37 Conflictresolution Jobs - Page 2

GoodScore is a leading financial literacy and credit access platform in India, aiming to provide simple, actionable, and inclusive services to over 150 million underserved Indians. Since the launch of personalized credit consulting in 2023, GoodScore has empowered over 1 million users to manage their credit health effectively, establishing itself as one of the fastest-growing credit score and management platforms in India, ranked among the top 10 finance apps in the country. Supported by top VC funds in India, GoodScore is committed to transforming how credit is managed in the country. As a Collections Specialist at GoodScore, your primary objective is to drive recoveries on overdue loans, focusing on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios. This role involves engaging with customers, negotiating settlements, and ensuring account closures while adhering to regulatory and organizational guidelines. Your key responsibilities will include managing BL/PL/Auto Loan portfolios across Days Past Due (DPD) buckets, offering closure, settlement, or restructuring options in line with internal policies, ensuring compliance with RBI and internal standards in customer communication and data handling, maintaining a high level of customer experience through professional communication, and preparing and updating call records, daily reports, and portfolio performance metrics. To be successful in this role, you should have at least 12 years of experience in collections or recoveries, preferably in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies. Prior experience in tele-calling or collections call centers is essential, and DRA Certification is preferred but not mandatory. You should possess a strong understanding of recovery/settlement documentation and processes, fluency in Hindi and English (additional regional languages are a plus), and excellent negotiation, persuasion, and conflict-resolution skills. Key competencies for this role include a customer-first approach with strong problem-solving skills, the ability to remain calm and effective under pressure, a consistent performance with a target-oriented mindset, and a high level of integrity, empathy, and ownership. If you are interested in joining our team and contributing to our mission, please email your resume to vaibhavsingh@rupicard.com or contact +91 92853 52531.,

You are a proactive and dynamic HR Business Partner (HRBP) with 3-6 years of experience. Collaborating closely with business leaders, you provide strategic HR support to drive talent management, employee engagement, and organizational development initiatives. Your strong understanding of HR policies, talent management, and employee relations allows you to align HR strategies with business objectives to create a positive and productive workplace. Your key responsibilities include partnering with business leaders to understand their needs and provide strategic HR solutions, assisting in identifying, developing, and retaining top talent, acting as a trusted advisor on HR-related matters, supporting initiatives for employee development and training programs, ensuring HR policies and practices comply with local laws, collaborating on workforce planning, managing organizational changes and transitions, driving initiatives to improve employee engagement, and providing data-driven insights using HR analytics. To qualify for this role, you should have a Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred), 3-6 years of experience in an HR Business Partner or similar HR role, strong knowledge of HR policies, labor laws, and best practices, excellent communication and interpersonal skills, ability to build strong relationships, proven ability to manage multiple priorities, strong problem-solving and conflict-resolution skills, and experience with HRIS and other HR tools. Preferred skills include experience in a fast-paced, dynamic work environment, familiarity with HR metrics and data analysis, and certification in HR (e.g., SHRM-CP, PHR) as a plus.,

You are a highly skilled IT Project Manager with 10-15 years of experience in managing IT projects. You possess strong leadership skills and have experience in handling a team of at least 5+ members. Your expertise includes a solid understanding of Agile methodologies and Jira. Your responsibilities will include leading and managing IT projects to ensure timely delivery within scope and budget. You will oversee project planning, execution, and monitoring while adhering to Agile principles. Utilizing Jira for backlog management, sprint planning, and tracking project progress will be crucial. Coordination with cross-functional teams, including developers, testers, and business analysts, is essential. Identifying project risks, dependencies, and issues, and developing mitigation strategies will be part of your role. Clear communication and alignment with stakeholders, both technical and business, are key. You will conduct sprint reviews, retrospectives, and other Agile ceremonies. Managing project documentation, reporting, and performance metrics will also be your responsibility. Required skills for this role include proven experience in IT Project Management, with at least 5+ years of leading teams of 5 or more members. Expertise in Agile methodologies, Jira, SDLC, project lifecycle, and IT service management is essential. Experience in stakeholder management, cross-team collaboration, problem-solving, decision-making, and conflict-resolution skills are required. Strong communication and interpersonal skills are a must. Preferred skills include PMP, CSM, or PMI-ACP certifications. Experience in cloud-based projects or software development lifecycle management would be advantageous.,

The job of a Scrum Lead/Manager or Scrum Master involves overseeing and facilitating the agile development process. You should have experience in a scrum master role and be familiar with software development practices. Your responsibilities include ensuring the team follows Scrum techniques and artifacts like the definition of done, user stories, automated testing, and backlog refinement. It is important to have a good understanding of other Agile frameworks as well. Knowledge and understanding of Azure Devops is considered a plus for this role. Effective communication and servant leadership skills are essential traits for this position. You should be adept at problem-solving and conflict resolution, while also possessing outstanding organizational skills. A degree in Computer Science, Business, or a related field is preferred. Additionally, holding a Scrum Master certification would be advantageous in this role.,

The job involves managing the operations and maintenance of the mall to ensure it is clean, safe, and well-maintained. This includes overseeing security and emergency procedures, managing daily operations, and maintenance requests. Additionally, you will be responsible for the mall's financial management, including budgeting, financial performance, and reporting. You will also negotiate contracts with vendors and contractors. Managing the leasing process, maintaining occupancy levels, and building positive relationships with tenants are key aspects of the role. Developing and implementing marketing and sales strategies to attract shoppers and increase mall traffic, as well as analyzing sales data and trends, will be part of your responsibilities. Providing excellent customer service to mall patrons and tenants, handling complaints and inquiries, is essential. You will oversee and direct mall staff, including hiring, training, and performance management. Building relationships with the local community and participating in events to promote the mall is also important. Ensuring compliance with all relevant laws, regulations, and mall policies is crucial. The ideal candidate will possess strong leadership, communication, and interpersonal skills, along with excellent problem-solving and conflict-resolution abilities. Experience in retail management, property management, or business administration is preferred, as well as proficiency in financial management, budgeting, and reporting. The ability to manage multiple tasks and prioritize effectively, knowledge of marketing, sales, and customer service principles, and a bachelor's degree in a related field are often required. The job is full-time and permanent, with a day shift schedule. A bachelor's degree is preferred, along with at least 2 years of experience in hotel management. The work location is in person.,

As a Floor Manager in a jewelry store, your role involves overseeing daily operations, managing staff, ensuring exceptional customer service, and driving sales. Your responsibilities include maintaining the store's appearance, addressing customer inquiries and complaints, and meeting sales targets while upholding the brand image. You will be involved in various aspects such as sales and customer service, staff management, and store operations. In terms of sales and customer service, you will be expected to meet or exceed sales targets, provide excellent customer service, develop sales strategies, handle customer inquiries effectively, and resolve issues efficiently. When it comes to staff management, you will supervise and train sales staff, conduct performance appraisals, and ensure that the team is equipped with adequate product knowledge and customer service skills. Operations-wise, you will be responsible for maintaining the store's appearance, managing inventory levels, enforcing store policies, ensuring security procedures are in place, and coordinating with other departments. Additionally, you will be required to report on sales performance, propose ideas for improvement, and ensure compliance with health and safety regulations. To excel in this role, you must possess strong leadership and management skills, excellent communication abilities, proven sales and customer service experience, knowledge of jewelry products and sales techniques, and the capacity to motivate and train a sales team. Problem-solving, conflict-resolution, inventory management, and organizational skills are also essential. Fluency in English is often a requirement for this position. Overall, being a Floor Manager in a jewelry store demands a multifaceted approach, combining leadership, sales expertise, and operational proficiency to create a positive and profitable retail environment. This is a full-time position with a day shift schedule, requiring your physical presence at the work location.,

As a Credit Control Executive at Embee Software Pvt. Ltd., located in Thane, you will play a vital role in managing B2B collections and accounts receivable functions. With the prime responsibility of ensuring positive client relationships, you will need to possess exceptional communication, negotiation, and problem-solving skills. Your key responsibilities will include maintaining accurate records of invoices, receipts, and outstanding balances. Furthermore, you will collaborate with internal teams to resolve client queries and billing disputes, while also preparing aging reports and collection statuses for regular updates to the management. It will be crucial for you to escalate unresolved accounts professionally and adhere to the company's credit policies and procedures. Additionally, you will support audits and compliance documentation as necessary. To excel in this role, you must demonstrate strong verbal and written communication skills, effective interpersonal and negotiation abilities, and meticulous attention to detail coupled with excellent organizational skills. Proficiency in MS Excel and ERP systems is essential, along with the ability to work both independently and collaboratively within a team. Your problem-solving and conflict-resolution capabilities will be key to your success in this position. The ideal candidate for this role should have at least 0-2 years of experience in B2B collections or accounts receivable. A background in Commerce, Finance, or a related discipline is preferred to ensure a solid foundation for understanding the nuances of credit control operations.,

As a Principal Technical Account Manager at Adobe, you will play a crucial role in contributing to the technical success of our largest customers in Bangalore. In this position, you will have the opportunity to shape Adobe's customer engagement strategy and drive meaningful impact. Working with a diverse group of collaborators, you will leverage your expertise to implement innovative solutions and ensure the effective execution of customer strategies. This role will allow you to be part of a pioneering organization that values teamwork, inclusivity, and continuous improvement. Your responsibilities will include leading Ultimate Support engagement for a prominent IT services and consulting organization, acting as the primary technical point of contact throughout the customer's solution usage lifecycle. You will provide guidance on the customer's technical strategy using Adobe Solutions and develop service delivery plans with clear outcomes. Additionally, you will assess strategic technical risks and opportunities for customers, working with the extended Adobe team to create mitigation and improvement plans. Clear communication with customer operational areas, internal Adobe teams, and external executive teams will be essential in your role. Advocating for customers internally, you will optimize their investments and accelerate task execution and issue resolution. Your influence will drive innovation, roadmap development, and process enhancements within the Adobe ecosystem. Collaboration with various technical partners within Adobe, such as Customer Success Management, Managed Services, Engineering, and Sales, will be a key aspect of your role. Leading a matrixed services team, you will work closely with project teams from Adobe, clients, or partner organizations. Your recommendations on feature alignment with customers" environments and participation in architectural and design discussions will be critical in ensuring optimized solutions. To succeed in this role, you should possess a Bachelor's Degree in a related technical field or equivalent experience, with an MBA preferred. With over 15 years of experience in consultative, customer service, or customer success roles in digital marketing technology, you should have a strong executive presence and excellent presentation skills. Your ability to collaborate across multiple teams, resolve conflicts, and drive closure to customer concerns will be vital. Additionally, experience with IT/ITES clients and knowledge of Adobe Experience Cloud products are highly desirable. If you are passionate about driving customer success, shaping innovative solutions, and fostering strong partnerships, this role at Adobe offers a rewarding opportunity to make a significant impact in a dynamic and inclusive work environment.,

As a Customer Support Specialist, you will serve as the primary point of contact for addressing and resolving high-priority or intricate customer concerns that have been elevated beyond standard support channels. Your role will involve acting as a mediator between customers, internal teams, and financial institutions to ensure prompt, empathetic, and efficient issue resolution, while also pinpointing underlying causes and promoting continuous enhancement. Your responsibilities will include closely monitoring and managing the escalation queue to guarantee timely responses and resolutions. You will be responsible for handling complaints received from the Reserve Bank of India and delving into and resolving escalated customer issues with a primary focus on root cause analysis. Collaboration with internal teams and financial institutions to resolve escalated cases, along with maintaining detailed documentation of escalated cases and the corresponding actions taken, will also be part of your duties. Moreover, you will be expected to provide constructive feedback to front-line agents to mitigate future escalations, identify patterns in escalations, suggest improvements to processes or policies, and ensure that all escalations are managed in compliance with service level agreements (SLAs) and quality benchmarks. The ideal candidate for this role would have a minimum of 5-6 years of experience in customer service, with a preference for at least 2 years of experience in handling escalations or critical task queues. Strong problem-solving and conflict-resolution skills, excellent verbal and written communication abilities, the capacity to maintain composure and professionalism under pressure, proficiency in ticketing systems, strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively in a fast-paced environment are desired skills and experiences.,

As a Project Manager at VOIS India, you will be responsible for defining project scope, goals, and deliverables in collaboration with stakeholders. You will develop detailed project plans, schedules, and resource allocations to ensure timely delivery within scope and budget. Identifying and mitigating project risks and issues proactively will be a key part of your role, along with coordinating internal resources and third parties/vendors for flawless execution. Your responsibilities will also include tracking project performance using appropriate tools and techniques, communicating project status, risks, and dependencies to stakeholders and leadership, and ensuring adherence to project management standards and best practices. Conducting post-project evaluations, implementing lessons learned, and facilitating all Scrum ceremonies will be essential tasks in this role. As a Project Manager, you will guide the team on Agile/Scrum best practices and principles, remove impediments, and foster a collaborative environment for high-performing teams. Working closely with Product Owners to ensure a well-groomed and prioritized backlog, tracking and communicating team velocity, sprint/release progress, and other Agile metrics will also be part of your responsibilities. You will collaborate with stakeholders to gather, document, and analyze business requirements, translate business needs into functional specifications and user stories, and work closely with developers, QA teams, and project managers to ensure successful implementation of solutions. Supporting testing efforts, monitoring project progress, identifying opportunities for process improvements, and recommending solutions will also be a part of your role. To be successful in this role, you should have a Bachelor's degree in Computer Science, Business, or a related field, along with strong experience of 13+ years in project management methodologies such as Agile, Waterfall, and Hybrid. Proficiency in project management tools like MS Project, Jira, Asana, and Trello, as well as a strong understanding of Agile frameworks such as Scrum, Kanban, and SAFe, are required. Holding certifications like Certified Scrum Master (CSM), PSM I, or equivalent will be an advantage. Excellent facilitation, coaching, conflict-resolution skills, along with strong communication and interpersonal skills are essential for this role. VOIS India is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace, where employees are valued and supported. Join us and be part of a culture that celebrates a variety of backgrounds, perspectives, and skills. Apply now and become a part of our family at VOIS India!,

The Sales Associate position is a full-time on-site role located in Karamadai. Your main responsibilities will include assisting customers with product inquiries, conducting sales transactions, and staying up-to-date on product knowledge. Additionally, you will be expected to build and cultivate customer relationships, achieve sales targets, and manage customer complaints and returns effectively. To excel in this role, you should possess strong customer service and relationship-building skills. Experience in sales techniques, meeting sales targets, and product knowledge are key requirements. Excellent communication and interpersonal abilities, along with problem-solving and conflict-resolution skills, will be essential in this position. You should be comfortable working both independently and collaboratively within a team setting. A high school diploma or equivalent qualification is necessary for this role, while a Bachelor's degree in a related field would be advantageous. Any prior experience in retail or sales would also be beneficial for this position.,

As a Customer Support Specialist, you will be the frontline expert responsible for managing and resolving high-priority or complex customer issues that have been escalated beyond standard support channels. Your role will involve acting as a liaison between customers, internal teams, and financial institutions to ensure timely, empathetic, and effective resolution while also identifying root causes and driving continuous improvement. Your key responsibilities will include monitoring and managing the escalation queue to ensure timely response and resolution, managing complaints received from the Reserve Bank of India, investigating and resolving escalated customer issues with a focus on root cause analysis, collaborating with internal teams and financial institutions to resolve the escalated cases, maintaining detailed documentation of escalated cases and actions taken, providing feedback to frontline agents to reduce future escalations, identifying trends in escalations and recommending process or policy improvements, and ensuring all escalations are handled in accordance with SLAs and quality standards. The ideal candidate for this role will have 5-6 years of experience in customer service, with at least 2 years of experience in managing escalations or critical task queues. You should possess strong problem-solving and conflict-resolution skills, excellent verbal and written communication abilities, the capacity to remain calm and professional under pressure, proficiency in ticketing systems, strong organizational skills, attention to detail, and the ability to multitask and prioritize in a fast-paced environment.,