1.0 - 5.0 years

0 Lacs

maharashtra

On-site

**Role Overview:** The Order Processing Team at AlphaSense is responsible for managing sales contract management and provisioning to meet company financial and legal requirements, as well as processing deadlines. As an Order Processing Analyst, you will work with various internal teams to execute the order lifecycle process efficiently. This role requires problem-solving skills, project management abilities, and a customer-focused approach to ensure operational excellence and customer satisfaction. **Key Responsibilities:** - Process new and renewal orders accurately and efficiently. - Validate opportunity and contact information, and address any discrepancies promptly. - Activate client access and facilitate further processing such as sending invoices. - Support departmental projects and initiatives effectively. - Resolve customer queries and concerns in a timely manner. - Maintain transparent and auditable communication in the CRM system. - Focus on enhancing customer satisfaction through timely and quality services. - Identify opportunities for process and system improvements to optimize efficiency. - Assist in special projects as assigned by the team. **Qualifications Required:** - Experience in customer support through email ticketing, chat, or phone calls. - Strong organizational skills and attention to detail. - Ability to provide comprehensive information to sales teams. - Effective resolution of customer complaints and queries. - Conduct training sessions for new employees to enhance their skills. - Proficiency in Microsoft Office Suites, especially Excel. - Experience with Salesforce or any CRM tools is a plus. - Strong analytical, critical thinking, and problem-solving abilities. - Team player with a focus on building cross-functional relationships. - Desire to learn, absorb information, and drive productivity. - Experience in a high-change, rapidly growing business is advantageous. **About the Company:** Uplers is focused on making the hiring process reliable, simple, and fast. Their mission is to assist talents in finding and applying for relevant contractual onsite opportunities to progress in their careers. Uplers also provide support for any challenges or grievances faced during the engagement. Join Uplers for a new challenge, great work environment, and opportunities to elevate your career to the next level. Apply today and be part of their dynamic team! (Note: Numerous other opportunities are available on the portal based on assessments cleared, providing candidates with a range of options to explore and apply for.),

Posted 2 days ago

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