Content Strategist, Multimodal Content, gTech Ad Customer Support Google

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a Content Strategist specializing in Multimodal Content and AI, you will play a crucial role in the Digital Transformation team at Google. Your primary focus will be on architecting, overseeing the production, and continuously optimizing self-help experiences for customers, partners, and support agents globally. You will be responsible for shaping how users interact with support content across various modalities, such as video, interactive graphics, audio, voice interfaces, and AI-driven solutions. Your creativity and strategic insights will drive the innovation of content formats and delivery mechanisms, including the integration of Artificial Intelligence to personalize and enhance the user experience. The Digital Transformation team's mission is to provide accurate, comprehensive, discoverable, and easily consumable knowledge on Google's advertiser and merchant solutions. Your efforts will contribute to customers" self-help experience through scalable solutions rooted in content and product expertise. You will collaborate with global teams and partners to ensure that customers benefit from the full potential of Google's self-sufficiency solutions across all support surfaces. Key Responsibilities: - Plan requirements with internal customers and drive the strategic creation and integration of diverse multimodal content assets throughout project lifecycles. - Manage complex project schedules, identify risks and opportunities related to new technologies, and communicate goals, timelines, and AI/multimodal strategies effectively. - Collaborate with cross-functional teams to deliver impactful multimodal content for Google Ads launches and ongoing support needs. - Explore and pilot the use of AI for content personalization, dynamic adaptation, performance analysis, and optimizing voice-based interactions. - Engage and guide extended delivery teams, including vendors and global partners, to maintain quality standards and meet deadlines. Minimum Qualifications: - Bachelor's degree or equivalent practical experience. - 5 years of experience in content production/management, service operations, or program management. - Experience in managing rich media content production pipelines. Preferred Qualifications: - Master's degree or MBA. - Experience with content management systems and AI-assisted content creation. - Knowledge of Google Ads and related advertising products. - Ability to manage multiple complex assignments simultaneously and work with geographically dispersed, cross-functional teams. - Ability to drive projects to completion on deadline with attention to detail.,

Posted 3 weeks ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.