Role: Consultant
Department:
Reporting To:
Role Definition:
The Consultant is responsible for ensuring high-quality diagnostic reporting, end-to-end technical supervision, adherence to NABL/ISO standards, and timely clinical correlation with Clinicians. The role involves oversight of pre-analytical to post-analytical processes, technical staff training, equipment calibration validation, and ensuring excellence in turnaround time (TAT), report accuracy, and patient & clinician satisfaction.
Deliverables:
- Diagnostic Excellence
- Regulatory & Quality Compliance
- Clinician & Corporate Parties Satisfaction
- Team Enablement
- Stakeholder Engagement
Responsibilities:
Diagnostic Oversight & Reporting
- Personally validate and sign out pathological results within defined TAT, ensuring clinical correlation wherever applicable.
- Release critical, high-value, high-risk reports with history-backed interpretation.
- Ensure reporting of critical values within 30 minutes through Helpdesk coordination and documentation of escalation.
- Review repeat testing, delta checks, or Clinician queries before finalizing reports.
- Resolve escalated clinician or B2B partner queries related to report delay, interpretation, or values.
Laboratory Operations Management
- Monitor daily workflow (sample registration to reporting) to ensure seamless processing without bottlenecks.
- Conduct morning huddles with technical team for daily work allocation, sample volume trends, pending TAT cases.
- Define shift plans, ensure break management, and redistribute manpower to high-load areas.
- Track hourly dashboards to monitor sample inflow, pending batches, machine utilization.
- Conduct daily walk-throughs of sample reception, processing, storage, and disposal areas.
- Maintain cold chain and monitor temperature logs of refrigerators, centrifuges, and transport boxes.
- Coordinate with logistics on delayed samples and prioritize urgent cases for immediate processing.
- Optimize TAT and batch processing to reduce costs. Monitor sample rejection or re-run trends and reduce wastage-related expenses.
- Keep manpower costs within budgeted limits through efficient shift rotation and overtime control.
- Prepare and present weekly Laboratory Operations Performance dashboards on CSAT, sample volume, rejection, TAT, QC, to HO Team.
Quality Management & Compliance
- Daily IQC review with Laboratory/ Quality Manager document, sign, and flag any trend shift.
- Review EQAS data, scoring, and discussion of non-conformities with root cause analysis.
- Approve monthly QC summary, LJs charts, and logbook updates.
- Review and sign off on calibration/maintenance logs for all analyzers.
- Ensure reagent logs, expiry management, and kit validation documentation are updated.
- Conduct monthly internal audits; verify SOP compliance, sample logs, and result traceability.
- Ensure CAPA closure within 7 working days of any non-compliances or deviation.
- Ensure SOP version control and display; conduct annual policy review with Central QA team.
Pre-Analytical & Sample Management
- Supervise specimen collection quality, labeling accuracy, transport condition, and rejection criteria compliance.
- Conduct random audits of sample adequacy and SOP adherence by phlebotomy and accessioning teams.
- Ensure timely centrifugation of time-sensitive parameters
- Coordinate with logistics and floor teams for timely sample receipt and prioritization of samples.
- Conduct monthly training for high-error (Pre Analytical Non Compliances) phlebotomy/branch teams.
Technical Team Training & Development
- Conduct structured induction and monthly training programs on SOPs, test parameters, compliances, and QMS updates.
- Review competency assessments, technical error trends, and initiate re-training wherever needed.
- Lead scientific case discussions and knowledge sessions to upskill team members.
Consumables, Reagents, Instrumentation & Infrastructure Oversight
- Review monthly consumption patterns of reagents, kits, and consumables against test volume. Validate monthly indents before purchase approval; avoid overstocking/stockout.
- Monitor machine downtime, AMC status, and repair costs; escalate cost overages to Central Team.
- Review daily maintenance, calibration logs, and error flags on automated machines
- Approve validation protocols for new test methods or equipment introduced in the laboratories.
- Ensure zero downtime and contingency planning for analyzers through AMC adherence and backup systems.
Clinical Interface & Doctor Engagement
- Address Corporate Parties and clinician queries, including result clarification, discrepancy resolution, and diagnostic suggestions.
- Maintain communication with top KOLs & A category customers: key discussions, complaints, follow-ups.
- Participate in regional CMEs, RTMs, and case-based learning sessions with the medical community.
- Build credibility for DBCL services through scientific communication and evidence-based advice.
Success Metrics:
- 100% accuracy rate in diagnostic tests and reports.
- 100% timely delivery of diagnostic results within established turnaround times
- 90% achievement of Quality indicators/ Laboratory Performance Score
- Adhere to a budget with no more than 2% variance.
- Customer feedback score of 4.8 or higher.
- One RTM/ CME per month
Requirements:
- Medical degree (MBBS) with specialization in Pathology (MD/DNB) from a recognized institution.
- Valid state medical license and registration to practice pathology.
- Significant experience in diagnostic pathology and proficiency in performing and interpreting complex laboratory tests and techniques.
- Strong knowledge of NABL regulatory and accreditation requirements related to pathology services.
- Excellent communication and interpersonal skills to collaborate effectively with healthcare professionals and patients.
- Ability to work independently, handle multiple priorities, and meet deadlines in a fast-paced environment.
- Commitment to quality, accuracy, and continuous professional development
Compensation and Benefits:
