Connect Executive

Company Description

Paresh Lamba Signatures is a luxury apparel & fashion brand based out of Bengaluru, Karnataka, India. The brand is known for its elegant and modern designs that cater to the contemporary fashion needs of its discerning clientele.

Job Description

• Ensures all calls from clients are handled in a timely manner (answered within 3 rings) and professionally with the companys policies and procedures as a key factor.
• Ensures all messages from clients are handled in a timely manner
• Build rapport as first point of contact with clients and provide personalized service
• Cross-communicating with the production and store teams to communicate order timelines and provide feedback.

Operational Processes

• Answer all incoming calls and messages.
• Records and channels client request to appropriate departments.
• Performs follow?up calls to customers concerned to ensure service facility defect has been rectified to satisfaction.
• Records and communicates client feedback.
• Ensures correct transmission and receipt of facsimile.
• Knows the organisation and all its facilities, the department and section heads, the responsibilities of each department, the office extension numbers and its respective operation hours.
• Ensures that the console is always in good working order and the work area is neat and clean at all times.
• Knows how to handle the telephone and phone equipment.
• Ensures orders have attached to them order number and customer names
• Has good command over both English and Kannada

Administration

• Make necessary changes to the production slip on a day to day basis
• Enter all packets and numbers being sent from the store into production
• Have Forms & Formats printed and ready to ensure efficiency in daily tasks