Contact center data and AI Architect

we are looking for Contact center data and AI Architect

Experience:10+ years

• Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem
• Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration
• Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems.
• Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents.
• Evaluate and recommend which data architecture that will minimize impact for downstream system during migration to CCaaS
• Identify opportunities to enhance customer experience using AI—intent detection, virtual assistants, predictive routing, sentiment analysis, and more.
• Collaborate with internal AI/ML teams to define data-driven automation use cases and implementation strategy.

interested candidates share cv on [email protected]

Job Type: Full-time

Pay: ₹500,000.00 - ₹3,000,000.00 per year

Schedule:

• Day shift

Work Location: In person