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2.0 - 6.0 years
0 Lacs
pune, maharashtra
On-site
As a Senior Category Manager at Urban Company, you will be part of a technology platform that offers customers a variety of services at home. Customers rely on our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, and more, all provided in the comfort of their homes and at a time of their choosing. Our commitment to customers is to deliver a high-quality, standardized, and reliable service experience. To ensure this commitment, we collaborate closely with our hand-picked service partners, equipping them with technology, training, products, tools, financing, insurance, and brand support to help them succeed and provide exceptional service. Urban Company, initially known as UrbanClap, was founded in November 2014 by Abhiraj, Raghav, and Varun. The founders identified the unorganized, fragmented, and offline nature of the home services industry, where customers struggled to access quality services conveniently, and service professionals faced challenges in earning a sustainable livelihood due to multiple intermediaries. With a vision to disrupt the industry, Urban Company was established with three core principles: 1. Customer love: Creating a platform that offers delightful and differentiated services 2. Partner empowerment: Establishing a deep, full-stack partnership with service partners to enhance their earnings and livelihood 3. Technology first: Infusing innovation and technology into a traditional industry In this role, your primary focus will be on operational excellence in the cities assigned to you. This involves selecting and training new partners, as well as enhancing the quality of existing partners. Operational efficiency is key to this role, making it operations-intensive. Additionally, you will take ownership of essential central growth initiatives for the category, including projects aimed at enhancing quality, service excellence, and innovation. Collaboration with cross-functional teams will be crucial to ensure efficient and effective execution. You will be responsible for shaping the business under your care, exercising direct influence on its development. We are seeking individuals with a strong ownership mindset and a passion for operational excellence. The ideal candidate will have a minimum of 2-4 years of experience in operations, consulting, or strategy roles, demonstrating leadership in managing teams and projects and the ability to influence and lead effectively. We value individuals who combine intelligence with hard work to achieve great results. At Urban Company, you can expect a stimulating work environment with significant ownership and growth prospects. You will collaborate closely with accomplished leaders known for their operational excellence and customer-centric approach. We encourage innovation and change, providing you with the freedom and ownership to propose and implement improvements. Additionally, there are ample growth opportunities within Urban Company through our robust internal mobility program. Join us on this exciting journey where every day brings new challenges and opportunities for personal and professional development.,
Posted 3 days ago
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