Consultant - DataDog and Event Monitoring

Logging Support Specialist

Logging Support Specialist

Key Responsibilities:

• Support the integration of new log sources from a variety of IT infrastructure devices (e.g., servers, firewalls, network devices, appliances).
• Ensure the proper configuration, troubleshooting, and maintenance of log ingestion.
• Assist in the development and automation of log parsing rules and dashboards.
• Troubleshoot log collection issues and perform root-cause analysis for data discrepancies.
• Work closely with the infrastructure teams to onboard new log sources, ensuring they are properly integrated into the logging tools.
• Provide operational support to ensure log data is accurately ingested and monitored across multiple platforms.
• Collaborate with other teams to define log management processes, policies, and standards.
• Write and maintain light scripts to automate log ingestion/management tasks (e.g., Powershell, Python, Bash).
• Support and maintain log retention and archival processes to meet business and compliance needs.
• Document and report issues, resolutions, and improvements for internal knowledge sharing.

Preferred Qualifications:

• 2-5 years of experience

  in an operational or support role focused on IT infrastructure or logging systems.
• Familiarity with logging tools like

  Graylog

  ,

  ELK, DataDog, Splunk

  (log ingestion, monitoring, and configuration).
• Solid understanding of

  Linux

  and

  Windows servers

  , with comfort navigating the Linux command line.
• Working knowledge of

  containerization technologies

  such as

  Docker

  ,

  Kubernetes

  , and

  OpenShift

  to support logging and monitoring in containerized environments.
• Working knowledge of key IT concepts, including

  API

  ,

  CIDR

  notation/subnets,

  RDP

  and

  SSH, Security Protocols (SSL, TCP/IP, Proxy, IAM), Load Balancing and HA, Virtualization, Ansible, Git, SQL

• Light scripting knowledge in at least two of the following languages:

  Powershell

  ,

  Python

  ,

  Shell/Bash

  .
• Strong troubleshooting skills and ability to resolve issues efficiently.
• Ability to collaborate with cross-functional teams to develop and communicate technical details clearly.

Desired Skills:

• Strong problem-solving and analytical abilities.
• Knowledge of log aggregation, parsing, and searching techniques.
• Familiarity with log data normalization and correlation.
• Experience with automation and orchestration tools is a plus.