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1.0 - 4.0 years
3 - 4 Lacs
Gurugram
Work from Office
Content Moderation- Bengali Language Grad/UG with 1 yr exp can apply Salary upto- 29k in hand 24*7 Shifts Night Shifts 5 days working Roster offs Both side Cabs Candidate should have reading, speaking and writting skills in bengali
Posted 3 months ago
0.0 - 5.0 years
2 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
CTC 25,000 / experience (21k in hand) 20,000 / fresher(16k in hand) Incentive - Null Assessment :- Data Annotation assessment Operations Round Graduate only 5 Day working / Rotation shift / 2 day Rotation week off Required Candidate profile YouTube Channel - Sonu Chaurasiya Interview Location Video --- https://youtu.be/1AmXOLMEPEw Gaurav Tower near Bank of Baroda pvr, , Vikaspuri, New Delhi, Delhi, 110018 4th Floor- Waiting area
Posted 3 months ago
1.0 - 6.0 years
3 - 5 Lacs
Gurugram
Work from Office
International Content Moderation Blended Process Gurgaon location Graduate with 1 year of Content moderation exp. can apply (No B.E/B.TECH) 5 days working//2roster off Night Shifts Both side cabs Salary- upto 5.5 lpa (40k in hand) Kashish-9910738003 Required Candidate profile Candidiate must have excellent communication skills. Candidiates must be comfortable working in any shifts from office. Candidiates must be an immediate joiner. Perks and benefits Both side cabs Upto 4k travel allowance
Posted 3 months ago
2.0 - 4.0 years
4 - 5 Lacs
Hyderabad
Work from Office
Role & responsibilities Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the teams performance to continuous KPI achievement Managing day-to-day operations – ensure consistent quality and productivity across channels. Ensure consistent performance according to the relevant service level metrics. Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization. Preferred candidate profile
Posted 3 months ago
0.0 - 5.0 years
2 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
CTC 25,000 / experience (21k in hand) 20,000 / fresher(16k in hand) Incentive - Null Assessment :- Data Annotation assessment Operations Round Graduate only 5 Day working / Rotation shift / 2 day Rotation week off Required Candidate profile YouTube Channel - Sonu Chaurasiya Interview Location Video --- https://youtu.be/1AmXOLMEPEw Gaurav Tower near Bank of Baroda pvr, , Vikaspuri, New Delhi, Delhi, 110018 4th Floor- Waiting area
Posted 3 months ago
0.0 - 5.0 years
2 - 3 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Valid Data Annotation exp. only CTC 25,000 / Experience (21K in hand) 20,000 / Fresher (16K in hand) Incentive - Null Assessment :- 1. Data Annotation assessment 2. Operations Round Graduation Mandatory 5 Day working / Rotational shift & offs
Posted 3 months ago
0.0 - 5.0 years
2 - 3 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Valid Data Annotation exp. only Graduation is mandatory CTC 25,000 / Experience (21K in hand) 20,000 / Fresher (16K in hand) Assessment 1.Data Annotation assessment 2.Operations Round Graduation Mandatory 5 Day working / Rotational shift & offs
Posted 3 months ago
0.0 - 4.0 years
1 - 3 Lacs
Gurugram, Delhi / NCR
Work from Office
Lead data annotation and collection projects. Develop and implement data annotation guidelines and processes. Train and manage data annotation teams. Collaborate with data scientists and engineers to understand data requirements. HR - 63980 09438 Required Candidate profile Qualification - Graduate Salary :- CTC 25,000 / experience 20,000 / fresher Experience - Data Annotation only Transport:- Both Side 5 Day working / Rotation shift / 2 day Rotation week off
Posted 3 months ago
0.0 - 5.0 years
2 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
SALARY 25,000 / experience (21k in hand) 20,000 / fresher(16k in hand) Incentive - Null Assessment :- Data Annotation assessment Operations Round Graduate only 5 Day working / Rotation shift / 2 day Rotation week off Required Candidate profile YouTube Channel - Sonu Chaurasiya Interview Location Video --- https://youtu.be/1AmXOLMEPEw Gaurav Tower near Bank of Baroda pvr, , Vikaspuri, New Delhi, Delhi, 110018 4th Floor- Waiting area
Posted 3 months ago
1.0 - 3.0 years
3 - 5 Lacs
Hyderabad
Work from Office
1. Experience as a content moderator, social media moderator or equivalent experience – print/ digital/ TV 2. B2 English skills – oral and written. 3. Ability to work under pressure and make sound judgment calls; ability to handle egregious content
Posted 3 months ago
0.0 - 5.0 years
2 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
CTC 25,000 / experience (21k in hand) 20,000 / fresher(16k in hand) Incentive - Null Assessment :- Data Annotation assessment Operations Round Graduate only 5 Day working / Rotation shift / 2 day Rotation week off Required Candidate profile YouTube Channel - Sonu Chaurasiya Interview Location Video --- https://youtu.be/1AmXOLMEPEw Gaurav Tower near Bank of Baroda pvr, , Vikaspuri, New Delhi, Delhi, 110018 4th Floor- Waiting area
Posted 3 months ago
2.0 - 4.0 years
3 - 5 Lacs
Gurugram
Work from Office
We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 10–15 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What We’re Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the world’s leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sameer.gandhi@igtsolutions.com
Posted 3 months ago
8.0 - 13.0 years
8 - 14 Lacs
Thane, Hyderabad, Bengaluru
Work from Office
Must be a Quality Manager in the current role from International BPO - Transactional Quality Manager. Handled a Team of Quality Team Leaders and Quality Analyst's. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com
Posted 3 months ago
0.0 - 2.0 years
2 - 3 Lacs
Noida
Work from Office
"The employment is on a contractual basis" Contract Duration : 5 months (Remote/WFH) Roles & Responsibilities : Code and test emails based on provided requirements. Review output against specs to check work before handing off for testing. Schedule emails for deployment. Troubleshoot and resolve issues. Perform other duties as assigned. Comply with all policies, best practices, and standards. Preferred Candidate Profile : HTML programming Attention to detail Experience programming in Salesforce Email Studio (formerly Exact Target) Familiarity with TFS Good level of English written and verbal is a must. Must be proficient in using Microsoft Office applications (Microsoft Word, Excel, and PowerPoint). Interested candidates can share their resume at Sakshi.srivastava@conduent.com with below details : Total Experience- Notice Period- Current Location- Current CTC- Expected CTC- Kindly specify the role (Email Programmer) and your name in subject line
Posted 3 months ago
2.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Role & responsibilities *Excellent presentation, facilitation, and public speaking skills, with the ability to engage diverse audiences. *Preparation of TNI and conduct comprehensive evaluations to maximize knowledge retention and enhance overall efficacy. *Onboard new hires and assign them to appropriate training sessions, ensuring timely delivery to the production environment. *Develop and deliver comprehensive training programs based on the business requirements *Assess team member performance to identify areas for improvement and develop glidepath for the new hires *Strong verbal and written communication skills in English *Monitor and manage employee attendance and mandatory training sessions and performance during training and nesting phases *Deliver NHT/ Vertical, Refreshers and Cross trainings sessions *Demonstrated ability to design and develop engaging training materials using various instructional design methodologies *Experience with virtual training platforms (e.g., Zoom, Microsoft Teams) and e-learning authoring tools *Familiarity with Learning Management Systems (LMS) administration *Ability to work independently and collaboratively within a team *Excellent problem-solving and analytical skills *Effective coaching and feedback mechanism required to coach the new hires *Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) *Understanding of adult learning principles and training evaluation methods *Adaptability and a proactive approach to learning and development *EWS and its importance to identify the attrition during the training and nesting phases *Minimum of 1 year of proven experience as a Corporate Trainer, preferably within a multinational or Indian-based organization Bachelor's degree is mandate for this role Intrested Candidates email your CV at sakshi.sakshi@wipro.com with notice period and expected CTC.
Posted 3 months ago
0.0 - 5.0 years
2 - 3 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
- Job Profile : Data Annotation - Location : Gurugram Sector 18 - Rotational Shifts and Offs - Both side Cabs as per International Process - Virtual Interviews HR Rohit - 9870308784 Required Candidate profile Excellent English speaking candidates required - Both Freshers and Experienced candidates required - Assessment : Data Annotation Assessment Operations Round
Posted 3 months ago
0.0 - 5.0 years
2 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
CTC 25,000 / experience 20,000 / fresher Incentive - Null Assessment :- Data Annotation assessment Operations Round Graduate only 5 Day working / Rotation shift / 2 day Rotation week off Required Candidate profile Job Hiring all Updates Check YouTube YouTube Channel - Sonu Chaurasiya HR Sonu Chaurasiya 8448473507 Skill seekers consultancy
Posted 3 months ago
1.0 - 2.0 years
3 - 4 Lacs
Hyderabad
Work from Office
> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Moderation.
Posted 3 months ago
4.0 - 6.0 years
2 - 6 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Role-Team Lead(Content Moderation) Location- Hyderabad Shift24*7(Night) Experience Overall 24-year exp with 6 months to 1 year of exp as team lead handling content moderation team. Previous team management experience. Roles & Responsibilities: Ability to identify and grow talent, lead, motivate and coach direct reports. Ability to explain what's driving their teams' performance in a concise and data driven way Proven ability to proactively identify training needs and support development of programs High level of integrity as demonstrated personally and professionally Proven ability and passion to coach in one-on-one and also in a team setting with a clear data driven approach and tangible output for agents to improve. Excellent organizational skills and detail-oriented approach to problem solving Demonstrated proficiency in multi-tasking and prioritization Familiarity with project management and efficient conflict management Moderate understanding of business process improvement methods Skills Required: Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the teams performance to continuous KPI achievement Managing day-to-day operations ensure consistent quality and productivity across channels. Ensure consistent performance according to the relevant service level metrics. Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization. Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Payment and Fraud( Trust & Safety).Experience1-3 Years.
Posted 3 months ago
3.0 - 6.0 years
3 - 5 Lacs
Gurugram
Work from Office
Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team of content moderators, overseeing performance management, and ensuring high-quality standards are met for content moderation services. The ideal candidate will have a background in team management, content moderation, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex content moderation issues. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure content moderation standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) and achieving content moderation goals. Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Content Moderation Expertise : Applying knowledge of Trust and Safety protocols to ensure content is reviewed in line with community standards and compliance guidelines. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork If you are passionate about content moderation, team management, and driving performance in a rapidly evolving environment, we would love to hear from you. To Apply: Please share your resume with Sonam Singh at sonam.singh1@igtsolutions.com or Call @ 9953150816
Posted 3 months ago
3.0 - 5.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Role Purpose Excellent written and verbal communication skills in English. Carefully examine diverse content formats (text, images, videos & audios) to identify and flag issues such as: Factual inaccuracies, Harmful or offensive language, Biased or discriminatory content and any potential violations as per policy. Emotionally strong in nature, should be able to work on social media platforms. Strong work ethic and ability to work with minimal supervision. Should be able to follow policies & procedures diligently related to moderation as prescribed by the business. Excellent Time Management skills. Good Interpersonal & People skills with good problem-solving approach. Strong analytical and logical reasoning skills. Only Experienced 3 years above & Graduates are eligible to apply. Candidates who are willing to work from Office are preferable. We have only night shifts for this process. We have 2-way cab availability. 5 day working (2 rotational week offs Mandatory Skills: Payment and Fraud( Trust & Safety).
Posted 3 months ago
10.0 - 15.0 years
20 - 30 Lacs
Mumbai
Work from Office
In-depth knowledge of Trust & Safety landscape, value chain, content types, moderation methods and compliance requirements. Good working knowledge of tools, technologies and platforms for Trust & safety services. Required Candidate profile Minimum of 7 years of experience in go-to-market strategy and execution, preferably leadership role within media industry in content / creative roles. Minimum 5 years of experience in content strategy
Posted 3 months ago
1.0 - 3.0 years
4 - 6 Lacs
Mumbai
Work from Office
As an Agent, you are responsible to Review content- user profiles, videos, texts, images etc. Investigate and apply client policies. Review and moderate user-generated content (text, images, videos, and other formats) Required Candidate profile Identify and take appropriate action on content that is offensive, harmful, misleading, or violates terms of service. Categorize and escalate sensitive or high-risk issues to internal teams/management
Posted 3 months ago
1.0 - 5.0 years
3 - 5 Lacs
Gurugram
Work from Office
Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 1 years of experience in Team handling with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 6 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: 7042379178
Posted 3 months ago
2.0 - 7.0 years
2 - 4 Lacs
Hyderabad
Work from Office
We are Hiring for a Content Moderation 5 Days Working Rotational Shift Salary up to 4.8 LPA Required Candidate profile The candidate must have 1 Year of experience as a Content Moderator, with a total of 2 Years of Experience. Qualification:- Min. 12th Pass Good English Communication Skills HR Heena - 8328062865
Posted 3 months ago
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