Consultant Specialist

In this role, you will: (Principal Responsibilities)

• Investigating system failures and incidents reported on the services supported.
• Communicating with various Business & IT teams.
• Exhibit Flexibility to work in shifts and provide on-call support.
• Perform root-cause analysis and production fixes.
• Working as a part of a global team.
• Adherence to SLAs & service delivery procedures defined by ITIL framework.
• Excellent problem solving and root-cause investigation skills are essential.
• Excellent written and oral communications skills in English language are essential.
• Good knowledge in JCL, DB2, CICS & COBOL is essential.
• Knowledge and understanding of IT Infrastructure is essential.
• Should have worked in Production Support.
• Basic knowledge of MQ is preferable
• Exposure to support tasks is preferable.
• Knowledge of Banking Payment Systems and/or Banking Domain is preferable.
• Knowledge of Payment & Cash Management systems and Gateways like SWIFT is preferable.
• Familiarity with Incident / Problem / Change Management procedures is preferable.
• Ability to work effectively and professionally under pressure

To be successful in this role, you should meet the following requirements: (Mandatory Requirements)

Incident Management

JCL, DB2, COBOL, CICS.

3) Understanding of Job Scheduler like TWS etc’.