Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Technical Assistance Center Representative Interactive Brokers

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

The company you will be working for, Interactive Brokers Group, Inc., is a global financial services company headquartered in Greenwich, CT, USA, with a presence in over 15 countries. With a strong reputation for financial innovation spanning over four decades, Interactive Brokers is known for its cutting-edge technology and dedication to client satisfaction. Interactive Brokers affiliates offer electronic brokerage services worldwide, catering to clients in over 200 countries and territories. Their services cover a wide range of financial instruments including stocks, options, futures, currencies, bonds, and funds, serving individual investors, institutions, financial advisors, hedge funds, and introducing brokers. The company's advanced technology, competitive pricing, and global market presence empower clients to optimize their investments effectively. Recognized by Barron's as the #1 online broker for six consecutive years, Interactive Brokers is a dynamic, multi-national company that simplifies and enhances financial opportunities through state-of-the-art technology. As a member of their team, you will play a key role in providing technical and functional support for the Interactive Brokers Trader Workstation. This includes assisting customers with connectivity, network testing, java configuration, and security protocols via phone, chat, and email. Your responsibilities will also involve problem management, focusing on resolving wide-scale technical issues promptly and effectively. You will be expected to leverage your technical expertise to troubleshoot issues related to our trading client programs, and act as a liaison between internal teams and customers to ensure a seamless resolution of bugs and issues. To qualify for this role, you should have a minimum of 2 years of experience in Windows/Mac software and hardware support, connectivity support, and Java familiarity. Additionally, you should possess networking and general technical knowledge to effectively troubleshoot issues. The ideal candidate will exhibit self-confidence, openness, extroversion, strong communication skills, flexibility, and the ability to work independently in a team-oriented environment. Fluency in English is a must. Education-wise, a Bachelor's degree in Information Technology (B.Tech, BE, or MCA) or equivalent is required to be considered for this position. In return for your contributions, Interactive Brokers offers a competitive salary package, performance-based annual bonus (cash and stocks), group medical and life insurance, modern offices with free amenities and fully stocked cafeterias, monthly food card, company-paid snacks, hardship/shift allowance with company-provided pickup and drop facility, attractive employee referral bonus, and frequent company-sponsored team building events and outings. Please note that the benefits package is subject to change at the management's discretion.,

Posted 1 week ago

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