering the current & future roadmap of customer. Offers design choices with their pros and cons and recommends the best design suited for the given context. Develops solutions that meets the requirements using appropriate features of AppWorks platform. Identifies and manages the requirements and Change requests effectively for consistent communication with all the stakeholders. Designs and programs complex modules of an application taking into consideration the functional and non-functional aspects. Takes ownership of solution quality. Actively and effectively reviews design, source code, takes defect prevention steps in software development. Provides high level work estimates and assists in task planning & task allocation. Mentors technical architects and senior engineers within the team guides them in their work. Passionate about new technologies/innovations happening around. Constantly upgrades knowledge on latest technologies and standards. Should be able to describe customer requirements technically and should be able to build quick proof of concepts to identify hot spots. Act as a project manager/Scrum master during project execution phases and stay close to the customer. Should be able to conceptualize and build high quality demos for marketing or analyst briefings, pre-sales opportunities. Travel within the country and abroad as per project needs. What you need to succeed: Bachelors or advanced degree preferably related to Information Technology, or equivalent experience. Should have very good problem solving, analytical and coding skills. 12 to 15+ years experience with OpenText AppWorks /Process Suite is mandatory. Proficient in AppWorks latest versions i.e., version 20+. Knowledge of either Entity Modeling and / or Angular+ is desirable. Knowledge of OTDS, Content Server and other Opentext products is a plus. Proficiency with XML, SOA, Object Orientation, SQL databases, network architecture. Proficiency with programming in Java, JavaScript, UI Frameworks. Very good knowledge of SOAP, REST web services and related technologies. Very good knowledge of Single Sign-on mechanisms and related standards. General knowledge of web servers, browsers, and other internet applications. Customer facing experience is mandatory, should be able to understand requirements and come up with estimates. The Consultant possesses in depth technical knowledge on: Service Oriented Architecture W3C standards Object Orientation Java, J2EE Web 2.0 technologies Various types of enterprise applications (e.g. ERP, EAI , BPM) Databases, data modeling Network architectures and security. Software development methodologies
Posted Date not available
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