Content & Documentation Expert

Job Title: Content & Documentation Expert

Location: Bhilai
Department: Product
Employment Type: Full-Time

Role Overview
We’re looking for a Content & Documentation Expert who can craft clear, engaging, and well-structured content across multiple formats. This role involves creating marketing content (such as blogs, web pages, and product write-ups) as well as maintaining detailed, easy-to-follow product documentation and knowledge base articles.
The ideal candidate is comfortable translating technical product features into clear benefits, has a strong grasp of SEO and content strategy, and can adapt their writing tone for both marketing and technical audiences.

Key Responsibilities
Content Creation & Marketing:

• Write edit, and optimize blog posts, landing pages, feature pages, case studies, and other website content.
• Collaborate with the marketing team to plan content calendars aligned with SEO strategy and business goals.
• Ensure content is original, well-structured, and aligns with the LeadAngel brand voice.
• Conduct keyword research and implement SEO best practices to improve organic reach.

Product Documentation:

• Create and maintain user guides, release notes, knowledge base articles, and in-app help content.
• Translate complex product workflows into clear, step-by-step instructions and visual guides for end users.

• Work closely with product and engineering teams to keep documentation up to date with the latest releases.

• Maintain consistency and clarity in documentation across different modules and integration pages (Salesforce, HubSpot, Microsoft Dynamics, etc.).

Quality & Governance:

• Proofread and edit content for accuracy, grammar, and style.

• Maintain structured documentation templates and content standards.

• Gather feedback from internal teams to continuously improve clarity and user experience.

Required Skills & Qualifications

• 3+ years of experience in content writing, technical writing, or documentation for SaaS/B2B products.

• Strong command of written English with excellent grammar and attention to detail.

Ability to write for both marketing and technical audiences.

• Familiarity with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics is a plus.
• Experience working with content management systems (e.g., Wiki.js, WordPress, or similar).
• Understanding of SEO fundamentals and keyword optimization.
• Ability to work independently, manage multiple projects, and meet deadlines.

Why Join LeadAngel

• Take ownership of end-to-end product documentation for a fast-growing SaaS platform.
• Collaborate with a close-knit product team and work on documentation that impacts real users.
• Build expertise in documenting complex integrations and workflows in the CRM and lead management space.
• Enjoy flexibility, learning opportunities, and the chance to shape documentation strategy as we scale.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

Ability to commute/relocate:

• Bhilai, Chhattisgarh: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current notice period and expected compensation?
• Have you documented integrations or workflows related to CRM platforms (Salesforce, HubSpot, Microsoft Dynamics)? If yes, please share details.
• Which content management/documentation tools have you used before?
• Can you share 2–3 links or samples of marketing content (e.g., blogs, landing pages) you’ve written?

Experience:

• Documentation Expert: 2 years (Preferred)
• Content Writing: 2 years (Preferred)

Location:

• Bhilai, Chhattisgarh (Preferred)

Work Location: In person