Principal Learning Content Strategist Customer Experience (CX) Oracle

8.0 - 12.0 years

0 Lacs

hyderabad, telangana

On-site

The Principal Learning Content Strategist Customer Experience (CX) is an individual contributor role. As a self-motivated professional, you will leverage your expertise to support Oracle University (OU) products, curate online subscription material aligned with the CX Product Strategy, contribute to content roadmap planning, and develop training content. Your responsibilities will include discovering, proposing, designing, and prototyping new teaching methods and learner engagement techniques for all audiences within Oracle University's CX educational offerings. You will play a key role in driving transformation, innovation, and best practices for Oracle University products and services, ensuring strategic alignment, rollout, and execution of CX-related educational offerings and programs within the Oracle University ecosystem. In this dynamic role, you must be eager to learn technology to support and deliver training using modern learning techniques in a fast-paced market and environment. You will be expected to develop relationships with Product Development teams to embed training strategy in product planning and release cycles. Collaborating with various departments at Oracle, you will align curriculum strategy to drive customer satisfaction and support. Additionally, you will be responsible for monitoring research and the competitive landscape to recommend solutions that enhance customer success. Your role will involve improving content impact and effectiveness through user research studies, benchmark analysis, and data collection. You will collaborate with Oracle University team members to drive value, resolve impediments, and advocate for the end user and stakeholder needs. Furthermore, you will contribute to learning activities around modern content design approaches and core practices. To qualify for this position, you should have at least 8 years of experience working with Oracle Customer Experience (CX) applications. You should possess practical knowledge and consulting field experience working with various Oracle Cloud Applications technologies related to Sales, Service, and Marketing. Additionally, soft skills such as stakeholder management, business insight, collaboration, effective communication, innovation, customer focus, and adaptability will be crucial for success in this role. The ideal candidate will have expertise in a specific Oracle CX Cloud technology environment, client-facing experience, and the ability to balance the needs of multiple stakeholders. You should be comfortable working in a global setting and have a proven track record of driving vision, purpose, and innovation. At Oracle, we value inclusivity, innovation, and empowering our workforce to contribute to our success. Join us in tackling today's challenges and thriving in a world of tomorrow's technology.,

Posted 4 days ago

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