633 Content Moderation Jobs - Page 19

Job Overview: We are seeking a highly experienced and dynamic individual to join our Contact Center team as a Social Media and/or Email Representative. This role is ideal for someone with a strong background in consumer service and a deep understanding of social media platforms and email with B2C experience. The successful candidate will be responsible for managing and responding to customer inquiries, feedback, and issues across various social media channels. They will also work to enhance customer satisfaction and uphold the companys brand image. Key Responsibilities: Monitor and Respond to Social Media/Email Engagement: Actively manage and respond to customer inquiries, complaints, and feedback on all social media platforms, ensuring timely and professional communication. Customer Issue Resolution: Resolve customer issues efficiently by providing accurate information, troubleshooting problems, and escalating matters as needed while maintaining a high level of customer satisfaction. Engage with Customers: Create and foster positive engagement with customers across platforms, proactively addressing concerns and promoting brand loyalty. Content Moderation: Monitor posts, comments, and messages for appropriateness, ensuring content aligns with company policies and brand voice. Collaboration with Teams: Work closely with other teams (marketing, product, and technical support) to systematically escalate issues with relevant stake holders, share feedback, and ensure customer concerns are addressed in a holistic manner. Brand Advocacy: Represent the brand s voice with professionalism and empathy, ensuring consistency in communication and fostering a positive online presence. Qualifications Proven experience in a high-volume customer service or contact center environment, with a focus on the U.S. consumer segment. 5+ years of social media experience and/or U.S. based email B2C correspondence. Strong understanding of social media platforms (e.g., Facebook, Twitter, Instagram) and tools for social media monitoring and engagement. Excellent written and verbal communication skills, with the ability to craft professional and friendly responses tailored to the U.S. audience. Highly skilled at problem-solving and conflict resolution, with an ability to maintain composure in challenging situations. Ability to manage multiple social media conversations simultaneously while providing personalized attention. Experience in managing customer sentiment and driving positive online interactions. A strong sense of urgency and attention to detail, ensuring prompt responses and accurate information delivery. Tech-savvy with a good understanding of Salesforce and social media management software. Ability to prioritize multiple customer inquiries and resolve them in a timely manner, especially in a high-volume environment.

Hiring for Temu Content Moderator Experienced only NO FRESHERS International Process. Qualification : Any Graduate Required Candidate profile Facilities: -Cab facilities -5 days working & week offs -Perks & incentives will be provided -Virtual interviews CONTACT - 9870305937[BAMBI]

- Job Profile : Data Annotation - Location : Gurugram Sector 18 - Rotational Shifts and Offs - Both side Cabs as per International Process - Virtual Interviews HR BAMBI[9870305937] Required Candidate profile Excellent English speaking candidates required - Both Freshers and Experienced candidates required - Assessment : Data Annotation Assessment Operations Round

Roles and Responsibilities Design and deliver training programs for content moderators, focusing on trust and safety guidelines. Develop process training materials, including instructional design, storyboarding, and scriptwriting. Conduct new hire training sessions to ensure understanding of content review processes. Collaborate with cross-functional teams to identify areas for improvement in content moderation processes. Provide ongoing support through coaching, feedback, and performance evaluation. Desired Candidate Profile 4-6 years of experience in content moderation or a related field (e.g., Trust & Safety). Strong knowledge of Trust & Safety policies and procedures. Excellent communication skills with ability to train diverse groups effectively. Ability to work independently with minimal supervision while prioritizing tasks efficiently.

Roles and Responsibilities Manage a team responsible for content moderation, ensuring timely review and resolution of customer complaints. Develop and implement effective processes to improve content quality, reduce errors, and enhance user satisfaction. Collaborate with cross-functional teams to identify areas for improvement in content management systems (CMS) and suggest solutions. Provide guidance on content guidelines, policies, and procedures to ensure compliance with regulatory requirements. Analyze data to track performance metrics such as first-call resolution rates, handle time, and abandon rate. Desired Candidate Profile 6-8 years of experience in Content Review or related field with expertise in Content Moderation/Trust & Safety. Strong understanding of CMS operations and ability to analyze complex issues quickly. Excellent communication skills with ability to work effectively across multiple stakeholders including customers, colleagues, and senior leadership.

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Job description SUTHERLAND GLOBAL SERVICES is hiring for Content Moderator || Hyderabad Location || Designation: Associate / Analyst Responsibilities: 1. Monitor, moderate egregious content (text, image, video & sound) such as per customer's preset guidelines. 2. Approval/ rejection of content in compliance & non-compliance with customer guidelines, respectively - Child sexual abuse imagery, terrorism & violence, etc. 3. Study the content, use the knowledge base to assign the specific policy of violation, while reporting an objectionable content 4. Clock the required login hours to maintain daily utilization requirements 5. Keep track of content inflow. 6. Identify gaps/ gray areas in policies & guidelines based on ground truth data. 7. Store, document edge cases, nuanced examples among moderated content to create referenceable repositories. Skills: 1. 1+ year experience in Digital Safety / Trust & Safety domain as a content moderator, social media moderator or equivalent experience print/ digital/ TV 2. Excellent English skills oral and written. 3. Required to work in night shift hours & weekends (24*7 shifts) 4. Ability to work under pressure and make sound judgment calls; ability to handle egregious content 5. Any graduation degree **Immediate to 15 days notice period candidates are preferred** Role: Other Industry Type: BPM / BPO Department: Other Employment Type: Full Time, Permanent Role Category: Other Education Under Graduate is also eligible Key Skills Skills highlighted with ‘are preferred key skills Content Moderation Social Media Content Content Curation Content Review

Greetings from WIPRO, Mega walk-in drive for Experienced in Content Moderation role !!! Timings- 9:00AM to 12:30PM Skills Required : Excellent communication skills in English Proactive and positive approach to tasks. Emotionally strong in nature, should be able to withstand inappropriate content with maturity and professionalism. Strong work ethic and ability to work with minimal supervision. Experience using internet websites and social communication tools. Should be able to follow policies & procedures diligently as prescribed by the business. Minimum 1 year experience is required . Excellent Time Management skills. Good Interpersonal & People skills with good problem-solving approach. Strong analytical and logical reasoning skills. Specifications: Work location- Hyderabad " Work from office" role. Should be flexible to work in Rotational shifts (Including night shifts) Need immediate joiners only Working days- 5 Days a week with 2 days of rotational week off. Only experienced candidates from 1- 4 years are eligible to apply Should hold minimum 1yr experience in content moderation. Qualification- Graduation (should have all documents, PC & CMM Mandatory) Only Graduates are eligible to apply. Any pursuing candidates are not eligible to apply (Graduation or Post Graduation) Should have work experience documents for entire experience (like Offer Letter, Experience Letter and Payslips) Interview Location : Wipro campus, Vendor Gate, 203, 115/1, ISB Rd, Opp. to Dominos, Financial District, Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032 Please carry below mandatory documents for the interview :- Updated Resume Passport size photograph (taken in last 6months) Aadhar card- (Original) with recent photo updated Previous/Current organization last 3 months Pay slips. All previous & recent organizations offer & experience letters. Provisional certificate of highest qualification issued by University (Graduation/ Post Graduation) Thanks & Regards, Wipro TA Team

Roles and Responsibilities Review and moderate content created by users on the platform, ensuring it adheres to community guidelines and policies. Collaborate with cross-functional teams to develop and implement effective content strategies. Edit and refine written content for accuracy, clarity, and consistency across all platforms. Manage multiple projects simultaneously, prioritizing tasks effectively to meet deadlines. Provide creative writing support for various marketing initiatives. Desired Candidate Profile 1-5 years of experience in content creation, editing, management, review, or strategy development. Proficiency in Portuguese language (Written ) Strong understanding of content moderation principles and best practices. Excellent writing skills in Portuguese with ability to adapt tone and style according to audience needs.

Roles and Responsibilities Review and analyze content created by users on the platform, ensuring it meets community guidelines and standards. Identify and flag potentially harmful or inappropriate content for removal. Collaborate with cross-functional teams to develop strategies for improving content quality and user engagement. Conduct research to stay up-to-date on industry trends and best practices in content creation, moderation, and review. Provide feedback to developers on features related to content management systems. Desired Candidate Profile 1-5 years of experience in content creation, editing, review, or strategy development. Proficiency in Spanish language (written) required; knowledge of English also necessary. Experience working with online communities or social media platforms preferred.

Content Moderator - English/Bengali Language INTRODUCTION We are an International BPO company with offices around Southeast Asia and expanding globally. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start! Commitment to our people is our real strength and the key to success. Company size: 6,000+ employees Key Responsibilities: Responsible for the content safety of short video products, ensuring their legal compliance. Coordinating with supervising departments to timely deal with contents violating our community and regulations, and to update operation standards. Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material. Reviewing/updating content on a popular social media platform. Location: Kolkata, India Key skills and experience: B2 English level required Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely. Both Undergrads & New graduates are welcome. No experience is required. Being able to start working immediately is a strong plus. Working time: Able to work night ,overnight shifts and rotational shifts

We are hiring for Top BPO's for customer support. Hiring for content moderation Key skills required: Should have exp in content moderation Need only graduates with 1 year experience into content moderation Salary - 30% hike up to 6 LPA call aditi@7795311459 7848820046 , 7829423175

looking for experience with Content Moderation profile International Process Qualification : Graduate/BE/B tech Facilities: Cab facilities 5 days working & weekoffs Perks & incentives will be provided Grad with min 6 months experience Required Candidate profile YouTube Channel- Sonu Chaurasiya Interview Location Video- https://youtu.be/1AmXOLMEPEw Gaurav Tower near Bank of Baroda pvr, , Vikaspuri, New Delhi, 110018 4th Floor- Send Ur Resume- 8448473507

looking for experience with Content Moderation profile International Process Qualification : Graduate/BE/B tech Facilities: Cab facilities 5 days working & weekoffs Perks & incentives will be provided Grad with min 6 months experience Required Candidate profile Send Ur Resume- 8447910644 HR SADHVI

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Manager Content Moderation Job Description 1) Manage a team of agents for content moderation (both image and video which includes afflictive content) 2) Managing team performance in line with targets assigned from time to time 3) Conducting weekly reviews, one-on-one with agents, EWS, IDP reviews 4) Working under high pressure environment with regular achievement of productivity of >1000 cases per agent per day and accuracy goal of 99% 5) Regular sharing of data with analysis and monitoring performance 6) Regular audits, coaching and feedbacks to be shared with team members 7) Co-ordination with cross functional teams like transport, payroll, L&D, HR 8) Ensure well-being and engagement of team members 9) Sharing inputs and recommendation related to process and policies from time to time Skill Requirement: 1) Must have experience of managing content moderation team for international client 2) Must be experienced with image, text, short videos, attributes moderations which includes afflictive content 3) Must be well versed with team management, performance management, productivity metrics and stake holder management 4) Must be open to work in flexible shifts

Title: Manager Ops - International Process (Data Annotation) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, recommend improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Contact Person : Nidhi Rastogi 8630322833 share their Resume at nidhi.rastogi@igtsolutions.com

Title: Manager Ops - International Process (Content Moderations) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Contact Person: Nidhi Rastogi 8630322833 share their resume at nidhi.rastogi@igtsolution.com

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Title: Assistant Manager Content Moderation (COMO) Job Location: [Gurgaon] Reports To: [Manager COMO] Shift: Flexible (Must be open to work in rotational shifts) Job Summary: We are seeking a highly motivated and experienced Assistant Manager to lead a team of content moderation agents handling international clients. The role involves managing image, text, and short video moderation—including afflictive content—while ensuring high levels of productivity and accuracy. The ideal candidate will possess strong leadership, analytical, and stakeholder management skills. Key Responsibilities: Lead and manage a team of agents responsible for content moderation across various formats (image, video, text). Monitor and drive team performance in line with business targets and SLAs. Conduct regular performance reviews including weekly 1:1s, Early Warning System (EWS), and Individual Development Plans (IDPs). Ensure consistent achievement of productivity targets (1000 cases per agent per day) and accuracy standards (99%). Analyze team performance data regularly and share actionable insights with relevant stakeholders. Conduct audits, provide coaching, and deliver constructive feedback to team members. Collaborate with cross-functional departments such as Transport, Payroll, Learning & Development (L&D), and Human Resources (HR). Promote team engagement and ensure employee well-being. Provide timely inputs and recommendations on process improvements and policy updates. Skills & Qualifications: Proven experience managing a content moderation team for an international client. Hands-on expertise in moderating images, text, short videos, and attributes , including sensitive or afflictive content. Strong knowledge of performance management, productivity metrics , and team management best practices. Excellent stakeholder management and cross-functional coordination skills. Ability to work in a high-pressure environment with changing priorities. Willingness to work in flexible/rotational shifts . Preferred Experience: [6-8] years of experience in content moderation or related BPO/KPO roles. Prior experience in high-volume moderation environments is a plus.

We're Hiring: Assistant Manager Content Moderation (COMO) Location: IGT Solutions Pvt Ltd Industry: IT & BPM | Travel | Transportation | Hospitality Shifts: Flexible Join a global leader in IT-BPM services for the travel domain! IGT Solutions is looking for an experienced Assistant Manager to lead a Content Moderation team handling images, videos & text , including sensitive content. Key Responsibilities: Manage & motivate a team of agents handling international content moderation Monitor performance, conduct reviews & ensure daily targets (>1000 cases/agent, 99% accuracy) Deliver coaching, feedback & regular audits Collaborate with cross-functional teams (HR, Payroll, L&D, Transport) Ensure team well-being & engagement Share data insights & suggest policy/process improvements Must-Have Skills: Prior experience managing a content moderation team for an international client Strong knowledge of moderation across images, text, short videos (including afflictive content) Proficiency in team & performance management Excellent stakeholder coordination & communication Willingness to work in flexible shifts Why IGT? Work with 10,000+ travel industry experts across 15 global delivery centers. At IGT, we value innovation, inclusion, and excellence. Apply now and be part of a high-impact team driving the future of digital safety in the travel industry! #IGTSolutions #NowHiring #ContentModeration #AssistantManagerJobs #DigitalSafety #JobAlert #TravelTechCareers Interested candidates can share their CV @ sonam.singh1@igtsolutions.com

looking for experience with Content Moderation profile International Process Qualification : Graduate/BE/B tech Facilities: Cab facilities 5 days working & weekoffs Perks & incentives will be provided Grad with min 6 months experience Required Candidate profile YouTube Channel- Sonu Chaurasiya Interview Location Video- https://youtu.be/1AmXOLMEPEw Gaurav Tower near Bank of Baroda pvr, , Vikaspuri, New Delhi, 110018 4th Floor- Send Ur Resume- 8448473507

Title: Manager Ops - International Process (Data Annotation) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, recommend improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Interested candidates can share their cv at 9953150816

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What Were Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the worlds leading travel and tech brands. Learn more: www.igtsolutions.com Were an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Share resume at sonam.singh1@igtsolutions.com

Title: Manager Ops - International Process (Content Moderations) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Interested candidates can share their cv at 9953150816

Hiring for Temu Content Moderator Experienced only NO FRESHERS International Process. Qualification : Any Graduate Required Candidate profile Facilities: -Cab facilities -5 days working & week offs -Perks & incentives will be provided -Virtual interviews CONTACT - 9717700157 (HR Amanpreet Kaur)

looking for experience with Content Moderation profile International Process Qualification : Graduate/BE/B tech Facilities: Cab facilities 5 days working & weekoffs Perks & incentives will be provided Grad with min 6 months experience Required Candidate profile YouTube Channel- Sonu Chaurasiya Interview Location Video- https://youtu.be/1AmXOLMEPEw Gaurav Tower near Bank of Baroda pvr, , Vikaspuri, New Delhi, 110018 4th Floor- Send Ur Resume- 8448473507