6 Contact Centres Jobs

As a Collaboration Managed Services Engineer (L3) at NTT DATA, you will be at the forefront of technical excellence and innovation. Your role involves proactively identifying and resolving technical incidents and problems to ensure a seamless service experience for clients daily. Key responsibilities include: - Managing complex support tickets and conducting advanced tasks leveraging deep technical expertise - Maintaining high service levels and meeting SLA conditions by performing checks, applying monitoring tools, and responding to alerts - Analysing, assigning, and escalating support calls to resolve issues before they impact clients - Planning and executing requests and changes with clea...

Location: Delhi (remote), Mumbai (remote), Ahmedabad (in-office) Experience: 3+years Budget: Upto 12 LPA + Incentives Industry: AI Platform Benefits : 5 Days working Incentives over and above the salary Travel Allowance As an Account Executive at the company, you will own the full sales cycle and drive growth across our Recruitment (RX) and Customer Experience (CX) verticals. You will: Build and manage a robust sales pipeline through outbound prospecting, networking, and strategic research. Own the entire sales process, from initial outreach and discovery to demo, negotiation, and closing. Educate prospects on the power of Generative Voice AI and Agentic Frameworks, helping them reimagine wh...

As an Engagement Executive - Customer Operations at Capgemini, you will lead a global team for interaction operations including voice, chat, email, and data. Your responsibilities include meeting business SLAs, supporting and driving digital transformation agendas for clients, assessing existing processes and technology to implement new CX methodologies, creating technical and resourcing business cases aligned with client objectives, presenting at SLT sessions on existing and prospective client engagements, designing and developing complex business solutions with digital platform technologies and Intelligent Automation, managing a sales pipeline, creating digitally enabled solutions for pros...

As a Collaboration Managed Services Engineer (L3) at NTT DATA, your role involves proactively identifying and resolving technical incidents and problems, ensuring a seamless and impactful service experience for clients every day. You will be responsible for managing complex support tickets and conducting advanced tasks that leverage your deep technical expertise. Your focus will be on maintaining high service levels and meeting SLA conditions by performing checks, applying monitoring tools, and responding to alerts quickly and effectively. Analysis, assignment, and escalation of support calls to resolve issues before they impact clients will be part of your daily routine. Your ability to pla...

Role Overview: You MUST have strong pre-sales experience and SHOULD have sold to contact centres. You should have at least 3 years of experience in an advanced and highly technical role (developer, architect) that was engaged in the planning, executing, and managing of complex software sales. It is essential to have experience selling to contact centres and knowledge about how they operate. Exceptional communication and presentation skills are required, as you need to be highly articulate and able to confidently explain complex models in a clear and simplified manner. As a strategic thinker, you should have a strong technical aptitude and an innate passion for seeking technical depth and com...

Role Overview The VP of CX & BO Innovation will spearhead the strategic development and implementation of transformative and innovative projects across our Customer Experience (CX) and Back Office (BO) operations within the contact centre environment. This pivotal role involves identifying technology opportunities, translating them into tangible operational enhancements, engaging directly with clients to provide solutions and articulate implementation strategies, and overseeing deployment. The role will c hampion the technology strategy for CX and BO capabilities, ensuring optimal utilisation and performance of all relevant transformation areas within our operational facilities . This role r...