1636 Content Management Jobs - Page 29

What You'll Do We are looking for a Sr. Technical Writer with 7+ years of experience in Content Design and Technical Writing to join our dynamic Product Experience team. You will create user-focused, high- impact product content and shape the voice of Avalara's user interfaces. You will report to Director, Technical Writing. You will collaborate with Product Managers, Designers, and Engineers to define and deliver a content strategy across user interfaces and develop user-focused microcopy, error messages, onboarding flows, and tooltips that enhance the user experience and align with Avalara's brand voice and tone. Conduct user research, usability testing, and A/B testing to ensure content effectiveness and understanding of user needs. Audit and improve existing content for consistency, accessibility, and usability, ensuring compliance with WCAG 2.1 AA standards. Lead the creation and maintenance of style guides, content templates, and governance processes to ensure scalable, high-quality content. Partner with other teams to identify content gaps and propose solutions to enhance the end-to-end-user journey. What Your Responsibilities Will Be You will be a mentor junior writer, ensuring the team delivers cohesive, impactful content. Partner with design, research and support teams to develop a content strategy, including what type of content customers need at each stage of their interaction with our products Advocate for user-centered design principles and the role of content in shaping exceptional product experiences. Help develop and implement efficient content-development processes. Write and refine microcopy, user flows, and in-product guidance to simplify complex workflows and reduce cognitive load. You will collaborate with designers to prototype and improve on content solutions that improve usability and accessibility. Evaluate and revise content to reflect product changes, maintaining version control and clear documentation. You will Partner with User Researchers to gather insights and data-driven feedback on content effectiveness. Work with Engineering teams to ensure technical feasibility and seamless implementation of content solutions. Coordinate with Localization teams to support content translation and ensure consistency across global markets. You will establish and maintain content standards, style guides, and best practices for Content Design. Use analytics and user feedback to measure content performance and iterate for continuous improvement. What You'll Need to be Successful You have demonstrated expertise in creating impactful, user-centered content for complex, enterprise-level products. Be prepared to share examples of your work, including how your content improved usability and contributed to our goals. 7+ years of experience in Technical Writing for software products or SaaS platforms. Experience with user-experience principles and how content influences design and usability. Experience conducting user research or usability testing to inform content strategies. Knowledge of accessibility standards (e.g., WCAG 2.1) and best practices for inclusive content. Proficiency with content management tools, design software (e.g., Figma), and analytics platforms.

Support Banking and Cash Management growth by executing cross-channel marketing campaigns that include email, owned websites, paid search and social, and the client mobile app. Work closely with Bank business partners, vendors and technology partners to develop and deliver digital marketing campaigns. Participate in designing of digital marketing strategy and tactics, manages business initiatives, supports driving innovation, and builds relationships across product, corporate, and marketing teams. Ensure timelines, budgets, commitments, and goals are met and provide exceptional communication to team members, leaders, and stakeholders throughout the process. ACCOUNTABILITIES The primary focus for this position is the email channel. Work closely with the Email delivery team and Bank product owners to develop a clear email sales strategy and then develop and deploy email campaigns for the Bank. Measure, analyze and report email metrics at an overall and individual campaign level. Partner with email vendor for bank-driven email channel management including email execution processes, invoicing, and leveraging industry best practices. Continuously test, analyze and optimize emails to increase open rates, click through rates and other key email marketing metrics. Work with Bank business partners to improve results and the consumer experience, utilizing a data-driven approach. Additionally, work with the Product owners for Ameriprise. com, the secure site, the mobile app, and the paid search and social channels to coordinate multichannel marketing campaigns across these channels. Seek out opportunities to leverage capabilities and integrate experiences across channels to maximize digital marketing campaign results. RESPONSIBILITIES Develop and deploy email campaigns for the Bank, leveraging processes that foster transparency, communication and efficiency. Measure, analyze and report email metrics at an overall and individual campaign level. Work with business partners to improve results and the consumer experience, utilizing metrics. Work closely with the Email delivery team and Bank leaders to develop a clear email marketing strategy. Partner with email vendor for bank-driven email channel management including email execution processes, invoicing, and leveraging industry best practices. Submit job requests to Epsilon and manage process from kick off to launch. Includes QA of emails for accurate content, proper rendering and links, overseeing and communicating needed changes, delivering list details and determining launch schedule. Continuously test, analyze and optimize emails to increase open rates, click through rates and other key email marketing metrics. Ensure overall success of daily operations by managing marketing calendar, production process, and campaign results. Understand campaign and project goals to provide guidance and consultation on strategy and supporting tactics. Ensure all email campaigns comply with current email best practices in the industry. Maintain and improve end-to-end process for campaigns that includes the strategy, review, approvals, measurement, insights and optimizations. Work with the Product owners for Ameriprise. com, the secure site, the mobile app, and the paid search and social channels to coordinate campaigns across these channels. Seek out opportunities to leverage capabilities and integrate experiences across channels to maximize campaign results. REQUIRED QUALIFICATIONS 7+ years of email and multi-channel marketing experience. Advanced or higher level of proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Demonstrated experience and success in email channel. Demonstrated experience with vendor-hosted email technologies, channel best practices and related capabilities such as web analytics. Demonstrated experience with campaign and content management platforms. Ability to build and leverage relationships across organizational boundaries at multiple levels. Ability to effectively manage and prioritize projects and work independently to meet deadlines. Strong communication and organization skills, including prior experience working with technology and vendor teams. Ability to work independently and collaboratively in cross-functional teams in a fast-paced environment; Enthusiastic, self-motivated and flexible. PREFERRED QUALIFICATIONS 2+ years of banking financial services marketing technology experience. Experience with Adobe experience, campaign, web analytics, and creative platforms. Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings (2:00p-10:30p) India Business Unit AWMPO AWMPS Presidents Office Job Family Group Marketing/Product Management

Assistant Brand Manager Social Rummy Assistant Brand Manager Social About Junglee Games With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker. Our team comprises over 1000+ talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee s mission is to build entertainment for millions of people around the world and connect them through games. Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders. Job Overview Are you the first one in your group to jump on a trending reelCan you turn a meme into marketing magicWere looking for a trend-obsessed Assistant Social Media Manager to help us grow our brand across social platforms with scroll-stopping content that speaks to our players. This is a creative, fast-paced role where you ll play a key part in capturing attention, riding trends, and making online rummy cool, relatable, and viral . Key Responsibilities 1. Trend Spotting Creative Execution Constantly track viral trends, memes, formats, and audio especially across Instagram Reels, YouTube Shorts, and X (Twitter). Pitch and produce quick-turnaround content ideas that tie trending formats to our brand, games, and community. Work closely with designers and editors to bring those ideas to life with speed and style. 2. Content Management Help manage daily posting across all key platforms Instagram, Facebook, Twitter, YouTube, Telegram, etc. Write catchy, clever, and brand-aligned captions, hashtags, and CTAs. Maintain a consistent and playful brand tone while experimenting with new formats and angles. 3. Community Engagement Interact with followers in real time responding to comments, joining conversations, and boosting UGC. Help run contests, polls, and campaigns that encourage shares and participation. 4. Performance Monitoring Track how trend-based content is performing (reach, engagement, shares, etc. ). Share weekly insights and help refine the content strategy with learnings. Keep an eye on what competitors and creators in the gaming/RMG space are doing and do it better. Qualifications Skills Required 1-3 years of experience in social media, content, or digital marketing Obsessed with social media and pop culture. You know what s trending before it hits the mainstream. Hands-on with Reels, YouTube Shorts, and meme culture. Great copywriting chops with the ability to write fun, witty, and on-brand content. Bonus if you have basic skills in Canva, CapCut, or other quick-edit tools. Passion for gaming, cards, or digital-first brands is a huge plus! Be a part of Junglee Games to: Value Customers Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes. Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success. Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic. Embrace change - Change drives progress and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead. Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving. Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more. Know more about us Explore the world of Junglee Games through our website, www. jungleegames. com . Get a glimpse of what Life at Junglee Games looks like on LinkedIn . Here is a quick snippet of the Junglee Games Offsite 24 Liked what you saw so far Be A Junglee

Location: Jaipur Experience Fresher and/ or Experience Skill RESEARCHING SKILLS,ACADEMIC CONTENT WRITING The Nursing Researcher - Expert is supposed to do a good research and analysis to create the best Academic content for our International customers who are from different countries like The United States, United Kingdom, Australia, Germany, Singapore and many more. As a Nursing Researcher, you will get an opportunity to learn and experience the International education system and their academic environment of different countries. Role And Responsibilities Analyzing and understanding the customers requirements. Conducting good research on customers demand. Following the guidelines provided by the customer or reporting manager. Deliver quality content with No-Plagiarism. Completing work within the given deadlines. Following the rules and regulations of the company. Maintaining a good environment in the office. Addressing the changes or revisions as per the need of the customer. Required Skills Excellent communication and Interpersonal skills. Magnificent on English Grammar. Basic understanding of Biology, Nursing. Good command on Office365. Outstanding Multi-tasking skills. Ability to handle pressure.

Roles and Responsibilities Develop and implement social media strategies to increase brand awareness and engagement across various platforms (Facebook, Instagram). Create high-quality content (text posts, videos, stories) that resonates with our target audience. Monitor analytics to track performance metrics and adjust strategies accordingly. Collaborate with cross-functional teams to integrate social media into overall marketing efforts. Desired Candidate Profile 1-3 years of experience in social media management or a related field. Strong understanding of Content Strategy, Content Creation, Video Editing, Canva, Instagram Marketing, Instagram Ads, Videography, Social Media Marketing, Content Development, Content Curation, Content Management, and Content Editing. Ability to work independently as well as part of a team environment.

Key responsibilities: 1. Accurately cut, copy, paste, and manage data in internal sheets and tools. 2. Proofread and edit written content to ensure it is free of errors and polished for final use. 3. Maintain the consistency and accuracy of data records across platforms. 4. Deliver tasks on time while ensuring quality standards are met. 5. Communicate with team members to resolve any discrepancies or clarify instructions. Who Should Apply: 1. Candidates with strong attention to detail. 2. Those seeking non-technical positions focused on clerical or administrative work. 3. Individuals with experience in data entry, record management, or content editing. Important Note: This is NOT a technical database management or developer role. Candidates with SQL, programming, or data analytics expertise may find this position unrelated to their skills.

Marketing manager to manage placements and recruiting of students to MVOC program with JOB guaranteed master degree programs.

Responsibilities : Help plan Pre-Events and Main Events Support guest bookings & logistics Assist in content & event curation Coordinate with artists & creators Help manage community outreach Contribute to event scripts & schedules Share creative inputs Health insurance

Educational Requirements Bachelor of Engineering,Bachelor Of Technology Service Line Digital Experience Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Opentext Content Server Preferred Skills: Technology->Content Management->Opentext CMS

Derivia Intelligence is seeking a Sub-Editor to join our growing editorial team in Chennai, India. In this role, the ideal candidate will play a crucial part in upholding the highest standards of editorial excellence across our market coverage on structured products and futures and options for Structured Retail Products (SRP) and Futures & Options World (FOW). The Sub-Editor will have exceptional editorial judgment, meticulous attention to detail and a proven ability to edit, fact-check and refine copy for accuracy, clarity and impact. This is a hybrid role, with a mix of remote and in-office work. Edit and proofread content to remove spelling and grammatical errors and ensure clarity, consistency and adherence to house style and editorial guidelines. Fact-check and verify sources to maintain accuracy, journalistic integrity, and regulatory compliance. Refine copy to enhance readability, flow, and overall impact. Collaborate with editors and analysts, providing constructive feedback to strengthen content. Publish insights and manage content using the companys content management system (CMS). Monitor market developments and help prioritize market-moving insights under tight deadlines. Contribute to company initiatives and projects as needed. Work closely with the Chief Product Officer to ensure content aligns with product vision and strategic objectives. Collaborate with the editorial team to ensure content accuracy, quality, and consistency through feedback and revisions. Coordinate with the data and research teams to validate data sources, ensuring all information is timely, reliable, and accurate. Maintain consistent communication with internal cross-functional teams to ensure content remains relevant, accurate, and aligned with business goals. Your decisions and suggestions should consider the impact on the other areas of the company and you should be aware of the impacts (both positive and negative) that it may have on those departments . KNOWLEDGE, EXPERIENCE AND SKILLS Minimum three years of experience in financial journalism, business news editing, or related field. Demonstrated understanding of financial markets, instruments, and terminology. Knowledge of structured products and futures and options is a plus. Proven editing and proofreading skills with meticulous attention to spelling, grammar, and style. Ability to fact-check and verify sources to ensure accuracy and compliance. Excellent communication skills with the ability to provide constructive feedback and enhance content quality. Strong time management skills to prioritize market-moving insights under tight deadlines. Experience with content management systems (CMS) for publishing and managing stories. bachelors degree in a related field. Detail-oriented to ensure clarity, consistency, and accuracy across all content. Strong editorial judgment with the ability to refine, fact-check, and enhance market insights. Process-driven to adhere to house style and editorial standards. Resilient and adaptable, balancing multiple edits, deadlines, and shifting priorities. Collaborative and constructive, providing clear feedback to writers and analysts. Self-motivated and capable of working independently while also collaborating seamlessly with colleagues across time zones. Flexible in meeting tight deadlines, including working late-night shifts when required. Intellectually curious and proactive with a keen interest in global market trends and financial developments.

Thomson Reuters is seeking an experienced content editor for our legal content team in India. The successful candidate will be responsible for formatting, editing and managing content on the web. We are looking for someone who can work independently but also collaboratively within a team environment. About the role: Support the editorial teams in formatting and updating the content in accordance with the specified instructions. Verify own work for accuracy and completeness and ensure that the information is properly presented and organized. Participate in the update process for maintained resources. Participate in the bulk changes to the existing content. Document comparison and discrepancies reporting. Verify links and correct any issues. Develop understanding of the roles and responsibilities of each team member and how each role impacts production. The evaluation of AI and LLM models as needed, including experimentation, prompting, and evaluating results. About You: bachelors degree in arts or related field (preferred) 0-1 years of total experience. Content Management Systems or as Content Editor (more preferred). Strong understanding of publishing practices Excellent communication skills both written and verbal Ability to meet tight deadlines under pressure Ability to think critically and creatively when solving problems Ability to work we'll in a fast-paced environment Experience with using legal technology, AI, Generative AI. What's in it For You Hybrid Work Model: we've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial we'llbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the world’s technology leader. Come to IBM and make a global impact Responsibilities: Responsible to manage end to end feature development and resolve challenges faced in implementing the same Learn new technologies and implement the same in feature development within the time frame provided Manage debugging, finding root cause analysis and fixing the issues reported on Content Management back-end software system Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5 to 10 years of experience in Base-24 development on TANDEM Design, develop, and maintain Base-24 applications on TANDEM systems to support seamless payment processing and transaction switching strong problem-solving skill, Provide technical support and resolve production issues related to Base-24, Base-24 EPS, and TANDEM environments Preferred technical and professional experience None

Skill required: Marketing Operations - Content management Designation: Content Mgmt Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designOrganize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization. What are we looking for Commitment to quality Process-orientation Detail orientation Written and verbal communication Strong writing and editing background, preferably with a portfolio of past work Experience in corporate communications and project management Experience with remote, cross-functional teams and communicating with shareholders Ability to analyze data that drives business decisions Excellent organization and communication skills, good at managing projects Proficiency with the Google suite a plus Ability to work in a fast-paced, deadline-driven environmentHigh school diploma required, Associates preferred. Will accept equivalent workexperience (2-3 years) in lieu of degree. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsReplicate/copy provided content, ensuring accurate transcription and duplicationCreate, edit and publish content for various topics, including strategy, organizationalmanagement, education and help center supportWork closely with POCs and SMEs to formulate content relevant for the task/scope of theassignmentSeeks opportunities to improve knowledge, skills, and performance by reviewingknowledge base content, practicing skills and being receptive to coaching andconstructive feedbackProduce documents that convey strategy, status, reorganization, scope, timelines, taskplanning, action items, risks, issues, project dependencies, test planning, or rolloutplanningMonitor project performance and timelines, setting and meeting deadlines as necessaryMaintain confidentiality of our partners contentAble to function well with a team in a highly-collaborative cross-functional environment,but still able to work as an individual contributor to track down answers to properlyformulate contentAbility to think on your feet and adapt to changing circumstances and situations Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being." What are we looking for "As the Content Review Lead, your primary purpose is to oversee and guide a team of content reviewers in their efforts to maintain a safe and positive user experience on the platform.You will play a crucial role in upholding our community guidelines, policies, and legal standards by ensuring that all user-generated content complies with client regulations. Your leadership will be instrumental in fostering a high-performing team that effectively and efficiently moderates content, identifies potential risks, and takes appropriate actions to uphold the integrity of the platform.In your role as a lead, you may also be expected to analyze and review user profiles, audios, videos, and text-based content and/or investigate the escalated flags and/or resolve issues that are reported. Team Management:Lead and support a team of content reviewers, setting clear expectations and providing ongoing coaching and feedback.Foster a collaborative and inclusive team environment that encourages open communication and professional growth. Business Operator:Oversee content review processes, ensuring that all user-generated content is promptly and accurately reviewed according to established guidelines.Make well-informed decisions on escalated or sensitive content cases, adhering to company policies and legal requirements. Quality Assurance:Implement quality control measures to ensure consistent and accurate content moderation results. Training and Development:Identify individual and team development needs and provide continuous learning opportunities Policy Adherence:Collaborate with relevant stakeholders to ideate. Ensure that the content review team adheres to these policies and stays up-to-date with changes and developments." Roles and Responsibilities: " Performance Reporting and Analysis:Generate regular reports on content review metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve content review processes and identify areas for enhancement. Risk Management:Identify potential risks related to content on the platform and proactively implement measures to mitigate these risks.Stay informed about industry best practices and evolving content-related challenges. Cross-functional Collaboration:Collaborate with other teams to align on review practices with broader company objectivesThe following skills are required to perform this role- Strong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization and" Qualification Any Graduation

Skill required: Marketing Operations - Content management Designation: Digital Content Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designOrganize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization. What are we looking for Problem-solving skillsAbility to perform under pressureWritten and verbal communicationAgility for quick learningAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Proposal Management - Developing Proposals Designation: Proposal Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do About Accenture:At Accenture, we believe your career is about what you want to be and who you want to be. Its about bringing your skills, your curiosity, and your best true self to your work. Here, youll match your ingenuity with the latest technology to do incredible things. Together, we can create positive, long-lasting change.We Are:Sales Excellence. Sales Excellence at Accenture empowers our people to compete, win and grow. We develop everything they need to grow their client portfolios, optimize their deals and enable their sales talent, all driven by sales intelligence.You Are:A true collaborator, you share your knowledge and ideas generously, and encourage others to do the same. You see how each puzzle piece fits into the bigger picture. This allows you to expertly coordinate people and processes to drive consistency. What are we looking for Heres what you need:Bachelors degree or 2 or more years of experience doing similar workEnglish language fluency (oral and written)Strong Microsoft Office Suite skillsGood leadership and management skillsExtra credit if you have:MBAMinimum 4 years of experience in pre-sales/sales support capability with basic understanding of the RFx lifecycle in the IT industryExperience with complete sales cycleAbility to collaborate with geographically dispersed teamsYou May Also Need:Travel up to 50%, Overtime anticipated during peak proposal timesA home office or work area that is suitable for productive remote work, per local guidelines. This includes a safe, ergonomic workspace and a high-speed internet connection that is stable and secure. Roles and Responsibilities: The Work:As a Proposal Manager, you provide logistic, administrative, and content development support to teams developing sales proposals. This may include:Creating RFx outlinesCoordinating meetings and managing calendarsFacilitating digital collaboration and content development Support proposal production Collaborate with Content Management teams to source contentYou willSupport medium sales opportunities, and/or support other proposal managers on larger opportunitiesOversee development of deliverables for pre RFx, orals, site visits, client sessions workshops, BAFO (Best and Final Offer), etc.Work with our internal customers to develop high quality, compliant, and compelling RFx responses with on time deliveryParticipate in meetings with deal sales leadership team to discuss opportunity background, RFx response strategy, response team assignments, support resources needed, reviews, schedule, and support logisticsCreate RFx response schedule including milestone reviews, production, and deliveryLead day to day proposal management activities including managing RFx response support resources including Graphic Designers, Proposal Writers, deal team Authors, etc.Plan, resource, and conduct RFx response reviews, and prepare review drafts Qualification Any Graduation

Skill required: Marketing Operations - Quality Management Designation: Digital Content Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The QA be a part of the team responsible for auditing website for various markets that deliver of marketing services to our client regarding the campaign and content management processes. Broad areas of work include:Auditing campaigns and online content for the websiteCompleting audits as per clients requirements and agreed timelinesEnsure quality and timely completion of auditsEnsure clear feedback on errors Flag risks to quality to the leads and reporting of audit resultsRole requires Digital Marketing Ads & Promotion creation/designIn Quality Management, you will be overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, quality control, and quality improvement. What are we looking for Creative DesignQuality Assurance (QA)Quality AuditingFunctional Skills: 1yr experience in content management process and campaign managementExperience in working with globally distributed teams2 years of experience in a quality process as an auditor preferably in the content management spaceTechnical Skills: Experience in content/campaign management systems like SDL Tridion, AEM,ACM,SFMC etcKnowledge/basic experience in HTML coding and CSSInterpersonal Skills: Strong Interpersonal and communication skills including ability to interact with senior members in the project board.Ability to work independently with minimal supervision as a self-starter and chase down people/teams to achieve closure when required.Ability to take end-to-end ownership of audits by collaborating across teams and individuals.An organized and planned approach to work with the ability to move things swiftly despite several dependencies. Appreciation of the need for documentation. Roles and Responsibilities: The responsibilities / authorities include:Primary activities includeAudit requests for all types of work using standard checklistsTracking audit resultsCompleting audits based on targets and timelinesAdhere to the audit framework when conducting auditsIdentify common defects and devise measures and actions for improvementReporting audit results, feedback and progress on improvements at frequency defined by managementCoach individuals to improve their output qualityMaintain checklists versions and communicate updates to the teamOther management activitiesIdentify operational risks and issues related to current process and indicate to operationsBe flexible to work in shift hours ensuring complete overlap with markets and stakeholdersHelp in overall teams work-load by managing own deliverables and help team when required Qualification Any Graduation

Skill required: Delivery - Sprinklr Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIA social media management tool for enterprises. It provides social media marketing, social advertising, content management, collaboration, advocacy and social media monitoring for large enterprises. What are we looking for Sprinklr Social Media Monitoring & Analytics Adaptable and flexible Written and verbal communication Ability to work well in a team Agility for quick learning Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day-to-day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Qualification Any Graduation

Skill required: Marketing Operations - Account Management Designation: Marketing Engagement Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designUnderstanding client requirements for multichannel Campaign/content and cascading tasks to content authors/art workers etc. Managing and triaging tickets to relevant teams as per agreed timelinesEnsuring Standards and Data Privacy Compliance for every CampaignMaintain high quality standards for the campaign delivery and ensure timelines are met with Quality Execute Projects in line with project management principles of Communication, Stakeholder management, Risk & Issue Management etc. Ensure Process, Metrics & Reporting compliance for every Campaign throughout the various stages of campaign journey & deliveryAbility to prioritize tasks and complete assignmentsBachelors degree, willing to work across different shiftIn this role, you will be expected to implement client account plans through relationship development, paid media, programmatic and opportunity pursuits that builds deeper client relationships. This includes monitoring existing services to identify opportunities that provide additional and innovative value to the client. What are we looking for Excellent Communication SkillsManaging and triaging tickets to relevant teams as per agreed timelinesExperience with digital marketing background, project management skills and exposure in managing international clients preferredShould have experience on working on Work orchestration platforms like JIRA, Workfront, D365 etcUnderstands the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social media platform , eCommerce, SEO, mobile marketingExperience on campaign and content management platforms will be added advantageAny certification in Project Management skills will also be an added advantageHighly organized, detail oriented, and results focused. Should be proactiveMust have an ability to effectively handle tight deadlines and multiple projectsManaging client expectations with regards to quality and timelinesWorking with different teams to get the project completed by meeting the required quality standardsExperience in handling Microsoft Office production (Excel, PowerPoint, Word, Project)Quick learner and ability to highlight risks and issuesAbility to honor commitments and deadlines on assigned tasks Roles and Responsibilities: Will be responsible for demand management and scope managementCompliance and regulatory requirements adherenceCo-ordinate with various stakeholders for multiple projects simultaneouslyTimely & appropriate communication to all stakeholders. Provide support to the onshore teamConstantly update campaign status to stakeholders and red flag if there are any issuesProactively create mitigation and action plans to resolve risks, issues and align them with stakeholders. Create, maintain and communicate project plans, revise them as appropriate to meet changing needs and requirements of the Marketing teamManage status meetings, updates. Share Minutes of Meeting promptlyLead Business discussions and manage client expectations on the project and is able to negotiate/align on plansFollow ups with Marketing Manager for the required feedback/approvalsSuggest improvement ideas to current processes based on developed expertiseParticipate in team initiatives and actively contribute to team success Qualification Any Graduation

Skill required: Delivery - Sprinklr Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIA social media management tool for enterprises. It provides social media marketing, social advertising, content management, collaboration, advocacy and social media monitoring for large enterprises. What are we looking for Sprinklr Social Media Monitoring & Analytics Adaptable and flexible Written and verbal communication Ability to work well in a team Agility for quick learning Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

Job Title :Content Strategy and Activation + Senior Manager + Strategy & Consulting Global Network Song Management Level :07 - Senior Manager Location :Mumbai, Bangalore, Gurgaon, Hyderabad, Pune or Chennai offices Must have skills :Content Strategy, Data Driven Marketing, Omni-Channel Marketing Activation Good to have skills :SEO, DCO, Social Listening, Influencer Marketing, Native Content Marketing, UGC Strategy Job Summary As a Content Strategy and Activation Senior Manager, you will be responsible for creating, owning, and driving the content strategy and activation agenda for the clients. Your typical day will involve working with the client team, analyzing consumer personas and market/competitors, and developing solutions to meet business requirements. Roles & Responsibilities Define the overall content strategy and activation agenda for the client, in collaboration with the client team and other project stakeholders. Conduct research and analysis on consumer personas and market/competitors and develop and lead the content marketing strategy and execution across channels. Manage a team of brand strategists, content strategists, copywriters, content writers, graphic designers, and senior creative leaders to implement the strategy and deliver business outcomes for the client. Create content marketing strategies and marketing plans for content distribution across all channels (including owned and paid media) and devices and create roadmap for required tech architecture, ROI measurement for content efforts. Design and execute processes for DCO (Dynamic creative optimization), landing page optimizations to scale the traffic and leads from organic search. Use data/insights for informed content decisions, measure results, and identify opportunities for audience and traffic growth. Measure and report on the effectiveness of the content marketing programs. Define, implement, and optimize SEO strategies (on-page and off-page). Manage projects to plan, execute, and deliver content initiatives successfully. This includes managing timelines, budgets, resources, and coordinating cross-functional teams. Build relationships with key client decision-makers and act as a trusted advisor on all aspects of brand and creative strategy. Work in a team of seasoned professionals using relevant tools to develop business cases, strategic assessments, and published written materials. Drive business development efforts and thought leadership in the content strategy, content supply chain, and digital marketing space. Understand content management systems like AEM, Sitecore, etc. Professional & Technical Skills Proficiency in Content Strategy, Data Driven Marketing, Omni-Channel Marketing Activation Strong understanding of Marketing, Digital Marketing, and branding fundamentals Ability to devise customer personas and map them to user journeys Familiarity with content strategy frameworks like Hero-Hub-Hygiene Knowledge of Influencer Marketing, Native Content Marketing, UGC Strategy Experience using Social Listening tools to tailor content strategy Understanding of digital metrics (reach, impressions, engagement rate, etc.) Ability to tailor content based on channel data insights Understanding of copy, content, design, and E2E content supply chain Awareness of content trends across social platforms Experience collaborating with creative teams and performance marketing Knowledge of SEO, keyword research, and CMS platforms Strong storytelling and leadership skills Adaptability to new digital technologies Additional Information Strong educational background and proven track record in content strategy and activation Experience working across industries and with senior stakeholders Ability to lead teams across geographies and skill sets This position is based at our Mumbai, Bangalore, Gurgaon, Hyderabad, Pune or Chennai offices About Our Company |https://www.accenture.com/in-en/careers Qualification Experience :Minimum 12 year(s) of experience is required Educational Qualification :MBA from a tier 1 institute with preferably bachelors degree in marketing, journalism, communications, or a related field

Skill required: Marketing Operations - Salesforce Marketing Cloud Designation: Digital Content Management Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires:SFMC Campaign QA"HTML and CSS:Familiarity with HTML and CSS coding for email template customization and troubleshooting rendering issues.Digital Marketing:Understanding of broader digital marketing strategies and tactics to align SFMC campaigns with overall marketing objectives.UX/UI Design:Knowledge of user experience (UX) and user interface (UI) design principles to improve the visual appeal and usability of campaign assets."You will help design, implement & manage Salesforce Marketing Cloud, a customer relationship management (CRM) platform for marketers that allows them to create and manage marketing relationships and campaigns with customers. You will help incorporate incorporates integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis. What are we looking for Quality Assurance (QA)Quality AuditingSalesforce Marketing CloudMust Have Skills: Salesforce Marketing Cloud Expertise:In-depth knowledge of SFMC functionalities, including Email Studio, Mobile Studio, Automation Studio, and Journey Builder. Knowledge of AMPscripts, SSJS personalization language along with Proficiency in SQL.Campaign Management:Experience in end-to-end campaign execution, including segmentation, audience targeting, content personalization, and journey automation.Quality Assurance:Strong attention to detail and ability to conduct rigorous testing and validation of campaign setups.Technical Troubleshooting:Proficiency in identifying and resolving technical issues related to SFMC configurations and data integration.Marketing Automation:Understanding of marketing automation principles and best practices for customer engagement and conversion.Data Analysis:Basic data analysis skills to interpret campaign performance metrics and make data-driven recommendations.Collaboration:Excellent communication skills to collaborate effectively with cross-functional teams and convey complex technical concepts to non-technical stakeholders.Requirement:Campaign Review:Conduct thorough reviews of marketing campaign requirements and specifications to understand the campaign objectives, target audience, segmentation rules, and personalization requirements.Quality Assurance Testing:Execute testing of campaign setups across different channels Email, SMS, Push, Direct mail, social, paid campaign etc., data queries, to validate the accuracy and functionality of the campaign components.Data Validation:Verify the integrity of data used in the campaigns, including audience lists, data extensions, and dynamic content personalization, to ensure that the right message is delivered to the right audience.Journey Testing:Validate customer journeys and automation workflows to ensure that subscribers progress through the intended paths and receive the appropriate messages at each stage.Compliance and Best Practices:Ensure email campaigns adhere to email marketing best practices, data privacy regulations, and anti-spam laws.Campaign Optimization:Provide insights and recommendations to optimize campaign performance, increase engagement, and achieve better conversion rates.A/B Testing:Support A/B testing efforts by setting up and validating test campaigns, Roles and Responsibilities: Documentation:Maintain comprehensive documentation of campaign testing processes, results, and issue resolutions.Collaboration:Work closely with marketing teams, project managers, data analysts, and developers to address campaign-related challenges and implement improvements.Collaborate with development team to ensure that creative build align with the campaign objectives and data build.Continuous Improvement:Stay updated with the latest SFMC features, best practices, and industry trends to enhance campaign build quality and overall marketing effectiveness.Work Orchestration and Data hygiene:Fully understand ticketing/request management tool and accurately record updates, data points, timestamps etc. to provide seamless experience to both internal and external stakeholders.Adhere to all Desktop Procedures (DTPs) / Standard Operating Procedures (SOP) along with checklist and other important process document to carry out all required tasks.Complete all required reports so that accurate numbers are reported to both client and leadership. Qualification Any Graduation

We are: Accentures Strategy & Consulting Global Network is a network of over 9,000 strategy and management consulting specialists connecting across industries and functions to support clients and partners from business development through sales to delivery. Specialty areas entail Industry Strategy, CFO & Enterprise Value, Technology Strategy & Advisory, Talent & Organization, Supply Chain & Operations, Industry X, AI, and Song. Solution and Innovation (S&I) Advisory. The S&I Advisory team is a specialty sales advisory service within Accentures Strategy & Consulting Global Network. We are specialists aligned to Accentures priority business offerings with expertise in how to go-to-market and best position Accenture to win consulting work. We are a sales lab that works closely with sales leadership, equipping them with relevant market insights, customized sales messages, and curated sales assets to originate, sell, and win. You are: You are an experienced Consulting Professional who will lead a multi-industry work focused on providing solution architecting support. You will play a critical part in shaping deals, developing strategic proposals, and preparing client-facing materials, enabling our client teams in selling Control Tower and Autonomous Supply Chain consulting work. The work: As a Solution & Innovation Advisory Consultant, you provide high touch sales support to our Accenture Supply Chain Strategy and Operations Practice Accenture SC&O:Our 1200+ practitioners across the globe, help our clients make a meaningful impact on patients lives through New Science, novel medical technologies and better collaboration. This work will include but is not limited to the following: Planning and Origination Support annual planning to outline sales targets, target clients, and enhancement of sales assets. Conduct ongoing research to identify which companies to target over next 6-12 months. Support sales / pipeline reviews with leaders. Prepare for and support first conversations with potential clients. Proposals / Orals Define proposal response requirements and best sales messaging approach. Bring the latest knowledge and best of content to each opportunity (e.g., industry trends benchmarking, competitive insights, etc.). Help shape the overall solution (approach, team, pricing, differentiators, etc.) to best fit the deal requirements. Prepare and help lead orals with innovating ways of selling to help differentiate Accenture. Content Management / Continuous Improvement Support development of go-to-market approach / assets. Maintain global repository of sales assets (e.g., proposals, stage 0 decks credentials, etc.). Conduct reviews (loss / delivery) with client teams to understand how we can improve sales and harvest deliverables. Qualification Here is what you need: 7+ years supply chain consulting/industry experience with understanding of at least functional areas of supply chain (design, planning, sourcing, manufacturing, fulfillment) End-to-end understanding of supply chain functional value chain components Should have project experience in the 2 or more following areas Supply Chain analytics Agentic AI Manufacturing Transportation and warehousing Logistics Sourcing/ procurement Demand planning Supply planning MBA from Tier-1 B-Schools OR a postgraduate degree with rich experience of working in supply chain consulting domain

Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Master of Business Administration Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Real-Time Management (RTM) Analyst/Lead is responsible for monitoring and managing intraday performance to ensure operational efficiency and service level adherence. This role involves real-time tracking of workforce metrics, identifying deviations, and implementing immediate corrective actions. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Additionally, the RTM Analyst plays a key role in incident management by assessing and responding to system outages, spikes in volume, and other operational disruptions.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Organize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization. What are we looking for 3-5 years of experience in Real-Time Management, Workforce Management, or Contact Center Operations.Strong analytical skills with proficiency in real-time reporting tools and workforce management platforms (e.g., NICE, Verint, IEX, or Genesys).Ability to work under pressure and make quick, data-driven decisions in fast-paced environments.Excellent communication and stakeholder management skills.Experience in incident management, including root cause analysis and escalation protocols.Understanding of workforce optimization strategies, including shrinkage management, occupancy, and utilization.Flexibility to work in shifts, including weekends or 24/7 operations, if required.Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills Roles and Responsibilities: Intraday Monitoring & ReportingContinuously monitor real-time performance metrics, including service levels, queue volumes, and agent adherence.Identify and address deviations from staffing plans, ensuring minimal impact on operational KPIs.Generate and distribute intraday performance reports with key insights and actionable recommendations.Communicate real-time updates on trends, SLA risks, and performance concerns to stakeholders, including Operations, Workforce Management, and Client Teams.Optimize resource allocation by adjusting schedules, reallocating tasks, and managing shrinkage in real time.Incident Management & EscalationAct as the first point of contact for operational incidents, such as system outages, tool downtimes, or unplanned volume surges.Coordinate with IT, Operations, and Vendor Management teams to escalate and resolve incidents promptly.Implement contingency plans to mitigate impact on service delivery during disruptions.Maintain an incident log with root cause analysis, resolution timelines, and preventive measures.Conduct post-incident reviews to improve response strategies and minimize recurrence.Stakeholder Collaboration & CommunicationWork closely with Operations and Workforce Planning teams to align real-time decisions with long-term staffing strategies.Provide data-driven insights and recommendations during WBR (Weekly Business Reviews) and MBR (Monthly Business Reviews).Ensure effective communication across teams to facilitate proactive decision-making and minimize downtime. Qualification Master of Business Administration

Foxit is remaking how the world interacts with documents through innovative and secure PDF technology. As a trusted global software provider, we empower millions of users in over 200 countries. With customers like Google, Amazon, and NASDAQ, Foxit delivers fast, affordable, and powerful PDF solutions across industries. Learn more about us at https://www.foxit.com . Position Summary: We are seeking a highly experienced Director of Web Development (Full Stack) to drive Foxit s global web development initiatives. This role offers a unique blend of 60% operational execution including hands-on coding, system architecture, and performance optimization and 40% strategic planning, such as roadmap development, technical direction, and cross-functional collaboration. To start, youll operate as a senior individual contributor, leading the modernization of our PHP-based platforms and full stack systems. You ll transition into a formal leadership role building, mentoring, and managing a globally distributed team. You ll be instrumental in shaping the future of our web architecture, with a strong focus on scalability, performance, security, and compliance with NSD104 standards and industry best practices. Key Responsibilities: Operational Execution (60%) Design, develop, and maintain scalable, secure, and high-performance web applications primarily built with PHP and modern JavaScript frameworks. Actively contribute code and perform architectural reviews across full-stack platforms (PHP/Laravel/Symfony, React/Vue/Angular). Drive the modernization of legacy systems, enforce robust documentation and coding standards (aligned with NSD104 compliance). Maintain strong focus on application performance, uptime, scalability, and user experience. Oversee sprint planning, project timelines, velocity tracking, and agile execution. Promote secure coding practices and compliance with data privacy standards and internal security policies. Planning & Strategy (40%) Collaborate with stakeholders across product, design, and leadership to align technical efforts with company goals. Define the web development roadmap, prioritize strategic initiatives, and evaluate emerging technologies. Contribute to long-term architectural planning and technical vision. Lay the groundwork for a scalable development team, including setting hiring plans and onboarding best practices. Qualifications: Bachelor s or master s degree in computer science, Engineering, or a related field. 10+ years of professional experience in web development, with deep expertise in PHP-based environments and modern JavaScript frameworks. At least 3 years in a technical leadership or lead developer role Proven ability to design and develop robust full-stack applications using PHP (Laravel or Symfony), JavaScript/TypeScript, and frontend frameworks (React, Node.js , Vue, Angular), including content management systems like WordPress and Drupal. Experience with RESTful APIs, microservices, cloud platforms (AWS, Azure, or GCP), and DevOps tooling (Docker, CI/CD, Kubernetes). Strong understanding of backend and frontend security, scalability, and accessibility best practices. Nice to Have Experience modernizing large-scale legacy PHP systems. Exposure to headless CMS or hybrid frameworks (e.g., Next.js + PHP backend). Knowledge of WCAG accessibility standards and internationalization / localization strategies. Experience working with globally distributed teams and offshore resources. What We Offer Competitive compensation package Flexible, remote-friendly work environment Opportunities for leadership and career advancement A collaborative, innovation-driven culture Join Us This is an exciting opportunity to drive both the strategy and execution of Foxit s next-generation web experiences. If you are a hands-on technical leader ready to shape the future of our digital platform, we d love to hear from you.