3 Consumer Relations Jobs

Overview The role is responsible for leading and evolving the Consumer Relations (CR) function for both Foods and Beverages in India, ensuring a best-in-class consumer experience that protects brand reputation and builds consumer trust. The incumbent will drive strategy, capability building, partner management, and analytics to ensure timely, effective, and consumer-centric resolution of queries, complaints, and feedback. Responsibilities Key Responbilities Responsible for maintaining an effective Consumer Relations function for both beverages and foods by having the right people, right structure, and right tools and processes for Quality, Trade and others Be the owner of the consumer satisfaction and be responsible for building reputation for the Organization by acting as a conscious keeper between consumers/customers and the organization. Develop Consumer Relations Strategies for a robust function with clear processes and strict timelines. Building Capabilities To ensure that both internal and external teams are regularly trained on team processes and refreshers. It also includes CR processes, company and product information, validity, quality processes, sales processes, consumer contest FAQs, and CR software trainings. To train both Beverages Franchise quality teams on consumer relations mandates and soft skills. To train Foods PSRs and CEs on processes and product handling and storage mandates Reporting and Analytics To provide consistent and insightful reports to internal stakeholders. Be sensitive to gauge the sensitivity of issues, take corrective action and escalate to right stakeholders like legal, SRA, R&D and Comms teams. It is not only about product quality or food safety issues but also about feedback on new product launches or formulation change. Regular connect with sales and quality teams of both foods and beverages (including plant locations) on food safety and serious quality issues being reported from them. External Partners Close connect with external stakeholders to ensure 100% processes to be followed by them and meeting all turnaround times. Work with them on bringing better efficiencies in the ways of working. Since the sensitivity of escalations have gone multifold due to consumer awareness and social media, it is important to be extremely vigil in gauging the sensitivity and dealing with such escalations. Others Work closely with global Consumer Experience teams to understand new innovations like systems, processes, approved statements, etc. and bring the best practices for India team To share India Consumer Relations best practices with the three India countries - Nepal, Sri Lanka and Bangladesh and help them create Consumer Relations Function to ensure regionalization of Consumer Experience across the region. Qualifications Strong experience in leading Consumer Relations, Customer Experience, or Quality/Regulatory interface roles Prior experience in FMCG, Consumer Goods, Retail, or Food & Beverage sectors is essential Demonstrated experience managing external vendors and internal cross-functional stakeholders

As a Patient Advocate in Consumer Relations at Fort Sanders Regional Medical Center, you will play a crucial role in humanizing the hospital experience for patients. Acting as a liaison between consumers and healthcare providers, you will be responsible for addressing patient inquiries, complaints, and compliments while maintaining a supportive and compassionate environment. Your primary duties will include assisting patients, families, and visitors with hospital-related concerns, ensuring timely responses to feedback, and documenting patient grievances for resolution. You will conduct courtesy visits to patients and families, providing emotional support and assistance as needed. Additionally, you will collaborate with various departments and medical staff to enhance patient satisfaction and facilitate a positive hospital experience. In this role, you will also be involved in overseeing lost and damaged patient belongings, serving on the hospital's Ethics Committee, and leading the Grievance Committee. Your commitment to patient advocacy and adherence to hospital policies and procedures will be essential in upholding patient rights and ensuring departmental compliance with regulatory requirements. To qualify for this position, you should possess a minimum of three to four years of experience in a healthcare environment, with exposure to diverse departmental relationships. While formal education requirements are not specified, candidates with a Bachelor's degree in a related field will be preferred. Your participation in professional associations, community activities, and ongoing education initiatives will further contribute to your success in this role. If you are dedicated to promoting patient-centered care, maintaining high standards of professionalism, and actively engaging in quality improvement initiatives, we invite you to join our team as a Patient Advocate at Fort Sanders Regional Medical Center. Your commitment to patient advocacy and compassionate care will be instrumental in ensuring the well-being and satisfaction of our patients and their families.,

The role of M&A Analyst encompasses a broad scope of responsibilities which include conducting research and prospecting on potential firms. You will be responsible for preparing customized presentations for executive teams to use in negotiation meetings. Your duties will involve collecting and analyzing large amounts of data on various businesses to gain a thorough understanding of the competitive landscape within your assigned geographical area. In addition to research and prospecting, you will also be involved in analytics tasks such as formulating financial reports based on both private and public information. This will include assessing company revenue, staff resources, and conducting due diligence. You will be required to track key metrics, ensure data accuracy, and create reports for senior management's consideration. A strategic aspect of the role involves enhancing marketing materials and acquisition stories to attract potential targets. You will develop industry-specific materials, prioritize marketing enhancements, and maintain positive consumer relations throughout the merger or acquisition process. Your contribution to designing suitable solutions that address business needs and infrastructures will be crucial in supporting merger and acquisition efforts. Collaboration is key in this role as you will work closely with senior management on prospecting activities and identifying potential merger and acquisition targets. Additionally, you will collaborate with internal and external teams to define necessary systems and processes for successful mergers or acquisitions. Your ability to work effectively with various teams within the organization will be essential for ensuring smooth execution processes. Apart from the main responsibilities mentioned, you may also be required to perform other duties as necessary for the successful execution of your role, as delegated by higher management. The ideal candidate for this position should have a combination of educational qualifications such as an Engineering degree (BE/B.Tech) with an MBA in Finance, or a Commerce/Accounting degree with an MBA in Finance. In terms of experience, a strong background in negotiating financial deals, electronic market forecasting, and market trading software programs is essential. The candidate should have 2-5 years of experience in Debt Syndication and/or M&A deals, with a proven track record of executing at least 5 deals from start to end, particularly within the manufacturing sector. Proficiency in MS Office tools such as Word, Excel, and PowerPoint is a must for creating reports and presentations. Strong research, analytical, interpersonal, and people skills are also crucial for success in this role. As a representative of the business, you must embody confidence, approachability, and likability to inspire trust in prospective mergers and acquisitions. Your ability to build connections, work well in teams, and remain composed under pressure will be key in fostering successful collaborations and transactions. If you meet the qualifications and are excited about the prospect of contributing to impactful mergers and acquisitions, we encourage you to apply online.,