Support Lead Digital Convergence Technologies

5.0 - 10.0 years

10 - 20 Lacs

pune

Work from Office

Role & responsibilities Core Responsibilities End-to-end ownership of production platform availability across web, iOS/Android, connected TVs and partner platforms. Understanding and experience of various network monitoring systems. Experience of incident management : Lead incident lifecycle: detection Triage (L1) Containment Escalation Remediation RCA Prevention. Approachable and pro-active with excellent interpersonal skills, experience building inter team relationships. Collaborate with other IT teams to resolve cross-functional issues. Ensure accurate and timely documentation of network issues, solutions, and escalations. Build & maintain playbooks for tickets & escalations. Own escalation across CDN, DRM, Player SDK, Payment gateways and other third-party providers. Reporting & stakeholder management: Provide regular status updates to management and stakeholders daily / weekly incident dashboard Hire, mentor, and scale the NOC team Required Preferred candidate profile

Posted Date not available

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