Consultant I, Kroll Issuer Services

As the global leader in executing liability management exercises and complex restructuring transactions for international corporate and sovereign debt issuers, Kroll Issuer Services is dedicated to providing exceptional service and innovative solutions to clients. We are currently seeking a candidate to join our Issuer Services team, primarily focusing on supporting daily inquiries from debt holders with an APAC focus, while also assisting other regions as needed. This role will have work timings from 7 am to 4 pm IST and will be based in Mumbai. Responsibilities: - Respond promptly and professionally to customer inquiries and issues via email. - Provide accurate information and solutions to customer queries regarding our services. - Ensure high levels of customer satisfaction by handling interactions efficiently and effectively. - Collaborate with internal teams to resolve complex customer issues and escalate when necessary. - Maintain detailed records of customer interactions and transactions. - Assist in the development and enhancement of email templates and customer service processes. - Stay informed about the latest process changes and policies to provide customers with accurate information. - Onboard, train, and manage contractors during high volume cases to maintain consistent service quality. - Monitor contractor performance and provide feedback to ensure adherence to company standards. Essential Traits: - Excellent written communication skills with a keen eye for detail. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Strong problem-solving skills and a customer-centric mindset. - Basic understanding of financial services and corporate actions is advantageous. - Proficiency in using email and customer service/proprietary software. - Ability to work both independently and collaboratively within a team. - Previous experience in an email customer service role is preferred but not mandatory. - Graduate or post-graduate with any specialization. About Kroll: Kroll, the premier global valuation and corporate finance advisor, specializes in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals leverage sharp analytical skills and cutting-edge technology to provide clients with clarity and insight across all business areas. We value diversity and the varied perspectives that enable us to think globally. As part of One Kroll, you will contribute to a supportive and collaborative work environment that fosters excellence. Kroll is committed to equal opportunity and diversity, recruiting individuals based on merit. To be considered for a position at Kroll, applicants must formally apply via careers.kroll.com.,