Service Desk Engineer Tier 1/1.5 Base8 Inc

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Service Desk Engineer L1/ 1.5 Shift at Base8, you will be working from the office in Hyderabad and collaborating closely with the team in the United States using various communication channels such as video chat, instant messaging, e-mail, and phone calls. Your role is crucial in providing superior service to our clients, and it requires excellent English communication skills, both written and oral. Base8 values individuals who share the company's vision for the future and can work collaboratively to achieve its goals. **Key Responsibilities:** - Record all actions, conversations, and work performed in the IT Service Management Tool (ServiceNow) - Utilize the knowledge base in ServiceNo...

Posted 1 month ago

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Service Desk L1 Base8 Inc

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Service Desk Engineer L1 at Base8, you will play a vital role in providing technology and business consulting services to clients in the US and Canada. In this position, based in Hyderabad, you will collaborate closely with the team in the United States using various communication channels like video chat, instant messaging, email, and phone calls, as well as our software platform. Your role will require exceptional English communication skills, both written and oral, as you will be responsible for documenting all activities and interactions in the IT Service Management Tool, ServiceNow. You will utilize the knowledge base within ServiceNow to address known errors and facilitate issue r...

Posted 3 months ago

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